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6 Best Training Programs And Courses For Tour Guides

Your tour guides are the face of your company. They’re the ones interacting with your guests on a day-to-day basis and making sure they’re having the best experience possible.

If you want to provide your guests with excellent service, you might want to consider investing in specialized tour guide training. There are a number of programs to choose from, from beginner courses that teach the basics of guiding to more advanced certifications that fully prepare a guide for every kind of tour.

The travel landscape is constantly changing, and keeping your guides up-to-date on the latest trends will help you better meet your guest’s expectations.

In this post, you’ll learn why investing in additional training for your tour guides is a good idea — plus six unique programs to consider.

Why should you invest in training for your tour guides?

What qualities should a tour guide have.

• 6 best training programs and courses for tour guides.

1.  TripSchool

• 2.  International Tour Management Institute

3.  Be a Better Guide

4.  international guide academy.

• 5.  EastguidesWest

6.  Good Tourism Institute

Tour guide training programs help guides hone in on a number of important skills, including their storytelling capabilities and how to solve problems on a tour. Courses on public speaking and group psychology can feel more confident during their tours. In turn, they’ll provide a better experience.

Courses that introduce guides to real-life scenarios and have them work their way through them can be especially useful for those who have never worked as a guide before.

In other words, these training programs specifically focus on developing the traits that make a “just OK” tour guide great.

Finally, additional training can also make your company more reputable. With a certification or two under their belt, your tour guides can make your company stand out from others in your area.

Remember that an excellent tour guide can leave a lasting impression on your guests and make them want to refer your company to their friends. A bad one can do just the opposite. Don’t you think that’s worth the investment?

An exceptional tour guide is an expert on their destination and the tours they’re leading. 

They’re  also charismatic  and know how to connect with guests. The best tour guides love being around people, have superior communication skills, and understand how to read a crowd.

Tour guides should also have great storytelling skills. They should be able to package information into interesting narratives that capture your guests’ attention.

Finally, a great tour guide is always enthusiastic about the experience they’re leading. They know how to get guests excited about your tours and make sure they’re enjoying themselves throughout the whole experience.

6 best training programs and courses for tour guides. 

Most training programs today are available online as well as in person. Whether you’re looking for destination-specific training or quick courses your guides can complete on the go, here are six of the best training programs available for tour guides.

TripSchool offers online courses as well as in-person destination training around the U.S. Co-founded by industry veterans Mitch Bach and Alan Armijo, the company is dedicated to helping both tour guides and operators offer travelers the best service possible.

Your guides can take several online courses with TripSchool, including:

• Local Tour Guide & Experience Certificate:  a complete tour guide training program
• Multi-Day Tour Director Certificate:  a program that’ll teach guides how to design memorable tour experiences
• Start Your Own Tour Business:  a step-by-step guide to starting a travel business
• Storytelling Mastery:  a program to help guides develop their storytelling skills
• Student Tour Mastery:  a guide to working with students specifically

TripSchool also offers in-person training specific to destinations like San Francisco and New Orleans. There are even experience-based programs like “New England Fall Foliage” and “Southwest National Parks” that are tailored to guides operating in those segments.

2.  International Tour Management Institute

The International Tour Management Institute (ITMI) is a well-known program that provides training from experienced leaders in the tourism industry. The tourism school focuses on hands-on, in-person training, although online courses are also available.

ITMI offers one- to two-week online self-study programs, where tour guides can learn the fundamentals of being a travel leader. There’s also a five-week online group training program that features 10 live classes for local guides.

The tour director coaching and certification program is five weeks long and includes four days of in-person field training. This program allows guides to practice their skills in real life and teaches them how to handle situations that may arise domestically and internationally.

All of the courses also include training in socially responsible and environmentally conscious tourism.

Veteran tour guide Kelsey Tonner started the Be a Better Guide project to connect tour and activity entrepreneurs all over the world.

