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Dnata Travel Centre: Sheikh Zayed Road, Dubai, UAE Customer Care Phone Number, Email, Address, How to Book

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Dnata Travel Centre in Sheikh Zayed Road, Dubai Address, Phone number, Email, Hours, Website, Location, How to Book and Social Media

Find the contact details about travel companies and agencies in Dubai, for your travel ideas, hotel booking, tour packages, transfers, activities, day trips, and cheap flight tickets.

Travel Company Name: Dnata Travel Centre

Address: Dnata Building,sheikh Zayed Road,business Bay – Dubai – United Arab Emirates

Phone: +97143898000

Email: [email protected]

Hours: Monday to Sunday – (9. 00 am – 7 pm), Friday – (12 – 7 pm), Saturday and Sunday – Closed.

Website: https://www.dnatatravel.com/

Map: View Google direction here .

About Dnata Travel Centre

Headquarters: Dubai, United Arab Emirates

Dnata Travel is the biggest provider of travel services and products for retail and business customers for the Middle Eastern market. The company is based in Dubai. It is a business segment of dnata, and as such, part of The Emirates Group.

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Dnata Travel

One-stop travel shop.

Part of The Emirates Group, dnata Travel Dubai is the UAE’s longest-standing travel provider with more than 60 years of experience. Its in-store travel experts can support you with quality advice and insights on travel across the UAE and beyond, as well as give you access to exclusive offers and value adds, worldwide. Voted ‘UAE’s Leading Travel Agency’ at the 2019 World Travel Awards and ‘Favourite tour operator or travel agent 2018/19’ at the Conde Nast Traveller Middle East Readers’ Choice Awards, you can trust dnata Travel to deliver on their promise to take you ‘beyond the booking’, every time you travel. There's a reason why dnata Travel Dubai is considered one of the best travel agencies in Dubai.

The ultimate one-stop travel shop, regardless of the experience you want to book, dnata Travel’s in-store travel experts can do it for you, covering all aspects of your journey. The list of travel services and products available in-store include:

• Flights 
• Holiday packages
• Weddings & Honeymoons
• Adventure travel
• City breaks
• Tours & excursions
• Gift vouchers
• marhaba airport meet & greet
• Expert travel advice
• dnata Emirates NBD credit card

With a dnata Emirates NBD credit card, you can earn 15% reward points back on every purchase with dnata Travel, to spend on your next holiday. Points are easily redeemed in-store. Sign up today and enjoy an offer of up to AED2,500 worth of travel vouchers, complimentary access to VIP airport lounges, and more. There is also the option to spread the cost of your travel booking at no extra cost. Available with Emirates NBD and other select banks, with a 0% interest instalment plan.

dnata Travel’s team of travel experts is here for you, every day. They will take care of you before, during and after you travel with multi-channel support including in-store and its 24/7 call centre. Go ‘beyond the booking’ with dnata Travel.

LOWER GROUND LEVEL | B-1022c

Weekdays : 10:00AM to 10:00PM

Weekends : 10:00AM to 12:00AM

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About Dnata

We are committed to operating our business in an environmentally sustainable manner and partnering with our customers to develop and promote environmentally responsible products.In ramp handling, every second counts and we are 100% dedicated to ensuring that our customers’ tight schedules are met. Through our modern ramp services, we deliver a wide range of aircraft handling functions, including aircraft loading and unloading, technical support functions, provision of pushback vehicles, air start units, air conditioning units, ground power units, potable water units and toilet servicing units.

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One Central office 2 DWTC - Dubai - United Arab Emirates

+97145075913

https://www.dnatatravel.com/

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• 24/7 Customer Support
• No Booking Fees
• Over 200,000 Hotels

As a part of The Emirates Group, we have a wealth of experience in travel that extends more than 60 years, and a team of experts in our field. Our travel experts are available to assist you with your bookings or any travel-related queries you might have, 24/7.

Our multilingual team can take care of you before, during and after you travel. With our expertise, you can tailor-make existing or future plans with hotels, flight bookings, car hire, tours, itineraries and more to suit your timings, taste and budget. Get in touch with us:

📞 Over the phone at 800 DNATA (36282)

You can call our UAE contact centre for FREE, 24-hours, seven days a week. For calls made outside the UAE, contact +971 (4) 316 6666. We don't use premium rate numbers so you can contact us internationally for the cost of a normal call.

