cruise america rv rental ontario ny

Cruise America RV Rental

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Reviews about Cruise America RV Rental

• Marguerite H. January 21, 2021, 7:35 am This is our first time renting an RV.To say the ride is bumpy would be an understatement. Its horrendous. Plus the agent who booked this for me failed to tell me that there was no running water in the vehicle at all. When I booked she gave me a price and I specifically asked her If there were any other fees involved, she said no but there are several other fees. By far the worst part of this is the bumpy,rough ride. This is a horrible experience. 0 0 Reply
• Kevin B. July 2, 2020, 4:54 am Great service and very friendly. 0 0 Reply
• Donald A. December 16, 2019, 5:26 am Bad, terrible,not good for customer 0 0 Reply
• Company's official reply June 6, 2019, 9:33 pm Thank you for choosing us and thanks for the nice review. We love to hear that your experience was smooth. We hope you will come back soon. 0 0 Reply
• Vehicle Services in New York
• Cruise America RV Rental

Vehicle services Lakeside Road

• Wilbert's Premium Auto Parts of Ontario Ontario, NY 14519, 6333 Lakeside Rd
• Cobra Motor Homes & Trailers Ontario, NY 14519, 6311 Lakeside Rd
• Gerber Commercial Ontario, NY 14519, 6319 Lakeside Rd

Car rentals in New York

• U-Haul Neighborhood Dealer Ontario, NY 14519, 1712 NY-104
• Penske Webster, NY 14580, 650 Basket Rd

Popular services

• Mobile tyre service
• Tow truck services
• Roadside assistance
• On-site car diagnostics
• Mobile auto repair service
• Mobile truck tyre service
• Mobile windshield replacement
• Mobile car wash
• On-spot car battery recharge
• Mobile truck diagnostics
• 24 hour towing services
• Alternator replacement
• Remote starter installation
• Ignition timing adjustment
• Car alarm installation
• ECU firmware update
• Car alarm repair
• Power window repair
• ABS sensor replacement
• Refrigerator trucks repair
• Oxygen (lambda) sensor replacement
• Ignition switch repair
• Welding work
• Bumper repair
• Windshield chip repair
• Dent repair
• Bumper replacement
• Car scratch repair
• Trunk repair
• Fender repair
• Hood repair
• Car door repair
• Car paint chip repair
• Car door replacement
• Rims painting
• Door painting
• Bumper painting
• Car spot painting
• Car paint selection guidance
• Motorcycle paint job
• Car roof painting
• Spoiler painting
• Side mirror painting
• Car paintwork restoration
• Bumper cover painting
• Engine replacement
• Automatic transmission replacement
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• Thermostat replacement
• Crankshaft replacement
• Starter repair
• Gearbox replacement
• Clutch adjustment
• Turbocharger repair
• Engine diagnostics
• Starter replacement
• Gearbox repair
• Brake pads replacement
• Shock absorber replacement
• CV joint replacement
• Hub replacement
• Reduction gear replacement
• Brakes replacement
• Reduction gear repair
• Ball joint replacement
• Suspension replacement
• Brake caliper replacement
• Brake caliper repair
• Front brake pads replacement
• Steering rack repair
• Steering rack replacement
• Power steering repair
• Tie rod replacement
• Replacement of the GUR pump
• Replacement of the steering rack sleeve
• Power steering pump repair
• Steering repair
• Power steering bleeding
• Steering shaft repair
• Valve adjustment
• Automatic transmission fluid change
• Car battery replacement
• Timing belt replacement
• Catalytic converter replacement
• Fuel filter replacement
• Cabin air filter replacement
• Engine oil change
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• Headlight alignment
• Headlights replacement
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• Car dealership
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• Touchless car wash
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• Wheels cleaning
• Hand car washing
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• Tire service
• Editing disks
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• Tyre storage
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• Tire repair
• Truck tyre service
• Tyre inflation
• Tyre studding
• Wheel straightening
• Tyre recycling
• Tire repair with a harness
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Cruise America

Location & hours.

