The AIDA Model: A Proven Framework for Converting Strangers Into Customers

Laura M. Browning

Updated: June 13, 2024

Published: October 25, 2018

One of my favorite Super Bowl commercials is 2020’s Boston-set “smaht pahk” ad , which heralded Hyundai’s self-parking feature. 

A woman looks at her phone, and a hand reaches out of a laptop for a handshake.

Rachel Dratch’s and Chris Evans’ exaggerated Boston accents grab your attention . John Krasinski confidently eyeing a too-narrow parking space piques your interest .

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If you’ve ever squeezed into a parallel parking space, lurching back and forth a few inches at a time, this ad probably awakened a burning desire for a self-pahking cah.

By the time David “Big Papi” Ortiz leans out of a nearby window and watches the sedan easily slide between two poorly parked cars, you’ve gone into action and pulled up Hyundai’s website on your phone.

Table of Contents

History of the aida model, what does “aida” stand for, how to apply the aida model to your marketing, aida drawbacks, using the aida model in the era of ai.

Attention, interest, desire, and action: The four components of the AIDA model form the backbone of many great marketing strategies .

This advertising formula was laid out by eventual Advertising Hall of Fame inductee Elias St. Elmo Lewis in 1898, back when the world’s fastest car, a non-self-parking Porsche, hit a breakneck speed of 39 miles per hour.

More than a century later, it’s still a solid framework to write marketing copy that attracts and engages customers, generates leads, and closes deals.

Even in the era of artificial intelligence, using an old-school marketing model can help make your marketing copy sing.

customer journey aida model

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The AIDA Model

The AIDA model describes the four stages a consumer goes through before making a purchasing decision: Attention, interest, desire, and action. Throughout these four stages, your content will attract attention to your brand, generate interest in your product or service, evoke a desire for it, and spur action to try or buy it.

The first “A” in “AIDA” stands for attention . “I” and “D” stand for interest and desire , and the final “A” stands for action .

This four-stage model is based on the hierarchy of effects theory, meaning that customers have to move through each stage to complete the final desired action.

Like a typical marketing funnel , each stage has fewer consumers than the previous one; unlike a marketing funnel, it’s more linear and doesn’t have as much flexibility in accommodating different user journeys.

The AIDA marketing model. A: Attention. I: Interest. D: Desire. A: Action.

The AIDA model uses similar elements to a good storyteller who makes you lean in for more. So even if you haven’t heard of the AIDA model, there’s a good chance you’ve used it in marketing materials without realizing it.

By bringing a little bit of structure to your instincts, you can create content and design your website with more control over your prospects' paths to a purchasing decision.

Here’s a guide to understanding and implementing each stage of the AIDA marketing model:

Attract Attention

What words will spark your audience’s curiosity about your company’s service or product? In the “attention” stage of this marketing model, the consumer is asking, “What is it?”

Note that this step usually follows or overlaps with your efforts to increase brand awareness .

Pro tip: I am a big fan of starting small by making lists of words — use tools like ChatGPT and online dictionaries to help, but avoid words that aren’t already in your vocabulary, don’t come naturally to marketing copy, or simply don’t speak to your target audience.

For this article, I asked HubGPT, HubSpot’s internal AI tool, to make me a list of 20 words to use in marketing copy that would spark curiosity.

It returned words like “discover” and “exclusive,” which are widely applicable, but it also suggested “mystery” and “enigmatic” — neither of which I’d likely use unless the service in question involved a magician (and probably not even then, but you know your audience best!).

Generate Interest

You’ve captured their attention — now you have to hold it.

Your audience wants to learn more about your brand, the benefits of your solution(s) , and your potential fit with them. In this stage, the goal is to use persuasive, exciting content to get them to think, “I like it.”

Pro tip: You can do this with a hook. What makes your product or service distinct? Avoid industry jargon or cliches by being as specific as possible. People remember stories more than facts and figures, so storytelling is a simple and effective way to spark curiosity and find resonance with your audience.

To generate interest for my new small business, a magician-staffed house-cleaning service that declutters your home with the flick of a wand (if only!), I began with my list of curiosity-sparking words.

“Discover the magic of a clean house” grabs the attention of people with messy houses, and “magic” suggests something distinct about the service.

What We Like

Your audience’s affinity for your brand needs hits a certain threshold. The more aligned you are with their needs and values, the more likely you are to find success.

The 1440 newsletter ’s tagline, “All your news. None of the bias.” speaks to an audience that is frustrated with opinion-based news sources.

A brief description demonstrates the brand’s alignment with an audience that wants to broaden its news diet (“We scour 100+ sources”) but doesn’t have much time (“all in a five-minute read”).

1440. All your news. None of the bias. We scour 100+ sources so you don’t have to. Culture, science, sports, politics, business, and more — all in a five-minute read.

Image Source

Evoke Desire

The goal of this stage is to turn that “I like it” into an “I want it.”

You can accomplish this the same way social media influencers do: by building trust with your audience. You’re much more likely to want a product if you trust that the influencer actually uses and loves it.

Adapt that to your own brand on your website, newsletter, downloadable offers , and social media, and keep serving content that’s interesting, accurate, and builds a rapport with your audience.

For my magical house-cleaning service, I can build trust through empathetic content that doesn’t alienate my messy potential customers.

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The prospects you’re most likely to close are the consumers who envision a future with you — they already enjoy consuming your content and think your product or service will be even better.

For this reason, you must demonstrate a gap between where they are now and where they could be with your solution. At the same time, you must establish social proof with case studies and testimonials.

Pro tip: “Before and after”-style content is a great example of how to evoke desire while gaining trust.

Check out the headline on this case study by Calendly: “How one college saved $170K last year with Calendly.” This helps a prospect envision a future with this product (“What would my life be like if I achieved similar results?”).

The before is the prospect’s current stage, and the after is the vision of saving nearly $200K for their business. Then, if they read the full case study, they’ll see social proof from a customer just like them.

How one college saved $170K last year with Calendly.

Spur Into Action

After you generate enough desire for your product or service, give your prospects the chance to act on it. The goal is to transform their desire into action and compel them to respond with low-friction but high-incentive calls to action.

You want their “I want it” to convert to “I’m getting it.”

Pro tip: No matter how close your prospect is to a purchasing decision, you should present a high-value demonstration of how you will help them.

If I’m offering a free cleaning to kickstart my magical house-cleaning business, “Don’t wait for the magic to happen — summon your free cleaning today,” establishes the outcome and value of my offer.

The CTA should be prominent, clear, and uncomplicated, such as a button or banner that spells out what action is necessary and what’s in it for them.

Eliminating friction increases your likelihood of success. Nerdwallet , a site that provides resources on personal finance topics, has such a CTA for its credit card comparison tool.

The button is simple yet descriptive: “Compare credit cards.” It’s highlighted on the Nerdwallet homepage with a clever headline and a short, value-driven description. The setup is uncomplicated and friction-free, and it can generate leads while empowering and delighting those leads with high-value information.

The right credit card is right here. Looking for a card that earns travel points, cash back, or rewards? Our side-by-side comparisons and objective reviews can help you make the smartest decision. Button one: Compare credit cards. Button two: Explore guides and tips.

The AIDA framework has its limitations. Not all purchasing decisions are linear, and the AIDA model doesn't account for increasingly common non-linear funnels. It also doesn’t account for post-action strategies like customer delight .

A prospective customer might go looking for a solution to a problem and find your company at the “desire” stage of the model. Plus, today’s more informed, more engaged consumers set a higher bar for brands to clear in order to attract attention and generate interest.

Even though we’ve broken the AIDA model into four distinct stages, it’s important to remember that it’s part of a holistic growth strategy . Applying one letter of the model to a single tactic in your marketing strategy will leave you with a short-sighted plan.

An effective ad, like Hyundai’s 2020 Super Bowl ad, might prompt three or four stages of the AIDA model and spur a potential buyer to action. Models like the flywheel may be more foundational to your overall strategy.

Because the AIDA model is so linear, and because emerging tech like artificial intelligence and machine learning (AI/ML) can feel downright chaotic in comparison, it’s not unreasonable to question the AIDA model’s relevance in 2024.

The AIDA model and AI/ML aren’t mutually exclusive. A 2022 paper in the peer-reviewed journal Big Data and Cognitive Computing makes a compelling case for retailers to use the AIDA model to understand consumer data retrieved by AI/ML.

The paper’s authors, Dr. Yang-Im Lee and Dr. Peter R.J. Trim, use the AIDA model to focus and interpret customer data retrieved by AI/ML. At the consumer’s “interest” stage, retailers are showing off their brand personality and characteristics.

At the same time, AI/ML-powered chatbots, live-language translators, and the like are gathering key demographic data on their consumers.

Understanding the latter through the lens of the former — stick with me here — opens up new opportunities for AI/ML, like defining customer groups and sending “personalized messages based on the result of combining various data sets and interpreting market and consumer intelligence.”

The paper goes on to explain how correlating the AIDA model and AI/ML can lead to better marketing policies that build trust and prioritize online safety, and it’s free to read .

Using the AIDA Framework

Even in 2024, 126 years after Elias St. Elmo Lewis developed the AIDA model, it’s still a sturdy framework for understanding the buyer’s journey.

Whether you apply it to AI/ML data or use it as a cornerstone of your marketing strategy, you’ll be using a time-tested formula to engage, persuade, and convert your audience into customers.

Editor’s note: This post was originally published in October 2018 and has been updated for comprehensiveness.

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The AIDA Model Explained: What Is It & How to Use It?

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In this guide you’re going to find out:

  • What is the AIDA model ?
  • What are the AIDA model stages ?
  • How to use AIDA in marketin g effectively?
  • What are other AIDA model variants ?
  • AIDA model examples .
  • And so much more.

So, let’s get right into it.

What Does AIDA Stand for?

  • What Is the Purpose of the AIDA Model?

Why Is AIDA Important?

  • Who Created the AIDA Model?

What Is Attention in AIDA?

Which marketing strategies can be attributed to the attention stage, what is interest in aida.

  • Which Marketing Strategies Can Be Attributed to the Interest Stage?

What Is Desire in AIDA?

  • Which Marketing Strategies Can Be Attributed to the Desire Stage?

What Is Action in AIDA?

  • Which Marketing Strategies Can Be Attributed to the Action Stage?

How to Effectively Use the AIDA Model in Marketing?

  • What Are the Advantages of the AIDA Model?
  • What Are the Drawbacks of the AIDA Model?

The Hierarchy of Effects Model

The dagmar formula, the aidas model, the aisdalslove model, how has aida expanded, aida model for coca cola, aida model for apple, is aida still relevant today.

  • Which Companies Use the Aida Model?

What Is the AIDA Model ?

The AIDA model is one of the class models (known as the hierarchy of effects models or hierarchical models), which include a series of steps or stages consumers go through when making purchase decisions.

The model was originally used to help explain how ads and marketing communications engage prospects and how customers discern between brands to make an ultimate buying decision.

The AIDA model then describes the number of tasks required to move a customer from the awareness stage to the action that leads to a conversion.

AIDA  stands for A wareness , I nterest , D esire , and A ction , which describes the customer journey throughout the sales process. It is a marketing model that traces a customer’s journey from the initial contact to when they finally purchase .

AIDA is one of the most classic marketing models. It analyzes and measures the customer’s journey from ignorance to purchase .

It has existed since the late 19th century and belongs to the ‘ hierarchy of effects model, ‘ also known as the ‘hierarchical models,’ which implies that consumers move through a series of steps when making a purchasing decision.

Hierarchical models have dominated the advertising and marketing industry. But, the AIDA model is widely used.

This model is built on the assumption that every buyer experiences cognitive (thinking processes) and affective (feelings or emotional steps) processes, which eventually culminate in a behavioral outcome: the actual purchase .

However, over the years, it has undergone different changes and modifications.

In some variants, Attention is replaced with Awareness and Desire with Decision .

What Is the Purpose of the AIDA Model ?

The main purpose of the AIDA marketing model is to help identify the main stages that the consumer goes through during the buying process of a product or service.

This is also called a purchase funnel or sales funnel , where buyers go through each stage to make the final purchase .

The AIDA model shows how to lead people through a logical process that hooks them, gets them interested, makes them want it, and then prompts actions to close the deal.

Following these steps in order is one of the best ways to convince someone to buy a product, buy a service, or take any other action.

Who Created the AIDA Model ?

The AIDA model was developed in 1898 by E. St. Elmo Lewis in an attempt to explain how personal selling works.

In one of his advertising publications, Lewis suggested three principles to which an advertisement should adhere for it to be considered a successful advertisement:

  • Attract attention
  • Maintain interest
  • Create desire
  • Later, he added a new phase called get action .

Here’s how E. St. Elmo Lewis explained these principles:

The mission of an advertisement is to attract a reader so that he will look at the advertisement and start to read it; then to interest him, so that he will continue to read it; then to convince him, so that when he has read it he will believe it. If an advertisement contains these three qualities of success, it is a successful advertisement.

However, AIDA’s use wasn’t solely confined to advertising.

Originally developed for  structuring sales negotiations , Lewis’ formula was soon applied in all areas of marketing.

Even today, AIDA is one of the best-known models of advertising research.

The AIDA Model Stages

The AIDA marketing model has four stages: Attention, Interest, Desire, and Action . These four stages show how to funnel consumers towards a purchase .

In simple words, it helps them to know the product, like it, and finally purchase it.

Here’s how each stage of the AIDA model works:

  • Attention – Attract the consumer’s attention to your product or service.
  • Interest – Increase consumer interest in your product or service
  • Desire – Make the consumer want your product or service.
  • Action – Initiate an action for the consumer to buy your product or service.

Let’s look at each stage in more detail.

Stage #1: Attention

The attention stage is the first phase of the buyer’s journey.

Attention is the process of making potential customers aware of your business and the service or product you offer.

During the attention stage, prospective consumers often have already identified a problem, are trying to understand it, and are looking for possible solutions to solve it.

This is where your business should come.

In the attention stage, your main goal should be to attract the potential consumer’s attention to your products or services that can help them solve their problems.

To the attention stage can be attributed these marketing strategies:

  • TV commercials
  • PPC advertising
  • Social media advertising
  • Word of mouth marketing
  • Content marketing
  • Affiliate marketing
  • And so much more…

Stage #2: Interest

Once a lead has converted from the attention phase, they enter the interest stage .

Interest is the process when a potential customer has already noticed your product or service, but interest in its benefits is still needed to generate sufficient interest to encourage the buyer to start researching it further.

In the interest phase, he’s trying to learn more about the company, its products or services, and any other helpful information about it.

At this point, your main goal is to increase consumer interest levels in your product or service.

You can do this by creating a consistent brand voice and message that your target audience can relate to and sharing it through various marketing channels.

Which Marketing Strategies Can Be Attributed to the Interest Stage ?

Here are some of the marketing strategies that can be attributed to the interest stage :

  • Email Marketing
  • Chatbot marketing
  • Retargeting campaigns
  • Social Media accounts

Stage #3: Desire

The desire (in some cases, it might be called decision ) is the third stage of the sales funnel .

Desire is when the consumer is already interested in your product or service, and you’re trying to make them desire it, moving their mindset from “I like it” to “I want it.”

This phase aims to help the customer to decide whether to buy your product or service.

In this stage, the potential customers reach the point where they are persuaded to commit.

This is where they decide that they really want to be your customer.

Not only have you caught their attention and got them interested in your brand, but they’re also considering purchasing.

At this point, your main goal should be to persuade a potential customer to want to own your product.

In some best-case scenarios, an advertisement alone can create the desire to purchase .

However, in most cases, they will need to get more information about your product. They’ll be looking for how well your offer fits within their budget, their current business model, and the outcomes they can expect.

This is also where they look for customer reviews and testimonials and look for affirmation for the decision they are about to make.

Which Marketing Strategies Can Be Attributed to the Desire Stage ?

The desire (decision) stage can be attributed to these marketing strategies:

  • Testimonials
  • Detailed presentation of product features
  • Pricing pages
  • Product comparison pages
  • Live demos and tutorials
  • Free trials

Stage #4: Action

Action is the final of the buying process.

Action is the process when the prospect decides to take the action necessary to become a customer. The purchasing process should finally take place at this stage.

This phase usually occurs naturally if your prospects have been carried through the first three stages (Attention, Interest, and Desire) and responded to it appropriately.

After properly nurturing the prospect, they should be ready to take action and buy your product or service.

It’s now time for the desire to translate into a purchase .

This is where you close the deal – and you want that to be a simple, straightforward process.

Which Marketing Strategies Can Be Attributed to the Action Stage ?

  • Call-to-Action (CTA) buttons
  • Special offers
  • Follow-up email campaigns

AIDA Model in Marketing

The AIDA formula guides marketers on how to reach and connect with their prospects, engage them, activate the activities a potential customer is required to take, and finally, nurture a customer into making a purchase .

This model is universal.

You can apply it to different businesses, including service-based ventures, in various industries.

This model can be used by:

  • Copywriters focus on promotional takes that encourage readers to take immediate action.
  • Commercial developers and designers who want their ads to prompt a viewer to take advantage of the product promoted or order/enroll for a particular service.
  • Managers and salespeople who are eager to interest their audience.
  • B2B entrepreneurs and marketers who are looking for long-term contracts and business relationships with clients.

AIDA marketing model can be used for all digital marketing and offline advertising materials.

These include web pages, emails, paid advertisements, direct mail pieces, and even radio and TV ads.

The AIDA model works best when it’s viewed as a checklist to run through.

Here’s how to effectively use the AIDA formula in your marketing campaigns:

  • Attract attention. Make your potential consumer become aware of your brand or specific product.
  • Generate interest. Engage consumers with your product by generating interest in its benefits, sufficient interest to encourage the buyer to start researching further.
  • Make them desire it. After the consumer is interested in the product or service, then the goal is to make consumers desire it, moving their mindset from “I like it” to “I want it.”
  • Initiate action. The main goal here is to initiate action and encourage the consumer to purchase the product or service.

When used correctly, the AIDA model can yield tremendous results in marketing campaigns to:

  • Boost sales
  • Establish long-term customer relationships
  • Increase the number of leads
  • Build brand awareness

This video explains very well how the AIDA formula can be used in any of the marketing campaigns:

AIDA Model Pros & Cons

What are the advantages of the aida model .

One of the main advantages of the AIDA model is that it helps create a customer journey map.

By tracking each phase of the buying journey, you’ll be able to see which parts deliver strong returns and properly transition your potential consumers into the next phase.

This also tells you which parts tend to fail.

And by understanding which parts of the buying journey are broken, you can prioritize and devote most of your resources to things that are likely to fix and eliminate the complicated areas.

What Are the Drawbacks of the AIDA Model ?

One of the main drawbacks of the AIDA model is that the purchase decision process is not considered anymore after it ends.

Usually, all post-purchase effects, such as satisfaction, dissatisfaction, customer ratings, and recommendations, remain unaffected.

Normally, after a customer makes an initial purchase , it opens the door for a long-term business-consumer relationship. Meanwhile, the AIDA model doesn’t count this step.

Another criticism is that AIDA is a step-by-step model with sequential individual stages.

However, in practice, the sales process isn’t always linear, and some steps can be completed as one.

For example, attention and interest .

An ad can grab a buyer’s attention and arouse their interest simultaneously.

In addition, the AIDA model has been around for over  120 years .

And some of the steps are not suitable for the modern sales world.

That’s why more approaches have been developed based on the AIDA formula.

These new approaches have extended the basic AIDA model by including additional phases into account.

Other AIDA Model Variants

In the years, many alternative AIDA models have evolved. Many attempts have been made to be more precise or include other components of the consumer’s path to purchase .

Some variants added a post-purchase stage to encourage customer retention . Others added new steps to accommodate new interactive and digital media, such as social media.

Nevertheless, all variants include a stimulus that elicits a response through the cognitive-affective-behavioral process.