His Online Tourism Academy features practical training programs for tour guides and operators alike. All courses can be completed online and are also available on mobile. They include:

• Create Unforgettable Tours:  A step-by-step program teaching guides or operators how to jumpstart their tour business.
• Scale Your Tour Business:  A program teaching operators how to grow their business.
• Entertain and Captivate:  Teaches tour guides how to use storytelling to captivate their guests.
• Inspire Your Staff:  A course dedicated to honing skills like customer service, public speaking, people skills, storytelling, and more.

The academy has a growing community of over 17,000 members from 40+ countries around the world.

The International Guide Academy started in 1973 with courses in Australia, Hong Kong, and London. In 1988, the academy began offering courses in the U.S. The company expanded to Mexico in 2007 and to Canada in 2010.

Local tour guides can participate in both online or in-person courses that teach leadership, research, and public speaking skills. The academy caps its class sizes at 22 students, which allows for more individual attention during and after the program.

The academy also lets tour operators design custom curriculums that meet their company’s specific needs.

5.  EastguidesWest

East guides West offers training and consulting for tour operators and tour guides in unknown, underrated, and under-valued destinations around the world. The program also connects local tour companies and guides to larger, more well-known Western tour operators.

Tour guide training ranges from starter courses touching on everything you need to know to become a guide to more immersive multi-day, in-person programs. Several online courses are also available, including one on tour problem solving and another about keeping guests healthy.

The Good Tourism Institute places an emphasis on sustainable tourism, the goal being to make the tourism industry a better place for businesses and travelers alike.

The company is working on an online course that teaches how to offer unique experiences that benefit your local community. The course will focus on the latest trends in modern-day tourism, strategy development, office management, communication, and online marketing.

If you’re looking for a way to make your company stand out from others in your area, investing in extra tour guide training is the way to go. Each company on this list offers a variety of different training programs that can help your guides offer the best service possible.

Writer Carla Vianna

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Tour Guide Certificate

Tour guiding makes the world your office. A guide is the face of travel: you connect with travelers by revealing stories and experiences that leave a lasting mark. Our certification program walks you through all the aspects of this career.

This is step 1 in TripSchool’s Tour Guide Certification program. It is a long, full course designed to teach you all the aspects of the craft of tour guiding.

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TESDA Online Program

TESDA Tour Guiding Services NC II Course

The Tour Guiding Services NC II by TESDA is a thorough course designed to enhance individuals’ skills in Tour Guiding. Participants learn to plan tours, guide tourists, and follow industry norms. This program covers essential competencies needed for success in tour guiding.

Also read:  TESDA Tour Packaging (Fit Ad Hoc Domestic) Services NC II Course

This specialized training equips learners with the necessary knowledge, skills, and attitudes essential for the dynamic world of tour guiding services. By honing their abilities in planning and executing tour activities, participants are primed to offer top-notch guidance and support to tourists, ensuring memorable and enriching experiences that align with industry best practices.

Table of Contents

What is Tour Guiding Services NC II?

This course enhances individuals’ skills in tour guiding. It covers coordinating programs, guiding tourists, and key competencies.

Here are some key benefits of taking this course:

• Professional Certification : Upon completion of the course, individuals receive a certification from TESDA, which is recognized nationally within the Philippines.
• Skill Enhancement : The course is designed to improve a wide range of skills necessary for effective tour guiding, including coordinating tour programs, managing itineraries, and providing insightful information to tourists.
• Career Opportunities : In the Philippines, the tourism industry creates a high demand for certified tour guides. This certification offers diverse job prospects in tour guiding, travel agencies, hospitality management, and tourism promotion.
• Networking Opportunities : Joining the course allows individuals to connect with professionals in the tourism industry. This includes aspiring tour guides, experienced instructors, and representatives from tourism companies. These connections are valuable for future job prospects and collaborations.
• Personal Development : Besides professional advantages, the course provides chances for personal growth. Participants enhance communication skills, cultural awareness, and public speaking confidence.

The TESDA Tour Guiding Services NC II course is a thorough program that prepares individuals with essential skills for success in tourism, providing personal and professional growth opportunities.

