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Tourism Manager CV Example + A Step-by-Step Guide (2024)

Are you looking to write your perfect Tourism Manager CV?

A career in tourism management offers a world of exciting opportunities, from planning and organising travel experiences to ensuring the smooth operation of tourist destinations.

Crafting an impressive CV is crucial in showcasing your qualifications, relevant experience and noteworthy achievements in this dynamic field.

In this article, we’ll guide you through the process step by step, providing valuable tips and useful examples to help you create a standout CV.

Let’s get started!

Tourism manager CV example
Download CV template (Word format)

How to format your CV

How to write a perfect CV (a step-by-step guide)
Personal profile statement example
Duties to add to your CV
Useful skills to add to your CV
Tips on making your CV more effective

Colin Peters

76 Norman Road Oldham OA41 3QW Mob: 079 6555 3458 Email: [email protected]

I am an extremely keen and creative Tourism Manager with experience in an array of tasks from online promotions and website maintenance to client budgeting and holiday promotions. I strive to provide my customers with the best tourism packages to suit their needs without exceeding their budget. My friendly approach and strong communication skills enable me to build rapport with guests, tour operators, staff, and guides thereby improving efficiency and boasting business. I specialise in organising holiday plans in Europe, Asia and Africa; therefore I am aware of the most appealing places to visit that will make anyone’s holiday one to remember.

Increased sales by 27% at Green Globe Travels, 2016
Being promoted from Tourism Assistant to Manager within a year

Relevant Modules:

Economics of Tourism
Environmental studies
Marketing and Advertising Fundamentals
Research methods
Tourism operations development, management and planning

Main duties performed:

Recommending suitable holiday destinations, tours, travel routes, accommodation and local attractions to customers within their budget
Writing tourism guides for certain cities including London, Paris and Rome
Organising tours across major cities in Europe, Asia and Africa
Booking of flights, ferries, car hire, hotel and holiday accommodation
Making reservations using a variety of online booking systems
Preparing reports, newsletters, adverts and articles for the Marketing department
Developing marketing strategies and tourism business plans
Providing excellent customer support all types of travel/holiday requirements
Meeting with customers to finalise all the travel details for their trip
Contacting new potential customers and offering our services
Producing statistics on sales, travel destinations and customer satisfaction
Liaising with government embassies, tour providers and hotels on a regular basis
Organising and attending holiday exhibitions
Delivering talks and speeches at various national and international events
Hiring staff; particularly during busy holiday periods to give tours
General website maintenance to ensure that its information is up-to-date
Performing market research on the latest trends and developments in the industry and making any recommendations (when necessary)
Dealing with customer queries and issues on a regular basis
Ensuring that information is kept confidential and secure on databases
Predominantly assisting the Tourism Manager in daily tasks
Answering the phone and dealing with customer queries
Maintaining the website and posting new content on a weekly basis
Discussing holiday plans and packages with potential customers
Assisting with the writing of the Tourism Guide for London
Emailing customers for their reviews on the service provided
Tourism Management Institute Certificate
Level 2 ECDL – BCS
Ability to maintain a good business relationship, be responsive to changes in circumstances (cancellations, delays, etc) and always willing to help
Exceptional communication skills developed through regularly holding meetings, delivering speeches and dealing with customers
Creativity; particularly in regards to planning personalised holiday plans
The ability to effectively budget on behalf of our customers
Wide and strong range of IT skills, specialising in Microsoft Word, Publisher, Excel, Access, PowerPoint and Outlook.

Due to my job being within the Travel and Tourism field, I have a natural urge to explore the world, visit new cities and learn about as many cultures as I can. I have extensive knowledge of some of the biggest cities in the world and I love to share this knowledge with family and friends by regularly going on holidays with them.

What makes this CV good and effective?

The personal profile is a concise and compelling summary of the candidate’s career objectives, emphasising their passion for tourism management and their commitment to delivering exceptional experiences. They have given real-life examples to back up their statements, making them more impactful.
Bullet points and short sentences are used to list accomplishments, making it easier for the reader to scan for key information.
The candidate’s work experience is well-detailed, with each job role described in terms of responsibilities, accomplishments and the duration of employment. They have used industry-specific terminology when discussing their work experience, making the candidate appear to be an expert in the travel and tourism industry.
The candidate has excluded irrelevant information, focusing only on what is important to the tourism manager position. There are no unrelated hobbies, personal details or outdated experiences.
The CV is of the ideal length; not exceeding two pages.

Download CV template

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How to save your CV as a PDF document:

Click on File > Save As > Select “PDF” from the drop-down menu.
Utilise a professional template: Begin by using a clean and professional CV template . For example, you can choose a template that highlights your contact information at the top with a clear and concise design that has distinct sections and an easy to follow layout.
Highlight relevant experience: Emphasise your relevant experience in the tourism industry, such as managing hotel operations, coordinating travel tours or overseeing visitor services.
Showcase leadership skills: Demonstrate your leadership abilities, especially if you’ve led teams or projects. For example, “Led a cross-functional team in launching a successful eco-tourism campaign.”
Use a consistent format: Maintain a consistent format for headings, fonts and bullet points throughout your CV for a polished and professional look.
Detail customer service experience: Tourism Managers often deal with customers directly, so emphasise your exceptional customer service skills and any relevant awards or recognitions. Also, mention any courses you have taken in customer service.

How to Write a Tourism Manager CV (in a few simple steps)

Personal details.

Your CV’s personal details section is where you provide essential information about yourself to potential employers. It should contain the following details:

Your full name
Your contact address
Your phone number
Your email address
Your LinkedIn profile (if applicable)
Optional: A professional summary or objective statement

Remember to keep this section concise and accurate, ensuring that employers can easily reach out to you for job opportunities.

Katherine Johnson
14 Summerfield Street, London, EC1A 2DB
Mob: 123-456-7890 Email: [email protected]

Personal profile

The personal profile section of your CV is like your introduction to potential employers.

It’s a brief paragraph that summarises who you are as a professional.

It’s important because it gives employers a quick glimpse of your skills, experiences, and what you can contribute to their organisation.

Click here to find out how to write an effective personal statement for your CV.

Tourism manager personal profile example:

Experienced Tourism Manager with a proven track record of increasing hotel revenue by 15% through effective marketing strategies and exceptional guest service. Skilled in leading cross-functional teams, organising successful events, and managing crises to ensure a seamless visitor experience. Committed to delivering outstanding results and enhancing the reputation of hospitality and tourism establishments.

Achievements and awards

The achievements section in your CV is where you can proudly showcase your key accomplishments.

It’s a list of bullet points highlighting your successes, such as awards you’ve received, promotions you’ve earned, excellent grades achieved, or any notable milestones in your career.

This section helps demonstrate your abilities and the impact you’ve made in your professional life, giving employers a clear picture of your capabilities.

Note: You may also include achievements from your education and life in general, they don’t have to be all work-related.

Earned a First-Class Honours degree in Hospitality Management from the University of Edinburgh.
Received the “Tourism Innovator of the Year” award for developing a unique tour package that attracted a 30% increase in bookings.
Personally planned and completed a solo backpacking adventure across Asia, showcasing adaptability, problem-solving and cultural understanding.

The employment section of a CV, often referred to as the “Work Experience” or “Professional Experience” section, details your past employment history, including job positions held, companies worked for, dates of employment and key responsibilities and achievements in each role.

Main duties and responsibilities performed:

Develop and implement comprehensive tourism marketing strategies to promote UK destinations.
Manage a team of tourism professionals, providing leadership and guidance to achieve sales and customer service goals.
Foster partnerships with local businesses, hotels and attractions to enhance the overall tourist experience.
Monitor and analyse tourist trends and feedback to continually improve tour packages and services.
Ensure compliance with all relevant regulations and quality standards within the tourism industry.

Tourism manager duties to add to your CV

Develop and implement tourism marketing strategies to attract visitors and promote local attractions.
Manage and oversee the day-to-day operations of the tourism department or agency.
Create and manage tour packages, ensuring they are well-designed and appealing to the target audience.
Foster relationships with hotels, restaurants and local businesses to enhance the overall tourist experience.
Train and supervise staff members to provide excellent customer service and maintain high-quality standards.
Monitor and analyse tourist trends, market competition, and customer feedback to make informed decisions.
Ensure compliance with industry regulations, health and safety standards and other legal requirements.
Manage budgets and financial aspects of tourism projects, striving for cost-efficiency.
Develop and maintain partnerships with tour operators, travel agencies and other industry stakeholders.
Promote sustainable and responsible tourism practices to preserve the environment and cultural heritage.

The education section of your CV provides information about your academic background, including your qualifications, educational institutions attended and relevant dates.

Subjects studied:

Tourism Marketing
Destination Management
Hospitality Management
Sustainable Tourism Practices
Business Management in Tourism

Qualifications & training

The professional qualifications section of your CV provides details about any additional certifications, licenses or specialised training relevant to your field that you have obtained.

For example, this section might include certifications like “Certified Tourism Professional (CTP)” or “Hospitality Management Diploma”, showcasing your specific expertise and credentials in the tourism industry.

Chartered Manager (CMgr) – Chartered Management Institute (CMI)
Bachelor of Arts (Hons) in Hospitality and Tourism Management – University of Birmingham
Level 3 NVQ Diploma in Leadership and Management – City & Guilds
Certificate in Travel and Tourism – London School of Business and Finance

Skills and competencies

The skills section is where you highlight your key competencies and abilities that make you a strong candidate for the position.

This section provides a quick snapshot of what you bring to the table.

It should contain a mix of technical skills, soft skills and industry-specific proficiencies.

Destination marketing: Successfully led marketing campaigns that increased tourist arrivals to the Lake District by 20% in the last year.
Team leadership: Managed a team of 10 staff members, achieving a 15% improvement in customer service ratings through effective training and motivation.
Digital marketing for tourism: Orchestrated a social media campaign that gained 50,000 new followers and a 25% boost in online bookings for a boutique hotel in London.

Useful tourism manager skills to add to your CV

Destination marketing: Proficiency in promoting and attracting tourists to specific locations through strategic marketing campaigns.
Customer relationship management: Ability to build and maintain strong relationships with clients, ensuring their satisfaction and repeat business.
Revenue management: Expertise in optimising pricing strategies to maximise revenue for tourism-related businesses.
Digital marketing for tourism: Knowledge of using digital channels, such as social media and online advertising, to reach and engage with potential tourists.
Event planning: Competence in organising and executing events, from small gatherings to large-scale festivals and conferences.
Travel booking systems: Familiarity with reservation systems and online booking platforms to facilitate seamless transactions.
Tourist attractions knowledge: In-depth understanding of local and regional tourist attractions, historical sites and cultural experiences.
Hospitality services: Knowledge of providing exceptional services in accommodations, restaurants and other tourism-related sectors.

Personal interests

The personal interests section of your CV provides a glimpse into your hobbies, activities and passions outside of work to showcase your personality and potential cultural fit with the organisation.

Read more: How to write personal interests on a CV + examples .

Your referees are individuals you designate on your CV who can confirm your qualifications, experience and character to potential employers.

You don’t have to disclose their details at this early stage of the hiring process.

Note: If you do not wish to disclose your references on your CV, you should write, “References are available upon request.”

Tips to make your CV more effective

Utilise action verbs: Start your CV bullet points with strong action verbs, such as “implemented”, “managed” or “enhanced” to convey a sense of accomplishment, e.g., “Managed a team of 15 staff members to ensure seamless guest services.”
Storytelling skills: Highlight your ability to tell captivating stories about destinations and experiences, a valuable skill in marketing and promoting tourism.
Tech savvy: Demonstrate your proficiency with technology and software tools commonly used in the tourism industry, like reservation systems, CRM software and digital marketing platforms.
Adherence to regulations: Describe your knowledge of and adherence to tourism regulations and standards, ensuring compliance and safety for tourists.
Mention professional associations: If you’re a member of relevant industry associations like the Institute of Travel and Tourism, include this information.

Competencies

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Hospitality Manager Resume: Examples and Best Practices

Hospitality management is a multifaceted field that encompasses a range of responsibilities, including customer service, marketing, and event planning. Those who excel in hospitality management are often able to create memorable experiences for their customers, and they can make a significant impact on the success of businesses in the hospitality industry.