Below are some of the AIDA model variants:

  • Basic AIDA Model : Awareness → Interest → Desire → Action
  • Lavidge et al.’s Hierarchy of Effects: Awareness → Knowledge → Liking → Preference → Conviction → Purchase
  • DAGMAR Formula : Awareness → Comprehension → Conviction → Action
  • AIDAS Model : Attention → Interest → Desire → Action → Satisfaction
  • AISDALSLove model : Awareness → Interest → Search → Desire → Action → Like/dislike → Share → Love/Hate

The hierarchy of effects model, created by Lavidge and Steiner, is made up of a hierarchical sequence of different advertising effects and breaks the purchasing decision-making process into a total of six stages:

  • Awareness: advertising measures are aimed at making potential customers aware of the advertised products.
  • Knowledge:  the awareness phase is followed by the knowledge phase where the products are better described.
  • Liking: interested parties should start to be keen on the advertised products.
  • Preference: the customer’s fondness results in a preference for certain products over others.
  • Conviction: The potential customer has decided and wants to purchase the product.
  • Purchase : the final phase of the hierarchy of effects model includes the intended action: the purchase .

Based on the AIDA model , the American advertising researcher Russell H. Colley published the so-called  DAGMAR formula  in 1961 . The acronym stands for  D efining  A dvertising  G oals for  M easured  A dvertising  R esults .

According to DAGMAR , each purchase prospect goes through four steps:

  • Awareness:  advertising must create awareness of the advertised brands and products.
  • Comprehension:  advertising must provide the potential customer with an understanding of the features and the benefits of the advertised product or service.
  • Conviction: good advertising has a convincing effect by showing the customer the personal benefits and advantages compared to the alternatives.
  • Action:  the end of the decision-making process is the step where the purchase is made.

These steps are also known as ACCA advertising formula . Developed for the measurement of advertising effectiveness it maps the states of mind that a consumer passes through.

The AIDAS model adopts the four phases of the AIDA model and extends it with an extra phase – satisfaction .

This means that the model doesn’t stop once the purchase has been made.

After the purchase has been made, it continues so the company knows whether the customer is happy with their purchase or not.

The AIDAS model stands for:

  • Satisfaction

AISDALSLove is another hierarchy of effects model in advertising adapted from AIDA’s model. This concept of AISDALSLove model was introduced by Bambang Sukma Wijaya and it stands for:

  • Like/dislike

According to Wijaya’s advertising model, the search phase considers the fact that consumers are now more critically opposed to advertising promises. The internet provides consumers with a comprehensive research tool where they can review facts and compare offers.

The  like/dislike phase  takes the consumer’s experience into account after they have made their purchase .

Share is an independent stage that happens after the purchase . Because of the recent development of information technology, consumers have the power to perform radical actions that may impact a product’s brand image.

In addition, the AISDALSLove model assumes that advertising measures can also lead to long-term effects, which in turn lead to positive ( love ) or negative ( hate ) feelings towards products, brands, or companies. An aspect that takes center stage in the  love/hate  phase.

Most current consumer path-to-purchase models, are actually expanded AIDA models, refining extra steps which we can now more properly identify and measure through digital media opportunities.

  • Attention expands into Reach and Awareness
  • Interest expands into Appreciation and Consideration
  • Desire becomes into Intent to buy
  • Action expands into Acquisition and Customer relationship

These models try to create a new and more modern module, but they are still bundled into the same old AIDA module.

Examples of the AIDA Model

The Coca-Cola company has been using the AIDA model for years.

Let’s take a look at how they implement the AIDA model in their marketing campaigns:

  • Attention: first they show a situation that has nothing to do with Coca-Cola (to attract your attention).
  • Interest: then they start telling a beautiful story that evokes good feelings (they interest you).
  • Desire: in the story, they associate desired values with Coca-Cola (friendship, happiness, family, etc.).
  • Action: they show people having fun and drinking Coca-Cola.

Here’s how Apple used the AIDA model when they introduced their very first iPhone:

  • Attention: They announced that they will be launching something new, a product no one had seen before (they got attention)
  • Interest: Then Steve Jobs took the stage to create Interest. He explained what the product was and what are its salient features. This developed the interest among the customers.
  • Desire: The desire stage was created when Steve Jobs explained to the customers how it would solve the problems they have with existing phones.
  • Action: Finally, Steve Jobs showed some action – he used it, showing evidence that it was real.

AIDA Frequently Asked Questions (FAQ)

AIDA stands for attention, interest, desire, and action , and it describes the customer journey throughout the sales process.

This acronym describes a marketing funnel outlining a customer’s four steps, from first noticing an item to making a purchase .

YES,  AIDA is still relevant today . Because AIDA looks at the buying process not from the communications angle but from the consumer’s point of view. And the consumers haven’t changed much. Their buying process has evolved, but the process itself has not.

Which Companies Use the Aida Model ?

The AIDA marketing model has been famously used by companies such as Coca-Cola, Nike, and Apple. These companies have strong, attention-grabbing commercial advertisements in all forms of media (print, TV, social, etc.) that create a desire for their product. Their AIDA strategy has proven to work on a global scale. However, this model can be easily adapted by any other business—no matter how big it is.

References:

  • AIDA (marketing)
  • AIDA – Oxford Reference
  • Lewis, E. St Elmo. “ Side talks about advertising. ”  The Western Druggist 21.2 (1899): p. 65-66.
  • Lewis, E. St. Elmo. (1908) Financial Advertising, Indianapolis: Levey Bros. & Company. p. 124.
  • “ Catch-Line and Argument ” The Book-Keeper, Vol. 15, February 1903, p. 124.
  • Egan, J.,  Marketing Communications, London, Thomson Learning, p. 42-43
  • HUEY, BILL. “Advertising’s Double Helix: A Proposed New Process Model.” Journal of Advertising Research , vol. 39, no. 3, May 1999, p. 43. Gale Academic OneFile , link.gale.com/apps/doc/A60072292/AONE?u=anon~ab1609e7&sid=googleScholar&xid=26a0fd9c . Accessed 12 Oct. 2021.
  • Belch, G. E., and M. A. Belch. “ Evaluating the effectiveness of elements of integrated marketing communications: A review of research. ”  Occasional Paper, San Diego State University (2016).
  • “Well Told is Half Sold,”  The United Service. A Monthly Review of Military and Naval Affairs,  Vol. 9 (N.S.), 1893, p. 8. An identical ad appeared in  The Century  of the same year.
  • Lavidge RJ, Steiner GA. A Model for Predictive Measurements of Advertising Effectiveness. Journal of Marketing . 1961;25(6):59-62. doi: 10.1177/002224296102500611
  • McGuire, William J. “An information-processing model of advertising effectiveness.”  Behavioral and management science in marketing  15 (1978): 156-80.
  • Thomas E. Barry & Daniel J. Howard   (1990)   A Review and Critique of the Hierarchy of Effects in Advertising,   International Journal of Advertising,   9:2,   121-135,   DOI:  10.1080/02650487.1990.11107138
  • Wijaya, Bambang Sukma (2012). “ The Development of Hierarchy of Effects Model in Advertising “,  International Research Journal of Business Studies , 5 (1), April–July 2012, p. 73-85
  • Defining Advertising Goals for Measured Advertising by Solomom Dutka. Publisher: NTC Business Books; 2 Sub edition (April 1, 1995)

About The Author

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A guide to applying the AIDA model

customer journey aida model

You’ve built your product and now it’s time to share it with your audience. Even for the most amazing product ever, it means nothing if your audience doesn’t know it exists. If customers can’t identify how it helps solve their problem, they won’t want it.

customer journey aida model

Effectively communicating your product’s value can make or break your business. Having the right product messaging and strategy is crucial for success. One proven and popular framework is the AIDA model.

What is the AIDA model?

The acronym AIDA stands for attention, interest, desire, and action. The AIDA model is a marketing funnel representing a customer’s journey. It starts with learning about your product and ends with purchasing it (or some other desirable action).

AIDA helps guide marketers to discover what the customer needs before they make a purchase. Then marketers can create a marketing campaign to support the customer on their journey.

What are the stages of AIDA?

AIDA is an important marketing framework, so it’s essential to understand how it works. Let’s go over each stage and examples of what it could look like in a campaign.

Attention, also referred to as awareness, is the stage where your product gets introduced to the customer. The goal is to get as many eyeballs on your campaign as possible. First impressions matter, so you want to capture their attention.

The worst thing that could happen is for viewers to see your ad on a social media app and then keep scrolling without looking at it. You want the exact opposite effect. Here are some ways you get your audience’s attention:

  • Personalized messages
  • Appealing or shocking imagery
  • Bold headlines

When customers come across your marketing campaign, you want them to say “ooooh” and pique their interest. At this point, you want them to continue reading or watching to learn more about the product. The goal is to start developing a trusting relationship with customers and get them to want to purchase your product.

Customers want to gather more information about the product. Your campaign needs to provide the details they are looking for during this stage. Here are a few ways you can create interest:

  • Share the unique value proposition of your product
  • Provide educational content on how the product solves a customer pain point
  • Showcase testimonials to build trust

The desire stage focuses on getting customers to use or purchase your product. Sometimes this happens at the same time as the interest stage. Other customers may develop a desire after gathering information.

Consider the last piece of content a person interacts with before they make a purchase. It may be the tipping point that will make a customer take action, so it needs to hit the mark emotionally.

An emotional connection is an essential part of creating desire. Maybe this involves showing off your brand’s personality. Or it could be sharing case studies of how your product has affected someone’s life. Regardless of the method, the goal is to get a customer to finally say “I need this.”

customer journey aida model

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customer journey aida model

Here are a few ways to create desire:

  • Product demos
  • Comparison product articles
  • Case studies
  • Informative product pages

The final stage involves getting your customer to initiate action. The entire marketing funnel has led to this goal. Depending on your campaign, the action may be signing up for a newsletter or making a purchase.

Marketers will need to make the action stage as simple as possible. Issues like customers running into technical problems or not knowing what action to take can ruin your entire campaign.

These are some ways you can ensure the action stage is smooth for the customer:

  • Free trials
  • Easy-to-see CTA buttons
  • Friction-less purchasing experience
  • Share discount codes to create a sense of urgency

While not an official stage, retention is often added to the AIDA model. You shouldn’t forget to add a retention or loyalty stage to their marketing campaigns. You may find that it’s cheaper to maintain your current customers instead of constantly chasing new ones.

Curating a strategy to transform new customers into loyal customers goes a long way to ensuring a successful business. Here are a few things to consider to create loyal customers:

  • Start a loyalty program
  • Offer personalized discounts or gifts
  • Gather feedback to improve your product

Why is AIDA important in marketing?

AIDA is important in marketing because it helps tailor campaigns to meet the customers’ needs. By following the AIDA model, marketers can create marketing materials for every stage of the customer journey.

Evaluate current campaigns

You can’t make improvements to your marketing campaigns if you don’t know what’s happening. Using the AIDA model can help you discover where you’re losing potential customers.

Maybe your campaign is great at capturing attention, but it doesn’t create any interest in viewers. You can make changes to your campaign to have a stronger impact on interest.

Create consistency

Using the AIDA model can help marketing employees ensure they’re on the same page. The AIDA model provides a clear and structured path for the customer journey. It can make it easier for team members to collaborate on what is happening within the framework.

More great articles from LogRocket:

  • How to implement issue management to improve your product
  • 8 ways to reduce cycle time and build a better product
  • What is a PERT chart and how to make one
  • Discover how to use behavioral analytics to create a great product experience
  • Explore six tried and true product management frameworks you should know
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AIDA is also adaptable enough to apply to a variety of marketing strategies such as content marketing or advertising. This makes it ideal for ensuring there is a consistent way to create and evaluate varied marketing campaigns.

Connect with customers

Having an awareness of consumer behavior is crucial to creating a product marketing campaign. It helps you develop product messaging that forms an emotional connection between the product and the customer.

How to apply the AIDA model to product messaging

Product messaging can help inform every stage of the AIDA model. It helps bring a story to life and communicate the product’s value. Effective product messaging guides a customer through the AIDA model and keeps them engaged.

To apply the AIDA model to product messaging, consider these tips:

  • Know your customers — If you don’t know your customers’ pain points or desires, then you can’t create messaging that resonates with them. Even if you think you understand your audience, take the time to survey and interview them. You may find some new and actionable insights
  • Develop messages for every AIDA stage — You’ll want to say something different to people in the attention stage compared to someone in the action stage. Create messaging that matches where they are in the journey. For example, you may want to expand on your company values in the Interest stage. In the action stage, hone in on an easy purchasing experience
  • Tailor content for every AIDA stage — There are multiple ways to communicate your message. Everything from a blog post to a TV ad has an appropriate place in the AIDA model. For example, a catchy video can capture attention

Where a customer is in their journey has a huge impact on the content type and messaging for that stage. The AIDA model helps create product messaging and marketing campaigns.

Monitoring the results of your campaign can help you make adjustments in real-time. Analyzing the metrics behind your marketing campaign will help you determine its effectiveness.

How to measure the effectiveness of AIDA in marketing campaigns

Measuring the effectiveness of AIDA in marketing campaigns comes down to analyzing metrics. Depending on the campaign and its goals, there are different metrics you can use to measure its effectiveness. You may want to consider collecting and analyzing metrics such as:

  • Conversion rate
  • Click-through rate
  • Engagement rate
  • Return on ad spend
  • Customer lifetime value
  • Average session duration
  • Cost per lead
  • Bounce rate
  • Visits by traffic source
  • Cost per click
  • Email open rate

You’ll need to determine which metrics are useful for measuring the success of your campaign. Be sure to have the tools necessary to collect the data you need. You may have to adopt new analytical tools to get accurate results.

You may also want to consider conducting A/B testing . It allows you to experiment with different variations of your campaign and find the most effective variation. The results can help you focus on what is resonating with your audience.

Case study: Successful AIDA strategy

I decided to head on over to Instagram and take a look at the targeted ads shown to me. Then I evaluated how they applied the AIDA model.

Attention: The first ad that caught my attention was from @goturkiye, and it highlighted one of the beautiful sights of Turkey. The beautiful imagery piques my interest, so I click on the CTA to view the Instagram profile:

Instagram Image

Interest: Of course, I’m shown more Instagram content showcasing all of the cool activities I could do in Turkey. I want to learn more, so I click on the profile link. The link opens up to a web page with the same Instagram images. If I click on any of the images, a new page appears with information about that specific place or activity:

Website Image

Desire: The website is easy to use, and I have no issue finding the information I’m looking for to plan a trip to Turkey. I’m feeling inspired, so I’m keeping Turkey in mind for my next international trip.

Action: I’m going to bookmark this website for future reference. And then maybe one day, go on a trip to Turkey.

In this case study, @goturkiye did an effective job using the AIDA model in its Instagram strategy. It caught my attention and showed great content highlighting Turkey’s unique value as a travel destination. I was left feeling inspired to visit Turkey (see that emotional connection?). While I’m not impulsively buying a one-way ticket today, I’ll consider Turkey for a future trip.

Key takeaways

All marketing campaigns start with an intimate understanding of the problems and desires of your audience. While AIDA isn’t the only marketing framework around, it’s still an essential part of developing product messaging. Tailoring messaging and content for each AIDA stage is necessary to engage an audience.

AIDA also clearly defines the customer’s journey and identifies what’s causing barriers for the customer. It’s also important to test your campaign’s effectiveness. The results can help businesses become better guides for their customer’s journey.

When effectively applied, the AIDA model can turn audiences into customers.

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AIDA Model: A Step-by-Step Guide

  • June 14, 2024
  • Marketing Model , Marketing Strategy

Are you struggling to make your marketing campaigns more effective? Are you tired of investing time and money into strategies that don’t yield results? Look no further! In this comprehensive guide, we will walk you through the AIDA Model, a proven method that can supercharge your marketing success.

The AIDA Model, which stands for Attention, Interest, Desire, and Action, is a step-by-step framework that guides customers through the buying journey. By understanding and implementing this model, you can create marketing campaigns that captivate your audience, pique their interest, generate desire for your products or services, and ultimately, motivate them to take action.

In this guide, we will dive deep into each step of the AIDA Model, providing practical tips and real-life examples to illustrate its effectiveness. We will also explore how different marketing channels, such as social media, email, and content marketing, can be leveraged to maximize the impact of each stage.

If you’re ready to boost your marketing success and drive more conversions, read on to discover how the AIDA Model can revolutionize your marketing efforts. Get ready to engage, inspire, and convert your target audience like never before!

Understanding the AIDA Model – Attention, Interest, Desire, Action

The AIDA model is a fundamental framework in marketing that outlines the four key stages a consumer goes through before making a purchase decision. It starts with Attention , where you need to grab the consumer’s focus amid the sea of distractions in today’s world. This could be through eye-catching visuals, compelling headlines, or engaging content that makes them stop scrolling and pay attention to your message.

Moving on to Interest , once you have their attention, it’s crucial to keep them engaged. This is where you provide more information about your product or service, highlighting its unique selling points and benefits. By generating genuine interest in what you have to offer, you increase the likelihood of converting that interest into desire and, eventually, action.

Desire is the stage where you aim to create a sense of longing or need for your product in the consumer’s mind. This is where you showcase how your offering can solve their problems or fulfill their desires better than any other option in the market. By appealing to their emotions and aspirations, you can build a strong desire for what you are selling.

Lastly, Action is the ultimate goal of the AIDA model. It’s the point where you convert all the attention, interest, and desire you have built into a concrete action, whether it’s making a purchase, signing up for a newsletter, or engaging with your brand in some way. The effectiveness of your calls to action (CTAs) plays a critical role in prompting this final step.

How the AIDA Model Applies to Marketing

Understanding how the AIDA model applies to marketing is essential for crafting successful campaigns that resonate with your target audience. Each stage of AIDA plays a unique role in guiding consumers through the buyer’s journey and influencing their purchasing decisions. By aligning your marketing strategies with the AIDA model, you can create a cohesive and compelling narrative that leads to conversions.

In the Attention stage, your goal is to break through the noise and capture the consumer’s interest within seconds. This can be achieved through attention-grabbing visuals, intriguing headlines, or personalized messaging that speaks directly to your target audience. By standing out and piquing curiosity, you set the foundation for further engagement.

Transitioning to the Interest phase, your focus shifts to providing value and building credibility with your audience. This is where you delve deeper into your product or service’s features and benefits, showcasing how it can address the consumer’s pain points or fulfill their needs. By demonstrating relevance and value, you keep the audience invested in learning more.

As you progress to the Desire stage, your aim is to evoke emotions and create a strong desire for your offering. This is where storytelling, testimonials, and social proof can be powerful tools in persuading consumers to see the value in what you are offering. By tapping into their emotions and aspirations, you can cultivate a sense of urgency and exclusivity that drives them towards action.

Finally, in the Action phase, your primary objective is to make it as easy as possible for consumers to take the desired action. This involves clear and compelling calls to action that leave no room for ambiguity. Whether it’s a “Buy Now” button, a sign-up form, or a contact link, your CTAs should be strategically placed and designed to prompt immediate response.

Step 1: Grabbing Attention – Techniques and Strategies

The first step in the AIDA model, Attention , is crucial for setting the stage for successful marketing campaigns. To grab the attention of your target audience, you need to employ various techniques and strategies that make your brand stand out in a crowded marketplace. One effective approach is to leverage visual elements such as striking imagery, bold colors, and creative design to capture immediate interest.

Another strategy for grabbing attention is through compelling headlines and copy that address a specific pain point or offer a solution to a problem. By crafting messages that resonate with your audience’s needs and desires, you can draw them in and encourage further engagement. Additionally, incorporating interactive elements like quizzes, polls, or videos can create a dynamic experience that keeps users engaged and interested.

Personalization is also a powerful tool for grabbing attention, as it allows you to tailor your messaging to individual preferences and behaviors. By delivering relevant content to each user based on their past interactions with your brand, you can increase the chances of capturing their attention and driving them towards action. Overall, combining a mix of visual appeal, compelling copy, and personalized content can help you effectively grab attention and make a memorable impact on your audience.

Step 2: Generating Interest – Engaging Your Audience

Once you have captured the attention of your audience, the next step in the AIDA model is to Generate Interest by providing valuable information and building a connection with your target market. Engaging your audience requires creating content that is not only informative but also relevant and engaging. This could include blog posts, videos, infographics, or social media posts that address common pain points or offer solutions to specific problems.