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Ontario, NY 14519

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Overall rating

DO NOT USE THI PLACE. An awful experience. They rented us a marginally usable rv (after major work to get it to even that point). When we got to site (90 minute drive away) and started setting up we found the bed to be broken and unusable (support structure had collapsed). Called customer service and were told to bring it back to a site that was going to be closed until two days later (we had a four day rental). When I pointed that out, we were told they'd call to arrange repairs on site for two days later. Left with no options, we had to shore up the bed to make it usable, taking a good portion of our first day. The next morning we discovered that the grey water tank leaked (water just ran out- confirmed when tried to run water into tank to flush sewage hose). Privacy curtain missing, many curtain attachments missing/broken and many other issues. Never got a call for repairs and when we dropped it off, we got pushback on items purchased to make bed marginally useful. In an epic display of bad customer service, were then told by manager (Andrea) that it obviously didn't ruin our vacation as we didn't bring it back Monday Pointed out to her that, while technically we were able to adjust sleeping (my wife slept up forward) and showers (fortunately the campground had showers) that was not what we paid for. We then asked her if she'd sleep in that bed and she admitted she wouldn't. Still no budging on making things right and were told to talk to Cruise America customer service (next step). We've rented from Cruise America multiple times in the past and have always had a great experience but I don't know if we'll be back with them again- absolutely will NOT use this location again and strongly recommend others avoid as well.

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Cruise America   Reviews

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Reviews 4.2.

7,231 total

Most relevant

Reservation Specialist goes ABOVE AND BEYOND!

This review is not really for the end result of the rental of the vehicle. More so for the great assistance from the reservation of the unit and the openness of the individual who works in their call center in AZ. Robbie Sinteral, Reservation Specialist has been a CLASS ACT from my first contact with him through picking up the RV unit and having issues to get the Customer Service Department to discuss how the RV was delivered to us. If I had an opportunity to employee Robbie I would do it in a HEARTBEAT! Thanks Robbie for your professionalism and openness through our journey. It's too bad that Cruise America does not have several of you in all departments. Because if they did they would be making more money than they know what to do with. As for the departure center and the Customer service agents that is a whole different experience. :0(

Date of experience : June 27, 2024

Answered the phone quickly

Answered the phone quickly. Rep was very knowledgeable and had access to our info at fingertips. Transaction was completed quickly and efficiently.

Communication

Such quick, professional and courteous communication every time I spoke to agents. Client friendly policies. A+!

Date of experience : July 01, 2024

Compassionate customer service.

I had to cancel our reservation due to a death in the family and your team made this easy for us.

Date of experience : June 29, 2024

RV released in life-threatening condition

We reserved a 30 ft from Houston to travel to Tampa. Problems began before departure: Despite confirmation by the agency Best Camper, we were informed that we cannot return the vehicle in Tampa. We were re-routed to Orlando, which required re-booking a rental car and now a one way fee. At the pick up the Agent - Randy - fought for almost an hour with the printer. He served customers wanting to buy a pre-owned RV while we were waiting to finally get going. He offered us kitchen equipment with a kettle that had an old teabag in it that was inhabited by worms. The RV was damaged outside (unprofessionally repaired) and somewhat dirty inside. Driving and housing experience: - vibrations in steering wheel, one front tire down to the steal layer / life-threatening - after replacement of the tire, there was a constant tire pressure alarm - fridge did never switch to electricity, high LPG consumption - gauges for waste water showed random levels, you never knew when to empty - water coming into vehicle after rain - mattresses covered with plastic like in a brothell, we needed to buy a cover to not drown in sweat. - pillows and towels dirty, cheap stuff - sleeping bag good for winter but not Florida Overall you can buy this personal kit equipment for less money than they charge you for rental. Customer service was largely disinterested, compensated the tire repair cost, the extra LPG, and fees for one day. So far, no excuse to release a car in such a dangerous / poor condition, no further compensation than the described minimum. We have ample RV and CA experience, the vehicles from CA are never perfect but priced reasonably. This time we had our worst experience, though. Best Camper claimed that they talked to the manager in Orlando who had promised a generous solution - the guy was totally blank when we arrived.

Date of experience : May 10, 2024

I would leave 0 stars if possible

I would leave 0 stars if possible. Customer service in resolving problems and contacting us back was awful. First week of our trip the refrigerator was not working. Their solution was for us to get ice for coolers everyday. There are 7 people in our RV and we are touring the southwest US where temperatures are currently averaging in the 90s. We are now into second week of our trip and now the AC unit for the camper portion of the RV is not working. It is currently 86 degrees inside the camper at 11:00pm. It is 72 degrees outside the camper!!! So outside is cooler than inside. How my 5 children are actually sleeping is amazing!! They must have passed out from heat exhaustion. Their solution was for us to drive more than an hour one way to get on a repair shops schedule for them to look at the problem. No guarantees that they would fix it, just look. Then, at our fuel cost, drive over an hour back to get back to our scheduled stops on our trip. I researched and found a local mobile repair man was certified specifically for AC units on RVs and was in the city we were staying in. Cruise America said his services would not be authorized because the trip charge was too much. So here we lay sleeping (or trying to) in an 86 degree camper on our trip. Like I said 0 stars on customer service.

