mann travel melbourne

Mann Travel

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403/227 Collins St

Melbourne Victoria 3000

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Welcome to Mann Travel

Founded in (2007) and based in Melbourne, Australia, Mann Travel is a trusted company by travelers from over 15 years to buy flight tickets to destinations all around the world. We provide best in class offline and online flights booking with easy and secure booking & payment options, providing travel experts customer service 24/7 to make travelers journey easier. Our main aim is to provide the most comprehensive travel experience for our customers.

After providing excellent customer service for more than 15 years we have evolved in team numbers that our dedicated team from all around the world works as a team to provide best 24/7 customer service to our customers.

When hard work meets appreciation From providing continuous best service to our customer every year we have been awarded by the top companies for our performance since 2011.

Why buy tickets with us?

• 24/7 Customer Support
• Over 15 Years of Service
• Over One Million Customers Served
• Flights to & From Destinations around the world
• Provided Service to Diversified Nationalities
• Why Mann Travel
• Travel Blog

Help & Support

• Testimonials
• Manage Bookings
• Refund Process

Global Ofices

• Mann Travel UK
• Mann Travel NZ

Flight Deals

Hotel Deals

Things To Do

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Copyright 2007-2024 Mann Travel Pty Ltd. All rights reserved.

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• Privacy Policy
• Why Fly With Us?
• Award & Recognition

Let the Journey Begin!

In 2007, Mann Travel set out on its journey with the intention of offering enjoyable experiences across the skies. We initially started with a team of two dynamic individuals with the goal of acquiring the travel business. Since then, we have grown to entail a team of 200+ people who now work across the globe.

With two established, fully operational offices in Melbourne and Auckland, we’ve expanded our reach by launching a branch in London in 2019. We are striving hard to establish our presence all over the world with our 17 years of experience in the travel industry.

We have solid supplier relationships and are a multi-award-winning, IATA-accredited agency, which allows us to concentrate on our top priority: the success of our customers’ journeys.  Thereby, we focus on coming up with new travel contests, hand out travel vouchers, loyalty programs, and other surprises for our valued customers all over the world.

On the whole, we aim to make travel as easy as possible for everyone, so we assist every individual in selecting the best flights, accommodations and offer exclusive deals to plan the ideal trip.

Why buy tickets with us?

• 24/7 Customer Support
• Over 17 Years of Service
• Over One Million Customers Served
• Flights to & From Destinations around the world
• Provided Service to Diversified Nationalities
• Why Mann Travel
• Travel Blog

Help & Support

• Testimonials
• Manage Bookings
• Refund Process

Global Ofices

• Mann Travel NZ
• Mann Travel AU

Flight Deals

Things To Do

Unlock Amazing Deals

Be the first one to get to know about the new offers, deals and news.

Copyright 2018-2024 Mann Travel Limited. Company ID: 9103194 VAT Number: 299 1665 46. All rights reserved.

• Terms & Conditions
• Privacy Policy
• Why Fly With Us?
• Award & Recognition

Mann Travel

Information about Mann Travel

Opening hours

• Monday: 10:00 AM – 5:00 PM
• Tuesday: 10:00 AM – 5:00 PM
• Wednesday: 10:00 AM – 5:00 PM
• Thursday: 10:00 AM – 5:00 PM
• Friday: 10:00 AM – 5:00 PM
• Saturday: Closed
• Sunday: Closed

Mann Travel is a leading Indian travel agency that offers a wide range of services and products to its clients. Mann Travel offers the most competitive pricing on domestic and international air tickets. Our aim is to make your journey easier, simpler, and more memorable! We provide 24/7 support. Call us any time: 1300 754 002.

Mann Travel: Reviews

Fantastic experience: Thanks a lot to Kulwinder Kaur for helping me out and getting my tickets done on Sunday while i am overseas. She’s the best and if you need any help regarding booking your tickets or any sort of enquiry related to travelling please contact her. Thank you Kulwinder for all your help. You have a great day.

Fantastic experience: All consultants at Mann Travel whom I spoke with regarding our tickets were extremely helpful, professional and clear in their communication. They provided me with the necessary information to make an informed decision. I would like to particularly mention about Mr Manpreet Singh who listened to me patiently for hours and answered all my questions promptly and clearly during our multiple phone conversations. I would also like to mention three other consultants Mr Shivam Singh, Ms Nandini Rattan and Mr Dilbag Singh for their great services in securing the best valued air tickets. Overall, I am very satisfied with the experience. Thank you, Mann Travel Team.