One effective strategy for generating interest is to leverage storytelling to create an emotional connection with your audience. By sharing real-life experiences, testimonials, or case studies, you can humanize your brand and make it more relatable. This helps build trust and credibility, laying the foundation for a deeper relationship with your customers.

Interactive content is another powerful tool for engaging your audience and generating interest. Quizzes, surveys, and interactive tools can not only capture attention but also encourage active participation, making the experience more memorable and impactful. By involving your audience in the content creation process, you empower them to take an active role in shaping their own journey with your brand.

Moreover, incorporating social proof in the form of testimonials, reviews, and user-generated content can further boost interest by showcasing the positive experiences of past customers. This helps build credibility and reassures potential buyers that they are making the right choice by engaging with your brand. By consistently delivering valuable and engaging content, you can keep your audience interested and eager to learn more about what you have to offer.

Step 3: Creating Desire – Convincing Customers to Want Your Product or Service

After capturing attention and generating interest, the next stage in the AIDA model is to Create Desire by convincing customers that your product or service is the solution they have been looking for. This involves highlighting the unique benefits and features of your offering and demonstrating how it can address their specific needs or desires better than any other option in the market.

One effective strategy for creating desire is to showcase the value proposition of your product through compelling storytelling. By painting a vivid picture of how your offering can transform the lives of your customers and improve their outcomes, you can evoke strong emotions and build a sense of urgency to act. This storytelling approach helps create a personal connection with your audience and makes them envision the positive impact your product can have on their lives.

Additionally, using social proof in the form of testimonials, case studies, and success stories can further enhance desire by demonstrating real-world results and showcasing the positive experiences of satisfied customers. This builds credibility and trust, reassuring potential buyers that your product or service delivers on its promises.

Creating a sense of exclusivity or scarcity can also be a powerful motivator for driving desire. By offering limited-time promotions, exclusive deals, or personalized incentives, you can create a sense of urgency and FOMO (fear of missing out) that compels customers to take action. By positioning your product as a must-have item that offers unique benefits and advantages, you can stimulate desire and drive conversions.

Step 4: Prompting Action – Effective Calls to Action

The final stage of the AIDA model is Prompting Action , where you guide customers towards making a purchase or taking the desired action. This stage is critical for converting interest and desire into concrete outcomes and driving measurable results for your marketing campaigns. Effective calls to action (CTAs) play a key role in prompting action by clearly outlining the next steps for the consumer and providing a compelling reason to act now.

When crafting CTAs, it’s essential to be clear, concise, and persuasive. Use actionable language that encourages immediate response, such as “Buy Now,” “Sign Up Today,” or “Learn More.” The CTA should stand out visually on the page, making it easy for users to locate and interact with. By creating a sense of urgency or offering an incentive, you can motivate customers to act quickly and decisively.

Moreover, the placement of CTAs within your marketing materials can significantly impact their effectiveness. Position CTAs strategically throughout your website, emails, social media posts, and ads to ensure they are easily accessible and visible to users at every touchpoint. A well-placed CTA can guide users towards the desired action seamlessly, reducing friction and increasing conversion rates.

Testing and optimizing your CTAs is also crucial for driving action and improving campaign performance. A/B testing different variations of CTAs, colors, wording, and placement can help you identify what resonates best with your audience and drives the highest conversion rates. By continuously refining your CTAs based on data and insights, you can enhance engagement, encourage action, and achieve your marketing goals.

Implementing the AIDA Model in Your Marketing Campaigns

Now that you have a solid understanding of the AIDA model and its four key stages, it’s time to put this framework into action in your marketing campaigns. By aligning your strategies with the principles of attention, interest, desire, and action, you can create cohesive and compelling campaigns that resonate with your target audience and drive meaningful results.

Start by analyzing your existing marketing materials and identifying opportunities to enhance each stage of the AIDA model. Look for areas where you can improve attention-grabbing elements, generate more interest through compelling content, create stronger desire with persuasive messaging, and prompt action with clear and effective CTAs. By optimizing each stage of the customer journey, you can create a seamless and engaging experience that guides customers towards conversion.

Consider leveraging data and analytics to track the performance of your campaigns and measure the impact of the AIDA model on key metrics such as click-through rates, conversion rates, and ROI. By monitoring the success of your efforts and making data-driven decisions, you can refine your strategies, optimize your messaging, and continuously improve the effectiveness of your marketing initiatives.

Remember that implementing the AIDA model is an iterative process that requires ongoing testing, learning, and adaptation. Stay agile and responsive to changes in consumer behavior, market trends, and industry dynamics to ensure your campaigns remain relevant and impactful. By staying committed to delivering value, engaging your audience, and driving action, you can harness the power of the AIDA model to boost your marketing success and achieve your business objectives.

Case Studies of Successful AIDA Model Implementation

To further illustrate the effectiveness of the AIDA model in action, let’s explore some real-world case studies of successful implementation across different industries and marketing channels. These examples demonstrate how brands have leveraged the AIDA model to create impactful campaigns that resonate with their target audience and drive tangible results.

Case Study 1: Nike’s “Just Do It” Campaign

Nike’s iconic “Just Do It” campaign is a prime example of the AIDA model in action. By grabbing attention with bold visuals and engaging storytelling, Nike captivated audiences worldwide and generated interest in their brand. Through compelling messaging that evoked desire and motivation, Nike inspired consumers to take action and embrace their “Just Do It” mentality. The campaign’s success lies in its ability to connect with consumers on an emotional level, driving both brand loyalty and sales.

Case Study 2: Coca-Cola’s “Share a Coke” Campaign

Coca-Cola’s “Share a Coke” campaign is another notable example of effective AIDA model implementation. By personalizing their packaging with individual names and encouraging consumers to share a Coke with loved ones, Coca-Cola generated attention and interest in a fun and interactive way. The campaign created desire by tapping into the emotional appeal of sharing moments of happiness with others, prompting action through social sharing and word-of-mouth marketing. The campaign’s success underscores the power of personalization and storytelling in driving consumer engagement.

Case Study 3: Apple’s Product Launch Events

Apple’s product launch events are renowned for their mastery of the AIDA model. By generating buzz and anticipation around new product releases, Apple captures attention and generates interest among tech enthusiasts worldwide. Through sleek presentations and demonstrations, Apple creates desire by showcasing the innovative features and benefits of their products, driving consumers to take action by pre-ordering or purchasing the latest gadgets. The seamless integration of the AIDA model in Apple’s marketing strategy has solidified its position as a leader in the tech industry.

By studying these case studies and drawing insights from their successful implementation of the AIDA model, you can glean valuable lessons and inspiration for your own marketing campaigns. Whether you’re a global brand like Nike or Coca-Cola, or a small business looking to make a splash in your industry, the principles of attention, interest, desire, and action can guide you towards marketing success and help you achieve your business goals.

Conclusion and Key Takeaways

In conclusion, the AIDA model is a powerful framework that can revolutionize your marketing efforts and drive more conversions for your business. By understanding the key stages of attention, interest, desire, and action, you can create campaigns that captivate your audience, engage their interest, generate desire for your products or services, and prompt them to take action.

When implementing the AIDA model in your marketing campaigns, remember to focus on grabbing attention with compelling visuals and messaging, generating interest through valuable content and storytelling, creating desire by showcasing the unique benefits of your offering, and prompting action with clear and persuasive CTAs. By optimizing each stage of the customer journey, you can create a seamless and engaging experience that leads to tangible results.

Keep in mind that successful implementation of the AIDA model requires continuous testing, learning, and adaptation. Stay agile and responsive to changes in consumer behavior and market dynamics, and leverage data and analytics to track the performance of your campaigns. By staying committed to delivering value, engaging your audience, and driving action, you can unlock the full potential of the AIDA model and boost your marketing success.

In summary, the AIDA model is a tried-and-tested framework that can help you connect with your target audience, build meaningful relationships, and drive business growth. By incorporating the principles of attention, interest, desire, and action into your marketing strategies, you can create compelling campaigns that inspire, engage, and convert your audience like never before. Get ready to elevate your marketing success with the AIDA model and unlock new possibilities for your brand’s growth and success.

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How to Use the AIDA Model to Win Customers

The AIDA model tracks the customer experience in 4 steps: Awareness, Interest, Desire, and Action. Learn how to use this model in your marketing strategy.

What does AIDA stand for, and how does the AIDA model work?

AIDA stands for Attention, Interest, Desire, and Action. These words can apply to just about anything, but the AIDA model looks at them in terms of the customer journey.

One of the principles this concept focuses on is how to establish and reach your target audience. How do you identify this audience and then market to them? We'll help you grasp this marketing technique and master it.

You are not going to get this concept working to perfection overnight. It takes practice and a little trial by error. If you follow the guidelines for AIDA we lay out, you will raise your chances of success.

What is AIDA in marketing terminology?

AIDA is an advertising theory in which the marketing professional is aware of a set of stages that a customer goes through when deciding whether to make a purchase. The marketer, in turn, develops their strategy around this concept.

Along with lead generation, AIDA is one of the most important concepts in marketing. Once a marketing pro understands and implements its basic principles, they can go after their target audience.

But, what do the individual letters mean for you, the marketing professional? Let's examine that here.

customer journey aida model

AIDA spelled out

What do the letters stand for? Is there anything else you should know about? What is the best way for you to remember this unique and effective marketing strategy?

All of this is part of a complete marketing campaign along with successful advertisement. So, to answer your main question, AIDA is defined as the following:

Your first step is to identify who your audience is, then figure out how to attract them to the services or products your company offers.

You want to create a brand identity for your company with your audience. You want to attract attention to your business so that every time potential customers see a product or use a service, they associate it with you.

The next step in the customer journey to converting customers is to pique their interest. Let them know what you can do to improve their life in the workplace or at home.

One way to do so is through your marketing messages. This is not the time to hold back information. You want to tell them about all the benefits they will have by becoming your client. You can achieve this goal by facilitating the AIDA framework with your target audience.

Now that you have their attention, you want them to feel like they cannot do without your business.

In other words, you need to generate a desire for what you offer within their minds. At this stage of the AIDA process, you want the potential or current client to feel something inside when they think of your product or service. The idea is for them to want it badly.

You must learn how to close the deal and convert their desire into positive action. Make sure they instantly purchase your service or product.

Not only once every now and then but frequently. You want them to become a steady customer. This is where the call-to-action (CTA) comes into play. You can tell they want what your company offers. Now close the deal. Invite them to become your client immediately.

Many marketers also use an "R" after AIDA. This stands for retention. Once somebody becomes your client, it is imperative to retain them for as long as possible. This can be done by cross-selling and upselling whenever possible. If you do not hear from a client in a while, give them a shout-out and see if you can get a sale out of your efforts.

customer journey aida model

History of the AIDA Model

Back in 1898, an American businessman named Elias St. Elmo Lewis came up with the AIDA model. He recognized the potential of the advertising world as long as the correct marketing strategy was in place. It would incorporate such strategies as the marketing funnel and grassroots marketing .

Elias St. Elmo Lewis was an esteemed figure in the world of American advertising. He often spoke and wrote about the various niches within the realm of advertising and went about the process of making them easy for other individuals to remember. Lewis was even inducted into the Advertising Hall of Fame a few years after his passing.

Mr. Lewis knew there must be simple ways to remember different marketing strategies, no matter how complex they may seem. With a keen knowledge of these strategies, marketing personnel could see an increased conversion rate and make their company profits soar from year to year. After all, their ultimate goal is to develop highly successful advertising practices.

With his knowledge of the industry, Mr. Lewis went on to develop a sure-fire way of remembering the precise stages of any client when deciding on a purchase. He facilitated the process of using the acronym AIDA to remember it.

Marketers still use this model everywhere.

How can the AIDA model help marketers?

Marketers can reap many benefits from the basic AIDA model.

For example, this model identifies each cognitive stage that someone enters during the decision process of whether to buy a product or service and explains each stage in simple terms so that even the novice marketer can follow them.

Using the AIDA framework, the host company can increase product engagement or enable the buyer to gain a keen understanding of its services.

Whilst the concept of what is AIDA in marketing is simple, it does not talk down to the participants. Rather, it provides an easy way for them to remember the lessons of the AIDA funnel.

Marketers can also use the AIDA model as a checklist for all the encompassing marketing methods that go into the strategy for a particular client.

When followed correctly, this concept will boost the client total and the resulting revenue stream ten-fold. The host company's profits will soar, and business will be terrific.

The AIDA model can be taught to a group of marketers of all experience and skill levels at the same time. Each individual may remember the lessons differently, but they are certain to retain all the important facts.

This model illustrates the processes involved in a company's marketing strategy. If the attempt at getting a particular client fails, AIDA can be used as a framework to examine the approach and determine what went wrong. Then adjustments can be made to avoid repeating the same mistakes in the future.

AIDA can also be used when creating a general marketing campaign, such as a television or radio commercial. It can even be used when adding social media marketing to your total array of marketing methods.

customer journey aida model

Drawbacks to using the AIDA model

The primary drawback is the idea that after a person becomes your client, the AIDA model is finished. This simply does not have to be true.

As mentioned previously, many marketers include an "R," or retention, at the end of that acronym. This is every bit as important as the first four letters in the model. These are all parts of outbound marketing that should be adhered to for the best results.

Another drawback could be if not every person in the AIDA model training session is on board with the concept. Some may not fully understand it. If their confusion is left unchecked, they will fail in their attempts to use the AIDA model.

What can be done to avoid the unwanted result is to take those people aside and tutor them separately from the rest of the group. You can answer all their questions and ensure they grasp this concept before sending them out onto the field.

If you find these drawbacks to outweigh all the benefits, you can consider one of these variations .

The AIDA model in action

The following is an example of how the AIDA model would work:

Company A wants to increase its customer base. So, it implements an AIDA marketing plan.

First, they create and deploy a customer survey aimed at their target audience. With this survey, they find out which facets of their services these people are interested in.

Then they made the necessary adjustments to their marketing plan.

By incorporating the AIDA funnel into its marketing strategy, Company A sees a significant increase in the number of folks who want its services.

Then it had its marketing team reach out to these new and promising prospects. The end result is that the profits of Company A begin to soar. All because they used the AIDA model.

Use email marketing to lead customers through your sales funnel

Email marketing is an excellent and cost-efficient way to put the AIDA model into action. After identifying who your target audience is, create an email marketing campaign.

Be sure to follow best practices so it does not go into people's spam folders. When the appropriate time arises, reach out to these potential clients by telephone.

Reach out to the team at Mailchimp for help and leave the rest up to them. We have the expertise you need to get this job done correctly.

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What is the AIDA Model? + Real Examples That Convert

Josie Rojewski

Senior Editor

Approved By

Patience Hurlburt-Lawton

Content Manager

customer journey aida model

AIDA (Attention, Interest, Desire, and Action) is a framework used in marketing to guide the creation of effective messaging and campaigns. In this guide, we’ll share best practices, how to apply them, and examples of AIDA in action.

Marketing is full of acronyms and jargon-y industry terms .

It’s almost like a different language sometimes. Do you know who else uses acronyms? Scientists.

When crafting and analyzing your digital marketing strategy, you should think of yourself as a digital marketing scientist (we do!) using data and psychology will help you create successful campaigns.

One psychology tactic that’s useful for marketers: the concept of AIDA (attention, interest, desire, and action).

But it’s not only about piquing interest. You also need to keep them interested, create desire, and inspire them to take action. And that’s precisely what the AIDA model does.

In this article, we’ll take a closer look at the AIDA model, how it works, and how you can use it to improve your content marketing.

Images and videos are great at capturing people’s attention and creating desire. (Image: Adobe Stock)

What is the AIDA model?

The AIDA model is a framework used in marketing to guide the creation of effective messaging and campaigns.

This model is instrumental in content marketing and something you should always consider when writing.

The model is delightful in its simplicity. It comprises four stages — Attention, Interest, Desire, and Action — that you can use as a guide for creating compelling content and campaigns.

It can be traced back to Elias St. Elmo Lewis in 1898. He was an American advertising advocate who anonymously wrote about the three principles of marketing that he found helpful in his own career.

When Edward K. Strong, Jr. wrote The Psychology of Selling and Advertising in 1925, he attributed the model to Lewis and it has been connected with him ever since.

St. Elmo Lewis originally wrote :

“The mission of an advertisement is to attract a reader so that he will look at the advertisement and start to read it; then to interest him, so that he will continue to read it, then to convince him, so that when he has read it he will believe it. If an advertisement contains these three qualities of success it is a successful advertisement.”

At the time, he didn’t call it AIDA. Instead, this acronym was coined in 1921 by C.P. Russell in a publication called Printers Ink . 

HubSpot explains that the AIDA model is considered a hierarchy of effects model, which means consumers must move through each stage of the model to complete the desired action.

Like a standard marketing funnel, each stage has fewer consumers than the one before.

The first step in the AIDA model focuses on grabbing your audience’s attention. You can do this with eye-catching imagery, bold headlines, or intriguing copy.

The goal is to create a “hook” that draws your audience in and makes them want to learn more.

The attention phase equates to the brand awareness stage. This is the first time you’re attracting your potential customer’s interest.

They may find you via a social media ad, a blog post, email marketing, or other sources. This is your time to draw the person in and get them excited about your product or service.

Now that you have your audience’s attention, you need to keep them interested. Your next step is to feed your audience more information.

In the first stage, your objective is to gain people’s interest; in this step, it’s to retain it.

You can think about this interest stage as hooking your prospective customers. You need to reel them in with the details and keep them there.

Develop landing pages that share content about your product or service and highlight its key benefits.

You can use customer testimonials, product demos, or case studies as social proof to demonstrate why your product or service is the best choice.

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Step three of the AIDA model is all about building a desire for your product or service. You can do this by highlighting the emotional benefits.

For example, if a benefit of your product is that it can conveniently be carried with you, rather than saying “small and compact,” you can say “fits in your pocket and goes with you everywhere.”

Another way to nail the desire stage is to write copy for your product that creates a sense of urgency or scarcity or offer promotions and discounts that expire.

The final step in the AIDA model (and the sales funnel) is to get your reader to take action. You want to encourage them to make a purchase or take another desired action, such as signing up for your newsletter, booking a demo, or subscribing to your podcast.

To do this, you need to write a killer CTA (call to action) and simplify the process for taking the desired action – i.e., no complicated forms with 10 different fields to fill in.

Advantages (and disadvantages) of the AIDA model today

The AIDA framework is extremely useful for planning marketing efforts (After all, there’s a reason it’s still being used over a hundred years after its inception).

However, this model tends to work best when complemented with more modern, data-driven approaches that consider the entire customer lifecycle.

Let’s dig into this a little more with some advantages and disadvantages of the AIDA model:

 Advantages:

  • Focus on customer journey: The AIDA model emphasizes the different stages of the customer journey (much like the sales funnel) and makes it easy for marketers to tailor their strategies.
  • It’s simple and clear: This model is straightforward and easy to understand – meaning it’s accessible to marketers at all levels.
  • It’s versatile: AIDA can be applied to virtually any marketing channel from ecommerce sales to advertising presentations.
  • Goal-oriented: Provides clear objectives for each stage, making it easy to measure the effectiveness of your marketing campaigns.

Disadvantages:

  • It’s linear by design:  The AIDA model inherently assumes a linear progression through the funnel, which may not reflect the more complex buying process of today’s customers.
  • Oversimplification: Along with that first bullet point, in a multi-touch digital landscape, the purchase process is often more dynamic than this model suggests.
  • Lack of focus on post-purchase behaviors: AIDA doesn’t account for things like customer satisfaction, loyalty, or advocacy.
  • Personalization is limited: This model also doesn’t account for individual customer preferences and differences, which are increasingly important in modern marketing.

None of these disadvantages are inherently bad, nor do they mean you should scrap the AIDA model altogether. But it’s important to keep these things in mind when optimizing or tweaking your ad campaigns.

AIDA model examples in action

Now that you have a clear understanding of the AIDA model, let’s look at some real-world examples.

Apple is known for its sleek and modern marketing campaigns. They often include very little text and focus heavily on visuals to build a strong emotional desire in the viewer.

For example, this Apple video ad focuses on the camera’s new Action Mode. The ad shows a mother filming her son’s race at school.