📱 On WhatsApp at 800 DNATA (36282)

📧 Email at [email protected]

📍 Visit your local dnata Travel store

#dnataTravel on social media

We’re on Instagram , Facebook , Twitter and YouTube . Stay up to-date with the latest travel information, available offers and exclusives, as well as inspiration featuring latest trends. Let us take you #beyondthebooking. See something you like, and send a message to our team for more, they are online across our social accounts from 09:00-23:00hrs.

To contact us regarding an existing booking, please visit the Manage Your Bookings section of the website where you can raise a Customer Support Request (CSR). This enables you to log your request or query 24 hours a day, 365 days a year. We will respond as quickly as possible (no later than 24 hours). If you prefer please feel free to contact us via phone or email.

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Dnata travel is the best option if you want to travel in any country of the world. It offers hotels and flights booking at lowest prices you have ever seen before by any travel agency. Dnata travel, being the world famous, offers discounted deals and promotions to its customers.

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Frequently Asked Questions

Our customer support team have listened to your feedback and used their knowledge to put together a list of answers to your most frequently asked questions. To begin browsing our FAQ, please choose a category below to find an answer to your questions:

How do I contact dnata?

Our Customer Care Centre is available: 24 hours every day. We don't use any premium rate numbers so you can call for the cost of a normal call.

• Telephone : 800 DNATA (36282)
• Email : [email protected]
• For a map of our travel shop locations https://www.dnatatravel.com/v2/dnata-stores please see the Contact Us

Our full postal address is shown below.

dnata Travel Head Office dnata Travel Centre Sheikh Zayed Road P.O. Box 1515 Dubai, United Arab Emirates

How can I change my flight booking?

A lot will depend on the terms and conditions that apply to your particular booking. It may well be that changes are not possible at all, but in some cases they will be. To find out what changes can be made, please access the My Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx facility on our web-site, and login using your flight booking reference number and name. You will then be able to raise a CSR (Customer Support Request). We will action your request within the next 3 business days. Please note priority is given to urgent requests relating to bookings close to departure.

Are there any existing Emirates NBD offers?

Book your holiday now, and spread the cost. This is your year, your year to enjoy a holiday like no other… and pay for it bit by bit. If you bank with Emirates NBD, Mashreq, ADCB, Al Hilal, Najm, RAKBANK, Emirates Islamic, CBI or Citi Bank, you can do just that with a 0% interest payment plan. Speak to our travel experts in-store or give us a call, not only can they find you the best holiday at the best price, but they can also work with you to find the best way to pay for it. For more details, please click on this link: Book now, pay later! https://www.dnatatravel.com/v2/offers/zero-interest-payment-plan  

How can I get a quotation for a holiday?

For any quotation requests for a holiday package, flights or hotel, you may send an e-mail to [email protected] mailto: [email protected] ?subject=Request%20for%20Quotation with the following details: Destination Date of Travel Number of Guests Preferred Airlines / Hotel (if any) Preferred Room and Bed Type (if any)   You may also reach us through the following channels: Telephone : 800 DNATA (36282)

For a map of our travel shop locations https://www.dnatatravel.com/v2/dnata-stores  please see the Contact Us https://www.dnatatravel.com/v2/dnata-stores  page

What are my payment options?

You can arrange online payment using a debit or credit card. We will be happy to accept your payment by phone.  We will require your credit card number, expiry date and the card verification value (CVV) - the three or four digit number on the back of most cards to process your payment. Our Customer Care Centre is available: 24 hours every day. We don't use any premium rate numbers so you can call for the cost of a normal call.   Telephone : 800 DNATA (36282) Email : [email protected] For a map of our travel shop locations https://www.dnatatravel.com/v2/dnata-stores please see the Contact Us page   Our full postal address is shown below. dnata Travel Head Office dnata Travel Centre Sheikh Zayed Road P.O. Box 1515 Dubai, United Arab Emirates 

How can I get my boarding pass?

For boarding pass, passengers would need to go directly to the airline's website to check-in online.    Below are the steps you may follow to obtain your boarding pass: 1. Check-in for your flight at least 2 hours prior to your flight schedule. Most airlines will also allow you to check-in online within 24 hours prior to your departure time. 2. During check-in, you may be given an option to select how you'd like to receive your mobile pass: email, text message or view in browser, depending on what the airlines offer. 3. You may save the boarding pass in your mobile device or print a copy and present it at the security checkpoints and airline check-in counter.    For further queries or clarification about the online check-in process and boarding passes, you may contact the specific airlines you are flying with. 

Where can I find information about Insurance?