One of the most critical documents for any worker in the hospitality management field is the resume. The resume serves as a first impression to potential employers and showcases the individual’s skills and qualifications. In this article, we’ll dive into best practices for crafting an effective hospitality manager resume.

Importance of an effective hospitality manager resume

The hospitality industry is highly competitive, which means that candidates need to set themselves apart from the crowd. With many job seekers vying for the same position, having an effective hospitality manager resume can be the key to standing out and securing an interview.

An effective resume should clearly highlight an individual’s relevant experience, unique qualifications, and skill set. It’s essential to tailor the resume to the specific job being applied for, using industry-specific language and focusing on the candidate’s most relevant experience.

In addition to showcasing a candidate’s qualifications, an effective hospitality manager resume should also demonstrate their attention to detail, organization, and communication skills. These traits are highly valued in the hospitality industry, and they can make the difference between a good resume and a great one.

In the following sections, we’ll explore specific examples and best practices for creating an effective hospitality manager resume that will set you apart from the competition.

Understanding the Role of a Hospitality Manager

As a hospitality manager, your primary role is to oversee the day-to-day operations of your establishment. This includes managing staffing needs, coordinating with vendors, and ensuring that your establishment is clean and well-maintained.

A. Responsibilities

The exact responsibilities of a hospitality manager vary depending on the establishment they work for, but some universal duties include:

Setting and achieving operational goals and targets
Managing staff, including hiring, training, and scheduling
Coordinating with vendors and suppliers to ensure a steady supply of necessary goods and services
Managing budgets and controlling costs
Developing and implementing marketing strategies to attract and retain customers
Ensuring compliance with all relevant regulations and laws
Maintaining a safe and healthy workplace
Handling customer complaints and concerns

B. Essential Skills

To succeed as a hospitality manager, you must possess a wide range of skills, including:

Strong leadership and management abilities
Excellent communication and interpersonal skills
Flexibility and adaptability
Strong problem-solving and decision-making skills
Marketing and sales skills
Financial management skills
Attention to detail
Time management and organization skills

C. Educational Requirements

While specific educational requirements vary, many hospitality manager positions require at least a bachelor’s degree in hospitality management or a related field. Additionally, certifications in areas such as food safety or event planning can be beneficial.

Succeeding as a hospitality manager requires a combination of education, skills, and experience. By understanding the responsibilities, skills, and education required for the role, job seekers can better position themselves for success in this exciting and fast-paced industry.

Crafting a Winning Hospitality Manager Resume

When crafting your hospitality manager resume, it’s important to choose the right format that will showcase your skills and experience effectively. Here are some tips for crafting a winning hospitality manager resume:

A. Choosing the Right Format

There are several different formats you can choose for your hospitality manager resume, including chronological, functional, and combination formats. The chronological format is the most common, as it emphasizes your work experience in reverse chronological order. The functional format emphasizes your skills and achievements, while the combination format combines elements of both chronological and functional formats.

Before choosing a format, consider your own work history and how you want to present yourself to potential employers. Choose a format that best highlights your strengths and experience in the hospitality industry.

B. Tips for Writing a Strong Objective

A well-crafted objective statement can help set the tone for your entire hospitality manager resume. Your objective should be targeted and concise, highlighting your key skills and experience.

When writing your objective, keep in mind the specific job you’re applying for and tailor your statement accordingly. Use active language and highlight your areas of expertise, including any relevant certifications or qualifications.

C. Structuring Your Work Experience

Structuring your work experience section is key to showcasing your experience in the hospitality industry. Make sure to include job titles, dates of employment, and a brief description of your responsibilities in each role.

When listing your work experience, focus on your achievements and accomplishments, rather than just your tasks and responsibilities. Use strong action verbs and quantitative data to demonstrate your impact on previous employers.

D. Highlighting Your Accomplishments

As mentioned above, highlighting your accomplishments is essential to crafting a winning hospitality manager resume. Use specific, measurable data to demonstrate your successes, such as increases in revenue or improvements in customer satisfaction ratings.

When highlighting your accomplishments, make sure to tie them back to the specific needs of potential employers. Demonstrate how your past successes can translate into future success in the hospitality industry.

E. Listing Your Educational Qualifications

In addition to highlighting your work experience and achievements, it’s important to list your educational qualifications in your hospitality manager resume. Include any relevant degrees or certifications, as well as any relevant coursework or training.

When listing your educational qualifications, focus on the skills and knowledge you gained through your education and how they apply to your current or future role in the hospitality industry.

By following these best practices for crafting a winning hospitality manager resume, you can showcase your skills and experience in the best possible light, increasing your chances of landing your next role in the hospitality industry.

Identifying Hospitality Manager Resume Keywords

The success of your job search in the hospitality industry may very well hinge on the keywords included in your resume. With applicant tracking systems (ATS) commonly used by recruiters and HR departments, your resume may never even reach human eyes without relevant keywords.

A. Importance of Keywords in Hospitality Resume

As a hospitality manager, you need to show that you possess the necessary skills and qualities that hospitality recruiters are looking for in their candidates. Properly incorporating the correct keywords into your resume greatly increases your chances of getting noticed by ATS and recruiters alike.

The use of keywords not only optimizes your resume for ATS, but also gives a potential employer a quick snapshot of your abilities and expertise before they dive into your experience section.

B. Most Common Keywords

Some of the most common hospitality manager resume keywords include:

Customer service
Communication skills
Time management
Profit and loss management
Food and beverage management
Event coordination
Front-of-house and back-of-house operations
Multi-tasking
Team player

C. How to Use Keywords Effectively

The best practice for using keywords in your hospitality manager resume is to fit them seamlessly into your content. Do not just list words for the sake of it. Instead, focus on using them in a compelling manner that showcases the skills and qualities that make you an ideal candidate.

Looking at the job description you are applying for and highlighting the relevant keywords will help you actively tailor your resume specifically to that role. This will increase the likelihood that an ATS will match your resume to the job description and increase your chances of getting your resume looked at by a human.

Additionally, emphasizing your accomplishments and results in your resume is a great way to incorporate relevant keywords. This shows the impact you have had in previous roles and how your skills are transferable to the role you are applying for.

Another tip is to use industry-specific jargon as appropriate. This shows that you are well-versed in the hospitality industry and have a solid understanding of its concepts and operations.

Incorporating relevant keywords into your hospitality manager resume is crucial to getting noticed, but it is equally important to use them in a meaningful way. Highlighting your accomplishments, tailoring your resume to the job description, and utilizing industry-specific jargon will make your resume stand out in a highly competitive job market.

Hospitality Manager Resume Example

A. general overview.

As a skilled hospitality manager with years of experience, I possess exceptional leadership, organizational, and communication skills that can drive growth and profitability for the business. My extensive background in overseeing staff, budget, and day-to-day operations has allowed me to develop a deep understanding of the hospitality industry’s nuances.

B. Achievements and Results

In my previous role as a hospitality manager, I implemented several initiatives that led to record-breaking results. I improved customer satisfaction by 20% through staff training programs, resulting in a 15% increase in overall revenue. By identifying cost-saving measures, I was able to reduce operational expenses by 10% while improving the hotel’s market positioning.

Additionally, I spearheaded a marketing campaign that successfully increased event bookings by 25% within the first six months of implementation. My ability to develop strategic partnerships and maintain strong relationships with suppliers has led to a consistent supply of high-quality products and services, resulting in increased customer loyalty.

C. Skills Summary

Outstanding leadership and team management, ensuring high-performance standards and staff retention
Expertise in operational budget management, cost control, and profit optimization leading to an increment in overall revenue
Proven ability to develop and implement staff training programs, leading to a boost in customer satisfaction and overall business performance
Strong communication skills, with the ability to effectively liaise with stakeholders, guests, and staff to deliver superior guest experiences
Creative, innovative and strategic thinker, skilled in the development of marketing campaigns and partnerships that increase business exposure and drive revenue.

With these skills and experience, I am confident that my contribution can take any hospitality business to new heights of success.

Best Practices for a Hospitality Manager Resume

As a hospitality manager, crafting a compelling and effective resume is crucial to landing your next job. In this section, we’ll go over some best practices for creating a resume that stands out and showcases your skills and experience.

A. Resume Length and Formatting

Your resume should ideally be one page long, although in some cases it may stretch to two pages. Keep the focus on your most relevant experience and skills, highlighting your achievements and accomplishments. Format your resume with clear headings and bullet points to make it easy to read.

B. Proofreading and Editing

One of the most important things you can do for your resume is to proofread it thoroughly. Spelling and grammatical errors can make you appear careless and unprofessional. Once you’ve proofread, have someone else review your resume to catch any mistakes you may have missed.

C. Tailoring Your Resume

When applying for a hospitality management position, it’s important to tailor your resume to the specific job you’re applying for. Review the job description carefully and incorporate keywords and phrases into your resume that demonstrate how you meet the qualifications for the position.

D. Keeping Your Resume Up-to-Date

Finally, it’s important to keep your resume up-to-date even when you’re not actively job-seeking. This not only saves you time in the future, but also ensures that you don’t miss any potential opportunities. Keep track of your accomplishments and new skills you’ve acquired, and update your resume regularly to reflect your current experience and qualifications.

By following these best practices, you can create a hospitality management resume that showcases your skills and experience, and helps you stand out to potential employers.

Cover Letter Writing Tips for Hospitality Managers

As a hospitality manager, you know the importance of providing excellent customer service and creating positive experiences for your guests. However, when it comes to finding your next job opportunity, crafting a cover letter is just as important as your resume. Here are some tips to ensure your cover letter makes a lasting impression.

A. Importance of a Cover Letter

Your cover letter is your opportunity to introduce yourself to potential employers and explain why you are the best fit for the position. It should showcase your personality, highlight relevant skills and experiences, and demonstrate your passion for the hospitality industry. Without a cover letter, your application may not stand out among the pool of other candidates.

B. Dos and Don’ts

When writing your cover letter, consider the following dos and don’ts:

Customize your cover letter to the specific job and company you are applying for.
Address your letter to the hiring manager or HR representative by name.
Highlight your relevant skills and experiences.
Show enthusiasm for the position and company.
Proofread carefully for grammar and spelling errors.
Send a generic cover letter that could apply to any job.
Address your letter with “To Whom It May Concern” or “Dear Sir/Madam”.
Repeat information from your resume.
Express dissatisfaction with your current employer.
Submit a cover letter with typos or grammatical errors.

C. Formatting Tips

A well-formatted cover letter is easy to read and provides a professional appearance. Consider the following formatting tips:

Use a professional font, such as Arial or Times New Roman.
Set your margins to 1 inch on all sides.
Use 1.5 or double-spaced lines between paragraphs.
Keep your cover letter to one page.
Use bullet points or numbered lists to present information clearly.

D. Sample Cover Letter

Dear [Hiring Manager’s Name],

I am excited to apply for the hospitality manager position at [Company Name]. As a hospitality professional with over 10 years of experience managing hotel operations and delivering exceptional customer service, I am confident in my ability to succeed in this role.

During my time as a hotel manager at [Previous Company], I oversaw daily operations, including staff management, guest services, and facility upkeep. Through my leadership, our hotel received [Recognition/Award] for our commitment to exceptional customer service.

I am passionate about the hospitality industry and am always seeking opportunities to learn and grow. I am committed to delivering the highest level of service to your guests and ensuring they have an unforgettable experience at your hotel.

Thank you for considering my application. I look forward to discussing my qualifications further and learning more about [Company Name]’s vision for the future.

[Your Name]

Remember that your cover letter is your chance to stand out and showcase why you’re the best fit for the job.

Interview Tips for Hospitality Managers

As a hospitality manager, your job interview should not only focus on your skills and qualifications, but also on your ability to provide excellent customer service, manage a team, and handle any challenges that may arise in the industry.

To help you prepare for your interview, here are some tips to consider:

A. Preparing for Your Interview

Research the Company: Familiarize yourself with the company’s products, services, and mission statement. This will show your potential employer that you are dedicated, knowledgeable, and ready to work for their company.

Review the Job Description: Make sure you understand the details of the role and the expectations of the employer. Highlight your experience and skills that directly relate to the job requirements.