Intense music makes the rather average scene of a young child’s race in the playground seem much more dramatic and captivates the audience.

The mother runs alongside her son, getting high-quality video of his race, with her feet pounding the floor in time with the beat of the music, adding even greater dramatic effect.

Very little copy is used, just three short phases — “Shaky camera. Stable video. Relax, it’s iPhone 14.”:

(Images: Screenshots)

The thing is: This is sufficient to highlight the benefits of the phone. 

It is also important to note that Apple has chosen a scene that almost every person can relate to.

Rather than using luxury imagery — such as a family surfing on vacation — they chose an ordinary scene that most parents will find themselves in at some point. This further builds an emotional connection with the audience.

Airbnb is another company that makes good use of the AIDA model in its campaign partnering with Buck Animation.

(Image: Screenshot)

The video ad begins by showing a family of three sharing one hotel room with the narrator explaining that if you share a hotel room with your kid, you also share a bedtime with your kid.

Then, the narrator offers Airbnb as a solution. Listing the benefits of more space for everyone – and the ability to pick your own bedtime.

The ad ends with “Some trips are better in an Airbnb” and shows the now iconic Airbnb logo:

The distinct animation and music across this whole campaign makes it easily recognizable. Making it simple for the viewer to remember is essential for this kind of video, where they can’t simply click a link on the ad.

Best practices AIDA model content writing

Now that you understand what the AIDA model is and how it works, let’s take a look at some best practices for using it in your copywriting:

1. Know your audience

To effectively use the AIDA model, you need to know your audience. You have to understand their needs, wants, and pain points.

What will grab the attention of and create desire in one audience will be boring to another.

Use extensive audience research to create a message in your campaign that speaks directly to the people you are marketing your product to and addresses their top concerns.

2. Write scroll-stopping headlines

Your headline is the first part of your content writing that anyone will see. You need to use catchy copy that will stop your audience mid-scroll and intrigue them enough to click.

Use powerful words, numbers, and emotional triggers to draw your audience in and make them want to learn more.

Remember that misleading headlines will do more harm than good. Don’t create click-bait headlines. While they can grab attention and build curiosity, they will ultimately build distrust if the content does not correspond to the headline.

Research from Princeton University supports this and shows that clickbait headlines decrease the reader’s trust in media.

3. Keep it simple

Your message should be clear and concise. Focus on the benefits of your product or service rather than the features.

You should also avoid jargon or technical language that might confuse or alienate your audience. Keep your audience and their pain points top of mind, always.

4. Use visuals

Images and videos are great at capturing people’s attention and creating desire.

Just think about the iPhone ad above. It was totally visual. But if was effective because it showed how almost anyone can turn an ordinary moment into a feature film-level video.

Of course, you don’t need a million-dollar production team to create a successful ad. You can also use your phone camera to create authentic videos about how your product works and behind-the-scenes content to grab your audience’s attention.

5. Make it easy to take action

Never forget your CTA. Once you have created desire, you need to quickly point your audience toward making a purchase decision, downloading a freebie, or whatever other action you want them to take.

Make your CTA clear and easy to follow. Use actionable language (buy, download, contact, discover, etc.) and make it clear what will happen when they click that CTA button.

For example, if your CTA says ‘Download Now,’ it can be frustrating to the user if you then take them to another page where you ask them to go through additional steps to get that download.

6. Test (and test again)

The AIDA model is not a one-size-fits-all solution. Every audience and every product is different. You should try different variations of copy and design to focus on your product’s benefits and the pain points your audience may have.

Test different variations of the copy and creatives to see what gets the desired response from your audience. Then take that campaign and refine and improve it over time.

Writing copy and designing creative is a constant process that can always be further optimized.

Keep testing and looking for ways to improve, and never settle for thinking you have found the best variation possible. Tools like our own ConversionIQ can provide insights into your A/B testing.

3 ways to apply the AIDA model in the real world

Now that you understand the AIDA marketing model and its best practices, it’s time to put it into action. Here are some practical tips for applying the AIDA model in your own work:

1. Use AIDA to guide your marketing communications

Whether you’re writing a blog post, a social media ad, or an email campaign, keep the AIDA model at the front of your mind as you develop your marketing plan and create your content.

Start with attention-grabbing headlines. This applies to all types of content. Your headline is the first thing that people will read, so make sure it has a punch.

When writing your main copy, use storytelling to create and hold your audience’s interest. It’s also worth mentioning that for longer forms of content, your audience probably won’t read the whole thing.

To keep their interest as they skim through it, make sure that your content is well-sectioned, with clear subheadings, and that you bold the most important information in your copy so that your audience can find it quickly.

2. Write for your audience

It should be obvious to any marketer that when you write copy, you need to focus on your audience. But it’s good practice to go back to your audience research and refresh your mind with who your audience is.

When you work for the same brand for a long time, it’s easy to start thinking you know your audience inside-out. But audiences change over time. And often are segmented into multiple groups.

Clearly define which audience you are writing for before you start writing. Refresh yourself on their pain points and what features they use most in your product. This can vary a lot from segment to segment.

For example, let’s say you are a car salesman selling SUVs. One section of your audience may be families who enjoy the spacious seating that can comfortably fit three children in the back and a large trunk to carry all the luggage on a family trip.

But you could also be selling to an audience of younger, childless people. They might enjoy the high ground clearance that lets them get to exiting off-the-beaten path locations and the great sound system that can turn a long drive into a party.

As you can see, these two audiences get very different benefits from the same product. Focus on which audience you are writing for and remember that you don’t need to list off all of your products’ benefits, just the ones that the audience cares about.

3. Include personalization

Personalization is an effective way to grab attention and build interest and should be incorporated into your AIDA model. Use data to tailor your marketing message to your audience’s interests and needs.

Remember, your goal is to stand out in a crowded market, so speaking directly to your customer will help you do this.

You can use data about your customer, such as their location, browsing history, or purchase history, to craft a message that speaks directly to them.

For example, if you’re a retailer, you could email customers in a specific location promoting a sale at their local store. Or, you could use retargeting ads to show customers products they’ve previously viewed on your website.

The takeaway

The AIDA model is a powerful framework for creating effective messaging and campaigns that engage and motivate your audience.

Use the four stages of the AIDA model to help you follow best practices for content marketing writing.

When you keep this model in mind, you can create messaging that speaks directly to your audience and drives real results for your business.

So next time you’re generating advertising messages, remember to keep the AIDA model in mind and watch your engagement soar.

This post has been updated and was originally published in May 2023.

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AIDA Model – Explanation, Examples, & Variants

AIDA model

Ever seen an ad so good that it made you look for the product on the internet?

While comparing phones, what made you choose Google Pixel over Apple (or vice-a-versa)?

Excited to avail fancy offers on a new app/service?

Little do we realize, but from the moment you get to know of a brand till the time you actually buy it, companies strategically analyse your buying behaviour and try to influence you at every stage .

This is done with the help of the AIDA model. It helps break down customer journey/ behaviour into distinct parts. A brand is then able to plan marketing and advertising strategies of influencing each part so that a consumer is compelled to be engaged with the brand and ultimately buy its product.

What is AIDA?

AIDA model is a blueprint that marketing, advertising and sales functions use to target all touchpoints during a customer’s purchase journey, that is, from getting to know about the product to finally buying it.

The consumer journey is analysed by breaking it into four fundamental stages.

AIDA model

This is also referred to as a ‘ Purchase funnel ’. The number of people targeted at the Awareness stage trickles down and ultimately very few people are left who actually turn into buyers.

Also, an inter-stage movement is possible. For example, people can directly jump from Awareness to Action.

Let us now see all the stages in detail and how some brands have leveraged these to their advantage.

STAGE 1 – Awareness

The first impression can be the last impression. In the first stage, a consumer comes across the Brand. This can be through an advertisement or word-of-mouth or a kiosk displaying products and more popularly these days, through sponsored content.

Many times brands just assume that the existence of a brand will automatically be known to people, which may not always be true. Traditional ways of advertising may not create a differentiating factor for your offering, so it only makes sense to make a creative disruption to make your presence felt. Also, characteristics graphics, colour and size are highly essential in determining what will catch the audience’s sight.

Thus a brand can gain the attention of consumers through:

  • Captivating ads
  • Personalized messaging
  • Intelligent targeting Example: A food delivery app targeting the youth should invest in being highly active online on social media than on print ads.

An example top of the mind- Mini Cooper!

Mini Cooper Giant Cardboard ad campaign

Mini Cooper, to attract more eyes and attention, used a quirky guerilla marketing strategy of placing giant cardboard cartons with torn gift wrapping on the streets of Amsterdam.

STAGE 2 – Interest

Undoubtedly, the most crucial of the stages. If the consumer feels the product has no meaning for him or if he does not find it captivating enough, he will never reach the purchase stage. So it is important to deliver your product message in a customized and crisp way that suits the profile of the intended audience .

The highlight of the product communication should point to the consumer’s needs. This leads to the consumer going an extra step in looking up the product to see how it benefits him.

For example, let’s consider this campaign by Adidas.

ADIDAS ad campaign

Notice the caption ‘Every team needs the spark’.

Lionel Messi’s picture initially attracts the consumer, the intended audience being sports (especially football) enthusiasts. The contrasting colours of the shoe and matching caption convey that it’s a shoe advertisement. The shoe appears to be emitting sparks (representing fast performance), and the caption contains the same imagery. So the consumer gets curious and looks up what exactly does the campaign refer to and how can ‘that spark’ be added to the team. At this point, considerable interest has been generated and the consumer has most likely read up the features of the shoe.

Another good example of generating interest by a brand but in an online world is this landing page by Buffer which not only showcases the service features but also the quality validation that 80,000 businesses already use the service.

buffer landing page

STAGE 3 – Desire

It is not enough to generate interest. A keen liking for how a brand presents itself may be highly appreciated, but may not necessarily convert in sales.

Interest and Desire can be achieved simultaneously. So immediately after interest is generated, it is important to convey to the audience why they need it. If a customer might not actually NEED that product, the brand can try to create the WANT for it.

Usually, the desire stage is achieved during the time a consumer is comparing the product with other competitors’ offerings. In that case, the brand needs to prominently highlight its outstanding features which the consumer won’t get in other products.

For example, Wendy’s “Where’s the beef” campaign, highlights the fact that their hamburgers contain more beef than those of the competitors.

Another example is how L’Oreal does it.

It caters to consumers’ concerns regarding a product and offers advice for the same. It curates a lot of content on skincare and beauty tips. Once a person reads up a haircare routine, for example, she will be more comfortable following that routine if she has L’Oreal products since she would know exactly how much to use and how to use. L’oreal also utilizes that as an opportunity to create a L’Oreal ecosystem by promoting its other brands within the same space, leading to cross-selling opportunities.

loreal content marketing

STAGE 4 – Action

Finally, when the consumer has had a positive disposition towards the brand, he/she will be willing to try it or buy it. At this stage, schemes like early-bird discounts, free trials, one-on-one offers, referral systems, etc. can give that one final push to the consumer to go ahead and buy it.

For example, Amazon encourages purchases through its ‘EMI options’. That enables consumers to buy durables and gadgets even when they’re running on a tight budget.

amazon-emi

AIDA Model Example

Having understood the stages, let us understand it better through an AIDA model for Netflix in India. It is a big task for Netflix to appeal to and convert Indian users who are accustomed to free content. Here’s what Netflix do to attract them –

STAGE 1: Creating Awareness

Netflix uses some common advertising mediums to inform the users about the offering. The mediums are –

  • Print advertisements
  • Youtube Advertisements
  • Display Advertisements (Adwords)
  • Partnerships with service providers like Airtel

It advertises some really famous shows like Narcos and some Indian Netflix Originals like Sacred Games which are exclusive on Netflix.

sacred games netflix

STAGE 2: Generating Interest

Once the users are aware and visit Netflix’s landing pages, they are offered a one-month free trial to explore experience all the shows and features on Netflix.

Watch anywhere you go Netflix

STAGE 3: Securing Desire

As the viewers experience some features, they get used to the seamless viewing experience. At this point,  the following additional features create the desire to purchase the subscription plans –

  • Netflix Exclusive movies, shows, and documentaries.
  • High-resolution videos
  • Support for every device (watch anywhere you go)
  • Multiple TV series and movies from Hollywood, Bollywood, and other regional industries.
  • Multiple profiles under one account
  • Download and watch offline option
  • No ads while streaming videos
  • Personalized recommendations of TV shows and movies, based on viewing patterns
  • Multi-screen viewing
  • Continue watching a video from where you left
  • Support for low-speed internet devices, etc.

download now Netflix

STAGE 4: Enabling Action

Once the user is hooked to the offering , Netflix converts him into a real customer who pays. This is done by offering a variety of subscription plans and an option to stop the subscription at any time.

how does netflix make money

Developments in the AIDA Model

The AIDA model has been modified into many variants, which include the role of new digital media and post-purchase behaviour. However, the basic sequence remains Cognition- Affect- Behaviour.

Some of these variants are:

  • Basic AIDA Model : Awareness→ Interest→ Desire→ Action
  • Lavidge et al’s Hierarchy of Effects : Awareness→ Knowledge→ Liking→ Preference→ Conviction→ Purchase
  • Modified AIDA Model : Awareness→ Interest→ Conviction →Desire→ Action (purchase or consumption)
  • AIDAS  Model : Attention → Interest → Desire → Action → Satisfaction

aida model

Go On, Tell Us What You Think!

Come on! Tell us what you think of our article on  AIDA model  in the comments section.

Ananya Upadhyay

An MBA graduate and an idiosyncratic bibliophile with an experience in sales, marketing, and economics.

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AIDA Model: How To Create Compelling Content That Converts

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The AIDA Model: A Powerful Framework for Creating Compelling Content

Below, we break down the AIDA model, including tips and examples to show you how to create pieces that convert visitors to qualified leads, users, and paying customers. 

What Is the AIDA model?

The AIDA model is a popular framework for creating compelling marketing copy that attracts, convinces, and turns people into product users and paying customers. 

AIDA stands for:

  • Attention: Make your audience pause scrolling and engage with your content. 
  • Interest: Show empathy and a deep understanding of your audience’s pain points.
  • Desire: Show your audience how your product solves their main problem(s).
  • Action: Encourage your audience to take a specific action.

B2B SaaS brands use this four-step process to guide ideal users through different stages of the marketing funnel, from the first time they hear about a product to the moment they buy it. The ultimate goal is to convince buyers to take a desired action. 

What Is the Benefit of Using the AIDA Model?

The AIDA model provides a structured way to create marketing messages that really resonate with your ideal users and guide them through the various stages of the funnel.

Breaking down the entire customer journey into easily understandable stages shows you what to focus on and how to engage with your customers using their own language, making your message relatable and inspiring at every stage. 

Also, the AIDA model helps you maintain consistency across all your distribution channels , including your website, blog, social media pages, and community, which, in turn, ensures a unified brand image and message. 

How To Use the AIDA Model To Create Content That Converts

1. grab attention .

The goal of content is to educate readers and prompt a specific action, such as signing up for a free trial or paying to access more product features. 

But you have to capture their attention first, and let’s be honest: You only have a few seconds to get users to pause scrolling and engage with your content. 

So, what’s the best way to grab attention and draw ideal users into your content?

Lead with a solid hook.

A hook is a compelling opening sentence that makes your audience curious and interested in what’s coming next. Without a good hook, people will quickly lose interest and leave without reading through the remaining content or taking action. 

There are different ways to pull your audience in using hooks. 

You could share a short, relatable story that introduces the topic and resonates with your audience, use thought-provoking questions, share startling facts, or use descriptive language to create a vivid mental image.

Alternatively, you can open with a powerful quote that relates to the topic and captures the essence of the content, just like this Canva case study :

AIDA Model - Benefit driven headline and quote hook

I love how Ross used a quote directly related to the backlink empire topic to grab the reader’s attention. It isn’t just some random empire post, but one that tells the reader they’re about to find out how Canva built its empire over time (and how they can, too).

You can also use a solid statistic to get readers to pause scrolling, particularly if you serve a B2B audience. Here’s an example:

AIDA Model - Compelling statistic hook

The stat I used for this piece was directly relevant to the topic — I wanted to show our readers how we research content that has generated more than $2 million in sales (and how they can, too). Because it’s connected to a goal our audience is trying to achieve, using a stat shows credibility and gives them a strong reason to keep reading. 

You’ll also notice that in both examples, we attract attention using benefit-driven headlines. These headlines promise the reader that they’ll have the answers they need to achieve a specific goal. 

To do this, focus on the value your audience will gain. Will it save them time, money, or effort? Will it help them achieve a goal or solve a problem? Then, choose words that clearly and succinctly communicate that benefit. 

Other ways you can grab attention include: 

  • Use a common pain point your audience faces and promise a solution
  • Offer value upfront — tell readers what they’ll learn if they keep reading 
  • Inject humor or wit into your opening to create a positive and engaging tone
  • Make a bold, relevant statement that prompts your audience to delve deeper

Once you’ve captured attention, the next step is to quickly transition into the main topic to stir up interest and keep your reader engaged. 

2. Stir Interest 

The interest stage is the bridge between your initial hook and the core of your piece. That’s because just grabbing attention isn’t enough. 

You have to keep readers invested in your content, and the best way to do that is to follow your hook with a deep understanding of their pain points or goals. 

For example, this case study analyzed how Buffer acquired 10M+ backlinks from high-authority websites:

AIDA Model - follow up context to stir interest

The hook pulls the reader in using a stat and a statement to make them curious to learn more about the details. Then, I stir interest by providing more context without giving away too much. After all, the “interest” statement should be a hook within a hook. 

Dropping names of the high-authority sites Buffer earned backlinks from connects the reader back to the topic and makes them more curious about what the brand did to achieve success in this context. 

Here’s another example from the Confluent case study : 

AIDA Model - Stir interest example

Here, I used a pain point hook to empathize and grab the reader’s attention, then stirred up interest to keep reading by showing them what they should focus on instead.

Sharing a sneak peek of the solution gets the reader interested in learning how they can also drive success with their own technical content marketing strategy. 

Other ways to stir up interest and inspire readers to keep reading include:

  • Expand on the hook to deepen the reader’s understanding of the topic
  • Pose questions that make readers think about the subject from a new angle
  • Offer surprising or compelling statistics, facts, or insights related to the topic
  • Clearly state the benefits readers will gain from engaging with your content

Remember, the goal at this stage is to keep the reader engaged and curious enough to continue consuming your content. So, providing more context, raising questions, and offering a taste of the value they’ll receive increases your chances of doing so.

3. Ignite Desire 

Desire shifts the audience from passive interest to active intent. 

Put simply, it motivates the reader to want what you’re offering. When you tap into your audience’s emotions and aspirations, you create a deeper connection that resonates on a personal level.

So, how do you spark desire in your audience?

Increase your content’s perceived value in your reader’s eyes. 

That means showing your audience the benefits and outcomes your content provides. Plus, benefits evoke good emotions such as excitement, curiosity, or relief; your audience needs to feel the right way to keep reading and take action. 

Let’s move away from the introduction to see how you can inspire desire in your readers using the body of your content. 

One way to do this is to use success stories, case studies, or personal anecdotes as examples to show how others have achieved desirable results using similar tips. Here’s an example from the piece “ Five SaaS Brands Doing Social Media Right in 2023 :”

AIDA Model - Ignite desire using examples

I show the reader Hootsuite’s social media strategy and provide replicable formulas/tips they can use to achieve similar results (I also do the same for other brands on the list as well). In other words, I fulfill the promise made in the introduction:

AIDA Model - Ignite interest example

Maintaining desire throughout the piece is super important if you want the reader to keep reading and take the desired action. Here are more tips on how to do this:

  • Use vivid language to help readers visualize themselves experiencing the positive outcomes your content promises
  • Highlight testimonials, reviews, endorsements, or user-generated content that showcase real people who have benefited from your offering
  • Offer tips and info that position your content as a valuable resource; the more your content demonstrates expertise, the stronger the desire becomes
  • Use examples, images, graphics, videos, and charts to show (not tell) your users

Doing this positions your product as the solution to your audience’s problems, making it more attractive to your reader. 