For any questions or clarifications on insurance, you may click on these links: * Worldwide travel insurance: https://www.dnatatravel.com/v2/insurance * Inbound travel insurance https://www.dnatatravel.com/v2/insurance/inbound-travel-insurance * AIG policies and conditions: https://www.dnatatravel.com/v2/build/docs/BookingConditions/AIGPolicyWording.pdf

How can I apply for a job in dnata?

You may visit Emirates Group Careers http://www.emiratesgroupcareers.com/english for information about career opportunities in dnata.      

Why am I required to send a copy of my passport?

dnata Travel reserves the right to do random checks in order to minimise credit card fraud. As a result of this, before issuing tickets or confirming any reservations, we may require you to provide us with a copy of passport or any government issued photo ID of the credit card holder and passenger. 

When can I expect to receive my refund?

Once your booking has been cancelled, your refund, less any applicable fees, will be processed within 21-30 days.  Please see below the dnata refund charges that are applicable IN ADDITION to any supplier cancellation fees: 

• Actiondnata Charge(AED)
• Refund of Air Tickets150
• Reissue of Air Tickets100
• Revalidation of Air Tickets50
• Refund of Hotel Booking150
• Refund of Holiday Package (2+ products)Sum of individual refund charge components
• Refund of other Non-Air Products/Services50 per product

Where can I avail discounts for dnata staff?

You may visit dnatastafftravel .com to avail discounted rates for dnata Staff.  

Where can i find nearest dnata Travel Retail outlets store?

You may click here to find your nearest dnatatravel retail outlet.

For the list of dnata Travel Retail outlets, you may click the link below:  dnata Travel Retail Outlets https://www.dnatatravel.com/v2/dnata-stores

Where can i apply for Dubai tourist visa?

dnata Travel currently provides assistance on visit visas to Dubai. You may contact the Visa services team on [email protected] or Tel +971 4 3166262

Can I change the name on my booking?

All airlines and hotels charge varying amounts for you to change name details, whilst others do not allow this at all. All airlines require the name on the booking to be the same as on your passport but they only require your first and surname. Middle names are not required. If you have put Miss instead of Mrs (or any variation) then this is not a problem as it does not show on your passport. The gender does need to be correct. Please log into the Manage Your Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx section on our website or app, where you will then be able to raise a Customer Support Request (CSR) to make your request.

Where are my flight tickets?

If you have not received your e-ticket/s or flight confirmation email, please access your booking using the My Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx   facility on our web-site and you will see the option to ‘Print Your Flight Booking Receipt’ or you may raise a Customer Support Request, asking for your e-tickets to be emailed to you . Alternatively you may call our Customer Support team on 800 DNATA (36282) which is open 24 hours every day. It may well be worth checking your Junk Mail folder in emails, to see if our email may have been placed in there by any spam filters you may be using. Please note that airlines require ALL passengers to carry their ticket documentation.

Can I book a transfer to my hotel?

We can organise a transfer from your arrival airport to resort, by shuttle service, private taxi, or mini-bus/coach. Please either click on this link - Book a Transfer Online https://www.dnatatravel.com/v2/transfers Alternatively you may call our Reservations department on 800 DNATA (36282) which is open 24 hours every day

How do I check if airport is open during adverse weather conditions?

Most airports have their own websites, and these searched online usually under the airport name in the destination country. Alternatively you may call our Customer Support team on 800 DNATA (36282) which is open 24 hours every day.

How can I cancel my booking?

If your travel plans change and you must cancel your booking please do so at the earliest possible time as many products have strict cancellation and refund policies and in some cases are non-refundable (refer to your booking Terms & Conditions for full details). If you do not cancel in advance you may also incur a “no-show” fee in addition to any other supplier fees charged. If you wish to proceed with the cancellation, please either access your booking using the My Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx facility on our website, advising us of your specific requirements or you may call our Customer Support team on 800 DNATA (36282) which is open 24 hours every day.

Please see below the dnata refund charges that are applicable IN ADDITION to any supplier cancellation fees:  * Actiondnata Charge(AED) * Refund of Air Tickets150 * Reissue of Air Tickets100 * Revalidation of Air Tickets50 * Refund of Hotel Booking150 * Refund of Holiday Package (2+ products)Sum of individual refund charge components * Refund of other Non-Air Products/Services50 per product

In the event that you cancel a cruise holiday, any deposit paid by you is non-refundable. Furthermore, certain travel arrangements forming part of a cruise holiday may incur a cancellation charge of up to 100% of that part of the holiday.  The following cancellation charges shall apply to the balance of the cruise holiday:

• 14 days or less: 100%
• 15 – 21 days: 90%
• 22 – 41 days: 80%
• 42 – 56 days: 75 %

57 to 104 days: 50%

All deposits are non-refundable for all 5 night sailings on the Costa Mediterranea

Why haven't I received my email confirmation?