Be Punctual: Arrive at least 10 minutes early for the interview, dress appropriately, and bring a copy of your resume and any other supporting documents.

B. Frequently Asked Questions

Some common questions that you may encounter during your interview include:

What experience do you have in the hospitality industry?
How do you handle difficult customers or guests?
How do you motivate your team to provide exceptional service?
How do you manage inventory and supplies?

C. Dos and Don’ts

To make a good impression during the interview, here are some dos and don’ts to keep in mind:

Smile and make eye contact
Show enthusiasm and a positive attitude
Provide concrete examples of your experience and accomplishments
Ask questions that demonstrate your interest in the role and the company

DON’T:

Interrupt the interviewer
Speak negatively about previous employers or colleagues
Lie about your experience or qualifications
Neglect to follow up with a thank you note after the interview

D. Steps to Follow After the Interview

After the interview, it is important to take the following steps:

Thank the Interviewer: Send a thank you email or note to the interviewer, thanking them for their time and reiterating your interest in the role.

Follow Up: If you haven’t received a response within a week, it is appropriate to follow up with a polite email or phone call to inquire about the status of the application.

Evaluate your Performance: Take a moment to reflect on your performance during the interview. What did you do well, and what could you have improved upon? Use this feedback to prepare for future interviews.

By following these tips and best practices, you will be well on your way to acing your hospitality manager interview and landing your dream job in the industry.

Common Mistakes to avoid in Hospitality Manager Resume

Writing an impressive resume requires attention to detail and avoiding common mistakes. The hospitality industry is highly competitive, and a small error can cost you a great job opportunity. Therefore, below are some common mistakes to avoid in a hospitality manager resume.

A. Grammatical and Spelling Errors

Grammar and spelling errors are an instant turnoff for recruiters, making it essential to proofread your resume. An error can show a lack of attention to detail and professionalism. A resume with grammatical errors might end up in the rejection pile without getting a second glance. Hence it is necessary to double-check your resume for spelling, grammar, and syntax errors. One way to ensure your resume is error-free is to run it through online grammar checkers like Grammarly.

B. Emphasizing Responsibilities over Achievements

While listing job responsibilities is necessary, focusing only on responsibilities rather than achievements is a common mistake. Employers are not interested in knowing just what you were responsible for; they want to know what you achieved in the role. Therefore, it is essential to highlight your accomplishments and quantify them with metrics where possible. It could be anything from reducing employee turnover to increasing customer satisfaction and revenue growth.

C. Using Unprofessional Language and Emails

Using informal language or slang in your resume could make you appear unprofessional. One must ensure that the language should be formal and concise. Avoid the use of contractions and slang, which can be confusing to some employers. Also, ensure that the email address you use on your resume is professional. Avoid sarcastic, offensive or comical email addresses, which could lead to inappropriate first impressions. Your email should be simple and professional, ideally using a combination of your name and surname.

Writing a great hospitality manager resume can be challenging. Several common mistakes can hinder your chances of being hired. It is crucial to proofread your resume for grammatical errors, emphasize your achievements as well as your responsibilities while using a professional language and email. By avoiding these common errors, you can effectively showcase your abilities, qualifications, and stand out in the crowded hospitality job market.

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Hotel manager CV example

The hotel manager CV example above should give you an idea of how to best showcase your professional experience in a way which is visually pleasing and easy to navigate.

Later on in the guide, I’ll cover exactly what you need to include in each section.

Build your CV now

Hotel manager CV structure & format

Recruiters receive tens or hundreds of CV’s for every hotel manager position, so a well-presented document which is easy for them to follow will be greatly appreciated.

On the other hand, a scruffy-looking CV could land you an immediate rejection.

So, follow my top CV format and structure tips to ensure that your CV is well-organised and professional-looking.

Formatting Tips

Use bold text for headers, and include bullet points, lists and columns where appropriate, to help break up sections and highlight your key selling points.
No matter how much hospitality experience you have, you’ll need to keep your CV to a maximum length of 2 sides of A4.
Be consistent with your formatting techniques – for example, use the same font throughout and ensure each header is formatted in the same way.
Don’t include a profile photo. In the UK, it’s illegal to consider factors like age, race or gender during the recruitment process, so they may not even consider your application if you include one.

Quick tip: If writing isn’t one of your strong points, try using our quick-and-easy CV Builder to eliminate the risk of making spelling and grammar mistakes.

Structuring your CV

Break up your CV into the following sections to create a pleasant reading experience for recruiters:

Contact details – You only need to share your name, email address and phone/mobile number.
Profile – In 5-10 lines, summarise your relevant professional experience, skills and accomplishments so far. The key is to draw recruiters in by immediately highlighting that you’re perfectly matched to the candidate requirements.
Work experience / Career history – Detail your relevant work experience to date, starting with your most recent role and working backwards.
Education – Share any relevant qualifications, certifications or diplomas you hold, noting the institution and dates of completion.
Interest and hobbies – If you have a hobby or interest which could add value to your application, list it here – otherwise, this section is optional.

Now, we’ll go through what to include in each CV section in further detail.

CV Contact Details

At the very top of your CV, note down your contact details so that recruiters can easily contact you for an interview.

Phone number
Email address
Location – Don’t waste space with your full address, just list your town or city, such as ‘Leeds’ or ‘Brighton’.

Hotel manager CV Profile

Hotel manager roles are likely to receive a fair few applications, so it’s essential to make sure yours stands out at first glance.

Creating a short, sharp and snappy CV profile which summarises your key selling points, experience and skills, is a great way to catch the recruiter’s eye.

Ultimately, it should leave recruiters wanting to know more and entice them to read your entire CV.

Tips to consider when creating your profile:

The overarching goal of your profile is to prove that you’re exactly the person the employer is looking for. So, before writing your profile, take a good look over the job description and aim to match the desired requirements as closely as possible.
Your CV profile should only be between 5-10 lines in length. The key is to provide a punchy high-level snapshot of why you’re perfectly suited to the role, which encourages the reader to delve deeper into your application to find out more.
Clich é s like ‘great team player’ or ‘good communicator’ are incredibly boring for recruiters – they see these phrases on every other CV! Leave out meaningless buzzwords and prove your worth with quantified achievements and results instead.

What to include in your hotel manager CV profile?

Level of experience – How many years of relevant experience do you have?
Relevant qualifications – Mention your highest relevant qualifications, whether that’s a travel and tourism diploma or a business management degree.
Types and sizes of hotels managed – Have you managed small boutique hotels, a branch of an international chain or a prestigious city hotel? Give an overview of the type of environments you’ve had exposure to so far.
Sizes of teams led – As a manager, a huge part of your role will be training, monitor and managing hotel staff, so recruiters will be keen to understand the sizes of teams you’ve led to date.
Results – Whether you increased occupancy rates by 50% in a year or reduced staff costs by £3k per month without affecting the guest experience, nothing will prove your value more than quantified achievements and results.

Core skills section

Just below your profile, you should create a short, columned core skills section.

You should match this up to the candidate requirements as closely as you can by including all the key skills that the employer is seeking.

This is bound to grab the attention of recruiters, even if they’re only scanning your CV to begin with.

Work experience/Career history

Now you’ve made sure the top section of your CV will command attention, you can talk in more detail about your hospitality experience.

Begin with your most recent role and work backwards.

If you’re a seasoned hotel manager and boast decades of experience, you don’t need to talk in detail about every role you’ve ever had.

Focus on your most recent and relevant experience and shorten down the description for your older roles, as shown in the example CV.

Structuring your roles

Your work experience section is likely to be lengthy, but listing it in a huge, uninterrupted block of text is a massive turn-off to recruiters.

Use this role structure explained below to allow them to pick out key information and navigate between roles with ease.

Begin by sharing a brief outline of the role, including the type of hotel, the sizes/types of teams you led and the budgets managed.

“Responsible for the day-to-day operation of a 215 room seaside hotel. Oversaw a team of over 100 employees across several departments, including housekeeping, catering and front of house, with sole responsibility for forecasting and yearly budget.”

Key responsibilities

Create a bullet-pointed list of your daily duties and responsibilities within the position.

Oversaw the management of housekeeping, front office, catering, security and building/grounds maintenance.
Handled employee supervision, recruitment, scheduling and training.
Reviewed P&L, budgets, forecasts, revenues and expenses.

Key achievements

Allow recruiters to see your tangible value by rounding up the role with 1-3 key achievements from the position.

Add impact by quantifying your examples with metrics, facts and figures.

Improved Tripadvisor rating from 15/30 to 4/30 by implementing new customer service strategies.
Reduced housekeeping cost by £5k per month without affecting the guest experience.
Decreased employee turn-over by 60%.

Recruiters in the hospitality value experience over everything else, but it’s still important to mention your qualifications.

Begin with your highest, relevant qualification and work backwards. Vocational qualifications, courses or certifications should be included too, providing they’re relevant to the industry.

Make sure to include the name of the qualification (e.g. BA Business Management or BTEC Travel and Tourism ), the name of the institution and the year you completed it.

Hobbies and interests

You may wish to note down your hobbies and interests at the very bottom of your CV, but this section is optional.

If you have an interesting hobby which demonstrates skills related to the hospitality industry, such as organising charity events, it could add further value to your application.

However, if you’re an experienced candidate, it’s probably in your best interests to use the space elsewhere on your CV.

It’s also worth noting that generic hobbies, such as ‘listening to music’, are best left off your CV.

Essential skills for your hotel manager CV

Team leadership – Recruit, train and monitor hotel staff.

Customer service – Oversee the guest experience and deal with customer complaints quickly and effectively.

Budgeting and cost-cutting – Manage budgets and financial plans. Control and optimise expenditure to cut staff, guest and housekeeping costs.

Profitability – Set and achieve sales and profit targets, devise market and revenue management plans.

Service delivery – Plan, organise and manage catering and other hotel services.

Supplier management – Work with and manage a potentially large network of contractors and suppliers.

Marketing – Promote and market the business to increase occupancy rates.

Writing your hotel manager CV

Competition for the top hotel manager roles can be tough, but a professional and impactful CV will allow you stand out from the crowd.

By starting with a punchy profile and core skills section, then rounding up with a well-structured work experience section which puts your achievements in the spotlight, recruiters should be keen to invite you for a face-to-face interview.

Remember to finish up the CV writing process by triple-checking your application for spelling and grammar errors, as your CV needs to be flawless.

Good luck with your job search!

• Managed a team to accurately process 300+ patient meal orders daily, ensuring adherence to dietary needs and hospital nutrition standards.
• Devised a training program that increased staff compliance with safety and sanitation regulations by 40%, greatly improving patient safety.
• Led the implementation of a new IT system for meal tracking that reduced errors in patient meal delivery by 25%.
• Optimized the floor stock process, which resulted in a 15% decrease in waste while maintaining ready availability of essential nourishments.
• Successfully coordinated with dietitians and nutrition technicians to monitor and adjust meal plans for 100+ patients on restricted diets each week.
• Received commendation for exceptional patient service and resolving 98% of dietary concerns on initial patient or nursing staff contact.
• Provided high-quality dietary services to 200+ patients daily, ensuring accurate adherence to individual meal plans.
• Instituted a patient feedback system that led to a 30% increase in patient satisfaction scores related to meal quality and selection.
• Collaborated with IT staff to streamline data entry systems, reducing average meal order processing time by 15%.
• Conducted regular reviews of patient listings to verify accurate diet information, identifying and correcting 100+ errors quarterly.
• Assisted in reducing cross-contamination incidents by suggesting improvements in the nourishment room setup.
• Handled 80+ customer interactions per day, providing informed responses to inquiries about amenities and services.
• Implemented up-selling strategies that increased average revenue by $5K per month.
• Received Customer Service Star Award twice for consistently receiving 'Excellent' ratings on post-visit surveys.
• Worked with kitchen staff to accommodate special dietary requests for events, boosting customer satisfaction by 20%.