Remember, this stage is about generating an emotional pull that makes your audience feel that they can’t afford to miss out on what you’re offering.

4. Drive Action 

Action is the final step in your audience’s journey. 

Content usually has specific goals, whether it’s sales, subscriptions, or signups, so encouraging action ensures that you achieve these goals and get ROI from your content marketing efforts . 

So, how do you get users to take the desired action?

Provide a direct and concise call to action (CTA) that tells your audience exactly what you want them to do next and make it clear and visible.

Take this CTA from our Loom case study, for example:

AIDA Model - CTA with social proof example

I use clear, persuasive language to help users know what to do without getting confused. I also added the CTA at various points within the piece to ensure readers see it even if they don’t read the entire piece.

And to give the reader even more reason to act, I included testimonials from different influencers in the industry who also happen to be newsletter subscribers. 

Adding these helps to build credibility and give readers a reason to become subscribers (after all, someone they trust is already a subscriber, so why not?).

You should also reinforce the benefits your audience will gain in your conclusion — remind them of the value they’ll receive or the problem your content solves for them.

AIDA Model - conclusion emphasizing key takeaways

In this case, the value was taking away actionable steps to improve their own product-led go-to-market strategy. 

Adding a sense of urgency to your CTA also helps, as it tells the reader that the action needs to be taken sooner rather than later. 

AIDA Model - conclusion emphasizing key takeaways

Other things you can do to encourage your readers to take the desired action are:

  • Make the process of taking action as easy as possible; if it’s a signup or purchase, let the CTA link directly to these pages
  • Display testimonials, reviews, or success stories that demonstrate how others have benefited from taking the same action
  • Use visuals, arrows, or buttons that guide the reader’s eye toward the CTA, making it stand out and catch their attention

Remember: The action you’re encouraging should be aligned with your content’s purpose. Also, make it as seamless and compelling as possible for your audience to take the next step.

Use the AIDA Model To Convert More Users From Your Content

The AIDA content framework creates a logical and persuasive path for your customer journey that increases the likelihood of conversions.

  • Start with a compelling headline, striking visuals, or a thought-provoking question that piques curiosity and encourages users to continue reading
  • Identify the challenges your audience faces and show that you understand their struggles; this resonates and makes them more likely to engage
  • Deliver engaging content right away, such as an intriguing story, a surprising fact, or a relatable anecdote; this encourages users to invest more time
  • Showcase the benefits of your offering or content; use persuasive language to explain how it solves their problems or fulfills their desires
  • Share stories, testimonials, or case studies that evoke emotions and connect with users on a personal level
  • Place a prominent, action-oriented CTA that tells users exactly what you want them to do next in multiple areas within your content
  • Add urgency to your CTA to encourage immediate action
  • If possible, provide extra incentives for taking action, such as discounts, freebies, or exclusive access to additional content

Do these and see your content generate more ROI for your business. 

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Other reads on this topic, the increasing role of ai in sales and marketing, audio driven ai: what the future holds for audio ai, saas landing pages: must-have pages for every saas company, learn how the best b2b saas companies do marketing..

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What is AIDA model: steps, approaches and examples

Oct 13th, 2021

customer journey aida model

What is AIDA model?

Four steps of the aida model, examples of the aida model in practice.

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When interacting with the target audience and visualizing the customer’s journey , the marketers use the sales funnel. This tool combines the analysis of consumer motivation, mindset, behavioral patterns, and the required messaging and techniques to capture and retain customers’ attention and motivate them to make purchases. 

The sales and marketing funnel is a complex process represented as a model with the widest point narrowing to the bottom. The visitors pass through research, education, information, and decision-making phases before making the final choice. Each stage of the funnel is aligned with unique advertising strategies, marketing channels, and messages.

AIDA model is a classical marketing framework that is used for designing sales and marketing communication strategies . According to the model, the customers go through four stages before buying the product or service. These steps are reflected in the name of the model:  Attention, Interest, Desire, and Action. In some modern adaptations, Attention is replaced by Awareness. 

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With the help of the model, the brands can create the appropriate tactics for conveying the marketing messages to the target audiences. The AIDA model shows high efficiency using psychological techniques related to cognitive, affective, and behavioral components. The structure of the model is similar to the sales funnel , where the customers perform the desired actions in a certain phase. In addition, fewer potential customers remain at each stage in comparison to the previous one.

The first version of the AIDA model appeared in 1898 when Elias St. Elmo Lewis, American advertising and sales pioneer, described the formula of successful advertising. The advertising advocate mentioned the three principles that he identified for himself while working in The Inland Printer, one of the most popular journals of the nineteenth century. 

Lewis stated: “The mission of an advertisement is to attract a reader, so that he will look at the advertisement and start to read it; then to interest him, so that he will continue to read it; then to convince him, so that when he has read it he will believe it. If an advertisement contains these three qualities of success, it is a successful advertisement.”

The three principles formed the basis of the AIDA, one of the best-known marketing models today. In the next section, we will explain the four steps of the model in greater detail.

When the customers pass through the model stages, you want them to experience a range of emotions related to your product or service that encourage them to take action and complete a purchase. So let us analyze how you can implement the AIDA model to improve your marketing strategy and guide the customers towards the buying decision.

Step 1. Secure attention

At the first stage, the consumer learns about the brand, product, or service through advertising. The primary purpose of the step is to build brand awareness about the offer and grab the customers’ attention. Unfortunately, this stage of the marketing funnel is often undervalued and underfunded. However, this part is crucial for success. Before you can get people interested in your product, you need to raise awareness and provide valuable content through effective messaging.

Approaches and tools. Content marketing is the best way to attract customers’ attention. Focus on generating informational content that addresses their problems and interests and delivers the solution. The next step is to promote the content to your target audience through social media platforms, podcasts, search engine optimization, pay-per-click advertising, digital PR, and other marketing channels and methods.

You can use exciting, provoking, or shocking elements to draw attention to your content. For example, a compelling headline, personalized ad, or intriguing visual will make your customers continue to learn more about your product and brand.

An excellent way to structure the content and target different people is a content hub . A content hub is a website, blog, or page where you can publish the materials dedicated to the specific topic to increase traffic and drive leads. The main benefit of the content hub is the opportunity for the customers to find relevant content in a convenient format. Creating engaging content that attracts users’ attention and engages them will encourage the customers to learn more about your business, product, or service. 

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Example of attention stage implementation. Airbnb created the content hub called Airbnb’s Neighborhoods Guide , which allows the visitors to find suitable locations depending on their interests and the local lifestyle of the residents in the preferred parts of the city. Each city on the website’s list is subdivided into specific neighborhoods. With this intuitive interface, the customers can easily find more information and recommendations about the exact places they plan to visit.

Step 2. Evoke interest

Once the customers are already aware of your brand, product, or service, it is time to arouse their interest. At this stage, you need to demonstrate your product’s benefits and unique characteristics and earn the customers’ trust. The central purpose of the step is to engage the visitors with your content and deliver the marketing message in the appropriate way that will suit the needs of the target audience. The key to success is to have a clear understanding of the customer requirements, get them actively involved, answer the questions that arise at this stage, and show how the product will improve their lives. 

Approaches and tools. Now you need to provide the reasons to purchase your product, so the content should align with the visitors’ values. To stimulate your prospects’ interest, use storytelling, include facts, and address pain points. Provide the content which educates and helps customers solve their problems, such as e-books and webinars, or one-pagers in case of in-person conversations. Entertaining content that demonstrates your expertise, such as blog posts and articles on social media, can also help you maintain their attention. The use of humor, provocative headlines, and images will be effective for holding customers’ interest. Newsletters and email campaigns are the other useful methods to keep the target audience engaged.

Example of interest stage implementation. Hubspot is a beautiful example of a company that created an innovative method to hold consumers’ interest through inbound product marketing . Hubspot makes a lot of valuable content, so the consumers perceive the company’s website as a helpful resource regardless of their intention to purchase something. The brand offers informative and detailed guides, e-books, video tutorials, marketing kits, blog posts, and webinars. The high-quality content is free, engaging, and relevant. This is a secret of Hubspot’s high rankings in Google and its ability to become a multibillion-dollar company in 15 years since its inception.

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Step 3. Stimulate desire

The next stage of the AIDA model is to turn the customers’ interest into desire. In most cases, the consumers reach this stage when they compare the products or services from different brands. So, the goal of this step is to create an emotional connection to your offer. You also need to explain the unique characteristics and benefits to your target audience, adding to the information about your product that the customers already know. Other ways to stimulate desire are to provide sales or discounts, demonstrate your product as a solution to certain problems and create scarcity with countdown timers.

Approaches and tools. To increase the chances of buying your product or service, you need to motivate consumers to interact with your brand as often as possible through effective lead nurturing practices . A nice way to maintain contact with your customers is to get them to subscribe to your email and send them relevant content regularly. You can develop desire by leveraging user-generated content, “before and after” case studies, reviews, and testimonials. The best channels for distributing these types of content are social media platforms and blogs. 

Example of desire stage implementation. Samsung teamed with K-pop girl group Blackpink to promote the #danceAwesomeJo hashtag challenge before the debut of the Galaxy A smartphone. Then the company encouraged people to submit unique social content about the future product. The marketing campaign with user-generated videos was extremely successful and gained more than 20.5 billion views.

Step 4. Initiate action

When the customers already have enough information about your brand, product, or service, you need to motivate them to take action. Summarize the problem you are going to address and how your product would solve that issue. You can apply your call to action at this stage, encouraging the customers to visit your website, joining a mailing list, or making an order. The processes related to the Action stage, such as checkout, should be simple and convenient. In the other case, you can lose the customer. 

Approaches and tools. Your CTA messaging should be well-written and visually appealing to demonstrate what action the customers need to perform and what they will receive as a result. You can add the CTA button in the emails or place it on the website. Call to action can be in the form of scheduling a demo, requesting a discount, or registering for a free trial. A perfect call to action should explain what value customers get, use persuasive language, clarify any possible doubts and evoke a sense of urgency. 

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Providing a variety of simple payment options is as important as the convenience of the overall checkout interface. For example, if your audience widely uses Paypal or Apple products, providing a way to pay through these services might considerably improve the conversion.

Example of action stage implementation. Amazon created Pay EMI to encourage customers to buy products. As a result, the company’s clients can receive credit costs which they can utilize to complete high-value purchases on the online marketplace even when they have a limited budget. 

Let us consider a few more examples of the well-known brands that put the AIDA model into practice.

  • Attention. The company uses Youtube ads, display ads, and collaborations with Internet Service providers to make the users aware of their offers.
  • Interest. Once the user visits the company’s website, Netflix provides a free monthly trial to allow visitors to test the product’s characteristics and explore the range of TV shows available on the platform. 
  • Desire. With the number of various features, such as the support of low-speed devices, high-quality content without ads, the ability to download videos, and personalized recommendations, Netflix creates the desire to subscribe to the company’s services.
  • Action. Netflix turns the visitors into paying customers by offering a wide choice of subscription plans and the ability to cancel anytime. 
  • Attention. The SaaS marketing company is an official Facebook Marketing Partner. Buffer also attracts users through partnerships with Twitter , WordPress , Zapier , Pocket , and Feedly .
  • Interest. In 2017 the company launched the podcast “The Science of Social Media”, where it describes best practices and ideas from social media marketing professionals.
  • Desire. Buffer creates a desire by providing the ability to solve customer problems. The service simplifies the publishing process and allows to conduct deeper social media analysis in one place.
  • Action. The page with the CTA button contains the statement that more than 75,000+ businesses are using Buffer to drive engagement on social. It builds trust and persuades the user to purchase the product.

So, as you can see, the AIDA model is an effective strategy for planning business and marketing decisions. Content strategists find it useful for designing the marketing funnel and for understanding the customer decision-making process. Following the simple formula with four components — attention, interest, desire, and action — gives you a clear and concise way to transform potential into paying customers. Now that you’re aware of the whole process, it’s time to take action!

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  • The AIDA Model in Marketing: Uses & Examples

The AIDA Model in Marketing: Uses & Examples

  • Digital Marketing

This article was updated on: 01.08.2023

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Katie Barnard

Katie Barnard has specialist knowledge in SEO .

Jonathan Theuring

I'm a Senior SEO Strategist at Impression, where I devise and execute effective strategies that deliver growth for my portfolio of clients.

Jonathan Theuring has specialist knowledge in Content Strategy and SEO Consultancy .

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customer journey aida model

AIDA to Effectively Lead Prospects to Take Action

customer journey aida model

The AIDA Model: A Framework for Customer Engagement and Conversion

The foundational concept in the study of consumer behavior and advertising strategy to effectively lead potential customers through these stages of AIDA towards a conversion event.

The AIDA model, an acronym for Attention, Interest, Desire, and Action, is a foundational marketing and communication framework that outlines the psychological stages a consumer undergoes before making a purchase decision.

  • Attention : Capturing the customer's attention.
  • Interest : Keeping their interest with benefits.
  • Desire : Convincing customers that they want and desire the product and that it will satisfy their needs.
  • Action : Leading customers towards taking action and purchasing.

Developed in the late 19th century by E. St. Elmo Lewis , its application has expanded beyond advertising to encompass all aspects of marketing and customer engagement in the digital era. The model's simplicity and effectiveness in structuring marketing communications make it a critical tool for marketers aiming to influence consumer behavior.

The AIDA model primarily serves as a communication and persuasion framework used in marketing and advertising to guide the structuring of messages to move consumers along a sequential path from awareness to purchase.

More than just a messaging framework, it serves as a model that outlines the psychological stages that an individual goes through during the process of becoming motivated to take a specific action—in our context typically the purchase of a product or service.

Detailed Breakdown of Each Stage Towards the Conversion Event

AIDA is used in marketing and advertising to structure campaigns and messaging effectively.

Each of the stages—Attention, Interest, Desire, and Action—represents a different phase of the customer journey and suggests the type of messaging or interaction that is most effective at that particular phase.

1. Attention Stage

Capturing the initial cognitive alertness of the potential customer.

The focus here is on visibility and awareness, using messages that are designed to stand out and grab the consumer's attention amidst a sea of other stimuli.

  • Goal : Capture the customer's attention amidst a myriad of distractions.
  • Techniques : Utilize high-impact visuals, compelling headlines, and targeted media placements to ensure visibility.
  • Tools and Technologies : Leverage SEO strategies, engaging social media posts, and PPC advertising to maximize reach.
  • Key Metrics : Track impressions, click-through rates, and social media engagement to measure success.

2. Interest Stage

Engaging deeper cognitive processing, where the consumer becomes curious to learn more.

This involves providing information that resonates with their needs or interests, helping them see the relevance of the product or service.

  • Goal : Keep the consumer interested by providing valuable information and relevant content.
  • Strategies : Use educational content, storytelling, and problem-solving solutions that align with the consumer’s needs and values.
  • Engagement Tools : Develop interactive content such as webinars, detailed blog posts, and eBooks.
  • Key Metrics : Engagement rates, time spent on page, and interaction rates on social media and other platforms.

3. Desire Stage

Desire is about emotional engagement, where interest is transformed into a personal inclination or wish for the product or service.

The messaging here taps into emotions and desires, painting a picture of how the product can satisfy specific needs or aspirations.

  • Goal : Convert consumer interest into a desire for your product or service by emphasizing its benefits and unique selling propositions.
  • Influence Techniques : Highlight testimonials, endorsements, and case studies that showcase the value and effectiveness of the offering.
  • Emotional Engagement : Use emotionally charged narratives or images that resonate with the target audience’s aspirations or pain points.
  • Key Metrics : Conversion rates from interest to trials, subscriptions, or sales inquiries.

4. Action Stage

The final push towards behavioral outcomes, where the customer is encouraged to make a move, such as making a purchase is taking action.

Here, the communication includes clear calls-to-action, easy navigation towards purchasing, and incentives that make taking the action appealing.

  • Goal : Motivate the consumer to take the final step and execute the purchase or desired action.
  • Conversion Optimization : Simplify the purchasing process, provide clear calls-to-action, and ensure all sales channels are optimized for user experience.
  • Facilitation Tools : Implement chatbots, streamlined checkout processes, and follow-up campaigns to reduce friction.
  • Key Metrics : Sales conversion rates, ROI on marketing campaigns, and customer acquisition costs.

Strategic Integration of AIDA

The AIDA model doesn't operate in isolation but is part of a broader strategic context that includes customer journey mapping and integrated marketing communications:

  • Customer Journey Mapping : Identify key touchpoints where AIDA stages can be implemented to guide potential customers effectively from awareness to purchase.
  • Cross-Channel Marketing : Ensure consistent messaging across all platforms, adapting the AIDA strategy to fit different media and engagement contexts.
  • Sales Funnel Optimization : Use the AIDA model to refine the sales funnel, targeting bottlenecks and improving conversion at each stage.

The AIDA model can be contextualized within a broader strategic framework focusing on consumer behavior, sales funnels, and comprehensive marketing communications strategies. It adds value to organizations by providing a clear, structured approach to guide potential customers from initial awareness through to the purchasing action. Here’s how it fits into the larger context and its applications for enhancing organizational value:

AIDA in the Larger Contextual Growth Framework

The AIDA model helps creating consistent and effective messages across all channels.

It helps mapping the customer's journey, identifying key touchpoints where interventions are needed to move the customer from one stage to the next effectively.

In marketing and advertisement AIDA assists in designing targeted campaigns, ensuring that each piece of content serves a strategic purpose in the funnel.

AIDA also provides a framework to optimize the sales funnel by identifying bottlenecks at each stage of the consumer decision-making process and applying targeted strategies to improve flow through the funnel.

ROI-Enhancing Aspects

The most ROI-effective aspects of the AIDA model relate to its ability to maximize conversion rates through targeted messaging and engagement strategies.

By focusing on these strategies, you can use the AIDA model not only as a tool for crafting effective messages but also as a strategic lens to view the entire customer acquisition and retention cycle, optimizing each step for maximum ROI.

This approach aligns with customer-centric growth by emphasizing tailored interactions that resonate deeply with target audience needs and desires, fostering both immediate conversions and long-term loyalty.

Here’s how you can implement these aspects today for better customer-centric long-term growth:

  • Optimize for Attention : Use data analytics to identify the most effective channels and content types for capturing your target audience's attention.
  • Strengthen Interest : Develop engaging content that educates your audience about your products/services and how they solve specific problems. This builds interest and positions your brand as a thought leader.
  • Create Desire : Implement emotional appeal in your messaging by highlighting user testimonials and success stories. Use social proof and community-building strategies on to enhance the desirability of your offerings.
  • Facilitate Action : Simplify the purchase process and create strong calls-to-action. Use technology to guide users through the buying process seamlessly. Offering limited-time promotions or exclusive deals can also convert interest into action efficiently.

Application of AIDA in the Micro

Let’s shift our view from the macro view, the larger customer journey, to a more micro perspective using AIDA for just one single asset within that larger buyer journey,.

In such scenarios as copywriting for a single asset, like a web page, AIDA serves as a granular tool to structure content effectively on each individual page to guide your prospects through these psychological stages quickly and efficiently within the limited engagement window of a web page.

Here’s how AIDA can be applied specifically to a single asset like a web page:

  • Attention : The top of the web page should immediately grab the visitor's attention. This can be achieved through striking headlines, compelling visuals, or an intriguing lead-in that differentiates your message from others. The goal is to make visitors want to stay on the page rather than bounce.
  • Interest : As visitors move past the initial hook, the subsequent content on the page should foster their interest. This is where detailed benefits, interesting facts, or engaging features of the product or service are highlighted. The copy should be targeted and relevant to the audience's needs and interests to keep them engaged.
  • Desire : Further down the page, the aim is to increase the visitor's emotional investment in the offering. This can be done by appealing to their desires and emotions through testimonials, case studies, or evocative descriptions that help them visualize the benefits of the product or service in their own lives.
  • Action : Finally, the page should conclude with a clear, compelling call-to-action (CTA) that encourages the visitor to take a specific step, such as making a purchase, signing up for a newsletter, or another conversion goal relevant to the page. This section should be action-oriented, easy to find, and simple to use, with minimal barriers to completion.