Fantastic experience: Fantastic customer service. Reema was really helpful and humble and made my booking experience really easy. She explained every detail of the booking to avoid any inconvenience during travel. Thank You (Reema).

Fantastic experience: Rupa has been a great dealing with booking of my flight ticket. Responsive, attentive & helpful in anyway dealing with all sorts of questions that I put on. Thanks. GREAT service ⭐️⭐️⭐️

Fantastic experience: Neha provided exceptional service, ensuring a seamless booking process for my trip. Her attention to detail, quick response time, and expertise made my travel arrangements stress-free and enjoyable.

Fantastic experience: The sales agent ANUPREET was awesome. She managed my ticket in far less then 24hr to fly. With a very reasonable price, as i even tried other big travel in Melbourne. But they were few hundred more then price quoted by ANUPREET, from Mann Travel. 100% will use Mann Travel again

Fantastic experience: I booked tickets for brisbane to Amritsar return with them. The travel agent with the name Kamini Verma was very helpful to find me good deal. I am very impressed with her customer service and I'll definitely recommend her in future bookings of mine friends and family. Once again can't thank enough to Kamini Verma for managing my business with mann travel. Thanks Sumir gupta

Fantastic experience: I booked tickets with one of the representative of Mann travel name NANDINI. She was absolutely Gem and asset to the company. Fantastic customer service and top notch knowledge about her work make my booking experience awesome. 10 out of 10 for her best work and dedication ❤️

Fantastic experience: I had the pleasure of booking a ticket through Muskaan Arora at Maan Travels, and the experience was fantastic. Muskaan was incredibly helpful and efficient, making the booking process smooth and stress-free. Her professionalism and dedication to providing excellent customer service were evident throughout the entire transaction. I highly recommend Muskaan Arora and Maan Travels for their outstanding service.

Fantastic experience: I recently had the pleasure of working with Damanpreet Kaur to book my flight tickets, and I wanted to express my gratitude for the service I received. From the initial inquiry to the final booking, she demonstrated a high level of professionalism, attentiveness, and expertise. She took the time to understand my travel preferences and requirements, providing valuable insights and options that perfectly matched my needs.

Fantastic experience: I recently got my flight tickets done from them. The team is very friendly and helpful. Tarkjot Singh assisted me in making the bookings and provided me the best deals available and was really patient throughout the whole thing. Overall it was a great experience.

Fantastic experience: I really appreciate Mann travels for one more time to help us and book another ticket. Vipasha is really good and knowledgeable, she helped us throughout booking the flight. Highly recommended

Fantastic experience: I had a great experience with Mann Travels. I have spoken to Diljit, he was really patient and helpful as he assisted me to book my ticket with so ease. He thoroughly listened to my query and provided best options possible. Would highly recommend them for travel bookings.

Fantastic experience: It's been a great experience with Mann Travels. I have talked to Muskan ahuja, she was really patient and helpful as he assisted me to book my ticket with so ease. Overall, it was good approach and service Do go for them!!

Fantastic experience: Anuj is a very experienced travel agent. He had listened to me patiently and answered all my queries. He helped me with my issues and was delight to talk to him. I will highly recommended and trustworthy!

Fantastic experience: I spoke to vikas Thakur. Very professional and attentive guy. He provided us good offeres for the flight bookings. I got much Efficient customer service and support from him. Would definitely love to recommend him.

Fantastic experience: experience with mann travel is great and apprecited one. Booked tickets so many times and every time staff is so humble and provide genuine guidelines regarding tickets. This time experience with Mamta Kumari was great who provided great service for booking of my mother ticket. Thanks so much

Fantastic experience: Thank you Sushil for recently booking my flight tickets. He was very courteous and willingly helped me find a good deal in booking my flight. Sushil also took care to book the flight seats and food according to each person’s preference. Once again really appreciate your assistance. Looking forward to book my next journey by him. Cheers Rasika

Fantastic experience: We had really good experience with Mann travel. Specially with Gurkaran Singh, he gave us a really good deal at cheap price for my mother's ticket. We always book our tickets with them. Highly recommend Mann travel services. You will never be disappointed.