5 Hospitality Resume Examples & Guide for 2024

Hospitality focuses on creating memorable experiences for guests while ensuring their comfort and satisfaction. When crafting your resume, highlight your ability to manage guest relations, coordinate events, and handle customer inquiries effectively. It's crucial to emphasize your skills in communication, problem-solving, and teamwork. Additionally, mentioning achievements like improving guest satisfaction scores and successfully managing high-pressure situations will demonstrate your contributions to previous roles.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

One resume challenge you may face in the hospitality industry is effectively communicating your diverse skill set and customer service experience on a single page. Our guide is designed to help you streamline this process, ensuring that your resume showcases your abilities concisely and persuasively to potential employers.

Hospitality resume samples that got people hired at top companies.
How to perfect the look-and-feel of your resume layout.
How to showcase your achievements and skills through various resume sections.
How you could hint to recruiters why your resume is the ideal profile for the job.

If the hospitality resume isn't the right one for you, take a look at other related guides we have:

McDonalds Resume Example
Bar Manager Resume Example
Fast Food Resume Example
Baker Resume Example
Restaurant General Manager Resume Example
Head Bartender Resume Example
Restaurant Server Resume Example
Kitchen Manager Resume Example
Fine Dining Server Resume Example
Food Service Manager Resume Example

Is there a correct way to format your hospitality resume?

This is a tricky question. While skimming over your resume, recruiters will be looking at your experience and the message your profile conveys. That's why your resume format needs to be clear and concise, serving to supplement and organize your experience. Professional best practices point that the best hospitality resumes:

Follow the reverse chronological order, where the most recent experience items are presented first . This is to keep your expertise succinct and to show recruiters your career growth over the years;
Have a clearly defined header that includes all relevant contact information and a portfolio or a LinkedIn link. In some countries, it is acceptable to include a professional photo , so that your application is more memorable;
Feature the most important hospitality resume sections towards the top, e.g. summary, skills, and experience. That way, recruiters can immediately find information that is relevant to the role;
Take up no more than two pages - and two pages are the exception for more experienced professionals. Keep your expertise to the point and use your hospitality resume real estate wisely .
Selecting modern, yet simple fonts, e.g. Rubik, Lato, etc., would help your application stand out;
Many candidates stick with the tried-and-tested Arial or Times New Roman, but you'd want your hospitality resume to be a bit more unique;
The ATS can read all serif and sans-serif fonts, so you should avoid fancy, formal script (or cursive) fonts.

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The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

Ensure your hospitality resume stands out with these mandatory sections:

Header - the section recruiters look to find your contact details, portfolio, and potentially, your current role
Summary or objective - where your achievements could meet your career goals
Experience - showcasing you have the technical (and personal) know-how for the role
Skills - further highlighting capabilities that matter most to the hospitality advert and your application
Certifications/Education - staying up-to-date with industry trends

What recruiters want to see on your resume:

Exceptional customer service skills and experience
Proven ability to handle and resolve guest complaints effectively
Experience with hospitality management software and reservation systems
Flexibility in schedule, including availability for nights, weekends, and holidays
Demonstrable skills in upselling hotel services and amenities

Writing your hospitality resume experience

Within the body of your hospitality resume is perhaps one of the most important sections - the resume experience one. Here are five quick tips on how to curate your hospitality professional experience:

Include your expertise that aligns to the job requirements;
Always ensure that you qualify your achievements by including a skill, what you did, and the results your responsibility led to;
When writing each experience bullet, ensure you're using active language;
If you can include a personal skill you've grown, thanks to your experience, this would help you stand out;
Be specific about your professional experience - it's not enough that you can "communicate", but rather what's your communication track record?

Wondering how other professionals in the industry are presenting their job-winning hospitality resumes? Check out how these hospitality professionals put some of our best practices into action:

Directed a team of 25 staff members at an upscale restaurant in Downtown Chicago, resulting in an increase in customer satisfaction by 30% as measured by online reviews and surveys.
Pioneered a farm-to-table initiative with local suppliers that reduced food costs by 20% while enhancing menu quality and freshness.
Implemented a wine pairings program that boosted evening sales by 15%, attracting a more affluent clientele and expanding the restaurant's market position.
Managed operations for a chain of boutique hotels resulting in a year-on-year revenue growth of 18% through strategic marketing and customer loyalty programs.
Led the technology upgrade project that included the rollout of a new property management system, enhancing reservation efficiency and guest experience.
Spearheaded a staff development program that decreased turnover rate by 25% and fostered a positive work culture.
Addressed and resolved an average of 30 guest concerns per day, maintaining a 95% satisfaction rate across service touchpoints.
Collaborated with the housekeeping and maintenance teams to improve room readiness time by 20%, enhancing guest check-in experience.
Curated bespoke experiences for VIP guests, resulting in a 40% repeat visitation rate and numerous positive high-profile reviews.
Designed and executed a seasonal menu revamp across all outlets in the resort, attracting media attention and a 12% uptick in dining revenue.
Trained and developed a kitchen brigade of 50 chefs, which led to the winning of a prestigious industry award for culinary excellence.
Launched a sustainability program to incorporate organic, locally-sourced produce, cutting down on waste by 30% and ingratiating the brand with environmentally-conscious consumers.
Oversaw the day-to-day operations of a 300-room hotel, achieving a year-over-year average occupancy rate of 85% which outperformed regional benchmarks.
Initiated a partnership with ride-sharing services to provide seamless transportation for guests, improving guest satisfaction ratings regarding convenience.
Negotiated vendor contracts which resulted in a 10% reduction in operating costs while maintaining quality standards for guest amenities.
Orchestrated over 200 high-profile corporate events and weddings with up to 500 attendees, consistently achieving guest satisfaction scores above 90%.
Implemented a digital event management system that streamlined the planning process, reducing setup times by 25% and labor costs by 15%.
Developed strong relationships with vendors and event planners, which expanded the client base by 50% through referrals and repeat business.
Provided elite concierge services for a high-end clientele, enhancing customer loyalty through personalized attention and bespoke service offerings.
Masterminded a local attractions partnership program that delivered unique guest experiences and increased in-house service revenue by 22%.
Coordinated personal shopping and exclusive event access for guests which improved overall guest satisfaction and positioned the hotel as a premier luxury destination.
Managed a team of 15 front desk employees, ensuring optimal staffing and training leading to a decrease in guest check-in time by an average of 5 minutes per guest.
Collaborated with the IT department to implement a mobile check-in solution, improving guest convenience and reducing front desk queues during peak hours.
Analyzed customer feedback to make data-driven decisions that enhanced the front office operations, reflected by a consistent increase in positive guest feedback annually.

Quantifying impact on your resume

Mention the number of guests you have served on average per shift to demonstrate your ability to handle high-volume service environments.
Include the percentage increase of customer satisfaction rates during your tenure to showcase your contribution to enhanced guest experience.
Quantify the revenue growth you contributed to by up-selling or cross-selling amenities and services during customer interactions.
Highlight the number of staff you've trained or supervised to show leadership and teamwork capabilities.
Specify the amount of time you've reduced in check-in and check-out processes through efficiency improvements.
List the size of events or conferences you've coordinated to underline your organizational skills and attention to detail.
State the percentage by which you've increased repeat customer rates, indicating your role in customer retention and loyalty building.
Detail the cost savings you achieved through effective inventory management or negotiation with vendors.

Action verbs for your hospitality resume

No relevant experience - what to feature instead

Suppose you're new to the job market or considering a switch in industry or niche. In such cases, it's common to have limited standard professional experience . However, this isn't a cause for concern. You can still craft an impressive hospitality resume by emphasizing other sections, showing why you're a great fit for the role:

Emphasize your educational background and extracurricular activities to demonstrate your industry knowledge;
Replace the typical experience section with internships or temporary jobs where you've gained relevant skills and expertise;
Highlight your unique skill set, encompassing both technological and personal abilities;
Showcase transferable skills acquired throughout your life and work experiences so far.

Hospitality skills and achievements section: must-have hard and soft skills

A key principle for your hospitality resume is to prominently feature your hard skills, or the technologies you excel in , within the skills section. Aim to list several hard skills that are in line with the job's requirements.

When it comes to soft skills, like interpersonal communication abilities and talents , they're trickier to quantify.

Claiming to be a good communicator is one thing, but how can you substantiate this claim?

Consider creating a dedicated "Strengths" or "Achievements" section. Here, you can describe how specific soft skills (such as leadership, negotiation, problem-solving) have led to concrete achievements.

Your hospitality resume should reflect a balanced combination of both hard and soft skills, just as job requirements often do.

Top skills for your hospitality resume:

Point of Sale (POS) Systems

Property Management Systems (PMS)

Reservation Management Software

Customer Relationship Management (CRM) Tools

Food and Beverage Management Systems

Inventory Management Software

Online Booking Platforms

Event Management Software

Accounting Software

Social Media Management Tools

Communication

Customer Service

Problem Solving

Adaptability

Time Management

Attention to Detail

Conflict Resolution

Cultural Awareness

If the certificate you've obtained is especially vital for the industry or company, include it as part of your name within the resume headline.

Discover the perfect certification and education to list on your hospitality resume

Value the insights your resume education section offers. It can shed light on various proficiencies and experiences tailored for the job.

Add only college or university degrees, stating the institution and duration.
If you're nearing the end of your degree, note your graduation date.
Weigh the pros and cons of including unrelated degrees - it might not be your best choice with so little space on your resume.
Talk about your educational achievements if they amplify your relevant experience.

There are so many certificates you can list on your resume .

Just which ones should make the cut?

List your prominent higher education degree in a separate box, alongside the name of the institute you've obtained it from and your graduation dates
Curate only relevant certificates that support your expertise, hard skills, and soft skills
Certificates that are more niche (and rare) within the industry could be listed closer to the top. Also, this space could be dedicated to more recent certifications you've attained
Add a description to your certificates or education, only if you deem this could further enhance your chances of showcasing your unique skill set

When listing your certificates, remember that it isn't a case of "the more, the merrier", but rather "the more applicable they are to the industry, the better".

Recruiters have hinted that these are some of the most in-demand certificates for hospitality roles across the industry:

The top 5 certifications for your hospitality resume:

Certified hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
Certified Hotel Administrator (CHA) - American Hotel & Lodging Educational Institute
Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute
Certified hospitality Revenue Manager (CHRM) - American Hotel & Lodging Educational Institute
Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

How to List a Major & Minor on Your Resume (with Examples)
When Should You Include Your High School on Your Resume?

Deciding between a resume summary or objective for your hospitality role

Understanding the distinction between a resume summary and an objective is crucial for your hospitality resume.

A resume summary, typically three to five sentences long, offers a concise overview of your career . This is the place to showcase your most pertinent experience, key accomplishments, and skills. It's particularly well-suited for those with professional experience relevant to the job requirements.

In contrast, a resume objective focuses on how you can add value to potential employers. It addresses why they should hire you and outlines your career expectations and learning goals. Therefore, it's ideal for candidates with less experience.

In the following section of our guide, explore how resume summaries and objectives differ through some exemplary industry-specific examples.

Resume summaries for a hospitality job

Dynamic hospitality professional with over ten years of experience managing upscale boutique hotels. Adept at orchestrating premium guest experiences and driving operational efficiencies. Successfully increased year-over-year revenue by 25% at the prestigious Sunset Inn & Suites, showcasing a talent for leadership and a deep understanding of the luxury market dynamics.
Veteran restaurant manager possessing a stellar 15-year track record in bustling New York City dining establishments. Expertise lies in team leadership, inventory control, and guest relations resulting in a 30% surge in diner retention. Spearheaded a major menu overhaul that boosted sales and garnered critical acclaim in local food circles.
Seasoned IT specialist eager to transfer a decade of experience managing complex projects and technical teams into a new career in hotel operations. Proven ability to optimize processes and technology implementation to enhance efficiency. Spearheaded the deployment of an enterprise-wide software upgrade, improving productivity levels by 40% for a major tech corporation.
Dedicated educator with over eight years of experience in curriculum development and student engagement, seeking to bring transferable skills to the hospitality industry. Exceptional at creating positive environments and implementing strategic planning, with a track record of increasing student performance metrics by 20% over four academic years.
As an ambitious new entrant to the hospitality industry, my objective is to apply my vibrant customer service ethic and passion for creating memorable experiences to exceed guest expectations. Eager to leverage skills gained from volunteer positions and extracurricular leadership roles to make a significant impact in a challenging and rewarding hospitality setting.
Motivated professional with strong interpersonal skills and a passion for travel and culture, aiming to embark on a hospitality career. Skilled in communication and organization, and looking forward to bringing my enthusiasm for creating outstanding guest experiences while developing my expertise and contributing to an establishment's success.