In copywriting for a single page, each element of the AIDA model is condensed into a streamlined flow that fits within the spatial and attention limits of a single interaction.

The effectiveness of this approach lies in its ability to quickly convert a visitor's initial interest into a committed action, making it a powerful strategy for digital marketing assets.

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AIDA Model: How To Connect & Engage With Your Customers?

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Picture yourself in a bustling marketplace, where products are clamoring for attention. How can you make your brand the talk of the town? Meet the AIDA model – your friendly marketing maestro!

Did you know that a whopping 70% of people buy based on their gut feelings?

Let’s get cozy with AIDA, the marketing hero! First, we’ll wave our magic wand and grab everyone’s Attention with a show-stopping opener. Then, we’ll spark Interest like a burst of laughter in a comedy show.

Now comes the thrilling part, Desire ! We’ll sweep folks off their feet and make them crave your product like their favorite comfort food. Drumroll, please – it’s Action time! With AIDA as your sidekick, we’ll nudge customers to hit that “Buy Now” button without hesitation.

So, put on your marketing hat, team up with AIDA’s charisma, and together, we’ll light up the marketing stage with a spectacular performance!

What is AIDA Model?

The AIDA model which stands for Attention , Interest , Desire , and Action is like a friendly guide that helps businesses connect with their customers on a personal level. Imagine you’re at a party, and you want to make new friends. First, you need to grab their attention by being engaging or telling a fun story. Then, once they’re curious, you share your passions and interests, making them want to know more about you. As the conversation deepens, you create a desire by highlighting how you can make their lives better or solve their problems. Finally, you confidently ask if they’d like to stay in touch or hang out again, just like a clear call to action. This natural, step-by-step approach helps build strong relationships and win hearts!

Now that we know what AIDA actually is, so in the next section, we’ll delve into the advantages of the AIDA model and uncover how it can revolutionize your marketing efforts. Let’s explore the benefits of this powerful approach and see how it can help you build stronger connections with your audience and drive business success!

Benefits of The AIDA Model

Capturing the hearts of customers is crucial for business success and so the AIDA model, an age-old yet effective strategy, comes to the rescue. This tried-and-true framework, comprising four essential stages, has proven to be a game-changer in crafting compelling marketing campaigns. Let’s explore 6 key benefits that make the AIDA model a must-have in every marketer’s toolkit.

Clear Customer Journey: AIDA provides a structured path, helping marketers map out a clear customer journey from initial awareness to the final conversion.

Enhanced Message Relevance: By tailoring messages to specific stages, AIDA ensures each interaction resonates deeply with the customer, fostering a stronger connection.

Improved Customer Engagement: AIDA’s step-by-step approach keeps the audience engaged throughout the marketing process, increasing the chances of conversion.

Effective Call-to-Action (CTA): With AIDA, crafting compelling CTAs becomes easier, urging customers to take the desired action.

Bit.ai Home Page CTA

Higher Conversion Rates: By addressing each stage of the buying process, AIDA optimizes conversion rates, maximizing return on investment.

Consistency in Marketing Efforts: AIDA promotes consistency in marketing strategies, creating a unified and coherent brand message across all channels.

The AIDA model isn’t just a relic of the past; it remains a powerful tool in the modern marketer’s arsenal. By guiding marketers to grab attention, pique interest, ignite desire, and spur action, AIDA enables businesses to craft customer-centric campaigns that win hearts and drive results. So, seize the opportunities AIDA presents, and elevate your marketing endeavors to new heights of success.

But hold on! As with any model, there are a few drawbacks that you should be aware of. Let’s explore the potential pitfalls and limitations of the AIDA model in the next section.

Drawbacks of the AIDA Model

While the AIDA model has proven to be a valuable asset in marketing, it’s essential to acknowledge that no approach is perfect. As with any strategy, the AIDA model has its share of drawbacks and limitations that marketers should be aware of. In this section, we’ll explore 4 key drawbacks to gain a comprehensive understanding of the model’s challenges.

Simplified Customer Journey: The AIDA model oversimplifies the complex nature of the customer journey, often overlooking nuances in modern consumer behavior.

Linear Approach: The model assumes a linear progression through the stages, whereas customers today often jump back and forth between stages.

Limited Focus on Post-Purchase: AIDA predominantly emphasizes the pre-purchase stages, neglecting the crucial post-purchase experience and customer retention.

Neglecting Multiple Decision Makers: In situations involving multiple decision-makers, the AIDA model may not adequately address their varying needs and preferences.

While the AIDA model has been a go-to framework for marketers for over a century, it’s essential to recognize its limitations. Acknowledging the simplified customer journey, linear approach, lack of post-purchase focus, and multiple decision-makers challenges can lead to more informed marketing strategies. By balancing the strengths of the AIDA model with a deeper understanding of its drawbacks, marketers can create more effective and customer-centric campaigns in today’s dynamic and ever-evolving marketplace.

Now that we have a comprehensive understanding of the AIDA model and its drawbacks, let’s dive into the next section to learn how to apply this valuable framework to your marketing endeavors.

How to Apply the AIDA Model to Your Marketing?

Now that we’re familiar with the AIDA model and its drawbacks, let’s explore how to harness its power and apply it effectively in your marketing campaigns. By understanding and implementing this time-tested framework, you can create compelling and engaging marketing strategies that captivate your audience and drive conversions.

1. Attention

To captivate your audience, craft an attention-grabbing approach with a compelling headline, captivating visuals, or intriguing content that halts customers in their tracks. Employ humor, curiosity, or a shocking statistic to pique their interest and entice them to explore your product or service further. By combining these elements strategically, you can create an irresistible allure, ensuring your message stands out and compels potential customers to take action and learn more about what you have to offer.

For example, An online fashion store seizes attention with a captivating headline – “Get Ready to Turn Heads – Latest Trend Alert!” Paired with stunning visuals of their new collection, it entices potential customers, sparking curiosity and excitement. This winning combination stops customers in their tracks and increases engagement and conversions.

Related:  What is Attention Economy?

2. Interest

To spark interest effectively, focus on showcasing your product’s unique selling points, benefits, and features that directly address customers’ pain points. Engage them with compelling storytelling, relatable customer testimonials, or captivating product demonstrations that create a strong emotional connection. By presenting real-life examples of how your product can enhance their lives, you keep customers intrigued and eager to learn more. This approach not only captivates their attention but also builds trust and credibility, driving them to explore your offerings further and increasing the likelihood of conversion.

For example, A smartphone manufacturer could showcase its latest model’s cutting-edge camera technology with a video demonstration, revealing how it captures breathtaking moments that redefine mobile photography.

To generate desire effectively, tap into customers’ emotions by showcasing the tangible benefits your product offers. Appeal to their aspirations, needs, and desires by using emotionally charged language, captivating imagery, or relatable success stories. Help customers envision how your product can positively transform their lives, addressing their pain points and fulfilling their aspirations.

By painting a compelling picture of the improved future they can experience with your offering, you create a strong desire to possess it. This emotional approach fosters a deeper connection with customers, increasing the likelihood of conversion and long-term loyalty to your brand.

For example, An eco-friendly home cleaning product could use emotional language and imagery to demonstrate a cleaner, greener home environment, with a tagline like “Make Your Home Safer and Greener – Safe for Your Family and the Planet!”

To drive action effectively, deploy a clear and persuasive call-to-action (CTA) that compels customers to act promptly. Utilize action-oriented language, such as “Buy Now,” “Sign Up Today,” or “Limited Time Offer,” to create a sense of urgency. Clearly communicate the benefits of taking the desired action, whether it’s making a purchase, subscribing to a newsletter, or seeking more information.

By instilling a fear of missing out or emphasizing time-sensitive incentives, you motivate customers to act decisively. A well-crafted CTA can lead to higher conversion rates and increased customer engagement with your product or service.

For example, An online travel agency might use an urgency-driven call-to-action like “Limited Seats Left – Book Your Dream Vacation Now!” to prompt customers to make reservations without delay.

By incorporating the AIDA model into your marketing strategy, you can unlock the potential to create captivating and persuasive campaigns that resonate with your audience at every stage of their buying journey. By catching their attention, arousing interest, igniting desire, and compelling action, you’ll be on your way to winning hearts and driving conversions like never before. Remember, a well-applied AIDA model is your secret weapon to marketing success!

Imagine the AIDA model as a master chef’s recipe for a scrumptious marketing feast! AIDA stands for Appetite, Intrigue, Delight, and Action – the four delicious stages that will leave your customers craving for more.

With the AIDA model as your culinary compass, you can cook up a storm in the marketing kitchen. It’s like adding the perfect blend of spices to your content, making it irresistibly flavorful. From the first bite to the last, you’ll have your customers salivating for your products or services!

But hold your apron! Just like any gourmet dish, the AIDA model has its secret ingredients and quirks. While it sets a delightful path, real customers can be quite picky eaters. Their tastes and preferences can vary like a buffet, so be ready to adjust and experiment.

Now, let’s talk about cooking up a storm with the AIDA model! First, whet their appetite with mouthwatering headlines and visual delights that make their taste buds tingle. Then, add a dash of intrigue to keep them curious and eager for more.

As you serve up your content, delight them with the juiciest details and the sweetest benefits your brand has to offer. Make it a feast for their eyes and hearts!

Finally, the pièce de résistance – the action phase! Sprinkle your call-to-action like a sprinkle of magic dust, urging them to take that one last scrumptious bite of your offering.

So, get ready to wield the AIDA model like a culinary wizard. Your marketing dishes will leave a lasting taste, and customers will line up for seconds and thirds. Remember, every mouthful should be a delightful journey that leaves them craving for the next mouthful of your brand’s delights. Bon appétit!

Further Reads:

9 Most Successful Business Models You Should Know About! (With Examples)

Customer Loyalty Program: What is it & What are the Benefits? [Examples]

Marketing Persona: A Beginner’s Guide To Create a Persona!

Customer Journey vs Buyer Journey: The Key Differences!

Customer Experience: What is it & How to Deliver it?

Market Demand: Definition, Types and Calculation!

Conversion Rate: What is it & How to Improve it?

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How To Build an Efficient User Manual? (Types & Benefits)

15 Best Influencer Marketing Platforms For Creators and Brands!

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AIDA model

What Is the AIDA Model?

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If you search for the term "AIDA," you'll find one of two topics: 1) a four-act opera by Italian composer Giuseppe Verdi that premiered in 1871 detailing the story of star-crossed lovers or 2) a model used in marketing and advertising named after an acronym for Awareness, Interest, Desire, and Action.

Because you probably already know everything there is to know about Giuseppe Verdi and his famous opera, in this article, we’ll discuss the AIDA model instead.

AIDA model

What is the AIDA approach?

The AIDA concept was developed by American businessman Elias St. Elmo Lewis in 1898. Lewis was an advertising advocate who wrote and spoke often about advertising’s potential. This model describes a series of steps or stages that customers follow when making purchasing decisions. The AIDA stages are:

  • Awareness: Customers are made aware of a product, brand, or service. Awareness typically comes from advertising.
  • Interest: Customer interest grows as prospects learn more about what benefits the product has to offer and how it fits with their lifestyle.
  • Desire: The customer develops a connection with the product and moves from being interested to wanting or “needing” it.
  • Action: Customers decide to interact with the product or service, by downloading a trial version, creating an account, subscribing to an email, or making a purchase.

The AIDA approach has proven to be important to and effective for advertisers and marketers. It is over 100 years old and is still being used today in one form or another. The model has been modified and expanded over the years as new media and communications platforms have entered our lives. The AIDA model now belongs to a class of models known as “Hierarchy of Effects” models. But more on that later.

Understanding the AIDA model

In the late 19th century when AIDA was developed, there were not that many media channels available for advertising and marketing communications. Today, there are so many media channels that it’s almost impossible to avoid advertising messages.

With so much competition, it can be very difficult for you to get your message to your intended target. The AIDA principle can help you stay focused as you work through your message to grab potential buyers.

Attract attention

At this stage of the AIDA model, you want to make potential customers aware of your brand, product, or service. Types of content commonly used at the awareness stage include advertisements, videos, podcasts, and social media.

Your biggest challenge may be attracting the attention of your target audience. You can’t engage with potential customers if they don’t know you exist. People may be exposed to 4,000 ads per day, but how many do they actually see? How do you break through the clutter?

To attract attention, you may need to be a little disruptive in the following ways:

  • Position striking pictures in unexpected ways.
  • Use bold colors that attract the eye.
  • Create a sensational and entertaining video.
  • Add a provocative graphic on a landing page.
  • Use music that evokes nostalgia.

The idea is that you are trying to startle the customer into paying attention. Be careful about being too disruptive. There is a fine line between being clever and annoying. 

Use Lucidchart to create low-fidelity mockups of webpages, ads, and other types of content—visuals can help you more easily relate to team members what you expect to see from this content. See how the marketing manager at PlanSwift communicated his ideas and kept his team on the same page through Lucidchart.

home page basic wireframe

Maintain interest

After you get your potential customer’s interest, you need to keep it—a feat that can be harder than attracting attention. You’ve piqued the interest of a sizeable chunk of your audience enough to click a link or watch a video, but what do you do to keep them engaged?

This AIDA stage generally uses web content, newsletters, blogs and articles, and email campaigns.

Keeping interest may be a little easier if you create funny, entertaining videos or use music that is familiar with your target audience. It may be more difficult to keep attention if you overload a page with too much text. Try to keep it light with short chunks of information and break it up with lively subheads and graphics.

Through user flow diagrams and other visuals, you can map out the customer journey as potential buyers progress through the funnel so everyone on your marketing team is aware of the content that potential buyers receive.

user journey flow

Create desire

As you build your customer’s interest, you have to tell them how your product or service can help them in real ways. This is where you persuade your audience that they need your product to solve a problem or to appeal to some emotion.

In this stage, you want to stress the features and benefits you are offering and show how these features and benefits are different from or superior to your competitors’ products. Don’t stress the features too much. The benefits are generally more persuasive than a stale list of features. You want to “sell the sizzle, not the steak.”

Take action

After you grab attention, maintain interest, and create desire, you need a call to action that will compel the customer to purchase or start a trial. On a website, you can add a link to more information, to sign up for a free trial, to create an account, or to place items in a shopping cart. In the real world, this means you need to compel your customer to get up off the couch and walk into your store.

Expansions to the AIDA model

As mentioned earlier, the AIDA model has been modified and expanded over the past 100 years. A few of these modifications include:

  • Retention: The original AIDA model did not account for retaining a customer after purchase. You want your customers to be happy so they will come back for more or give you leads for more sales.
  • Targeting: Data is mined as users interact with search engines, websites, and social media. With this data, advertisers have the opportunity to target ads specifically to the interests of potential customers based on their browsing habits.
  • Conviction: Potential customers are interested, but they may have doubts about purchasing. You can alleviate some of these doubts by giving out free samples, offering free trials, offering test drives, and so on.
  • Satisfaction: After you take their money, you want to make sure that your customers get their purchase in a timely manner and that the purchase is what they expected. You can do this through your customer support team, by sending out surveys and asking for customers to rate the product or service. Great customer service is very important as it helps with retention and can lead to future sales.

Building your own AIDA model

The AIDA model and its variations are typically modeled as a funnel. In the real world, most of what is poured into the top of a funnel makes it out the other end. In the advertising and sales world, while many potential purchasers enter the funnel, not all of them will make it out the other end.

The funnel is simply a graphic representation of prospective customers and their potential to purchase as they progress through the stages of the model. Using Lucidchart templates, you can build your own AIDA model or other models specific to your role.

content map with funnel example

You are not required to build your model in the shape of a funnel. The AIDA procedure and other similar models are linear and can be drawn in any format that makes sense to you, such as a simple flowchart or a wheel.

Lucidchart has a vast library of templates you can draw from for inspiration to help you visualize processes and procedures that are important to your organization. The documents you create are web-based and easy to share, and they can be accessed from anywhere at any time. Lucidchart documents make it easy for you and your team to collaborate, giving all involved the ability to make meaningful contributions on every project.

Sign up for a free account and explore the Lucidchart template library today.

About Lucidchart

Lucidchart, a cloud-based intelligent diagramming application, is a core component of Lucid Software's Visual Collaboration Suite. This intuitive, cloud-based solution empowers teams to collaborate in real-time to build flowcharts, mockups, UML diagrams, customer journey maps, and more. Lucidchart propels teams forward to build the future faster. Lucid is proud to serve top businesses around the world, including customers such as Google, GE, and NBC Universal, and 99% of the Fortune 500. Lucid partners with industry leaders, including Google, Atlassian, and Microsoft. Since its founding, Lucid has received numerous awards for its products, business, and workplace culture. For more information, visit lucidchart.com.

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AIDA Model: Evolution & Modern Marketing Application [Free Templates + Examples]

Have you ever paused to ponder why certain purchases feel almost instinctual, while others take time? Let’s delve deep into a guiding framework that’s been illuminating these consumer mysteries for over a century. The AIDA model, a stalwart of the marketing realm, provides fascinating insights into the mind of the consumer. Join us as we journey back in time to its origins and decode what AIDA truly encapsulates.

Understanding the Basics

Introduced by Elmo Lewis in 1898, the AIDA model stands tall as a foundational advertising theory in the world of marketing. With over a century of influence, it lays out a customer journey that takes an individual through specific stages before deciding to make a purchase.

Horizontal Marketing Funnel of the AIDA Model

Breaking Down the Acronym: AIDA is an acronym representing the core stages of this model. Those new to the realm of marketing or even professionals familiar with the AIDA structure will recognize it as:

  • A – Attention
  • I – Interest
  • D – Desire
  • A – Action

Relevance in Modern Marketing: This model remains a cornerstone in both content marketing and social media marketing. Whether you’re devising a PR campaign, drafting a newsletter, or sculpting a marketing communications strategy, the AIDA model can serve as a blueprint.

Delving into the Stages of the AIDA Model

Unpacking the essence of the AIDA Model requires a deep dive into its core stages. Each phase represents a distinct step in the customer’s journey, guiding them closer to a purchase decision. Let’s journey through each stage, shedding light on their significance and offering insights into their successful application in marketing strategies.

Attention (A)

  • Meaning: This is the stage to attract attention. Your marketing efforts, whether through advertising messages or content marketing strategy, should captivate your target audience.
  • Example: An engaging billboard or an eye-catching online ad that makes heads turn.
  • Pro Tip: In the age of digital marketing, using visuals and catchy headlines in social media marketing campaigns can significantly boost brand awareness.

Interest (I)

  • Meaning: Once you have the attention, it’s time to generate interest in your product. This is where you provide more information on the product and help the audience understand its relevance.
  • Example: Think of it like a movie trailer. It doesn’t spill all the beans but drops enough hints to make you eager for the full story.
  • Pro Tip: Tailored content marketing materials, rich with value and insight, can spark and maintain this interest.
  • Meaning: At this stage, the aim is to shift the potential customer’s mindset from ‘liking it’ to ‘wanting it’. It’s the emotional connection that pushes them closer to the purchase process.
  • Example: A detailed review, testimonials, or a story showcasing how the product fits perfectly into their lifestyle.
  • Pro Tip: Testimonials and real-life success stories can be powerful tools to nurture this desire.
  • Meaning: This is the culmination of the AIDA funnel where potential customers decide whether to make a purchase. Here, a strong call to action (CTA) can make all the difference.
  • Example: A ‘Buy Now’ button on a website, or an offer they can’t refuse in a newsletter.
  • Pro Tip: CTAs should be clear, compelling, and guide the individual smoothly through the purchasing process.

Marketing Funnel AIDA Stages Awareness, Interest, Desire and Action

The AIDA Model in Practice: Practical Steps for Real-World Application

Understanding the AIDA model is invaluable, but the real magic unfolds when we employ its principles effectively. This model, a hallmark of American advertising, has evolved from its origins by Elias St to become a cornerstone in popular marketing strategies today. Here’s how you can harness its power:

1. Crafting Compelling Advertisements

  • Understanding the Basics: The AIDA model explained – It’s an acronym that underscores the four steps every individual goes through in the process of purchasing a product. Beginning with grabbing attention and culminating in inciting action, it’s the quintessential roadmap for creating a successful advertisement.
  • Implementation: When brands create content, the aim is to seamlessly incorporate all steps of the AIDA model. It’s not just about highlighting a product or service but narrating a story that resonates with potential buyers. The crux is to weave the cognitive stage, interest generation, and the emotional connection, finally leading to the call for action.