Date of experience : June 24, 2024

Reply from Cruise America

Hi John, Thank you for sharing your feedback and bringing this to our attention. We are truly sorry for the issues you encountered during your trip, which fell short of our expectations. The reference number you provided corresponds to a different name from a trip in 2020. We want to make this right for you and your family. Please email our Customer Relations team at [email protected] with your Rental Agreement or Reservation number so we can assist you. We hope to hear from you soon and sincerely apologize for this situation.

Booking for RV was quick and easy

Booking for RV was quick and easy. Person who helped me was polite and very knowledgeable and booking was done in 10-15 minutes. He called me right back after we got disconnected.

Date of experience : June 21, 2024

Hi Johannes, Thank you for sharing with us your experience with our Reservation Department. We are glad to hear that we called back right away after being disconnected and reserved your trip. We hope you will enjoy and hope to hear from you again! Thank you for choosing Cruise America.

Kier was great helping me with my reservation. He answered all my questions and got the reservation booked in a timely manner.

Hi Mike, Thank you for sharing your positive feedback with Kier while reserving an RV to best accommodate for your trip. We hope you will enjoy your trip with your families/friends and we hope to hear from you again!

Customer service was great

Customer service was great, we had to cancel our reservation. Everything went very smoothly

Date of experience : June 25, 2024

Hi Terry, Thank you for sharing your feedback regarding our great customer service. We hope to hear from you again and to actually experience one of our RVs. Thank you for considering Cruise America.

Even though we had a failure to launch

Even though we had a failure to launch, we will still look into Cruise America in the future. The day before we were scheduled to pick up our RV for a weeklong trip (after having made all the camp reservations, set up house watching, purchased groceries) Cruise America called to tell us we wouldn't be able to pick up our RV because someone had broken into a bunch of them and robbed and trashed them. Despite the immediate panic at the status of our trip we still understood that this was a situation somewhat outside their control. Maybe time to up security at their lot? They gave us a corporate number and we were able to get our deposit refunded and an apology. We scrambled and found another rental agency and the trip is still on. So in spite of resulting in an afternoon of ulcers, I would still give Cruise America a second chance based on their ownership of the issue.

Date of experience : June 19, 2024

Hi Don, Thank you for sharing your amazing feedback and understanding the situation. We apologize that we had to cancel your reservation as the last resort. We hope to hear from you again and to experience one of our RVs. Thank you for being positive and understanding in a situation that we had no control of it. We value your feedback, thank you for considering Cruise America.

Reservation process was easy and convenient

We called just to check the price of another size RV and ended up making our reservation right then. Eric was very informative, helpful and knowledgeable. He answered all our questions and informed us of all our options. It was very easy and convenient! He even stayed on the phone with us until we received our confirmation email to ensure everything was correct and accurate. So far, they have made this process very easy for our trip!

Date of experience : June 08, 2024

Hi Lisa, Thank you for your amazing feedback. We are glad to hear that the Reservation agent Eric was informative, helpful and knowledgeable during the process of booking your RV. We are excited for your upcoming trip and we hope you will enjoy your trip. Thank you for choosing Cruise America and we are excited to hear from you again!

Excellent customer service

Greg was excellent and patient with making my first RV reservation. Communication in the emails and follow-ups were fast, complete, and accurate. I can't wait to book my next adventure with Cruise America! Now I will be one of the many I see on the highways up to Utah!

Hi Justin, Thank you for your fantastic review! We're thrilled to hear that Greg from the Reservation Department provided you with excellent customer service. Your recognition of his patience, thorough follow-ups, and accuracy means a lot to us. We look forward to hearing from you again and wish you many more adventures! Thank you for choosing Cruise America.

We just bought a used motorhome from…

We just bought a used motorhome from Cruise America in Salt Lake City. I flew from Missouri to Utah to purchase it. My experience with this purchase has been excellent. Kavon was superior in service, explained the workings of the motorhome in great details with added advice to help me understand and enjoy my purchase. I will recommend others rent, and if possible, purchase from Cruise America in Salt Lake.

Hi Jason, Thank you for your amazing feedback regarding purchasing a used motorhome. We're thrilled to hear that Kavon was superior in service and explained the workings of the motorhome in great details. We hope you enjoy your now owned RV and to have more camping adventures. Thank you for choosing Cruise America!