Additional valuable hospitality resume sections to stand out

When assessing candidate applications, recruiters are often on the lookout for elements that go beyond meeting standard requirements and technical expertise.

This is where extra sections could play a key role in showcasing your unique skill set and personality.

Make sure to include sections dedicated to:

How you spend your free time, outside of work. The interests resume section also goes to show your personality and transferrable skills; and may also serve to fill in gaps in your experience;
Most innovative work. The projects resume section brings focus to what you're most proud of within the field;
How you're able to overcome language barriers. The language resume section is always nice to have, especially if communication would be a big part of your future role;
Industry-wide recognitions. Remember that the awards resume section should highlight your most noteworthy accolades and prizes.

Key takeaways

We trust that this Enhancv guide has been informative and useful. To summarize the essential points:

Opt for a simple and readable format, focusing more on your hospitality achievements rather than just duties;
Emphasize your accomplishments in the hospitality experience section over mere responsibilities;
If lacking relevant experience, utilize various resume sections like education and volunteering to demonstrate your suitable skill set;
Never overlook the significance of pertinent higher education, training, and certifications;
Incorporate diverse sections in your resume to highlight not just your skills expertise but also your personality.

Looking to build your own Hospitality resume?

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Hospitality Management CV Example

Home » Administration Resume Samples » Hospitality Management CV Example

Are you a Hospitality Management by profession and looking for a career change? We have good news for you! use our job-winning professional Hospitality Management CV Example template. You don’t have to start writing from scratch. Just click “Edit CV” and modify it with your details. Update the template fonts and colors to have the best chance of landing your dream job. Find more CV Templates.

Richard Lauren

Hospitality management.

As an outstanding hospitality student and customer service enthusiast. I have always feel drawn to providing service to people. I am determined to learn more and developed myself in this field. I would like to broaden my horizons and gain insights on hospitality industry and its dynamic better. I am seeking a challenging but rewarding internship where I can serve and giving services to others while doing my job, to make everyday a meaning one, and also improving myself at the same time.

Leadership skill
Customer Service, Service-minded, Flexible, and Open-minded
Multitasking
Keynote, MS Office, Powerpoint, Photoscape
Strong Interpersonal Skills and Good Communication
Attention to Detail

Work Experience

Operation manager.

Being a staff leader for organizing nandhini paradise st mark road Launching Bangalore.
To be in charge of contacting and coordinating with mr.rupesh speakers at Bangalore Smart City Launching Karnataka.
To be responsible for the registration process before, during, and after the event.
Assisting with setting up and decorating the event at Bangalore City, as well as checking the overall readiness of the event.
To be responsible for contacting and coordinating with event organizers, food vendors, suppliers, and attendees before, during, and after the Wonderfruit Festival 2019 for 6 days.
Assisting with registration process during the festival and supervise other staffs.
To be in charge of managing and checking the overall readiness of registration process, including POS devices and access control areas.

Staff leader

To be in charge of managing area and registration process before, during, and after 808 Festival 2018 for 3 days.

To supervise other staffs in registration process.

International Hospitality Management

Cumulative GPA: 3.43

Taken Courses:

Management and Organization Behavior
International Service Quality Management
Sustainable Development for Hospitality and Tourism Industry
Event Management
Human Resources Management and Development
Marketing and Sales for Hospitality Industry

Clubs and Activities

Member of Dog Lover and Art Club.
Joining MUIC Welcoming Unity Camp and Freshmen Committee Election.
Assisting in Mini-Open House for parents and applicants.

High School Diploma

Graduated with the GPA of 3.50 majoring in International Business.
School golfer and a part of marching band.
Joining drama class and participating in school drama.

Chancherry Pavilion Hotel and Training Center

Organized a themed night event as an internship batch in the theme of Thainess, where guests are served with full-course meals and quality wine, while also enjoying different performances.
To be mainly responsible for decorations, layout management, and emceeing.

Career Expert Tips:

Always make sure you choose the perfect resume format to suit your professional experience.
Ensure that you know how to write a resume in a way that highlights your competencies.
Check the expert curated popular good CV and resume examples

Exploring the Dynamic Field of Hospitality Management

In the ever-evolving world of hospitality, the role of a Hospitality Manager holds a key position. This dynamic role blends strategic planning, customer service, and team leadership to ensure a seamless and enjoyable experience for guests. Let’s delve into the multifaceted responsibilities and requirements that define the realm of Hospitality Management, a field where expertise in service meets the art of leadership.

Requirements for a Hospitality Management Career

Embarking on a career in Hospitality Management necessitates a combination of skills, education, and practical experience. Here are the essential prerequisites to step into this dynamic field:

A degree in Hospitality Management, Hotel Administration, or a related field, providing a solid foundation in the industry.
Extensive knowledge of hotel operations, including front and back-end processes, guest services, and event management.
Demonstrated leadership and managerial skills, gained through experience and possibly supplemented by relevant courses and certifications.
Exceptional communication and interpersonal skills to ensure effective collaboration with staff and provide excellent customer service.
Proficiency in relevant software for reservations, point of sale, and other hotel management systems.
An understanding of industry trends and the ability to adapt strategies accordingly to stay competitive in the market.

Consider obtaining additional certifications in hospitality management to enhance your profile and stand out in the competitive job market.

Responsibilities of a Hospitality Manager

The role of a Hospitality Manager is diverse, encompassing various aspects of hotel and event management. Let’s unravel the key responsibilities that define this role:

Overseeing day-to-day hotel operations, ensuring a high standard of service and guest satisfaction.
Managing staff, including recruitment, training, and performance evaluations, to maintain a skilled and motivated team.
Developing and implementing strategic plans to enhance the hotel’s reputation and profitability.
Coordinating events, conferences, and other functions hosted by the hotel, ensuring smooth execution and customer satisfaction.
Handling customer complaints and concerns promptly and effectively, turning challenges into opportunities for improvement.
Ensuring compliance with industry regulations and hotel policies to maintain a safe and legal environment.
Keeping abreast of industry trends and innovations to implement new strategies and technologies for improved efficiency.

Each responsibility requires a unique skill set, making a Hospitality Manager a versatile and adaptive professional.

Hospitality Manager CV Writing Tips

Crafting a compelling CV is essential to stand out in the competitive hospitality industry. Here are some tips to create a CV that showcases your skills and experiences effectively:

Highlight your leadership roles, emphasizing instances where you have successfully managed teams to deliver exceptional service.
Detail specific initiatives or programs you have implemented, showcasing the positive impact on the hotel’s operations or customer satisfaction.
Quantify your achievements with metrics, providing tangible evidence of your contributions to previous employers.
List relevant certifications and training, demonstrating your commitment to professional development in the hospitality field.
Customize your CV for each application, tailoring it to the specific requirements of the job description.

Your CV is a representation of your journey and accomplishments in the world of Hospitality Management. Make it a compelling story.

Hospitality Manager CV Summary Examples

Your CV summary is the first impression you make on potential employers. Craft a powerful snapshot of your career journey with examples like:

“Seasoned Hospitality Manager with over a decade of experience, adept at leading teams to deliver exceptional guest experiences and drive revenue growth.”
“Dynamic and results-oriented Hospitality Manager with a proven track record in event management, consistently exceeding guest expectations and improving operational efficiency.”
“Experienced Hospitality Manager with expertise in implementing innovative strategies, enhancing overall hotel performance and guest satisfaction.”

Your CV summary sets the tone for your application, showcasing your strengths and the value you bring to the table.

Create a Robust Experience Section for Your Hospitality Manager CV

Your experience section is the core of your CV, narrating your journey through various roles and responsibilities. Provide detailed examples to highlight your achievements:

“Led a team of hotel staff in a renowned establishment, resulting in a 25% increase in positive customer reviews and a 15% rise in repeat business.”
“Implemented a guest loyalty program that contributed to a 30% boost in customer retention and a notable increase in overall revenue.”
“Successfully coordinated and managed a high-profile event, garnering positive feedback and enhancing the hotel’s reputation as an event venue.”

Each experience listed should contribute to painting a comprehensive picture of your impact on the organizations you’ve been a part of.

Education Section for Your Hospitality Manager CV

Your educational background serves as the foundation of your expertise. Showcase your academic achievements like:

Master’s in Hospitality Management, XYZ University, a comprehensive program equipping me with in-depth industry knowledge, 2015.
Bachelor’s in Hotel Administration, ABC University, the cornerstone of my career in the hospitality sector, 2012.
Certified Hospitality Supervisor (CHS), demonstrating commitment to ongoing professional development, 2016.

Each educational qualification reflects your dedication to learning and staying current in the field of Hospitality Management.

Key Skills for Your Hospitality Manager CV

Your skill set is a toolbox equipped with diverse abilities honed over the years. Showcase essential skills for a Hospitality Manager:

Soft Skills:

Leadership and team management, guiding your team to success.
Effective communication, ensuring clear conveyance of information and building strong relationships with both staff and guests.
Problem-solving, finding solutions in challenging situations to maintain seamless operations.
Attention to detail, ensuring nothing slips through the cracks in guest service and hotel management.
Adaptability, the ability to navigate changing scenarios in the dynamic hospitality industry.

Hard Skills:

Proficiency in hotel management software, facilitating efficient reservations, check-ins, and overall hotel operations.
Event coordination and management, ensuring successful execution of conferences, weddings, and other functions.
Financial acumen, understanding budgeting and resource management for optimal operational efficiency.
Knowledge of industry regulations, maintaining compliance to safeguard both guests and the hotel.
Project management, overseeing initiatives from conception to completion for overall success.

Each skill is a valuable tool in providing exceptional hospitality services and effective leadership.

Common Mistakes to Avoid in Your Hospitality Manager CV

While crafting your CV, steer clear of common pitfalls that can hinder your chances of landing your desired role. Avoid these mistakes:

Avoid using a generic CV for all applications; tailor each CV to the specific requirements of the job description.
Avoid listing job duties without showcasing achievements; provide depth and context to your professional narrative.
Don’t underestimate the importance of a cover letter; use it as an opportunity to connect with potential employers and convey your story.
Steer clear of industry jargon overload; ensure your CV is clear and accessible to a broad audience.
Always proofread your CV to maintain a professional image; typos and errors can detract from your credibility.

Avoiding these mistakes will contribute to crafting a CV that is both authentic and compelling.

Key Takeaways for Your Hospitality Manager CV

As we conclude this comprehensive guide to crafting your Hospitality Manager CV, remember these key points to create an impactful application:

Highlight your leadership journey, emphasizing milestones and successful team management.
Showcase your technical proficiency in hotel management systems and event coordination.
Detail strategic initiatives you’ve spearheaded, portraying your visionary approach to Hospitality Management.
Include a section on continuous learning, displaying certifications and courses undertaken for professional development.

Finally, feel free to utilize resources like AI CV Builder , CV Design , CV Samples , CV Examples , CV Skills , CV Help , CV Synonyms , and Job Responsibilities to create a standout application and prepare for the Hospitality Manager job interview .

Armed with these insights and tips, you are now ready to craft a CV that is a true reflection of your journey, skills, and aspirations. Remember, your CV is not just a document; it is a canvas where you paint your career story, a story of growth, learning, and leadership. Best of luck!

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Privacy overview.

Tourism Management Resume Examples

Writing a great tourism management resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own tourism management resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the tourism management job you're after.

or download as PDF

Essential Components of a Tourism Management Resume

A Tourism Management resume serves as a beacon, guiding potential employers through your professional landscape. It highlights your proficiency in managing travel services, collaborating with stakeholders, orchestrating events, and staying abreast of industry trends. In a competitive job market, a well-crafted resume can be your ticket to securing a coveted position. This guide will explore the critical elements of an impactful Tourism Management resume, detailing the necessary sections, their significance, and how to make them stand out.

1. Contact Information

Your contact information is the bridge connecting you to potential employers. It's essential for facilitating communication regarding job opportunities.