2. Engaging Content Creation

  • Why Use AIDA?: The AIDA model in marketing is not just confined to ads. Many marketers have found its principles invaluable when creating blog posts, videos, or podcasts. The content not only needs to attract but also sustain interest, generate a genuine desire, and eventually lead to some form of action, be it a purchase or a sign-up.
  • AIDA’s Impact: This marketing model ensures that the content is both engaging and nudges the viewer closer to the brand. It’s an advertising principle that stands the test of time, proving that the AIDA model is a model to be reckoned with in the realm of marketing and sales.

3. Landing Pages and Call-to-Action (CTA) Design

  • What’s in a Landing Page?: Think of the last time you found yourself on a landing page that seemed to guide you, step by step, towards a decision, making you feel it was tailor-made for you. That’s the genius of the AIDA framework at play.
  • Practical Steps: The AIDA model provides the basic principles to guide the design and flow of these pages. It identifies the stages an individual goes through and aids in structuring the content accordingly. When a visitor arrives, they must be intrigued enough to explore further, and as they scroll, their interest should intensify, culminating in a strong desire to act on the CTA.

Marketing Funnel AIDA Stages Awareness Interest Desire and Action

Employing the AIDA model goes beyond just theory; it’s a marketing technique proven by history and still relevant in the digital age. As you step into the vast world of marketing, remember that the AIDA model is an acronym that can set the trajectory for any campaign, ensuring it not only grabs attention but also facilitates action.

Misconceptions About the AIDA Model

The AIDA model, heralded as a stalwart in the advertising hall of fame, isn’t without its misconceptions. As marketing professionals delve deep, they often grapple with certain misinterpretations. Let’s demystify a few of these:

1. Linearity of the Model:

  • The Common Belief: Many assume that to use the AIDA model effectively, one needs to follow a strict linear progression: attention, interest, desire, and action.
  • The Reality: While AIDA marketing principles provide a solid structure, the process for a product discovery and purchase isn’t always so straightforward. For instance, the sales funnel you perceive in an integrated marketing campaign may have a potential customer feeling a desire for a product even before fully grasping its features or benefits. The model does not take into account this fluidity inherent in the buyer’s journey.

2. The One-Time Exposure Myth:

  • The Assumption: A prevalent misconception is that once you use this model, a singular exposure to advertising materials will seamlessly guide the consumer through all the three steps, leading to an immediate action.
  • The Reality: In practice, it’s not always that simple. Brands often have to reiterate their marketing messages. It’s not enough to just attract; sometimes, it takes multiple nudges for a consumer to move from mere interest to making a purchase. The AIDA model history itself reflects the importance of repetition. Even the most meticulously crafted AIDA model template or AIDA formula acknowledges the need for reinforcing messages to ensure that they resonate and lead to the desired action.

3. The Universality Assumption:

  • The Assumption: There’s a belief that the AIDA model is the one-size-fits-all solution for all marketing scenarios.
  • The Reality: While the model is one of the most widely used in marketing, it’s essential to understand that variations like the hierarchy of effects model or the AIDA funnel could sometimes offer a more tailored fit for specific campaigns. The model is potent, but marketing professionals must discern when to employ it and when to adapt or opt for alternatives.

In essence, while the AIDA model is an invaluable tool in a marketing professional’s arsenal, it’s crucial to understand and navigate its intricacies, ensuring it’s employed in contexts where its strengths shine the brightest.

Funnel and Pipeline Models for PowerPoint, Google Slides and Keynote

The AIDA Model: Pros and Cons

The AIDA model, long revered as a cornerstone in the marketing realm, has consistently proven its mettle across eras. Serving as a foundational blueprint, it underscores the essence of customer engagement and decision-making. However, with the incessant shifts in market dynamics, it underscores the pivotal role of adaptability. As the marketing landscape undergoes rapid transformations, it reinforces a timeless adage: In the world of marketing, indeed, change remains the only true constant.

AIDA stands for Attention, Interest, Desire, and Action.

The AIDA model dates back to the late 19th century.

Absolutely! It’s widely used in digital marketing strategies, including online ads, email campaigns, and more.

Not necessarily. While AIDA provides a structure, the journey can often be more fluid.

Yes, while its core principles remain, nuances have been added over the years, like the ‘Satisfaction’ in AIDAS.

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How to thrive with the aida customer journey model.

AIDA customer journey model, group working out

Are you struggling to attract high-quality leads and turn them into paying customers? According to HubSpot, brands need to implement around 10 lead-nurturing steps to convert a lead into a paying customer.

The customer journey isn’t linear. It takes multiple touchpoints to gain a client’s trust and convince them to make a purchase. So, how do you go about this process? By following the AIDA model.

Short for awareness, interest, decision, and action, the AIDA model has been around for centuries. Because of this, some think it’s outdated. Yet, others believe businesses can still apply the model today.

Here, we’ll discuss what the AIDA model is and how to apply it to your marketing strategy so you can attract leads and convert them into long-term clients for your fitness business.

What is the AIDA model?

Let’s take a deeper dive into what the AIDA model is.

Elias St. Elmo Lewis, advertising and sales pioneer, developed the AIDA model. He wanted to explain how personal selling works. Since then, marketers and advertisers have adopted the model to drive more sales for companies.

The AIDA model is a process that tracks the customer journey from awareness to interest to desire, and then, finally, to action.

Here’s what the AIDA model looks like from a customer’s perspective:

AIDA customer journey model, AIDA model graphic

To sum up, the awareness stage represents when a lead discovers a brand or product. Then, as they learn more about a business, they begin to show interest. At this point, they want the product or service, but aren’t ready to buy them. Eventually, they take an action, whether it’s a download, a lead form completion, or best of all: a purchase.

Why is AIDA important?

Before you apply the AIDA formula, you must understand your potential clients first. Figure out who they are (i.e. their demographics like age, occupation, etc.), where they spend their time online, their goals, and pain points.

Knowing what your audience needs and wants can help you deliver the right solution at the right time.

Let’s take a health and fitness business, for example. You know your ideal client is health-minded and is looking for ways to improve their health through workouts and healthy eating.

You attract a lead’s attention with a solution they’re likely to need. For example, you might write a blog post about “10 Basic Workouts to Improve Heart Health.”

From there, you generate interest in your brand by showing your authority in the fitness industry. You build trust with the leads by offering valuable content, and now they’re interested in your solution (i.e., gym membership). As a result, they want to learn more about your business.

But there’s one problem:

The customer journey is rarely that simple. Often, prospects visit a company’s website, view their content, look at their products or services, and then, click away. This is what we call cold leads.

That’s why the AIDA model is so important. You need it to nurture cold leads and tailor the customer experience through each stage of the buyer’s journey.

How to apply the AIDA model to your marketing strategy

By creating marketing campaigns and structures with the AIDA model in mind, you can control a lead’s path to a purchasing decision. In theory, as your leads progress through each stage of the model, they learn more about your services or products and are likely to take action. That’s how you get them from point A to B. Need help implementing AIDA? Here’s how:

Attract leads

The first stage is awareness. This is all about creating content that grabs attention and engages leads. Did you know 37% of marketers say that generating high-quality leads was one of their biggest challenges? Needless to say, generating leads should be a top priority. Here are a few ways to attract new leads:

  • Google Ads: Deliver relevant ads to users searching for your products or services on Google. Stats show that 63% of people have clicked on a Google ad.
  • Social media ads: Set up social media ads to boost brand awareness and drive traffic to your website. Businesses grew by 24% when they used social media for lead generation.
  • Social media posts: Create content your target audience cares about. For example, post about your fitness instructors or services. Consider asking questions within your posts to start a conversation. Even when marketers spent just six hours on social media per week, they found it brought them new leads.
  • Webinars: Create engaging webinars to establish your fitness brand as a thought leader in your industry. A single webinar could get you between 500 to over 1,000 leads .

Build interest in your business

The next step is to increase interest. This stage is where leads like what you do, which often means that they’re interested in learning more. In fact, 96% of visitors who come to your website aren’t ready to buy. Your content needs to be persuasive and engaging. So, while the first stage captures attention, the second stage will hold it, generate excitement, and hook leads.

Content marketing is a great way to build interest and excitement. Here are a few content marketing strategies to nurture leads down the funnel:

  • E-mail campaigns: Email will be conversational and take on a storytelling format. Emails are similar to blogs, but they’re shorter and more purposeful, rather than salesy at the interest stage.
  • Landing pages : Awareness brings prospects to your landing pages. So, make your landing pages attractive and engaging to drive interest. Pack your landing pages with tons of benefits to convince prospects they need your gym membership or yoga class ASAP.
  • Web content/blogs: Web content can include FAQ pages, downloadable workout templates, or nutrition guides. Blogs will help explain more about your services and how prospects will benefit from them.
  • Social media posts: At this point, a lead has likely subscribed to your blog and liked you on social media. So, keep feeding them content to continue to build that interest. Transformation client stories and journeys, inspiring quotes or posts, and helpful health and fitness tips will provide value to your readers.

Encourage and stimulate desire

People do business with people they know, like, and trust. Think about this. Would you continue to go somewhere after a bad experience? Probably not.

So, the “desire” stage is all about taking prospects from “I like it” to “I want it”. This is where you want to start establishing trust. Continue to feed them content, but go further in depth. Answer questions, offer helpful tips, and alleviate doubts. Here’s how to do that:

  • eBooks: Provide more in-depth information than you would in blog posts. Create helpful eBooks that offer exercise tips, explain certain yoga poses, or discuss healthy food choices.
  • Videos: Create engaging videos that make prospects want to work with your brand. For example, fitness video previews, yoga videos, or other fitness-related videos can make your services more desirable.
  • Social proof: Showcase testimonials, case studies, and reviews, whether they’re in the form of social media posts, emails, or blogs.

Push prospects to take action

The final stage is where prospects make a decision. This is where they say, “I’m in.” But you have to guide them to take the final plunge. Put the action you want them to take front and center. Here’s what that looks like:

  • Text marketing: Send exclusive offers that are short but memorable. Create a sense of FOMO (fear of missing out) to drive your point home.
  • Email offers/eblasts: Send exclusive offers, coupons, and promotions that incentivize leads to take an action.
  • A final landing page: Include a low-friction, high-incentive CTA (call to action). For example, your CTA could say “Get your 30-day introductory offer now”.

Amplify your marketing strategy with AIDA

Implementing the AIDA model is crucial if you want to attract high-quality leads who have the best chance of converting. This will help you personalize content and offerings at every stage of the purchase funnel.

But AIDA is just a small piece of the puzzle. You still need to focus on each stage and ensure it’s a continuous cycle of bringing in leads and driving them to purchase. AIDA isn’t a set-it-and-forget-it strategy. It requires time and attention to make sure it’s actually driving results.

Need help nurturing leads down the funnel? WellnessLiving can help. From automated marketing to rewards programs , our all-in-one software is all you need to develop a long-term client retention strategy. Ready to get started? Book your free, no-commitment demo today!

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The AIDA model is an acronym - it stands for attention, interest, desire and action. It is a model used in marketing that describes the steps a customer goes through in the process of purchasing a product. The AIDA model has been in use since the late 19th century.

  • 1 What Is the AIDA Model?
  • 2 Who created the AIDA model?
  • 3 What is the AIDA approach?
  • 4 How is AIDA used?
  • 5 Criticism

What Is the AIDA Model?

 It is a model used in marketing that describes the steps a customer goes through in the process of purchasing a product. The AIDA model has been in use since the late 19th century. It has been reviewed and modified multiple times over the years, both in marketing and public relations.

AIDA en.png

Who created the AIDA model?

The AIDA model was developed by the American businessman, E. St. Elmo Lewis, in 1898. The original main purpose was to optimize sales calls, specifically the interaction between seller and buyer concerning the product.

Lewis can be considered a pioneer when it comes to the use of scientific methods for designing advertising and sales processes. At the same time, it was very important for Lewis to view advertising as a type of “training” that assisted the beneficiary. Lewis’s theoretical explanations of advertising theory rested on extensive experience. He was, for example, marketing head at various companies and advised organizations as well as companies involved in the conception of advertising measures and campaigns. He has shared his knowledge in the form of various publications — both in written form and in seminars at US universities. His AIDA model can be perceived as an important legacy, because the formula is still used more than 100 years after its first appearance, for example in digital marketing.

What is the AIDA approach?

The AIDA model is based on four individual stages that attract interested parties who are deciding on a product or service.

1. Attract attention: The product must attract the consumer's attention. This is done via the advertising materials. It is a type of “eyecatcher.”

Examples: a window designed in a striking way, a sensational YouTube clip, or a themed newsletter, or a graphic on a landing page .

2. Maintain interest: In the first phase, the attention of the potential customer is piqued; their interest in the product or service should be aroused.

Example: detailed information on the product is presented, for example, the product description on a website, a product brochure or flyer, photos, or video clip of the product.

3. Create desire: If interest in the product is aroused, it is the seller’s task to persuade the customer that they want to own this product. In the best-case scenario, the advertisement or the product itself creates the desire to purchase.

Example: the seller provides clear examples of the advantages of the product or service, taking into account the daily lives of the target group. In the online shop, a bullet point list can generate the desire to buy. This desire to buy can also be awakened by an advertising medium that specifically addresses the emotions of the customer.

4. Take action: As soon as the desire to buy is aroused, this must be transferred into an action, that is, the purchase.

Example: In the case of online shops, this would ultimately be the shopping cart process, in which a customer is lead to a conversion . The customer can be encouraged to buy the product with a call-to-action.

Nowadays, the AIDA formula is frequently supplemented with an “S” for "satisfaction", because the product has to ultimately satisfy the consumer. Customer satisfaction does not lie solely with the advertising but rather with the product itself. Therefore, the basic constellation of the four phases is only the prerequisite for the sale.

With the insertion of the “confidence” (trust) factor, a sixth element can also be added. Many marketers also work with the AIDCAS model to optimize sales processes and advertising.

How is AIDA used?

The AIDA model has shaped the views on marketing and sales strategies for over 100 years. The formula can still be found in current standard marketing textbooks. Beyond that, AIDA is also used in PR to plan and analyze the effectiveness of PR campaigns, and still provides valuable information for the analysis of advertising messages . The benefit of this simple formula can be found in its simplicity and flexible application possibilities in areas other than store-based or stationary sales. In e-commerce for example, the effectiveness of the product presentation in an online shop could be analyzed using the four aspects of the AIDA formula.

For a long time, the AIDA model was viewed as exemplary for a successful sales process, but today there is general agreement that using this purely linear model alone is no longer suitable in modern sales processes. For example, the emotion that is often addressed in advertising and recognized by advertising psychology as elementary does not play a role in the AIDA formula. Targeting and, for example, considerations on socio-demographic background is also not included. AIDA also does not take into account the different points at which sales take place. The sales strategy for a customer visiting an online shop will be quite different to that for new a customer wanting to find out about a new car at the dealership.

Another criticism of the AIDA model today is that the step-by-step model provides a relatively fixed sequence of individual steps. In practice, however, a sales process does not always have to be linear. For example, the stages "Attraction" and "Interest" can be completed as one phase. In addition, various media and/or devices can be used in the course of the customer journey until an interested party becomes a buyer. A simple AIDA step-by-step model does not take these different paths to the goal into account. This is why non-hierarchical multi-process models are mostly used today in advertising impact research.

The DAGMAR model appeared in 1961 as a descendant of the AIDA model. The DAGMAR model focuses more clearly on the communicative approach of advertising, as an alternative to the AIDA model. The abbreviation "Dagmar" is taken from the title of the book "Defining Advertising Goals for Measured Advertising Results" published by Russell H. Colley. However, even the DAGMAR model introduced in 1961 is now over 50 years old.

When advertisers today work with the AIDA model, they should always be aware of the fact that it is actually a phase model that cannot represent all individual aspects of the purchase process or advertising impact process. Nevertheless, Lewis’s work was important, as he was the first to present the sales process as a phase model, thus laying a groundwork for modern advertising.

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What Is The AIDA Model And Why It Matters

Table of Contents

The background story of the AIDA model

The mission of an advertisement is to attract a reader, so that he will look at the advertisement and start to read it; then to interest him, so that he will continue to read it; then to convince him, so that when he has read it he will believe it. If an advertisement contains these three qualities of success, it is a successful advertisement.

sales-funnel-pirate

The acronym AIDA was finally used in 1921 in a publication called Printers Ink, wherein “How to Write a Sales-Making Letter” by C.P.

Russell explained :

An easy way to remember this formula is to call in the “law of association,” which is the old reliable among memory aids.  It is to be noted that, reading downward, the first letters of these words spell the opera “Aida.” When you start a letter, then, say “Aida” to yourself and you won’t go far wrong, at least as far as the form of your letter is concerned.

Let’s look at each of them.

Since the dome of mass media, advertisers have fought for the conquest of a scarce asset: people’s attention.

Any good salesperson knows this is the first step to take before it would even be possible to introduce the perspective of a sale.

Advertisers first, and marketers, later on, have learned how to grab the attention of potential customers before they could be presented with the option of completing a sale.

Attention is the first step of the AIDA, and it’s critical to kick off the model and transform a non-linear journey of a potential customer into a linear path.

Indeed, the AIDA model is definitely a simplification of the path and journey that customers take to get to know our brand (attention is very fragmented, and often users/customers get to know brands in many different ways).

Yet, it’s still a good method as it forces the brand to think of controlled paths for the customers to get to know the brand . 

In the AIDA model, the second step or phase is interest.

A salesperson knows that before a sale can be closed, attention must be kept by understanding what motivates the other party.

Maintaining the level of interest in the prospect is another critical step in the AIDA model.

This is a critical step as you go from attention, which is the trigger and the hook, to something a bit more valuable, as now you have – almost – the change to drive action. 

But before you can drive action, you need another key ingredient. 

Once attention is captured and interest is maintained, the salesperson has to generate excitement.

This phase is critical, as the salesperson has to bridge the gap between action and interest before closing a deal.

Desire is critical to enable action as it’s very easy in the first two steps (attention and interest) to lose the potential customer.

In fact, at this stage, you have not yet built enough momentum to steer action unless you make sure there is desire. 

Only once you have created desire can you lead to the last step!

That is when the transaction gets completed, and the sale happens.

Salespeople can trigger action by using several psychological levers, like scarcity, price, or else.

At this stage, another key component is trust. 

However, initially desire works as a substitute for trust because the customer doesn’t know you yet. 

In short, over time, as you build a solid relationship (especially for a business model which relies on repeated purchases like subscription-based ones), you have time to build trust, which is much more organic and slow to achieve successfully. 

Yet, in the short-term, desire works as a substitute for trust, as it steers actions and works as a hook. 

However, it’s critical to recognize that while desire is a short-term hook, over time, you want to build trust through product quality, proactive support, continuous service updates, and more. 

Those are the things that will transform desire into trust, and that will lead – from a short-term transactional relationship – to a long-term trust-based relationship. 

Does AIDA still make sense today?

The problem with the AIDA model is that it assumes we live in a linear world, where people take deliberate steps before completing a transaction.

That is true for most linear communication models . 

linear-model-of-communication

This is true for all types of models that academics or practitioners use.

However, the world is way more unpredictable, and the path people take before they become customers is hard to define in most cases.

On the other hand, a model should have a specific function – I argue – which is allowing the focus on whoever is using it.

In short, practitioners should never fool themselves into believing that the world follows the model she uses.

Indeed, my main argument is that an effective communication strategy informs itself based on context, format (for that specific context), and scale (how large is the audience vs. how niche is that?).

communication-strategies

But, she should use an AIDA model to focus the effort on specific actions to improve efficacy.

In addition, the AIDA model might be unrealistic in many circumstances and inappropriate for certain selling forms.

For instance, if you take a business model like SaaS or software as a service or a subscription-based model , it needs to leverage on a continuous engagement of its customers or users, which implies a virtuous cycle or flywheel.

virtuous-cycle

This brings us to the post-AIDA models.