Units of Competencies

Basic Competencies

• Participate in Workplace Communication
• Work in a Team Environment
• Practice Career Professionalism
• Practice Occupational Health and Safety

Common Competencies

• Develop and Update Industry Knowledge
• Observe Workplace Hygiene Procedures
• Perform Computer Operations
• Perform Workplace and Safety Practices
• Provide Effective Customer Service

Core Competencies

• Research information relevant to tour itinerary
• Manage arrangements for visitors
• Accompany and guide visitors in accordance with the tour itinerary

Assessment Methods

• Written examination
• Practical Demonstration
• Direct observation

Course Delivery

• Group Discussion
• Demonstration
• Film Viewing
• Modular instruction
• Practical application
• Industry immersion

Training Duration

A total of 196 hours including all the competencies needed.

Also read:  TESDA Tourism Promotion Services NC II Course

Qualifications

Trainees or students seeking entry into this course should meet the following qualifications:

• Able to perform basic math computations
• Can communicate orally and in writing
• Good moral character
• Physically and mentally capable

Requirements

To enroll in the course of your choice, you need to fulfill certain requirements. These include:

• PSA Birth Certificate
• High School or College Diploma
• Certified True Copy of Official Transcript of Records or Form 137
• Certificate of Good Moral Character or GMRC
• 1 x 1 and/or 2 x 2 pictures

Note: Specific requirements may vary by school. It’s recommended to contact the school for accurate information on required documents.

Trainer Qualifications

This list does not cover institutional requirements like education, work experience, or other criteria trainees must meet per the training center delivering the TVET program.

• Computer literate
• Licensed DOT Accredited Tour Guide
• Minimum 2 years job/industry experience required
• NC III or equivalent qualification required
• Physically and mentally fit

These qualifications are necessary for trainers to effectively teach the skills and knowledge required in providing tour guiding services.

Frequently Asked Questions

1. is there an age limit for taking the tour guiding services nc ii course.

A: A minimum of 18 years old is required to enroll in this course.

2. What are the job opportunities available after completing this course?

A: Graduates can become tour guides, travel agents, tourist information officers, or tourism consultants.

3. Can I take this course if I’m not a high school graduate?

A: Yes, as long as you have completed at least Grade 10.

4. Is the certification recognized internationally?

A: This course is currently recognized within the Philippines. However, graduates may be able to obtain equivalent certifications in other countries depending on their specific requirements.

5. Can I take this course if I don’t have any prior experience in tourism or tour guiding?

A: Yes, individuals from all backgrounds are welcome to take this course.

6. Is this course only valid in the Philippines?

A: While this is a nationally recognized certification in the Philippines, it may also be recognized in other countries. It’s best to check with relevant authorities for specific information.

7. Is there a certification exam after completing the course?

A: Yes, individuals need to pass an assessment to receive the TESDA Tour Guiding Services NC II certificate.

The TESDA Tour Guiding Services NC II course enhances individuals’ guiding skills, covering program coordination, tourist guidance, and key competencies for the dynamic tour guiding world. Benefits include certification, career opportunities, and personal growth, equipping learners with the knowledge to succeed in tourism. This 196-hour course offers diverse delivery methods and specific requirements for trainees and trainers. Enroll now for industry best practices in providing guidance and support to tourists.

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Tour guiding – turning passion into profession

Are you someone who loves to explore new places and connect with people from different backgrounds? Are you passionate about sharing your knowledge of fascinating de­stinations? If so, becoming a tour guide might be the ideal career choice for you. Tourism is bigger business than ever and data from 2022 reveals there were more than 960 million international tourist expeditions , creating many opportunities for tour guides. In this article, we will dive­ into the thrilling world of tour guiding. We will discuss the e­ssential aspects of this profession, the necessary qualifications, job opportunities, and how to effectively showcase your skills as a potential guide.

What is tour guiding?

Tour guiding goes beyond simply showing people around a destination. It involves e­scorting individuals or groups to various points of interest, such as historic sites, muse­ums, zoos or gardens, as well as educating and enlighte­ning visitors about the wonderful places they visit. You would also help make sure tourists are safe and comfortable during their visit.

As well as enhancing the overall tourist experience, tour guiding goes beyond mere surface-le­vel guidance. Tour guides serve as a vital link betwee­n cultures, fostering understanding and appre­ciation for our diverse world.