How to List Contact Information for a Tourism Management Resume

Include your full name, phone number, and a professional email address. A LinkedIn profile or professional website can also be added to provide a more comprehensive view of your professional background. While a home address is optional, it can be relevant if relocation is a consideration for the role. Ensure all contact details are current and accurate to avoid missed opportunities.

Position this section prominently at the top of your resume for easy visibility.

2. Objective Statement

The Objective Statement is a concise summary of your career goals and how your expertise aligns with the needs of potential employers. It should be tailored to reflect the specific job description and demonstrate your understanding of the role's requirements.

An example for a Tourism Manager position might be: " Experienced tourism professional seeking to leverage extensive background in trip planning and customer service to excel in a challenging Tourism Manager role. Adept at crafting bespoke travel experiences that cater to client preferences. "

A well-crafted objective statement sets the tone for your resume, emphasizing your commitment to excellence in tourism management.

Related : Top Tourism Management Resume Objective Examples

3. Skills and Competencies

The "Skills and Competencies" section is a showcase of your tourism expertise and abilities. It's crucial to include both hard skills, such as knowledge of Global Distribution Systems and travel regulations, and soft skills, like communication and problem-solving.

Provide concrete examples of how you've applied these skills effectively in past roles. Tailoring this section to each job application can significantly enhance your chances of securing an interview.

Related : Tourism Management Skills: Definition and Examples

4. Work Experience in Tourism Management

Real-world experience is invaluable on a Tourism Management resume. Detail your professional history, starting with the most recent position, and highlight key responsibilities and achievements using action verbs and quantifiable metrics.

Emphasize experiences that align with the requirements of the job you're applying for. Internships and part-time roles related to tourism management can also be included to demonstrate industry knowledge and eagerness to learn.

5. Education and Certifications

Detail your educational background, including degrees and relevant coursework. Professional certifications, such as Certified Travel Associate or Certified Tour Professional, can set you apart in the job market. Additional training and international study experiences can further bolster your resume.

Related : Tourism Management Certifications

6. Achievements and Awards

The "Achievements and Awards" section is your opportunity to shine. List industry-specific accolades, commendations, and significant milestones, providing quantifiable data where possible. This section demonstrates your exceptional performance and commitment to the field.

7. References

References validate your qualifications and work ethic. Include individuals who can attest to your capabilities in tourism management, providing their full name, position, company, and contact information. Ensure you have their consent before listing them as references.

While references are a valuable addition to your resume, some employers may request them later in the hiring process. Always adhere to the instructions specified in the job posting.

In conclusion, a well-prepared resume with strategic references can affirm your status as a reliable and skilled candidate in the field of tourism management.

Related Resume Examples

Management Analyst
Management Consultant
Management Consulting
Management Trainee
Management Accountant
Management Assistant

University of South Florida St. Petersburg

Main navigation, hospitality and tourism management, undergraduate major.

The bachelor of science in Hospitality Management is now offered on the St. Petersburg campus. The degree will help create a talent pipeline in a hotbed of tourism and keep pace with pandemic-era trends that have changed the industry.

Led by the School of Hospitality and Management at the Muma College of Business, this major prepares graduates for global leadership positions in the hospitality industry through foundational knowledge of hospitality operations and experiences that develop critical thinkers who promote lifelong learning and community engagement.

DEGREE OPTIONS

The Muma College of Business offers a B.S. in Hospitality and Tourism Management on the St. Petersburg campus.

View more information about options on the USF Tampa and Sarasota-Manatee campuses .

Hospitality & tourism Management AT USF ST. PETERSBURG

Hospitality and tourism is the number one industry in Florida, and a hotbed in the Tampa Bay area. There is a major demand from industry partners in the St. Petersburg - Clearwater area for a hospitality school where talent can be developed and graduates can work in local businesses.

Many opportunities exist for students to receive real-world experiences. For example, USF partners with businesses such as McKibbon Hospitality, which manages 98 hotels and 20 premier brands including Marriott and Hilton, to connect the next generation of hotel managers with hotel industry professionals and gain real-world experience in hotel operations, executive-level leadership and real estate and hotel development. Other business partners include Aramark, the on-campus food service and catering stalwart, and Mainsail Lodging and Development, a specialist in the tourism lodging sector.

Students in the Hospitality & Tourism Management program can expect to earn jobs as managers, assistant managers, executive chefs, bar managers, food and beverage coordinators, human resource managers and event planners in top hotels, restaurants, theme parks and tourist attractions in the hospitality industry.

REQUIREMENTS FOR THE MAJOR IN Hospitality & tourism Management

Always refer to the Undergraduate Catalog for degree requirements. Students will typically begin progress toward the major by taking at least one course from the major core, as these often serve as prerequisites for the electives. Students are urged to consult with their advisors to create the most beneficial set of courses.

For questions about this program, contact an Academic Advisor .

4 Hospitality Resume Examples for Your 2024 Job Search

Hospitalitys are experts at creating a welcoming and comfortable atmosphere for guests. As a hospitality professional, your resume should be just like a hotel lobby. It should be inviting, professional, and make a great first impression. In this guide, we'll review X hospitality resume examples to help you create a resume that will make a lasting impression.

Resume Examples

Resume guidance.

High Level Resume Tips
Must-Have Information
Why Resume Headlines & Titles are Important
Writing an Exceptional Resume Summary
How to Impress with Your Work Experience
Top Skills & Keywords
Go Above & Beyond with a Cover Letter
Resume FAQs
Related Resumes

Common Responsibilities Listed on Hospitality Resumes:

Develop and maintain relationships with guests to ensure satisfaction and repeat business
Manage and coordinate events, including weddings, conferences, and other special occasions
Ensure compliance with health and safety regulations
Monitor and control inventory of supplies and equipment
Train and supervise staff to ensure quality service
Develop and implement marketing strategies to promote services and increase revenue
Monitor customer feedback and take corrective action as needed
Ensure proper maintenance of facilities and equipment
Develop and implement policies and procedures
Monitor and analyze financial performance and take corrective action as needed
Develop and manage budgets to ensure cost-effectiveness

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Hospitality Resume Example:

Developed and implemented a new marketing strategy that resulted in a 25% increase in event bookings and a 15% increase in revenue within the first six months.
Trained and supervised a team of 10 staff members, resulting in a 20% improvement in customer satisfaction scores and a 10% increase in repeat business.
Monitored and analyzed financial performance, identifying cost-saving opportunities that resulted in a 5% reduction in expenses and a 10% increase in profit margins.
Coordinated and managed a high-profile wedding event for 200 guests, resulting in a 100% satisfaction rate and positive customer feedback.
Implemented health and safety regulations, resulting in a 0% incident rate and compliance with industry standards.
Managed inventory of supplies and equipment, reducing waste by 15% and saving the company $10,000 annually.
Developed and implemented policies and procedures for staff training, resulting in a 30% improvement in service quality and a 20% increase in customer satisfaction scores.
Monitored and controlled inventory of supplies and equipment, reducing waste by 10% and saving the company $5,000 annually.
Managed and coordinated a conference event for 500 attendees, resulting in a 95% satisfaction rate and positive customer feedback.
Event planning and coordination
Marketing strategy development
Staff training and supervision
Financial analysis and budgeting
Inventory management
Customer service excellence
Health and safety compliance
Time management and multitasking
Conflict resolution and problem-solving
Strong communication and interpersonal skills
Adaptability and flexibility
Attention to detail and organization

Hospitality Management Resume Example:

Developed and implemented a customer loyalty program, resulting in a 25% increase in repeat business and a 10% increase in customer satisfaction scores.
Managed a team of 20 staff members, implementing a comprehensive training program that improved employee performance by 15% and reduced turnover by 20%.
Implemented cost-saving measures, including negotiating contracts with suppliers and optimizing inventory management, resulting in a 10% reduction in operational costs.
Developed and executed a marketing and promotional campaign that resulted in a 30% increase in bookings and a 20% increase in revenue within a six-month period.
Implemented a performance tracking system to monitor and analyze customer feedback, leading to a 15% improvement in overall customer satisfaction scores.
Managed a budget of $1M, effectively allocating resources and reducing expenses by 10% while maintaining high-quality service standards.
Implemented a data-driven approach to analyze customer data and identify opportunities for improvement, resulting in a 15% increase in upselling and cross-selling revenue.
Developed and implemented standardized policies and procedures for hospitality operations, ensuring compliance with all relevant laws and regulations.
Established and maintained strong relationships with vendors and suppliers, negotiating favorable contracts and reducing costs by 10%.
Customer Relationship Management
Team Leadership and Management
Budget Management
Strategic Planning and Execution
Marketing and Promotions
Performance Tracking and Analysis
Data Analysis and Interpretation
Policy Development and Implementation
Vendor and Supplier Relationship Management
Contract Negotiation
Inventory Management
Cost Reduction and Efficiency Improvement
Compliance with Laws and Regulations
Customer Loyalty Program Development
Staff Training and Development
Quality Assurance and Control
Revenue Generation Strategies
Upselling and Cross-selling Techniques
Resource Allocation
Hospitality Operations Management.

Hospitality Manager Resume Example:

Developed and implemented a customer satisfaction program, resulting in a 15% increase in positive feedback and a 10% decrease in customer complaints.
Managed and coordinated a team of 50 hospitality staff, improving overall efficiency by 20% and reducing staff turnover by 15%.
Implemented cost-saving measures, resulting in a 10% reduction in hospitality costs while maintaining high-quality services.
Planned and executed a successful special event, attracting 500 attendees and generating $50,000 in revenue.
Developed and implemented marketing strategies, resulting in a 25% increase in bookings and a 20% increase in occupancy rates.
Established strong relationships with vendors and suppliers, negotiating favorable contracts and reducing procurement costs by 15%.
Developed and implemented standardized policies and procedures for hospitality services, ensuring compliance with safety and health regulations and improving overall service quality.
Managed and controlled a hospitality budget of $1M, achieving a 5% cost savings while maintaining high levels of customer satisfaction.
Evaluated and improved the performance of hospitality staff through training and development programs, resulting in a 10% increase in productivity and a 15% decrease in customer complaints.
Customer service skills
Team management and leadership
Budget management
Event planning and execution
Vendor and supplier relationship management
Policy and procedure development
Compliance with safety and health regulations
Staff training and development
Cost control and reduction
Customer satisfaction program development
Efficiency improvement
Conflict resolution
Negotiation skills
Quality assurance
Performance evaluation
Strategic planning
Communication skills
Problem-solving skills
Time management skills
Attention to detail
Knowledge of hospitality industry trends
Ability to work under pressure
Decision-making skills.

Hotel Experience Resume Example:

Implemented a guest feedback system, resulting in a 25% increase in positive guest reviews and a 10% improvement in overall guest satisfaction scores.
Developed and implemented a training program for front desk staff, resulting in a 20% reduction in check-in and check-out times and a 15% increase in guest loyalty.
Collaborated with the housekeeping team to implement a new cleaning schedule, resulting in a 30% decrease in guest complaints about room cleanliness.
Managed the planning and execution of a successful hotel renovation project, resulting in a 15% increase in occupancy rates and a 10% increase in average daily rate.
Implemented a revenue management strategy, resulting in a 20% increase in revenue per available room (RevPAR) and a 10% increase in overall hotel profitability.
Developed and implemented a guest loyalty program, resulting in a 25% increase in repeat bookings and a 15% increase in direct bookings.
Implemented a new online booking system, resulting in a 20% increase in online bookings and a 10% decrease in booking errors.
Developed and implemented a cost-saving initiative for energy conservation, resulting in a 15% reduction in utility costs and a 10% decrease in carbon footprint.
Collaborated with the marketing team to develop and execute a successful social media campaign, resulting in a 30% increase in brand awareness and a 20% increase in social media engagement.
Guest service management
Housekeeping coordination
Project management
Revenue management
Loyalty program development
Online booking system management
Energy conservation strategies
Social media marketing
Customer feedback analysis
Strategic planning and execution
Problem-solving
Team collaboration
Time management
Budgeting and financial management
Quality control
Crisis management
Multitasking
Leadership skills
Analytical skills
Decision-making skills
Adaptability and flexibility.

High Level Resume Tips for Hospitalitys:

Must-have information for a hospitality resume:.