Fantastic experience: I had a fantastic experience with gurkaran singh. who helped me book my ticket. gurkaran was incredibly helpful, provided clear instructions throughout the booking process, and managed to secure the best deal for me.. overall -: good service thanks.

Fantastic experience: It's been a great experience with Mann Travels. I have talked to Barleen Kaur, she was really patient and helpful as she assisted me to book my ticket with so ease. She tried to provide me with the best price and options possible. Overall, it was good approach and service Do go for them!!

Fantastic experience: Mohit was very patient during my entire experience. I called him multiple times and each time he was polite and incredibly helpful. He provided a lot of useful information and helped me secure the best deal for my flight after multiple consultations. I would highly recommend him services…and looking forward to working with him again.

Fantastic experience: We booked our tickets with Mann Travels for Jan’24 travel from Perth to Hyderabad. Gagandeep helped us to get a great deal and really appreciate her patience, the whole process has been really smooth. I would also like to thank Rohit and Kamini for their help. We have previously also booked through Mann Travels and happy to share the experience with our friends.

Fantastic experience: Had a wonderful experience with ms. Pervinder kaur. She was very good at listening and quickly answering all my questions. She made a perfect plan for my trip that included everything I wanted to do, all while staying within my budget. I would recommend her to anyone who wants a fantastic travel experience.

Fantastic experience: I had a great time talking to Preedhi when I reached out to her. She was very good at listening and quickly answering all my questions. She made a perfect plan for my trip that included everything I wanted to do, all while staying within my budget. She paid a lot of attention to every detail. I would recommend her to anyone who wants a fantastic travel experience.

Fantastic experience: Great experience with Mann travels. I was taken care by "Nandini". She is excellent, polite and answered all queries i had. Got the great deal and date i wanted to travel without any hassle. Definitely dealing with them again in near future.

Fantastic experience: I want to express my heartfelt appreciation to "Seema Rajwanshi" who is working in Mann Travel, Melbourne Branch, and booked the air tickets at such an incredible price. Your effort in finding the best deal and saved our significant amount of money. Thank you for your invaluable contribution to make this booking. I am truly grateful "Seema Rajwanshi" for your expertise and generosity. You a good asset for Mann Travel. Keep it up your hard work and I will make sure to give your reference to other people in my contacts for Air ticket booking.

Fantastic experience: I had a great experience with Shruti and Himanshi. They were very professional and attentive to my travel needs. Everything from booking to the actual trip went smoothly. I'm satisfied with their service and would recommend them to others.

Fantastic experience: Our experience with MANN travels has been very good. The service provided by Danish from MANN travels has been excellent and met all our needs. He was able to search and provide us with the best possible deals suited to us.

Fantastic experience: Amazing team, great customer service and excellent delivery. One if their representative Ms. Muskan Ahuja is constantly following up and making sure, the entire process is smooth. They provide you the best prices and options understanding your requirement. Highly recommended.

Fantastic experience: I had an amazing experience with Himanshi mam. She was so polite and responsive. She provide me best price with proper information. I highly recommend her to anyone looking for a fantastic travel experience. Again thank you Himanshi mam.

Fantastic experience: Very professional and detailed service, muskan was so helpful from the beginning and gave me a patient explanation and helped me reserve a flight. Later, Deepak was very helpful while assisting me to book the same flight, answering all my questions patiently. So happy with the service, will definitely recommend to others!!

Fantastic experience: We spoke to Mr. Lavish Sharma at Mann Travels. His mannerisms and attention to detail were noteworthy. He went beyond what was required of him to provide us with good options and ensure that we got a good price. I would definitely recommend a friend to Mr. Lavish Sharma at Mann Travels.

Fantastic experience: I had a great time talking to Anuj when I reached out to him. He was very good at listening and quickly answering all my questions. He made a perfect plan for my trip that included everything I wanted to do, all while staying within my budget. He paid a lot of attention to every little detail, and he also gave me some helpful travel tips. Because of his help, my vacation was relaxing and memorable. I would recommend him to anyone who wants a fantastic travel experience.

Fantastic experience: I had Tania as representative from Mann travels and she is awesome. She is very polite and helpful. I recommend Mann travels for perfect customer service and to get your desired tickets. Good work

Fantastic experience: Lavish Sharma provided us with a really good service. He quickly searched for reasonable deals as per our preferred dates. He was also very prompt in completing the booking process. He was also very clear and explained the entire process with patience.