If you have not received your accommodation voucher, please access your booking using the My Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx facility on our website and login using your accommodation booking reference number and name. You will then be able to print your accommodation voucher which you will need to present to the hotel. Alternatively you may call our Customer Support department on 800 DNATA (36282) which is open 24 hours every day It may well be worth checking your Junk Mail folder in emails, to see if our email may have been placed in there by any spam filters you may be using.

How can I change my accommodation booking?

If, after the confirmation invoice has been issued, you wish to change your booking in any way, we will inform your accommodation provider of your request and will advise you if it is possible to make the changes. Please note that it may not always be possible to make the changes. Any changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration fee of AED50, and any further cost we incur from the hotel provider. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible to make the changes. To request the changes, please access the Manage my Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx facility on our web-site, and login using your transfer booking reference number and name. You will then be able to raise a CSR (Customer Support Request), advising us of the changes you require. We will action your request within the next 3 business days. Please note priority is given to urgent requests relating to bookings close to departure.

How do I change my contact details?

To change or update your details, including your phone number and email address, please log into the Manage Your Booking https://www.dnatatravel.com/dashboard/bookings/current section on our website or app.

Can I write a review about my hotel and the resort?

Indeed you can! Shortly after you return, we will send you an email asking you to provide feedback on the hotel, and to offer any suggestions about the resort (as Top Tips). The information and rating you provide, whether it be a good or bad review, will be posted against the hotel you stayed at. Please just give us feedback about your hotel stay as your feedback will become a hotel review. It's not necessary to give us feedback about other elements of your stay such as your flight or transfer. If you can't wait to tell us, you can write your review now, by clicking on this link, logging in using your booking reference and name, and get writing! Click here to review your hotel https://www.dnatatravel.com/Client/clClientFeedbackLogon.aspx

Where do I collect my transfer from?

Details can be found on the transfer voucher that we emailed or posted to you. If you have any questions regarding this, please access the My Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx facility on our web-site, and login using your transfer booking reference number and name. You will then be able to raise a CSR (Customer Support Request) to request additional information. We will action your request within the next 3 business days. Please note priority is given to urgent requests relating to bookings close to departure.

Are flights included with my hotel booking?

No. You will need to make a separate flight booking, or use the tailor made option which will offer you a price for a flight/accomodation and transfer.

Special Requests

Any special requests that you make at the time of making your booking will be passed to your hotel however this is no guarantee that these will be fulfilled. If you did not make a special request at the time of your booking, please access the My Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx facility on our website, and login using your accommodation booking reference number and name. You will then be able to raise a CSR (Customer Support Request) to make your request. We will then pass this to the hotel provider within the next 3 business days. Please note priority is given to urgent requests relating to bookings close to departure.

Where do I get more luggage labels from?

You can usually collect luggage labels at the airport when you check-in for your flight. Please ensure all luggage is labelled with your contact information in case it becomes lost during your travels.

What can I take in my luggage?

The security regulations regarding baggage can usually be found on the web-site of the airport you are departing from and often guidance is also given on the airline web-site that you are travelling on.

I would like to book meals or have a specific meal request.

Scheduled airlines will include a meal on most flights (except for very short duration flights), though not all flights offer special meals (vegetarian, muslim, infant etc.) A minimum of 24 hours’ notice is required for all special meal requests. Most LCC airlines have snack trolleys on-board however charge for all food and drinks, you will be able to pre-book meals for the flight from the LCC website. If you would like to check whether meals are included, add meals, or request a specific meal type (e.g. vegetarian meal), please raise a CSR (Customer Support Request) by accessing the My Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx facility on our web-site, and login using your flight booking reference and name. You will then be able to raise the CSR (Customer Support Request), advising us of your requirements. Please note priority is given to urgent requests relating to bookings close to departure.

How much Hand Luggage can I take on board my flight?

Because it varies depending on which airline you are flying with and which class of travel, we would suggest you refer to the web-site for the airline you are travelling with to confirm the size and weight restrictions that apply.

Can I book extra legroom or upgraded seats?

To find out if this is possible, we recommend you raise a CSR (Customer Support Request). Please access the My Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx facility on our web-site, and login using your flight booking reference number and name. You will then be able to raise a CSR (Customer Support Request), advising us of the changes you require. We will then action your request within the next 3 business days. Please note priority is given to urgent requests relating to bookings close to departure.