The post-AIDA models

To overcome some of the significant drawbacks of the AIDA model (such as not taking into account what happens after the sale), a few variations of the AIDA model have sprouted up.

Some of them are the AIDCAS (where satisfaction and confidence are added to the AIDA MODEL); or the CAB (cognition, affect, and behavior) Model, which is the psychological equivalent of the AIDA model.

AIDCAS Model

In the AIDCAS model, you get two additional elements to inform the communication strategy , which serves as a way to reinforce the funnel:

During the AIDA funnel, it might be effective – in some cases – to try to lead a potential customer from a desire to action.

However, in the short-term generating desire might be enough to kick off the relationship.

Oftentimes (especially for the more complex products), before an action takes place, you might need an additional element of confidence. 

Indeed, we cannot ask the person now getting to know the brand to trust us yet. 

We want to give them the confidence that they can start trusting us. How? For instance, for some products, that might happen by giving things like a satisfaction guarantee or free trials. 

Those things that make it a no-brainer, on the other hand, and give the confidence of the potential customer that you know your product/service is so good that they will love it for sure.

Of course, your promise must be honest and not just a sales pitch to make this lead to a long-term relationship based on trust. 

This is how you build trust, even before the action is taken!

Satisfaction

Once the action has been taken, this is your change to complete the circle of trust by ensuring the customer is satisfied with the offering. 

This is a way to close the loop to – finally – start building trust.

Indeed, while, as we saw in the previous steps, you’re leveraging on promises based on desires and confidence to lead to action, now you have the chance to build that trust based on the real satisfaction of the customer.

This step is critical to start building a longer-term relationship, which either might lead to word-of-mouth (the customer will tell others about your product), repeat purchases, or both!

Thus, as we saw in the first steps of the AIDCAS model, you can leverage perception to lead to action. 

Yet, once the customer is in to experience the product/service, you need to ensure that those psychological levers align with the actual product experience.

In this way, you build trust, and you close the loop of a relationship that can last for a long-time!

Whatever sales model you decide to pick, it is essential to remark that they help salespeople and marketers to focus their effort!

The CAM model simply organizes the AIDA model into three areas: cognition, affect, and behavior.

This is also a useful way to address the AIDA model, as it helps you understand at which stage you are in the journey of a potential customer. 

And whether the customer is ready for action (behavior) or if she/he is still in the cognition, and affect stage. 

Understanding the psychological circumstances of the potential customer is critical also to creating empathy, which is a core tenet of building a solid funnel. 

AIDA model examples

What are some real-world examples of the AIDA model in action? Let’s take a look.

The Coca-Cola Company

coca-cola-business-strategy

Marketers at The Coca-Cola Company are masters at utilizing the AIDA model to the company’s financial advantage. Below is a general overview of how this is achieved:

While the Coca-Cola brand is one of the most recognized in the world, the company nevertheless promotes its products across a variety of online and offline mediums such as social media, cinemas, sports games, events, and billboards.

In fact, Coca-Cola spends around $4 billion each year  to attract the attention of consumers.

As consumers shift toward healthier drink options, Coca-Cola espouses the benefits of beverages such as Coke Zero and Diet Coke by highlighting their ingredients.

The company likes to point out that its low-calorie drinks do not come at the expense of the great taste consumers expect.

Once Coca-Cola has a consumer interested in its products, it may for example outline that they can continue to drink it without putting on weight.

Many marketing campaigns show casual, young, trendy consumers drinking Coca-Cola beverages and having fun with their friends.

These consumers embody the company’s core brand values and resonate with that innate human need to fit in.

In its “Share a Coke” campaign, the company featured a powerful call to action urging consumers to purchase a drink and share their good times with friends and family on social media.

The call to action was short, punchy, memorable, and most importantly, convincing.

Lincoln is a luxury vehicle division of American automaker Ford. In this second example, let’s dissect one of its recent marketing campaigns in terms of the AIDA model:

In a 2019 ad campaign for the Lincoln Nautilus, the company worked with Hollywood actor Matthew McConaughey.

The actor, who makes regular appearances in Lincoln promotions, immediately catches the attention of consumers as he starts to tell a story to friends seated around a pool.

Suspenseful music plays in the background.

Consumers are sucked into watching the advertisement as the combination of McConaughey, the music, and the cinematography results in a production quality that is more reminiscent of a movie trailer.

As the social gathering comes to an end, McConaughey passes a pool table on the way to his car.

Footage of him playing trick shots is interspliced with driving the Nautilus as its numerous features are listed on the instrument panel.

None of these features are explained in any detail, with the sequence simply ending with the tagline “ Technology that helps put you in control” .

As McConaughey plays the white ball in an arc around the 8-ball, viewers are presented with a metaphor for the Nautilus’s ability to evade obstacles in the roadway and return to its original path.

Lincoln then introduces the Lincoln Nautilus and its Co-Pilot360 package.

This package consists of a suite of driver-assist features that ties the promotional campaign together and encourages consumers to either visit the Lincoln website or one of its dealerships.

In this AIDA model example, let’s revisit Nike in the context of its “ Just Do It” advertisements which debuted in 1988 and have since evolved to stay relevant to consumers.

The statement “ Just Do It ” captures the attention of consumers because it is short and memorable. But it is also relevant, approachable, and vague enough that anyone can apply it to whatever it is they aspire to do. 

Nike also attracts attention in other ways. In an ad celebrating 30 years since the campaign was released, the company featured athletes such as LeBron James, Serena Williams, and Colin Kaepernick.

The inclusion of Kaepernick was somewhat controversial because of his divisive views on social justice, but it nevertheless caused consumers to pay attention to the brand.

Nike attracted further attention when an ad featuring Kaepernick won an award at the Creative Arts Emmys. In the ad, the NFL quarterback uttered the slogan: “ Believe in something. Even if it means sacrificing everything. Just do it. ”

Once Nike has captured the attention of customers, the company strives to generate interest in its products, showcase its brand values, and encourage them to live an active lifestyle.

One of the ways the company does this is by associating its products with athletes who champion social causes or tell inspirational stories.

In October 2018, Nike offered a three-year contract to a runner with cerebral palsy called Justin Gallegos. To create further brand interest, the collaboration was announced to coincide with World Cerebral Palsy Day.

Later, Nike released the Dream Crazier campaign to shine a spotlight on female athletes. Narrated by Serena Williams, the ad encourages women to show emotion in sports and ends with the statement: “ Show them what crazy can do. It’s only crazy until you do it. Just do it. ”

The next step in the AIDA process is to create desire which Nike does in numerous ways. 

While Nike sells products and considers them an important marketing tool, what it actually sells is aspiration. The “ Just Do It” advertisements project an image of strength, passion, and determination to consumers who feel empowered to embody those traits themselves.

As a consequence, Nike’s advertisements rarely mention the products themselves. The company is instead a master at crafting campaigns that evoke particular emotions and needs that the consumer can only satisfy by making a purchase.

Nike’s “ Just Do It” slogan not only attracts the attention of consumers; it also compels them to take action. As we touched on earlier, the slogan is extremely versatile since “it” can represent any sport, activity, or pursuit the company sells products for. 

Nike also compels its consumers to take action via scarcity marketing . The company sells limited quantities of sneakers (most often in luxury collaborations) to take advantage of sneaker culture and the exclusivity associated with owning a limited edition product.

On social media, Nike is also a liberal user of the #JustDoIt hashtag when it interacts with customers. In this context, users are encouraged to tackle challenges with Nike products and share their journeys with the company.

Other business tools and frameworks

Over the decades several business tools have been used and developed by practitioners to enable deliberate decision-making processes within an organization.

Let’s explore some other tools you might leverage on at a strategic level.

FourWeekMBA Business Model Framework

business-model

Ansoff Matrix

ansoff-matrix

Growth Matrix

growth-strategies

Speed-Reversibility Matrix

decision-making-matrix

One-Page Business Plan

one-page-business-plan

AARRR Funnel 

pirate-metrics

SWOT Analysis 

customer journey aida model

PESTEL Analysis 

pestel-analysis

Comparables Analysis 

comparable-company-analysis

Porter’s Five Forces 

porter-five-forces

Is the AIDA model still relevant today?

The AIDA Model and the business tools shown in this article while a useful exercise for strategic thinking, are losing relevance nowadays.

That’s because with the advent of the digital, doing business did change its nature, and it did follow a different playbook.

Therefore, rather than spending too much time in strategic exercises, it is very important to elaborate a strategy and then iterate the process with tools like business model canvas , lean canvas , and continuous innovation .

Enter the Flywheel model

amazon-flywheel

One of the ways to understand how the business world has changed is through the Amazon Flywheel Model .

In the old world, large corporations might be able to control massive resources centrally, thus preventing other businesses to enter a space. In short, by controlling and leveraging on the supply side they could keep their competitive positioning for a longer time. That implied a more linear logic of business, where it might have been easier to spot competitors.

As we moved to a digital age, bottom-up forces brought the business world to become way more unpredictable. Thus, the competition itself becoming nonlinear. Today your competitor might be coming from a place you would never expect.

That is why if you’re building a digital platform business, but also if you’re riding the wave of a large platform business (think of how many small businesses are powered by Amazon, Google, Facebook, and many other platforms) it is important to understand those businesses in terms of network effects .

Those network effects can be triggered by understanding that a competitive advantage can be created by focusing on customer experience and leveling that up.

It is important to highlight that business changes in nature as new ecosystems and mass adopted technologies become more accessible.

For instance, if you think about how coming developments like voice-enabled devices , IoT , digital twins , and others will break further the technological divide (when access to a certain technology is unevenly distributed) more and more people will be able to join in, thus enhancing this wave.

As other technologies like the Blockchain might become commercially viable to consumers, those might reshuffle again the playground and the rules of the game, thus making the nature of competition change with it!

Key Highlights

  • AIDA Model: The AIDA model (Attention, Interest, Desire, Action) is a marketing framework used to describe the potential journey a customer might go through before purchasing a product or service.
  • Historical Background: The AIDA model originated in the late 1800s with advertising pioneer E. St. Elmo Lewis, who described the mission of an advertisement to attract, interest, and convince a reader. The acronym “AIDA” was first used in 1921 in a publication called Printers Ink.
  • Four Phases of AIDA: The AIDA model consists of four primary phases: Attention, Interest, Desire, and Action. These phases guide marketers in creating a clear path for potential customers to become actual buyers.
  • Attention: Capturing a potential customer’s attention is the initial step. Advertisers and marketers use various methods to grab attention in a world full of distractions.
  • Interest: After gaining attention, maintaining interest becomes crucial. Marketers need to understand what motivates the potential customer to keep them engaged.
  • Desire: Once attention and interest are captured, generating excitement and desire for the product or service is essential. Desire bridges the gap between interest and action.
  • Action: The final step is to lead the potential customer to take action, such as making a purchase. This involves psychological triggers like scarcity and price, along with building trust over time.
  • Limitations of AIDA: The AIDA model assumes a linear journey, which is unrealistic in today’s non-linear and unpredictable world. The path to purchase can be complex and varies greatly among individuals.
  • Post-AIDA Models: Variations like AIDCAS (adding Confidence and Satisfaction) and the CAB Model (Cognition, Affect, Behavior) were introduced to address AIDA’s limitations and account for factors after the sale.
  • Amazon Flywheel: The Flywheel model, exemplified by Amazon’s strategy , emphasizes customer experience to drive traffic and improve selection. It highlights the changing nature of business in the digital age, driven by network effects and technological advancements.
  • Relevance Today: While the AIDA model and other traditional frameworks still offer valuable insights, modern businesses need to adapt to the digital age’s unpredictability and leverage factors like customer experience and network effects for competitive advantage.
  • Business Tools and Frameworks: The discussion also covered various business tools and frameworks, such as the Ansoff Matrix, SWOT Analysis, PESTEL Analysis, Comparables Analysis, and Porter’s Five Forces, demonstrating the evolution of strategic thinking.
  • Real-World Examples: Examples from companies like Coca-Cola, Lincoln, and Nike illustrated how the AIDA model can be applied in marketing campaigns to attract attention, generate interest, create desire, and drive action.
  • Focus on Customer Experience: The changing dynamics of business, driven by technology and connectivity, require businesses to focus on providing excellent customer experiences and leveraging network effects for growth .
  • Continuous Adaptation: Business strategies need to be iterative and adaptable, responding to changing technological landscapes, customer behaviors, and market dynamics.

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What does AIDA stand for?

AIDA stands for attention, interest, desire, and action. That is a model that is used in marketing to describe the potential journey a customer might go through before purchasing a product or service. The AIDA model helps organizations focus their efforts when optimizing their marketing activities based on the customers’ journeys.

Why is AIDA important?

The AIDA model helps companies prioritize their marketing activities and communication based on the different touchpoints potential customers might get to know a brand. It also helps differentiate between attention, interest, desire, and action, thus creating more effective journeys for potential customers with a repeatable process in place.

More Resources

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About The Author

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Gennaro Cuofano

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  1. The AIDA Model: A Proven Framework for Converting Strangers Into Customers

    A 2022 paper in the peer-reviewed journal Big Data and Cognitive Computingmakes a compelling case for retailers to use the AIDA model to understand consumer data retrieved by AI/ML. The paper's authors, Dr. Yang-Im Lee and Dr. Peter R.J. Trim, use the AIDA model to focus and interpret customer data retrieved by AI/ML.

  2. The AIDA model and how to apply it in the real world

    AIDA model explained: Examples and tips for using this strategic marcomms planning model the real world. The AIDA model, tracing the customer journey through Awareness, Interest, Desire and Action, is perhaps the best-known marketing model amongst all the classic marketing models.. Many marketers find AIDA useful since we apply this model daily, whether consciously or subconsciously, when we ...

  3. The AIDA Model Explained: What Is It & How to Use It?

    AIDA stands for Awareness, Interest, Desire, and Action, which describes the customer journey throughout the sales process. It is a marketing model that traces a customer's journey from the initial contact to when they finally purchase. AIDA is one of the most classic marketing models. It analyzes and measures the customer's journey from ...

  4. AIDA Model: 4 Stages of the Marketing and Sales Funnel

    In 1898, renowned advertiser Elias St. Elmo Lewis synthesized a framework for effectively copywriting advertising messages throughout the customer journey—the phases from potential customer to brand-loyal consumer. Learn how his model, called the AIDA model, simplifies the buying process into stages and how the AIDA marketing strategy can still be useful in the e-commerce era.

  5. A guide to applying the AIDA model

    The acronym AIDA stands for attention, interest, desire, and action. The AIDA model is a marketing funnel representing a customer's journey. It starts with learning about your product and ends with purchasing it (or some other desirable action). AIDA helps guide marketers to discover what the customer needs before they make a purchase.

  6. AIDA Model: A Step-by-Step Guide

    The AIDA Model, which stands for Attention, Interest, Desire, and Action, is a step-by-step framework that guides customers through the buying journey. By understanding and implementing this model, you can create marketing campaigns that captivate your audience, pique their interest, generate desire for your products or services, and ultimately ...

  7. How to Use the AIDA Model for Your Business

    The AIDA model in action. The following is an example of how the AIDA model would work: Company A wants to increase its customer base. So, it implements an AIDA marketing plan. First, they create and deploy a customer survey aimed at their target audience. With this survey, they find out which facets of their services these people are ...

  8. What is the AIDA Model? + Real Examples That Convert

    The AIDA model can help you craft content marketing that compels and converts. Here's everything you need to know to leverage the AIDA model with success. ... Focus on customer journey: The AIDA model emphasizes the different stages of the customer journey (much like the sales funnel) and makes it easy for marketers to tailor their strategies.

  9. AIDA Model

    What is AIDA? AIDA model is a blueprint that marketing, advertising and sales functions use to target all touchpoints during a customer's purchase journey, that is, from getting to know about the product to finally buying it.. The consumer journey is analysed by breaking it into four fundamental stages.

  10. AIDA Model: How To Create Compelling Content That Converts

    The AIDA model is a popular framework for creating compelling marketing copy that attracts, convinces, and turns people into product users and paying customers. AIDA stands for: Attention: Make your audience pause scrolling and engage with your content. Interest: Show empathy and a deep understanding of your audience's pain points.

  11. What is AIDA model: steps, approaches and examples

    AIDA model is a classical marketing framework that is used for designing sales and marketing communication strategies. According to the model, the customers go through four stages before buying the product or service. These steps are reflected in the name of the model: Attention, Interest, Desire, and Action.

  12. The AIDA Model in Marketing: Uses & Examples

    How To Apply AIDA To Digital Marketing . Whether you're carrying out search engine optimisation, paid media marketing or digital PR activities, the AIDA marketing model can be used to speak to your designated audience at different touch points across their customer journey and interaction with your brand online.. Applying AIDA Marketing to SEO. For search engine optimisation strategies, we ...

  13. The AIDA Model: A Framework for Customer Engagement and Conversion

    The AIDA model doesn't operate in isolation but is part of a broader strategic context that includes customer journey mapping and integrated marketing communications: Customer Journey Mapping : Identify key touchpoints where AIDA stages can be implemented to guide potential customers effectively from awareness to purchase.

  14. AIDA Model: How To Connect & Engage With Your Customers?

    Simplified Customer Journey: The AIDA model oversimplifies the complex nature of the customer journey, often overlooking nuances in modern consumer behavior. Linear Approach: The model assumes a linear progression through the stages, whereas customers today often jump back and forth between stages.

  15. AIDA Model Hierarchy: Convert Cold Leads Into Customers

    AIDA Model Back to Glossary In today's competitive landscape, acquiring and retaining customer attention is more crucial than ever. In such a scenario, the AIDA model is a proven roadmap to guide oblivious strangers to excited paying customers, ultimately boosting your revenue. ... AIDA breaks down your customer's journey into different ...

  16. What Is the AIDA Model?

    This model describes a series of steps or stages that customers follow when making purchasing decisions. The AIDA stages are: Awareness: Customers are made aware of a product, brand, or service. Awareness typically comes from advertising. Interest: Customer interest grows as prospects learn more about what benefits the product has to offer and ...

  17. AIDA Model

    Extensions of the AIDA model to AIDA-S and AIDCAS. The original AIDA formula, formulated in the late 19th century, has been expanded to include two additional phases: Satisfaction and Conviction. The AIDA-S model assumes that the customer journey doesn't end with the purchase. In the fifth phase, Satisfaction, customers' satisfaction with ...

  18. AIDA Model: Evolution & Modern Marketing Application + Guide

    Introduced by Elmo Lewis in 1898, the AIDA model stands tall as a foundational advertising theory in the world of marketing. With over a century of influence, it lays out a customer journey that takes an individual through specific stages before deciding to make a purchase. Horizontal Marketing Funnel of the AIDA Model.

  19. How to Thrive with the AIDA Customer Journey Model

    The AIDA model is a process that tracks the customer journey from awareness to interest to desire, and then, finally, to action. Here's what the AIDA model looks like from a customer's perspective: To sum up, the awareness stage represents when a lead discovers a brand or product. Then, as they learn more about a business, they begin to ...

  20. The Aida Model Explained & Best Practices

    The AIDA model is a model used in marketing that describes the steps a customer goes through in the process of purchasing a product. The AIDA model stands for attention, interest, desire and action. ... In addition, various media and/or devices can be used in the course of the customer journey until an interested party becomes a buyer. A simple ...

  21. What Is The AIDA Model And Why It Matters

    AIDA stands for attention, interest, desire, and action. That is a model that is used in marketing to describe the potential journey a customer might go through before purchasing a product or service. The AIDA model helps organizations focus their efforts when optimizing their marketing activities based on the customers' journeys.

  22. What is The AIDA Model? A Complete Guide [2024]

    The answer is simple: whenever you come across a brand, the company strategically influences you at every stage of the sales funnel. They do this using the AIDA marketing model, which has been popular for over a hundred years. It helps the company break the customer journey/behavior into distinct and manageable parts.

  23. AIDA Model

    The steps involved in an AIDA model are: Attention: The first step in marketing or advertising is to consider how to attract the attention of consumers. Interest: Once the consumer is aware that the product or service exists, the business must work on increasing the potential customer's interest level. For example, Disney boosts interest in ...