Qualifications and skills needed to be a tour guide

Becoming a tour guide­ involves obtaining the necessary qualifications, de­veloping essential skills and acquiring extensive knowledge about the chosen destination. This enhance­s the abilities of a tour guide and e­nriches the overall experience for tourists.

Educational requirements

One great way to become a tour guide is to get a hospitality degree from a reputable hospitality school. While a de­gree is not always mandatory, it can offer advantages in the competitive­ field of tour guiding. Popular majors for aspiring tour guides include history, tourism management, and international relations.

It’s also worth looking into other education and certificates. You might be able to get local guiding qualifications for specific areas. If you’re interested in adventure­ tours, having additional certifications in areas such as first aid or wilderne­ss survival can boost your employability.

Personality traits and characteristics

Being a successful tour guide is more than simply providing information. It also requires certain personality traits to engage and connect with visitors on a personal level. Among the qualities you’ll need are:

• Communication skills : it is essential you can communicate information effectively to ensure visitors fully comprehend the historical or cultural importance of various sites
• Emotional intelligence: paying attention to guests’ reactions and promptly addressing their questions and requirements helps create me­morable experiences
• Organization: you need good organization and time management skills to give tours successfully

Knowledge and expertise

If you’re going to be imparting knowledge of a particular area, you’ll need to know your stuff. Much of what you need to know can be studied, while some you will pick up as you work. The kind of expertise you need to build includes:

• A comprehensive understanding of the geography, culture, history and architecture of destinations
• Knowledge of green tourist activities
• Speaking several languages  – this enormously expands your potential audience

Types of tour guides

xavierarnau/E+ via Getty Images

Essentially, this profession is divided into two major categories: local tour guides and international tour guides. While there is a great deal of crossover, these roles are distinct from each other and demand customized skill sets.

Local tour guides

Local guiding is a challenge and an opportunity. To excel at being a local tour guide, you need to possess specialist knowledge of a locale and its historical sites, eateries only locals know and cultural attractions tucked away in back streets.

Some key tips for local tour guides are:

• Organize attraction visits outside peak times and rush hours
• Recommend food destinations to provide travelers with unique gastronomic experiences
• Provide tips about the best shopping destinations for local goods

International tour guides

International tour guides are professionals who are experienced travelers and have acquired comprehensive knowledge.

As with local guiding, you’ll deliver compelling stories filled with details related to the history or culture of visited locations. But there are additional requirements for handling international tours, such as possessing proficiency in multiple languages, managing accommodation and looking after transport logistics.

Working internationally often means you are linked directly with a travel company and this can improve your job prospects globally.

Responsibilities of a tour guide

Tour guides create meaningful experiences connecting tourists with their surroundings. They handle the tourism experience from start to finish, including planning, leading and communicating closely with clients.

Planning tours and itineraries

This is a key task that demands meticulous attention to detail. The focus is on crafting a seamless experience for clients, considering factors such as timing and accessibility. Skillful itinerary design helps ensure memorable experiences for guests.

Leading tours

This includes sharing facts and bringing the culture and history of a place to life. There’s also a lot of behind-the-scenes work, such as being aware of any safety concerns, navigating and ensuring clients are comfortable and engaged.

Effective communication

Communicating well with your clients, potential guests, hotels, attraction staff and restaurants is paramount. Both written and verbal communication skills are essential and will help you organize visits with people from different cultures.

Working conditions of a tour guide

Tour guiding can be an exhilarating career choice, with new adventures around every corner. Nonetheless, before stepping into this exciting profession, it’s important to have a comprehensive understanding of the working conditions involved.

Hours and schedules

As a tour guide, your job schedule will largely depend on the type of tours you conduct. There is no standard ‘nine-to-five’ routine in tour guiding. For example, if you specialize in local guiding for city-oriented landmarks or museums, your shifts would mostly align with their operational hours during the day. Alternatively, if you are involved in eco-tours such as birdwatching, you may find early mornings or dusk are your peak times due to animal activity. You should also expect your working hours to change with the seasons.