Fantastic experience: When I needed flights in a tight amount of time and opportunity, Rahul was attentive and helpful. He was able to find a better deal for me than another travel agent. I am glad to have found him and would definitely trust him to find tickets for me again

Fantastic experience: I had an amazing experience Talking to Daljit From the moment I contacted Him. He Was attentive and responsive to all my inquiries. He tailored a perfect itinerary for my trip, ensuring I got to see and do everything I wanted within my budget. His attention to detail was impeccable, and even provided useful travel tips and recommendations. Thanks to his expertise, my vacation was stress-free and memorable. I highly recommend him to anyone looking for a fantastic travel experience.

Fantastic experience: Dear shivam, I wanted to take a moment to express my sincere gratitude for your exceptional assistance in purchasing a ticket recently. Your prompt and knowledgeable responses made the entire process a breeze. I truly appreciate how you patiently answered all my questions and ensured that I had a smooth experience. Thanks to you, I'm now looking forward to my upcoming trip with confidence. I wholeheartedly recommend MANN TARVEL to anyone in need of ticket assistance. Warm regards

Fantastic experience: Kulwinder Kanur was such a great help in assisting me with booking and in finding a good price within my budget as well. She made it easy for me to book in and went through everything that I needed to know. Would recommend her again. Overall 10/10 for her service !!!!!!!

Fantastic experience: Lavish Sharma helped us in booking tickets to India. He went above and beyond to make sure we were comfortable and had got good service. I would highly recommend him.

Fantastic experience: My booking experience with Mann Travels was wonderful thanks to Gurkaran singh. He clearly understood our requirement and came up with different options which helped us to make informed decision. I will strongly recommend Mann travels as they could offer me better rates than any other online booking agencies.

Fantastic experience: Great experience dealing with Mann Travels for my flight booking. Competitive rates and good way of speaking to customers.. Appreciate the sales agent "Himanshi" who helped me in successfully booking the flight tickets with a reasonable price better than anywhere in the market.

Fantastic experience: "Dear friends, I recently booked my tickets through Mann Travels, and I must say they made the process incredibly easy while offering competitive prices. I had the pleasure of dealing with Mr. Randeep Singh, whose customer service skills are truly exceptional. I wholeheartedly recommend his services to everyone.

Fantastic experience: I had a great experience with mann travel. One of their employees named khushi was really helpful and guided me through the booking process and made sure i was fully aware of everything. They understood my situation and circumstances and offered me the best experience which was possible for me. Highly recommend them to everyone.

Fantastic experience: I had a fantastic experience with Sharanjeet who helped me book my ticket. She was incredibly helpful, provided clear instructions throughout the booking process, and managed to secure the best deal for me. Her professionalism and efficiency made my booking hassle-free, and I couldn't be more satisfied with her assistance. Kudos to her for delivering outstanding customer service!!

Fantastic experience: Tarak has been exceptionally professional and helpful. He was very patient and polite, always available to assist and eager to hear my concerns. His dedication to providing excellent service is truly commendable. I highly recommend Tarak for any assistance you may need.

Fantastic experience: I have a wonderful experience with Mann Travels. Highly recommended to everyone. The staff is very cooperative and nice they are very Helpful. I would like to say thank you to Harman Singh and all the staff for their Help and co- operation. Harman Singh helps me to booked the tickets for my parents with Wheelchair and Assistant. Highly recommend Mann Travels. Very nice and wonderful team who always ready to help.

Fantastic experience: I had a nice experience with Mann travels. Twinkle was very prompt and provided me with various options for my travel. She answered all my queries with great patience. Twinkle helped us to choose the best option available. I rate her services very high and recommend Mann travels.

Fantastic experience: Thanks to Mann Travels for helping us out with the bookings and accommodating all our requests at the best. The customer service and knowledge Rajnee has is great advantage when it comes to an experienced sales person. She guide me all the way to end with extra explanation of terms and conditions. Overall, the experience has been so good that I cannot hesitate referring my friends Keep up the good work :-)

Fantastic experience: I recently utilized the service for booking ticket for my Father, and I was pleasantly surprised by the level of efficiency and convenience provided by Naina. She swiftly handled my booking, ensuring a hassle-free experience from start to finish. Her prompt communication and attention to detail were commendable, making the entire process seamless. I appreciated her ability to secure competitive prices and find flights that matched my preferences.