How do I change my delivery/email address?

If your delivery address / email address is wrong.... To request the changes, please access the My Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx facility on our web-site, and login using your booking reference number and name. You will then be able to raise a CSR (Customer Support Request), advising us of the changes you require. We will then action your request within the next 3 business days. Please note priority is given to urgent requests relating to bookings close to departure.

How can I change my transfer booking?

If you have been sent a FLIGHT TIME CHANGE for a tailor made holiday eg flight and transfer (where the times have changed), we will send a revised confirmation to your email address. If you have booked a transfer only after the confirmation invoice has been issued and you wish to change your booking in any way, we will inform your transfer provider of your request and will advise you if it is possible to make changes. Please note that it may not always be possible to make the changes. You will be asked to pay an administration fee of AED50, and any further cost we incur in making the change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible to make the changes. To request the changes, please access the My Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx facility on our web-site, and login using your transfer booking reference number and name. You will then be able to raise a CSR (Customer Support Request), advising us of the changes you require. We will then action your request within the next 3 business days. Please note priority is given to urgent requests relating to bookings close to departure.

How do I report website problems?

Online bookings If you have a query regarding your online booking or encountered any problems whilst making your booking, please submit an online booking query form in the Contact Us section. Non-booking related queries If you experience any technical problems during your interaction with this website, please contact [email protected] for assistance.

What are your card fees?

dnata does not charge any debit/credit card fees

Do I need to advise of any special requirements before I book?

If you, or a member of your party has any special requirements, on medical grounds, for the flight, hotel or transfer, it is strongly recommended that you call our Reservations Team and book over the telephone. They will be able to check whether the provider you are planning on travelling with requires advance notification of any specialist assistance, and take the appropriate action. The Reservations Sales Team may also need to make a particular request of a hotel, and this is also best organised at the time of booking.

What are the passport requirements for my trip?

Please ensure you have a passport valid for the duration of your trip. (Some destinations require your passport be valid for a certain length of time; in general, 6 months after completion of travel). You may also be required to obtain a visa for some destinations (including for transit points) and it is your responsibility to do so prior to travel. When making a booking you must ensure that your name (and the name of any person(s) for whom you are making a booking) matches exactly the name as it appears in your (or the person(s) for whom you are making the booking's) passport. If you require any further information on passport or visa requirements, please contact one of our local offices or the embassy of the country to which you will be traveling. A failure to travel with the correct documentation could result in the passenger being refused travel, entry to the country of their destination or stop-over or transit point, deportation or incarceration and in such circumstance(s) you will be solely responsible for any cost, loss or damage which you or we (or our agents or servants) incur. We accept no responsibility for customers who do not possess the correct documents and Visas.

I want to unsubscribe

We are sorry to hear that you will be unsubscribing from dnata Travel; you will miss out on hearing about our great new offers! To unsubscribe, please click 'unsubscribe' at the bottom of the latest promotional email. You can re sign up at any time.

Why haven't I heard back about my CSR?

Customer Support Requests usually take up to 48 hours for us to reply. This can vary over busy times, but we will reply back to you as soon as possible with all the information that you require. Priority is given to those who are travelling soon. We appreciate your patience.

What do I need to take with me?

This really depends on what you have booked with us, but these are some general rules:   Flights If you're flying with an airline that requires you to check in online then you'll need to print your boarding passes. If you're able to check in at the airport, all you will need is our confirmation email. You can reprint this from Manage Your Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx .   Hotels Once your accommodation booking has been confirmed, you will be forwarded an email with your accommodation booking confirmation. If you haven't received your accommodation voucher upon full payment of your booking, please log into the Manage Your Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx section on our website or app using your accommodation booking reference. You will then be able to print your accommodation voucher, which you'll need to present to your hotel upon check in.   Transfers A confirmation will have been emailed to you once your booking is confirmed. You can reprint this from Manage Your Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx  if you do not have a copy. It is important you have this as it will have key information that you will need, such as where to find your pick up point and your re confirmation details.   Visa and passports All of the above is what you need from dnata Travel. Passports, visas etc you will need to check www.fco.gov.uk to see if you need a visa and how much length you need on your passport before it expires.

When should I arrive at the airport?

We advise all passengers arrive two and a half hours before departure on short haul flights and three hours before departure on long haul flights. We would also recommend you plan your route ahead before you travel and allow plenty of time for traffic and possible delays through airport security.   

How can I change my board basis?