Here are the essential sections that should exist in an Hospitality resume:

Contact Information
Resume Headline
Resume Summary or Objective
Work Experience & Achievements
Skills & Competencies

Additionally, if you're eager to make an impression and gain an edge over other Hospitality candidates, you may want to consider adding in these sections:

Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Hospitalitys:

Hospitality resume headline examples:, strong headlines.

Dynamic Hospitality Manager with a proven track record of increasing revenue by 20% through exceptional customer service and strategic marketing initiatives.

Experienced Hotel Operations Manager with expertise in streamlining processes, reducing costs, and improving guest satisfaction scores.

Innovative Event Manager with a passion for creating unforgettable experiences and a talent for managing large-scale events with precision and creativity.

Why these are strong: These resume headlines are impactful for Hospitality professionals as they highlight key skills and achievements that are relevant to their roles. The first headline emphasizes the candidate's ability to drive revenue growth through exceptional customer service and marketing initiatives. The second headline showcases the candidate's expertise in improving hotel operations and guest satisfaction. Finally, the third headline highlights the candidate's creativity and talent for managing large-scale events, which are all crucial factors that hiring managers look for in Hospitality professionals.

Weak Headlines

Experienced Hospitality Professional with Strong Customer Service Skills
Skilled Hospitality Worker with Knowledge of Food and Beverage Service
Hospitality Manager with Expertise in Staff Training and Development

Why these are weak: These resume headlines need improvement for Hospitality professionals as they lack specificity and don't emphasize the unique value or accomplishments that the candidates bring to the table. The first headline mentions experience and customer service skills, but doesn't provide any context or results, such as customer satisfaction ratings or revenue growth. The second headline highlights knowledge of food and beverage service, but doesn't showcase any relevant certifications or achievements. The third headline mentions expertise in staff training and development, but fails to provide any measurable results or examples of successful training programs.

Writing an Exceptional Hospitality Resume Summary:

Resume summaries are crucial for Hospitality professionals as they provide a concise yet impactful way to showcase their skills, experience, and unique value proposition. A well-crafted summary can immediately capture the attention of hiring managers, setting the tone for the rest of the resume and positioning the candidate as an ideal fit for the role.

For Hospitality professionals, an effective resume summary should highlight their ability to provide exceptional customer service, manage operations efficiently, and maintain a positive and welcoming environment for guests.

Key points that Hospitality professionals should convey in a resume summary include:

Relevant Experience: Clearly mention the number of years of experience you have in the Hospitality industry, highlighting any notable achievements or career highlights. If you have experience in different types of Hospitality roles or industries that are particularly relevant to the job, mention that too.

Customer Service Skills: Emphasize your ability to provide exceptional customer service, including your communication skills, problem-solving abilities, and willingness to go above and beyond to ensure guest satisfaction.

Operations Management: Highlight your experience in managing day-to-day operations, including scheduling, inventory management, and budgeting. Mention any experience you have in managing a team, as well as your ability to work collaboratively with other departments.

Attention to Detail: Showcase your attention to detail, including your ability to maintain a clean and organized environment, ensure compliance with safety and health regulations, and manage guest requests and complaints effectively.

Industry Knowledge: Demonstrate your knowledge of the Hospitality industry, including any relevant certifications or training you have received. Highlight your familiarity with industry-specific software and technology, such as point-of-sale systems and reservation software.

To create a compelling resume summary, use your best judgment to choose the right combination of these key points that align closest with the individual role you’re applying for. Remember, your resume summary will be one of the first things that a potential employer will see about you and your Hospitality career.

Here are some key writing tips to help you make the most of it:

Tailor the Summary: Customize your summary for each job application, ensuring that it aligns with the specific requirements and expectations of the hiring company.

Be Concise: Keep your summary brief and to-the-point, ideally within 3-4 sentences. Avoid using buzzwords or jargon, and focus on concrete skills and accomplishments.

Use Metrics and Tangible Outcomes: Whenever possible, include quantitative data to back up your claims, such as guest satisfaction ratings, revenue growth, or occupancy rates.

Begin with a Strong Statement: Start your summary with a compelling statement that captures your unique value proposition as a Hospitality professional, and then build on that foundation with your key attributes and experiences.

Hospitality Resume Summary Examples:

Strong summaries.

Experienced Hospitality Manager with a proven track record of delivering exceptional guest experiences and driving revenue growth. Skilled in managing large teams, optimizing operations, and implementing innovative strategies to exceed business goals and increase customer satisfaction.
Dynamic Event Coordinator with 5 years of experience planning and executing successful events for high-profile clients. Adept at managing budgets, negotiating contracts, and collaborating with vendors to ensure seamless event execution. Passionate about creating unforgettable experiences for guests.
Customer-focused Front Desk Agent with a friendly and welcoming demeanor, committed to providing exceptional service to guests. Skilled in managing reservations, handling guest inquiries, and resolving issues in a timely and professional manner. Proven ability to multitask and thrive in a fast-paced environment.

Why these are strong: These resume summaries are strong for Hospitality professionals as they highlight the candidates' key skills, accomplishments, and industry-specific experience. The first summary emphasizes the candidate's ability to drive revenue growth and deliver exceptional guest experiences. The second summary showcases the candidate's expertise in event planning and execution, as well as their passion for creating unforgettable experiences. Lastly, the third summary demonstrates the candidate's customer-focused approach and ability to handle guest inquiries and issues with professionalism and efficiency, making them highly appealing to potential employers.

Weak Summaries

Hospitality professional with experience in customer service and event planning, seeking a new opportunity to utilize my skills in a fast-paced environment.
Experienced hospitality manager with a background in hotel operations and team management, looking for a challenging role to grow my career.
Hospitality industry professional with a passion for creating memorable guest experiences, seeking a position where I can utilize my skills in customer service and problem-solving.

Why these are weak: These resume summaries need improvement for Hospitality professionals as they lack specific details about the candidate's achievements, skills, and unique value proposition. The first summary is too generic and doesn't provide any information about the candidate's accomplishments or areas of expertise. The second summary mentions hotel operations and team management, but doesn't provide any quantifiable results or examples of successful projects or initiatives. The third summary mentions a passion for creating memorable guest experiences, but doesn't provide any details on how the candidate achieved this or what specific skills they possess that make them stand out to potential employers. Overall, these summaries need to be more specific and tailored to the job requirements to effectively showcase the candidate's value and potential contributions to the organization.

Resume Objective Examples for Hospitalitys:

Strong objectives.

Passionate and customer-focused Hospitality professional seeking an entry-level position to utilize my exceptional communication skills and attention to detail to provide exceptional service and contribute to the success of a reputable hotel or restaurant.
Recent Hospitality graduate with a specialization in event planning and a background in customer service, eager to apply my knowledge of hospitality management, event coordination, and guest relations to create memorable experiences for guests in a dynamic hospitality environment.
Goal-oriented and adaptable professional with a solid foundation in hotel operations and revenue management, seeking a Hospitality Manager position to leverage my skills in team leadership, financial analysis, and customer satisfaction to contribute to the growth of a successful hotel or resort.

Why these are strong: These resume objectives are strong for up and coming Hospitality professionals because they showcase the candidates' passion, education, and relevant skills, while also highlighting their eagerness to learn and contribute to the success of the organization. The first objective emphasizes the candidate's customer service skills and attention to detail, which are important attributes for a successful Hospitality professional. The second objective showcases the candidate's educational background and knowledge of event planning and guest relations, demonstrating a strong foundation for success in the role. Lastly, the third objective highlights the candidate's experience in hotel operations and revenue management, making them a promising fit for a Hospitality Manager position where they can further develop their skills and contribute to the company's growth.

Weak Objectives

Seeking a Hospitality position where I can utilize my skills and gain experience in the industry.
Aspiring Hospitality professional looking for a role to develop my career and learn more about the industry.
Recent graduate with a passion for Hospitality seeking an entry-level position to gain experience and grow professionally.

Why these are weak: These resume objectives need improvement for up and coming Hospitalitys because they lack specificity and don't effectively showcase the unique value or skills the candidates possess. The first objective is generic and doesn't provide any information about the candidate's background, passion, or relevant experience. The second objective hints at some interest in the industry, but it doesn't mention any specific achievements, education, or areas of Hospitality the candidate is interested in. The third objective, although it mentions a passion for Hospitality, doesn't elaborate on the candidate's expertise, skills, or any particular area of the industry they are interested in, which would make their profile more appealing to potential employers.

Write a More Targeted Resume with AI

Speed up your resume creation process with the resume builder. generate tailored resume summaries in seconds., how to impress with your hospitality work experience:, best practices for your work experience section:.

Emphasize your customer service skills and how you have gone above and beyond to exceed guest expectations.
Highlight your ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Showcase your knowledge of industry-specific software and technology, such as point-of-sale systems or reservation software.
Describe how you have contributed to the success of the team, whether it be through training new employees or implementing new processes.
Quantify your achievements, such as increasing sales or improving guest satisfaction scores.
Mention any language skills or cultural knowledge that may be relevant to the hospitality industry.
Use industry-specific terminology and avoid generic language to demonstrate your knowledge and expertise.

Example Work Experiences for Hospitalitys:

Strong experiences.

Successfully managed a team of 20 front-of-house staff, resulting in a 25% increase in customer satisfaction scores and a 10% increase in revenue over a six-month period.

Developed and implemented a new training program for new hires, resulting in a 50% decrease in onboarding time and a 15% increase in employee retention rates.

Collaborated with the executive chef to create a seasonal menu that received positive reviews from customers and increased sales by 20%.

Coordinated and executed a large-scale event for 500 guests, resulting in a 95% satisfaction rate and positive feedback from clients.

Managed inventory and ordering for a high-volume restaurant, reducing waste by 30% and saving the company $10,000 annually.

Implemented a new reservation system, resulting in a 20% increase in bookings and a 15% decrease in wait times.

Why these are strong:

These work experiences are strong because they demonstrate the candidate's ability to manage teams, improve customer satisfaction, increase revenue, and implement new systems and programs. The use of specific metrics and outcomes showcases the candidate's impact on the business and their ability to deliver results.

Weak Experiences

Assisted in managing daily operations of the hotel, including guest check-ins and check-outs.

Collaborated with housekeeping staff to ensure rooms were cleaned and prepared for new guests.

Responded to guest inquiries and complaints, providing solutions and ensuring satisfaction.

Worked as a server in a restaurant, taking orders and delivering food to customers.

Maintained cleanliness and organization of dining area, ensuring a pleasant atmosphere for guests.

Assisted with inventory management and restocking of supplies.

Why these are weak:

These work experiences are weak because they lack specificity and do not highlight any quantifiable results or achievements. They also do not use strong action verbs to showcase the candidate's skills and contributions. To improve these bullet points, the candidate should focus on incorporating metrics to highlight their achievements, using more powerful action verbs, and providing clear context that demonstrates their leadership qualities and direct contributions to successful outcomes.

Top Skills & Keywords for Hospitality Resumes:

Top hard & soft skills for hospitalitys, hard skills.

Customer Service
Reservation Management
Event Planning and Coordination
Food and Beverage Service
Housekeeping and Cleaning
Budgeting and Financial Management
Sales and Marketing
Safety and Security Procedures
Point of Sale (POS) Systems
Multilingual Communication

Soft Skills

Customer Service and Guest Satisfaction
Communication and Interpersonal Skills
Attention to Detail and Organization
Teamwork and Collaboration
Problem Solving and Decision Making
Adaptability and Flexibility
Time Management and Prioritization
Empathy and Compassion
Conflict Resolution and Negotiation
Multitasking and Stress Management
Positive Attitude and Enthusiasm
Cultural Awareness and Diversity Sensitivity

Go Above & Beyond with a Hospitality Cover Letter

Hospitality cover letter example: (based on resume).

As a Hospitality professional, you understand the importance of creating a memorable experience for your guests and going above and beyond to exceed their expectations. Similarly, pairing your resume with a well-crafted cover letter can make a lasting impression on potential employers and significantly increase your chances of landing an interview. A cover letter is an extension of your resume, an opportunity to showcase your passion for the industry and highlight your relevant experience. Contrary to common belief, crafting a compelling cover letter doesn't have to be a daunting task, and the benefits far outweigh the effort required.