Fantastic experience: I would like to thank Dalwinder for turning a very stressful booking experience to such an easy one by answering all my queries and doing several date checks to ensure I get the best price available in the market. He is very courteous, knowledgeable, understands customer’s needs and was also very efficient in following up my queries in a timely and efficient manner. Many thanks for the outstanding and stress-free service. Really happy to book my flight tickets via Mann Travel.

Fantastic experience: It’s amazing experience booking my ticket with them. Gurjinder Sir Helped me to book my ticket ,even though he is too good, patient,polite, soft spoken . he just made the whole booking process so easy for me to get best price n shortest journey time. And he also makes sure there was no errors in names and other details were well explained by him in detailed. I strongly recommend him !

Fantastic experience: Fantastic customer service ! I spoke to omar who just made the whole booking process so easy for us, suggesting possible options for us to get best prices and shortest journey time. The airfare was much much better that other agents we had talked to earlier today. And He also made sure there was no error in names and other details and explained important terms and conditions in detail. Highly professional agent who knows how to take care of customers need. I strongly recommend !

Fantastic experience: Dear Lavish your service is amazing very outstanding. You have great patience and soft voice now we are booking all holidays tickets with you.

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Mann Travel

(03) 9663 8055

Level 3/ 221 Collins Street, Melbourne VIC 3000

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Where is the Head Office of Mann Travel?

Mann travel head office address and contact.

Suite 403, Level 4/227 Collins St, Melbourne VIC 3000, Australia

Phone number

+61 1300 754 002

Social Media

www.manntravel.com.au

[email protected]

How do i Contact Mann Travel Head Office

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• Forexlive Asia-pacific FX news wrap 28 Aug. ANZ Business outlook soars & sends NZD higher - ForexLive Source: ANZ Published on 2024-08-29
• NZ First Impressions: ANZ business confidence, August 2024 - Action Forex Source: ANZ Published on 2024-08-29
• NZ ANZ business confidence hits decade high, activity outlook at 7-yr peak - Action Forex Source: ANZ Published on 2024-08-29
• NZ First Impressions: ANZ business confidence, August 2024 - Westpac IQ Source: ANZ Published on 2024-08-29
• Business confidence soars to highest in a decade in latest ANZ Business Outlook survey - New Zealand Herald Source: ANZ Published on 2024-08-29

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We are here to help

To get a quote for flight send us an email at [email protected]. You can also give us a call on 1300 754 002 and talk to our Travel Expert for getting a quote. We are available round the clock to serve your needs.

Confirm your flight bookings 72 hours before your departure. You can confirm your bookings by the doing the following :

• Click on Manage My Booking tab and follow the prompts.
• Give us a call on 1300 754 002 and confirm your booking.
• Call Airline service.

If you want to make any changes in your booking then go to Manage My Booking and fill in the details in the form which appears. Click on submit button. Your request will be acknowledged and the query will be resolved by our travel expert.

You can also mail us at [email protected] or [email protected] for date change & refund respectively.

Someone from our team of travel expert will address your query within 48 hours. For any urgent amendments give us a call at  1300 754 002.

You can use one the following mode of payments to pay for your flight charges :

• Online Bank Transfer.
• Credit card: We only accept Australian issue credit cards.
• Credit Card fee: Master card & visa card incur a fee of 2% and American Express incurs a fee of 4%.
• Cash: Visit our branch to pay cash.

Yes, you can book a ticket for the travel originating outside Australia by reaching us via mail or contacting us at  1300 754 002.

Difference airlines have different criteria for baggage allowance. It is always advisable to confirm it before you book your ticket. You are advised to check with our Travel consultant regarding baggage allowance before you purchase your ticket or you can also check the baggage allowance on your e-ticket copy.

A cost for extra baggage can be paid at the airport as well, but it is cheaper to pay at the time of booking itself.

Many airlines allow you to check-in on-line for their flight which saves your time at the airport. You need to go to the airline’s website to check-in on-line and print your boarding pass. If your airline does not allow you for online check-in, then you have to do the check-in at the Airport.

For domestic flight, it is recommended that you arrive 90 minutes prior to the departure time.

For International Flight, it is recommended that you arrive 3 hours prior to the departure time.