For a quote to change your board basis, please log into the Manage Your Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx section on our website or app. You will then be able to raise a CSR (Customer Support Request), advising us of the changes you require. We will then action your request within the next 3 business days. Please note priority is given to urgent requests relating to bookings close to departure.

How do I change my room type?

To amend your booking, please log into the Manage Your Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx section on our website or app. You will then be able to raise a CSR (Customer Support Request), advising us of the changes you require. We will then action your request within the next 3 business days. Please note priority is given to urgent requests relating to bookings close to departure.

How long does it take to confirm my booking?

Whilst we do our best to confirm your travel plans with the providers within seconds, on rare occasions it could take a little longer. We advise that booking requests could take up to 12 hours to confirm with providers. If you haven't received your booking confirmation with the provider's reference number after the initial 12 hours, please please log into the Manage Your Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx section on our website or app and check your details there.

Why does my hotel not know about my booking?

We understand that in some cases, you may wish to contact your accommodation directly before you travel. If your hotel is unable to locate your booking in your name, this is not something to worry about. dnata Travel acts as an agent for your booking, and the accommodation providers that we book through usually only tell the hotel how many rooms they have sold and do not release the guest names until 1-2 weeks prior to check in. However, we can of course contact your accommodation provider and request for your names to be released early to your accommodation. To request the early release of your names, please log into the Manage Your Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx section on our website or app using your accommodation booking reference number. . You will then be able to raise a Customer Support Request (CSR), advising us that you wish for your names to be released early. We will action your request within the next 2 business days. Please note priority is given to urgent requests relating to bookings close to departure.

Can I pay with a cheque or bank transfer?

We do not accept payment by cheque or bank transfer. However, we do not charge you to pay using a debit card.

Can I organise a late check out?

Prebooking a late check out is not something that can be organised. This is because the hotels will need to get the rooms ready for the next guest for when check in opens. If you want to arrange this, then we would recommend speaking to reception upon check in to see if you can pay locally to keep the room for longer, or if they have specific rooms for this service. The vast majority of hotels will hold onto your bags until you leave for the airport, if you want them to. This means you can check out and leave your bags behind, so you can make the most of your holiday time before moving on.

Can I add meals to my flight?

A lot of airlines only offer a buy-on-board service. If you did not get the option to add meals when you made the booking then that means it will be a trolley service on board. We can always check if meals are an option for you; please either raise a Customer Support Request (CSR) through Manage Your Booking or give us a call at 800 dnata (36282).

How do I make a group booking?

We can help you sort out a group booking. If you need to book more than three hotel rooms or more than twelve passengers on a flight, please complete our group booking request form here https://www.dnatatravel.com/help/groupbookings.aspx and our agents will do their best to get back to you promptly with a quote. We can arrange group bookings of any size for flights, accommodation or both. We can also arrange group transfers to get you all safely to your hotel. Before completing this form, we suggest you use our website https://www.dnatatravel.com/ to search for flights and accommodation and get an idea of the options available. If you are booking accommodation, you must give us the name of the specific hotel you would like to stay in or we will not be able to obtain a quote for you, and it will help us if you can specify preferred flight times from those that you have seen in our search results.

What does the board basis mean?

What does board basis mean, and how does it relate to RO, SC, BB, HB, FB or AI? Board basis simply means the sort of dining arrangements that you have selected for your holiday. For example you may have selected a hotel which cooks all your meals for you and which are included in the price. Or, you may have selected an apartment with cooking facilities, which means you arrange your own meals. Board basis meanings and abbreviations are as follows: Room Only (RO) means that no meals will be included in the price you have paid for your accommodation/holiday package.Self Catering (SC) means that no meals are included in the cost of your accommodation/holiday package, but you will be provided with catering facilities in your accommodation to cook light meals.Bed and Breakfast (BB) means that breakfast is included in the price you have paid for your accommodation/holiday package.Half Board (HB) means that your breakfast and evening meal is included in the price you have paid for your accommodation/holiday package. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.Full Board (FB) means that breakfast, lunch and evening meals are included in the price you have paid for your accommodation/holiday package.All Inclusive (AI) means all meals and locally produced drinks are included.

Can I remove someone from my booking?

Please log into the Manage Your Booking section on our website or app using your booking reference number. You will then be able to raise a Customer Support Request (CSR) to make your request.

What visa do I need to travel?