Here are some compelling reasons for submitting a cover letter as a Hospitality professional:

Personalize your application and showcase your genuine interest in the company and role, highlighting your passion for the industry and your desire to create memorable experiences for guests.
Illustrate your unique value proposition and how your skills align with the specific job requirements, emphasizing your ability to anticipate and exceed guest expectations, and your experience in delivering exceptional service.
Communicate your understanding of the company's needs and how you plan to address them, demonstrating your knowledge of the company's brand, values, and mission, and how you can contribute to its success.
Share success stories and achievements that couldn't be accommodated in your resume, highlighting your ability to solve problems, handle difficult situations, and create positive outcomes for guests and the business.
Demonstrate your writing and communication skills, which are essential for Hospitality professionals, showcasing your ability to communicate effectively with guests, colleagues, and management.
Differentiate yourself from other applicants who might have opted not to submit a cover letter, showing your commitment to going above and beyond and your desire to create a lasting impression.

In summary, a well-crafted cover letter can be a powerful tool for Hospitality professionals, allowing them to showcase their passion, experience, and unique value proposition, and differentiate themselves from other applicants. By taking the time to create a personalized and compelling cover letter, Hospitality professionals can significantly increase their chances of landing an interview and ultimately, their dream job.

Resume FAQs for Hospitalitys:

How long should i make my hospitality resume.

Ideally, a Hospitality resume should be one to two pages long, depending on the level of experience and qualifications. It should be concise, well-organized, and highlight the most relevant skills and experiences for the position being applied for. It is important to keep in mind that Hospitality employers often receive a large number of resumes, so it is crucial to make a strong impression quickly. Therefore, it is recommended to focus on the most important information and avoid including unnecessary details or irrelevant experiences. Additionally, using bullet points and clear headings can help make the resume easier to read and understand.

What is the best way to format a Hospitality resume?

The best way to format a Hospitality resume is to keep it clean, concise, and easy to read. Use a simple font and avoid using too many colors or graphics. Start with a strong summary statement that highlights your experience and skills in the Hospitality industry. Follow this with a list of your relevant work experience, starting with your most recent job and working backwards. Be sure to include specific details about your responsibilities and achievements in each role. Additionally, include any relevant education or certifications you have earned. Finally, proofread your resume carefully to ensure there are no errors or typos. A well-formatted Hospitality resume will help you stand out to potential employers and increase your chances of landing an interview.

Which Hospitality skills are most important to highlight in a resume?

There are several important Hospitality skills that should be highlighted in a resume, including: 1. Customer service: This is perhaps the most important skill for anyone working in the Hospitality industry. It involves being able to communicate effectively with customers, anticipate their needs, and provide them with a positive experience. 2. Attention to detail: In Hospitality, even the smallest details can make a big difference. Being able to pay attention to details such as cleanliness, presentation, and accuracy is crucial. 3. Time management: The Hospitality industry is fast-paced and often requires employees to juggle multiple tasks at once. Being able to manage time effectively and prioritize tasks is essential. 4. Teamwork: Many Hospitality jobs require working as part of a team. Being able to collaborate effectively with others, communicate clearly, and support your colleagues is important. 5. Adaptability: The Hospitality industry can be unpredictable, and employees need to be able to adapt to changing circumstances quickly and effectively. Overall, highlighting these skills in a resume can help demonstrate to potential employers that you have the qualities necessary to succeed in the Hospitality industry.

How should you write a resume if you have no experience as a Hospitality?

If you have no experience in the Hospitality industry, it's important to focus on transferable skills and experiences that can be applied to the field. Here are some tips for writing a resume: 1. Highlight relevant skills: Even if you haven't worked in Hospitality before, you may have skills that are applicable to the industry. For example, if you have experience in customer service, event planning, or food service, make sure to highlight those skills on your resume. 2. Emphasize education: If you have a degree or certification in Hospitality or a related field, make sure to include that information on your resume. This can demonstrate your commitment to the industry and your willingness to learn. 3. Include volunteer work: If you have volunteered at events or organizations that are related to Hospitality, make sure to include that experience on your resume. This can show that you have some practical experience in the field. 4. Use a functional resume format: A functional resume format focuses on skills and experiences rather than

Compare Your Hospitality Resume to a Job Description:

See how your Hospitality resume compares to the job description of the role you're applying for. Our free Resume and Job Description Match tool will analyze and score your resume based on how well it aligns with the position. Here's how you can use the comparison tool to improve your Hospitality resume, and increase your chances of landing the interview:

Identify opportunities to further tailor your resume to the Hospitality job
Improve your keyword usage to align your experience and skills with the position
Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Hospitalitys:

Hospitality resume example, more resume guidance:.

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7 hospitality CV examples + guide [Land a top job quickly
A balance between compelling content and a well-defined structure is key to grabbing recruiters' attention, and enticing them to select you for interview stage. This guide contains 7 hospitality CV examples for a range of jobs and career-stages, plus plenty of tips to support you in producing an eye-catching CV.
Tourism Manager CV Example + A Step-by-Step Guide (2024)
Hospitality services: Knowledge of providing exceptional services in accommodations, restaurants and other tourism-related sectors. Personal interests The personal interests section of your CV provides a glimpse into your hobbies, activities and passions outside of work to showcase your personality and potential cultural fit with the organisation.
Hospitality Manager CV example + guide [Land great jobs]
Example CV profile for Hospitality Manager. Dedicated Hospitality Manager with 13+ years of success in ensuring the seamless and efficient operation of luxury hotels. Adept at preparing revenue forecasts and cost tracking to influence senior executives' decision-making. Proven ability to conduct regular inspections to assure facilities and ...
10 Hospitality Manager Resume Examples & Guide for 2024
If the hospitality manager resume isn't the right one for you, take a look at other related guides we have: Food Service Manager Resume Example. McDonalds Resume Example. Head Bartender Resume Example. Restaurant Server Resume Example. Barback Resume Example. Baker Resume Example. Restaurant Manager Resume Example.
CV Example for Hospitality Managers (+ Free Template)
Related CVs for Hospitality Manager. Customize each resume to align with the specifics of the job description. Create, write, update, and manage unlimited resumes in one place. Explore our CV guide for Hospitality Managers - full CV example and downloadable template, including personal statements, experiences, CV formatting guidance, and more.
Hospitality Resume Example & Guide [+ Hospitality Skills]
Hospitality Workers usually list 11 skills on their resumes. The most common skills for Hospitality Workers are first aid training, quality assurance, scheduling, correspondence writing, and verbal communication. Resumes for Hospitality Workers are, on average, 1.7 pages long. 7.
2024 Hospitality Management Resume Example (+Guidance)
Here are some keywords and action verbs you might want to consider incorporating in your resume: 1. Customer Service: This is a key aspect of hospitality management. Use keywords like "customer satisfaction," "guest relations," "service excellence," and "customer retention." 2.
4 Hospitality CV Examples [+ Free Templates]
4 Hospitality CV Examples [+ Template] Hospitality professionals are the heart of the service industry, creating memorable experiences through their warmth, attention to detail, and ability to anticipate guests' needs. Similarly, a well-crafted CV should reflect these qualities, demonstrating your ability to provide exceptional service and ...
Hospitality Resume Examples & Writing Guide for 2024
2. List your relevant hospitality skills. Write a new resume for every hospitality position you apply for, emphasizing your skills that best match the position requirements in the job ad. Hospitality employers look for outgoing and friendly people who make guests feel comfortable, entertained, and relaxed.
Professional Hospitality Resume Examples
Here are three examples of text that our builder might suggest for your hospitality resume: Scheduled deliveries of flowers, gifts and other products, and made reservations for spa services and dining. Oversaw fast-paced front desk operations at a busy hotel with as many as 200 nightly guests.
Hospitality Manager Resume: Examples and Best Practices
Hospitality management is a multifaceted field that encompasses a range of responsibilities, including customer service, marketing, and event planning. Those who excel in hospitality management are often able to create memorable experiences for their customers, and they can make a significant impact on the success of businesses in the hospitality industry. One of the most critical documents ...
Hotel Manager CV example + writing guide [Land the best roles]
Essential skills for your hotel manager CV. Team leadership - Recruit, train and monitor hotel staff. Customer service - Oversee the guest experience and deal with customer complaints quickly and effectively. Budgeting and cost-cutting - Manage budgets and financial plans.
Professional Tourism Manager Resume Examples
Oversaw safety measures development and inspection. Managed annual $75000k advertising budget. Worked with agency on a branding overhaul. Tourism Manager. 9/1/2006 - 11/1/2008. Company Name. City, State. Worked with a small budget of $10000/annum but used creative tactics and sponsorships to stretch the dollars.
5 Hospitality Resume Examples & Guide for 2024
If the hospitality resume isn't the right one for you, take a look at other related guides we have: McDonalds Resume Example. Bar Manager Resume Example. Fast Food Resume Example. Baker Resume Example. Restaurant General Manager Resume Example. Head Bartender Resume Example. Restaurant Server Resume Example.
Hospitality Management CV Example in 2024
As we conclude this comprehensive guide to crafting your Hospitality Manager CV, remember these key points to create an impactful application: Highlight your leadership journey, emphasizing milestones and successful team management. Showcase your technical proficiency in hotel management systems and event coordination.
Top 17 Tourism Management Resume Objective Examples
5. Negotiation. Negotiation is a crucial skill for a resume objective in tourism management as it involves dealing with various stakeholders such as travel agents, hoteliers, and local service providers. A good negotiator can secure the best deals, ensuring cost-effectiveness and profitability.
Hospitality Management CV Example
Customize each resume to align with the specifics of the job description. Create, write, update, and manage unlimited resumes in one place. Explore our CV guide for Hospitality Managements - full CV example and downloadable template, including personal statements, experiences, CV formatting guidance, and more.
Tourism Management Resume Examples and Templates
These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the tourism management job you're after. Use this template. or download as PDF. Essential Components of a Tourism Management Resume. A Tourism Management resume serves as a beacon, guiding potential ...
Hospitality Management
The bachelor of science in Hospitality Management is now offered on the St. Petersburg campus. The degree will help create a talent pipeline in a hotbed of tourism and keep pace with pandemic-era trends that have changed the industry. Led by the School of Hospitality and Management at the Muma College of Business, this major prepares graduates ...
Tourism jobs in Saint Petersburg, FL
15 Tourism jobs available in Saint Petersburg, FL on Indeed.com. Apply to Tour Guide, Manager, Front Desk Agent and more! ... Resume Resources: Resume Samples - Resume Templates - Resume Writing Service; Career Resources: ... Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the ...
Hospitality jobs in Saint Petersburg, FL
HSS Hospitality Staffing Solutions 3.6. Saint Petersburg, FL 33705. (Old Southeast area) $18 - $25 an hour. Temporary + 1. Monday to Friday + 6. As Bartenders you will be responsible for serving food and beverages to guests at venues or catering events. $18-$25p/h (tips may not included). Active 2 days ago.
4+ Hospitality Resume Examples [with Guidance]
This can demonstrate your commitment to the industry and your willingness to learn. 3. Include volunteer work: If you have volunteered at events or organizations that are related to Hospitality, make sure to include that experience on your resume. This can show that you have some practical experience in the field.
Hospitality and Tourism Management || St. Petersburg College
Our hospitality and tourism management programs help you master the management skills needed in an industry that employees 1.2 million people and brings in more than $100 billion a year to Florida, according to the state's tourism agency, Visit Florida. The need for capable managers in the hospitality field will continue to grow, as Florida ...
Master of International Tourism and Hospitality Management
To pursue Degree Master of International Tourism and Hospitality Management fees for international students is Pound 14750.0. The University of Chester Master of International Tourism and Hospitality Management requirement for international students are IELTS and PTE. Graduation cutoff for admission is 50.0%.
Full article: Employment in the tourism and hospitality industry
Employer branding and employees' intention to stay within the tourism and hospitality industry. The employer brand is defined by Ambler and Barrow (Citation 1996) as the combination of functional, economic, and psychological benefits associated with employment and linked with the employing company.In turn, employer branding refers to the process of building a distinct employer identity to ...