Prices and availability are live on our website and the factors such as number of flights booked  in that flights makes fare prices to change. The more flights are booked and departure date is coming nearer the flight prices increase.

The airline industry is highly competitive. There are many options available on most routes, and also lots of airline alliances (airlines that join together often called a codeshare) that offer different fare combinations.

You will receive your payment confirmation within a few minutes of making payment.  Your E Ticket itinerary will be emailed to you within 7 days of payment.  Most itineraries are issued within 24 hours but some fares do take longer.  If you have not received these documents, please check your spam and junk, and ensure that you used the correct email address.  If you think you have made an error with your email, please phone our Customer Care team. 

You can request this during the booking process or our Customer Care Team can request wheelchair assistance for travelers that require this service. Please advise the reasons for the request when you email us. You may have to supply some documentation to support the request.

For domestic flights, you should be at the airport at least 60 minutes prior to departure. If you are traveling on a domestic flight that is connecting to an onward international flight, you need to check-in at least one hour prior to departure. If you are checking into an international departure, allow at least two hours, or up to three hours at certain high security or high-density airports

You should always have a prescription for any medicines, hypodermic needles, inhalers etc that you require whilst you are on your journey, and keep them with your medications. The volume of your medication needs to comply with carry-on baggage allowances. Some common over the counter medications may not be allowed in certain countries. You should consult the customs and immigration websites of countries you are visiting.

This can vary depending on the circumstances of the cancellation, and also on the airline’s procedures. Some refunds can take up to 12 weeks or longer to get back from the airline. Many refunds can be processed within 10 working days. However, we cannot guarantee a specific time frame.

Your boarding pass is the document that allows you to get on the aircraft. You will get your boarding pass when you check-in for your flight. If you check-in online, you can often save your boarding pass electronically on your phone, but we always suggest having a paper copy as well.

This is generated when your booking is made. You will find it on your e-ticket which you will receive via email. You will need it if you want to access the airlines “Manage My Booking” site.

An e-ticket is an electronic version of a paper ticket. This is emailed through following making your booking. If you misplace it, please send a request through to our Customer Care Team for this to be resent to you. For international travel, it is suggested to take a paper copy of your e-ticket and itinerary to present at the check-in counter.

Should a schedule change (this is when an airline has a change from their original flight details) occur, you will be notified of this and provided with alternate flight options. If you are traveling within 96 hours please be sure to contact our Customer Care Team for updated information to avoid problems at the airport.

The airline no-show policy is that if you miss a flight on your ticket, all onward flights will be canceled without notice. You will be unable to use the rest of your ticket. Some airlines may reinstate the ticket for a fee if they are the only airline on the ticket. These fees can be very high. It is a good idea to have travel insurance as customers may be able to claim a loss, in the event of unforeseen circumstances.

In this case, the airline will offer an alternative option. If the option is not suitable to the customer, OR If the airline is unable to provide an alternative, we may be able to secure a full refund, this is subject to the airline policies and never a guarantee.

If your ticket covers all flights, the delaying airline is responsible for arranging your onward passage and sometimes accommodation if the delay is lengthy. You need to ask at their service desk and let them know so they can start to resolve your dilemma. If, however, you have separate tickets, you need to call our Customer Care Team urgently, so they can advise your options. Unfortunately, the onward airline does not have any responsibility for the delayed airline and will charge fees to make any changes required. You should still go to the delayed airline service desk to see if they will help you with your onward travel plans.

Although not common, flights do get canceled for a number of reasons. Mostly these are for the safety of passengers. The airline is responsible for your passage. They will rebook you on the next available flight or may even book you on an alternate airline if that is more suitable. Flight cancellations are always difficult to manage and resolution can take airline staff some time.

Should this occur please go to the airline service desk immediately. Ensure that you have your bag tags received at the time of check-in or baggage drop-off to provide the service desk as proof. Any insurance you have purchased may also help.

Only if the fare is refundable, normal penalties and fees will apply. If the fare is non-refundable, a refund on unused taxes may be possible.

Please call our Customer Care Team immediately for assistance. If you arrive late for your flight generally, your ticket may be lost as the airline may regard you as a ‘No-Show’ and your ticket may be forfeited. If you arrive late for your flight, and the airline has a later option, you should go to their service desk and see if they can help you.