This is dependent on your country of destination and the passport you hold. You may be required to obtain a visa for some destinations (including for transit points) and it is your responsibility to do so prior to travel. If you require any further information on visa requirements, please contact one of our local dnata offices or the embassy of the country to which you will be traveling. A failure to travel with the correct documentation could result in the passenger being refused travel, entry to the country of their destination or stop-over or transit point, deportation or incarceration and in such circumstance(s) you will be solely responsible for any cost, loss or damage which you or we (or our agents or servants) incur. We accept no responsibility for customers who do not possess the correct documents and Visas.

Why are names missing off of my accommodation voucher?

When you are booking a hotel by itself, we will only need one traveller's name. This is because the hotel will only need the name of one guest. As long as your booking is for the correct amount of people then we do not require any other names.

I am travelling with children, what is my baggage allowance?

All airlines have different policies about children and what you can take (car seats, buggy, etc). To find out more, please check your airline's FAQs, where you will be able to find out what you can take with you.

Can I take sports equipment on my flight?

Many airlines allow items such as golf clubs, surfboards and skis to be carried at an additional charge. This charge is usually reduced if you pre-book. In some cases you may not be able to take additional sporting items if they are not booked in advance. If you have booked a transfer with us or car hire, we will need to ensure that your sports equipment can be transported on your transfer vehicle or for the car you are renting. To arrange the carriage of sports equipment on your booking, please log into the Manage Your Booking http://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx  section on our website or app using your flight booking reference number. You will then be able to raise a Customer Support Request (CSR), advising us of the changes you require. We will then action your request within the next 2 business days. Please note priority is given to urgent requests relating to bookings close to departure.

Do I have to pay in full?

All products must be paid in full at the time of making your booking.    

How can I raise a complaint?

dnata Travel strives to deliver the highest standards of customer service and treats all issues raised by customers very seriously. If you do wish to submit a formal complaint, please email our Customer Relations Department at [email protected] .  Please give us as much detail as possible. Include receipts, photos or other supporting documentation. As valued dnata customers, we will acknowledge your correspondence within 14 days and reply within 28 days.

What is my baggage allowance?

The amount of baggage you can take is determined by two factors. Your flight provider and the airline they use, and the regulations relating to security. Your flight provider will advise the available baggage allowance at the time your booking is made or when they send out your e-tickets. The most likely baggage allowance will be 15 or 20kg, but can only be confirmed by ticket. Low Cost Carriers charge for check-in baggage, which must be added at the time the booking is made, or before departure, to avoid higher charges. The security regulations regarding baggage can usually be found on the web-site of the airport you are departing from.

Can I pay with more than one card?

We can only take payment from one card when you initially make your booking.

What is 'Verified by Visa/MasterCard'?

Using Verified by Visa or MasterCard® SecureCode™, your Visa/MasterCard will work just as it does now. It will also work with online retailers who are not yet offering the Verified by Visa service. The Verified by Visa and MasterCard® SecureCode™ scheme is quick and easy to use and features the following: Greater protection against the unauthorised use of your card for online purchases A straightforward and hassle-free service that fits neatly into the online buying process Enhanced online security with the use of a password/memorable name, without the need for any additional software.

Does dnata assist in Visa application?

At dnata we have a dedicated visa team who offer visa guidance & support with:

• Outbound visas
• UAE inbound visas
• Documentation collection
• Appointment scheduling
• Full end-to-end service
• Biometric processing for 13 countries (VFS facility)
• Document attestation service

For all visa enquiries, please call 04 316 6262 or contact [email protected] for UAE-inbound visas and [email protected] for non-UAE visas.

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• Ground Handling
• Global Network

dnata in the UAE

Ground handling in the uae, leading the globe.

Our vast ground handling operations successfully service the major global hub that is Dubai International Airport. Managing more than 80 million passenger and 140 scheduled airlines annually, our state-of-the-art facilities and continuous investment in people, equipment and technology means that we are more than up to the task of facilitating efficient, safe and secure airport operations. Today’s airline passengers expect a seamless experience from check-in to baggage delivery and that is exactly what dnata UAE delivers for the millions of passengers that we handle each year. With safety at our core, our vast experience and commitment to excellence, enables us to offer practical and cost-efficient solutions to your exacting requirements. Our highly trained staff will be on hand from start to finish to ensure that your passengers’ journey is a delightful one.

Cargo in the UAE

Committed to excellence.

We are proud of our status as one of the world's leading cargo service operators and of our reputation as a customer centric company.

Our extensive Dubai cargo operations handle over 700,000 tonnes annually equating to almost 2000 tonnes a day, and that number is growing. As Dubai World Central (DWC) expands, our state-of-the-art operations there grow with it.