Work environment

As you would expect, the tour guiding working environment varies significantly depending upon the location and type of tours led by guides.

If you like the outdoors, you could flourish as a nature guide where your work environment could be national parks, wildlife sanctuaries or botanical gardens. On the other hand, city tour guides specialize in urban settings where architecture and built heritage dominate. For international tour guides, you’ll likely operate in a variety of countries and experience different climates, languages and cultures.

Career path and progression for a tour guide

The path to becoming a tour guide could start with a qualification or through being a junior guide, where your main duties might be welcoming tourists at locations and providing them with general assistance. As you gain experience on the job, expanding your expertise in local guiding or becoming certified, more doors will open for you.

After establishing yourself, you could progress into roles such as senior guide or management, overseeing other guides’ work and devising customized travel plans.

Tour guides may also venture into alternative professions related to their role in other areas, such as:

• Travel advisor : an experienced tour guide may decide to draw on their knowledge about multiple destinations and vacation planning as a travel advisor.
• Destination marketer : using your experience of what attracts people to certain areas, you could transition towards promoting those unique offerings through destination marketing.

If you’re looking to join this exciting field, consider studying hospitality and tourism management . It will provide you with a broader understanding of the travel industry and prepare you for leadership role­s in the tourism industry. Be sure to read about the diffe­rence betwe­en hospitality management degrees and tourism studies to find which type of course suits your goals best.

Current opportunities for a tour guide

There is great potential in tour guiding that can be accessed through various avenues such as apprenticeships, specialized courses and job opportunities.

Apprenticeships

An apprenticeship presents a rich learning experience and could serve as a springboard for those wishing to start their journey as a tour guide. Shadowing seasoned guides, you’ll gain first-hand knowledge about how to become a tour guide and could start leading your own tours, making it a highly practical way to learn.

If you want to aim for management roles, a specialized degree would help you gain the right skills. A hospitality degree can help you learn how to manage teams in tourism and how to create unforgettable experiences for clients.

Start your journey into tour guiding by learning from industry experts and through professional internships that will help you land exciting roles.

As well as with traditional travel age­ncies and resorts, skilled tour or city guide­s can find opportunities in a variety of sectors. Muse­ums and historic sites often see­k knowledgeable guide­s, while national parks require e­xperts who can share information and enforce­ safety regulations. Tour guiding skills are also highly valued in hospitality care­ers as hotels and resorts aim to enhance guest service­s.

How to highlight your tour guiding skills

Knowing how to showcase your tour guiding skills effectively in a job application is key if you want to stand out. We’ll focus on putting those skills in a resumé or cover letter and highlighting them in an interview.

On a resumé or cover letter

Your resumé or cover letter gives potential employers their first impression of who you are as a professional. You can make it count in the following ways:

• Starting with your credentials: mention relevant education, training courses and any guiding badges earned from recognized bodies such as the Institute of Tourist Guiding
• Including specifics: start with a list of basic tour guide skills such as organization and public speaking as well as specifics such as local knowledge or language proficiency
• Using examples: describe how you’ve used your skills in previous roles
• Highlighting achievements: provide quantifiable achievements such as boosting customer satisfaction ratings

For the job interview

During interviews, conveying passion will be as important as demonstrating expertise. Some ways you can do this are:

• Discussing why you decided on becoming a tour guide
• Giving specific instances when asked about qualifications or experiences
• Doing your research on the role you’re applying for
• Displaying genuine curiosity and enthusiasm to enhance credibility

Try to ensure each response emphasizes why you consider guiding to be more than just a job and demonstrate how passionate you are to deliver excellence.

Tour guiding is a profession brimming with potential for those who have a passion for history, culture or the outdoors. Tour guides undertake the significant task of rendering unfamiliar places accessible to tourists from various parts of the globe.

The qualifications of a tourist guide go beyond formal education. Acquiring essential skills such as excellent communication skills, enthusiasm, organization and extensive knowledge about various subjects is hugely important. To flourish in your career path as a tour guide and gain a competitive advantage when applying for tour guide jobs, you can gain skills on the job as a tour guide or study a degree in tourism and hospitality.

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