Although uncommon, this may happen for a variety of reasons. Should this occur please contact our Customer Care Team and they will be able to assist you further. This commonly occurs when a traveler does not have the correct visa or documentation for the destination they are traveling to, or their passport has expired or does not have sufficient validity in it for the destination they are traveling to.

Your passport for international travel or valid photo ID for domestic travel, your itinerary with airline reference, and your boarding pass if you have done online check-in (not every airline has this option).

You need to contact your airline. You will need your e-ticket copy and itinerary. You may be asked for your boarding pass as well, so always ensure you keep this documentation until the points have been added to your account. Note that it can take several weeks after your flight for the points to be added. Some airlines allow you to add these online, please see your airline frequent flyer programme for full details.

Please check the airline website for a comprehensive list but items such as knives, scissors, darts and such like are amongst the prohibited item list.

Children’s fares have the same baggage allowance as adult fares. Generally, infants have different allowances or no checked baggage. Please consult the airline website for comprehensive information on child and infant allowances.

Infants are deemed as those travelers that have not reached the age of two at the time of travel completion. Infants do not get a seat. If you require a seat for an infant then you will need to book a child fare. You still enter the correct date of birth. If in doubt please check with our Customer Care Team.

Requests for bassinet seating vary from airline to airline. Generally, the infant has to be less than 6 months of age. We are happy to request this for you but cannot guarantee this option will be available. Please email our Customer Care team using the webform on our site.

If this should occur, please clear your cookies and browsing history before undertaking the booking again. It is suggested to have the most recent/updated version of your preferred browser to ensure that minimal issues are encountered. Chrome is our recommended browser.

If a booking is unsuccessful the payment method will not be charged. However, in the unlikely event that this occurs, please contact our Customer Care Team and they will be able to assist you further.

Yes, your information is protected by systems within compliance. For this reason, if you are applying for a refund some months after you made your booking, we may require your bank details to reimburse you as we do not hold your information for any length of time.

Your baggage allowance on each flight will be shown during the booking process. Please do not assume that all airlines on your itinerary have the same allowance.

If you fail to advise that you are not traveling on your scheduled flight you may be marked as a ‘no show’ and the rest of the flights on your itinerary may be canceled. This may mean you lose the value of your ticket or it may mean you may need to pay a larger than usual fee to change the dates of your flights.

Please let our Customer Care team know as soon as possible if you are unable to travel.

Payment options include Credit/Debit card or Internet Banking.

Login to the airline website and “manage my booking” and add extra baggage there, if that option exists. If you have issues doing this online, please email our Customer Care Team. Additional baggage costs extra, and this varies between airlines and destinations.

If you have lost your e-ticket or itinerary please contact our Customer Care Team and request for this to be resent through to you.

A valid passport is required for all international travel.

Children’s meals can be requested for travelers aged between two and 12 years of age. You can also request a baby or infant meal. Call or Email our Customer Care Team to add these requests to your booking.

We offer customers the opportunity to do seat selection after paying for the airfares. The cost varies on the type of seat selected. Seat selection is offered after payment for the airfare is made, this is a separate charge.

Not all airlines and airfares offer seat selection, and not all seat types are available for selection. You may also do seat selection directly on the airline website using your airline reference which is located on your E-Ticket. If you are unable to do seat selection after purchasing the ticket, you can generally do it when online check-in for your flight opens.

Generally, airlines do not allow for tickets to be transferred to another individual.

Basic meal types can be requested within the booking flow. Should you require a more specialized meal please request this via managing your booking on the airline’s website. Alternatively, please contact our Customer Care Team to undertake the request on your behalf. Please note that meal requests are never guaranteed and do vary between airlines.

This depends on the airline – the airline website will advise full details. Generally, you can check-in online between 24 and 72 hours prior to departure.

During the booking process, there is the opportunity to add a special assistance request to your booking. Should you require for this to be added post booking please send a request through to our Customer Care Team. Some airlines may require supporting documentation for special requests.

Yes, the airline will have a fee and we have a processing fee. 

Yes strollers are included in the luggage allowance for the infant/child.

We will be requesting the Airline for Bassinet, it is subject to airlines confirmation.

Infants can carry 10KG on international flights.

Yes there will be a separate check-in Queue for Business class ticket holders.

It closes 1 before departure time for both international and domestic flights.

It depends on the ticket conditions that you have booked. You need to see your ticket’s condition or contact our customer support for more details.

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