Our commitment to our customers means that we constantly strive for innovation and improvement. As such, we launched the first carbon-neutral warehouse in the Middle East in 2010, and opened our dedicated animal shipping facility in 2015.

Middle East in 2010, and opened our dedicated animal shipping facility in 2015. Our drive to continuously improve our client’s experiences with us saw us redesign our customer service center in 2015 and add self-service cargo kiosks that are both user friendly and efficient.

Catering in the UAE

Unparalleled quality.

We are the sole flight caterer at UAE's Sharjah International Airport - a service we deliver with our joint-venture partner, Air Arabia, through our Alpha Flight Services business.

We opened a full catering production facility in 2010 that includes the production of delectable fresh baked goods and patisserie items. We provide culinary and inflight retail services to a wide range of airline customers and also operate food and beverage outlets and an airport lounge at Sharjah International Airport.

Our services also include a comprehensive range of ancillary services such as dry cleaning, laboratory services and off-airport event catering.

We employ 450 highly skilled employees in Sharjah - each one of them passionate about making us a world leader in compliance and quality. With active participation in the creation of World Food Safety Guidelines for the aviation industry, we are fully certified to ensure all passengers travelling through Sharjah Airport experience the very best in hospitality.

Travel in the UAE

Consumer travel.

An evolution over the past 50 years, dnata Travel has gone from being launched as an air ticket provider to being a full service, multi-channel travel brand - offering range and choice of product, excellent service and leading technology. A recent addition to the market is Imagine Cruising - an associated company with its roots in the UK cruise sector that is committed to bringing cruise to the region. With Emirates Holidays you have the opportunity to enjoy the best travel options across the Emirates network, with accommodation to suit you available all over the world.

Business to business

Our business to business portfolio is large and diverse; offering travel management for large, medium and small enterprises through HRG and MMI, a specialised government travel division in the UAE, and an offshore and marine department providing services to oil and gas, shipping and marine companies. Add to that our corporate leisure division, ready to help travellers get the most out of their personal time.

Partnerships

One of our key strengths is our ability to build and maintain strong, positive and fruitful professional partnerships, our various representation businesses are testament to that. We represent over 30 global airlines in the UAE, managing every aspect of their trade and customer facing operation. Many of these relationships are long-standing, and this is just the way we like it. Our partnerships also stretch to other travel brands, hotels and resorts and attractions – our team is dedicated and versatile. In the UAE our retail footprint for dnata Travel enables us to provide focus on our partnership brands, adding extra value.

Our Services

• Airline GSA representation
• Hotel representation
• Attraction representation

Sports travel

We are known for our high quality and diverse services, with tailor-made packages for sports camps and sporting events – firmly establishing dnata as one of the Middle East's leading sports travel management companies. We were appointed the Official Travel Agent in the Middle East for the following sporting events: Cricket: ICC Cricket World Cup (2007, 2011, 2015), ICC World Twenty20 (2009, 2010, 2012, 2014, 2016), ICC Champions Trophy (2009, 2013). Football:FIFA World Cup (2010, 2014), UEFA Euro (2012, 2016), English Premiere League, Spanish League. Rugby: Emirates Airline Dubai Rugby Sevens (2011, 2012, 2013, 2014, 2015, 2016), Rugby World Cup (2011, 2015). Formula 1: Bahrain Grand Prix (2014, 2015, 2016), Malaysia Grand Prix (2012, 2013, 2014, 2015), Singapore Grand Prix (2013, 2014, 2015, 2016), Abu Dhabi Grand Prix (2013, 2014, 2015, 2016). Olympics: London Olympics 2012, Rio Olympics 2016.

Why dnata for sports travel

Most experienced sports travel management company in the Middle East region Specialized handling by trained & experienced sports travel professionals Access to both corporate and leisure customers in the GCC

• Corporate hospitality
• Sports events tickets & travel
• Educational sports camps for children
• Athletes travel

Destination management and attractions

dnata’s travel portfolio is truly global, so who better to ensure you get to where you need to be when you arrive in resort?

With two leading destination management companies, Arabian Adventures and Gulf Ventures, when you’re ‘on land’ in the Middle East it’s easy and simple to get where you need to be. Not only providing efficient and reliable transfer services, you’ll also find a range of exciting in-resort experiences and adventures.

In Dubai, you can also take in all the city has to offer atop an open-top bus with CitySightseeing Dubai.

If travelling in Asia, Destination Asia - a company acquired by dnata in early 2016 - is the perfect partner.

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