A fine company

It was a pleasure dealing with the representative. He was very informative and answered all my questions. He told me all the possible expenses and how I could avoid them.

Date of experience : June 15, 2024

Hi Tyger, Thank you for sharing your experience and we are glad to hear the representative was able to answered all your questions. We hope to hear from you again and thank you for choosing Cruise America!

Hidden Fees and Terrible Customer Service

Unfortunately, the "hidden fees" entirely ruin an otherwise positive experience. When your contract is outlined in-person, there are many optional services you can pay for that aren't outlined previously during booking. Much like a rental car agency, you can decided to fill up on gas yourself OR have them do it for a fee. Similarly, you can dump the RV greywater/waste yourself, clean the RV yourself, and a number of other services yourself -- or pay Cruise America to do them for you. What they DON'T tell you is who determines if you're going to pay for those things. You can do all those activities yourself: fill on gas, dump the RV, clean the RV -- and when you drop off the RV, you'll be told "Oh, looks good, we'll send you your bill via email". You'll walk away and drive home with a smile on your face because, seemingly, everything went very well and you had a positive experience. And then you'll get your bill hours later, long after you've driven home, and random fees will be tacked on. Oh, you returned it full and clean, but wait a minute... why is there a charge for that? What's this other stuff? After long back-and-forths with their customer service team, you'll be told: they get to charge these fees "at their sole discretion". No evidence needed, they'll bill you whatever they want. Long review summary: Don't trust this place to honor their pricing. Take photos of EVERYTHING before you return it. Get a written or printed receipt outlining all charges prior to leaving. Even if you know you're doing that prior to renting this RV... you'll still be fighting them when they upcharge you for random services. The RV experience is otherwise positive, but their pricing is exceptionally dishonest.

Date of experience : June 06, 2024

Hi Robert, Thank you for sharing your feedback with us and we hope you were still able to captured good moments on your trip. We are glad to see we were able to come to a conclusion and reached an amicable resolution with Customer Relations Department. We value your feedback as this could be an opportunity to better our service and capitalize more on it at the time of pickup. Thank you for choosing Cruise America and we hope to serve you again in the future.

Rick was great

Rick was great. Took time with me answered all my questions Received email confirmation right away. We are excited about our trip. Looking forward to picking up RV in September

Date of experience : June 05, 2024

Hi Debbie, Thank you for your amazing review and recognizing Rick with his great customer service. We are excited about your trip too. Thank you for choosing Cruise America and looking forward to hear from you again!

Easy reservation

Easy reservation, good website. When we needed to cancel process was painless.

Date of experience : June 22, 2024

Hi Frederico, Thank you for sharing with us your positive feedback, especially a painless cancellation. We hope to hear from you again and to be able to take one of our RVs out and enjoy an adventure. Thank you for considering Cruise America.

What made my experience great was all…

What made my experience great was all the information given to all my questions which allowed to make my decision easier .The customer service was polite and the offers to gas discount was very appealing. Their refund police of deposit was also very helpful.

Date of experience : June 04, 2024

Hi Rosa, Thank you for sharing your experience and glad the representative was able to provide information and answers to your questions. We hope to hear from you again and experience one of our RVs.

cancelled our rental within 15 days of…

cancelled our rental within 15 days of are leaving

Great service from Cruise America Noblesville, Indiana!

Starting with all the folks up in Noblesville, Indiana, Michael and Heather they are both great representatives of your company. And also, I would like to think Cruise America for returning a credit for our down payment due to our untimely health event and look forward to rebooking as soon as possible.

Date of experience : May 29, 2024

Hi Kurtis, Thank you for your sharing your feedback and recognizing Michael and Heather with their great customer service. We hope to hear from you again and experience a trip in one of our RVs.

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Cruise America - NEW YORK DEPOT

The Cruise America depot in New York is located in County Road. The depot is about 29.4 miles from the JFK Airport and about 36.8 miles from the City Centre. Transfers are only available to clients who purchase EBDS. Taxi fare would costs around $143 from JFK and around $110 from the city center. Get your Cruise America RV hire in New York through Camper Travel. Low Rates, Best Price Guaranteed. Specials and Discounts all in. Long and short term hires.

Ford (No Model Year Guaranteed) / No Vehicle Age Guaranteed*

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Our smallest C-Class RV is our aerodynamic and fuel efficient C19. It is narrower and will fit into a regular car parking slot. It’s perfect for a couple with its large double bed over the cab, kitchen at the back and all those other facilities. If you have a young child, the dining table easily...

Our medium size vehicle, the C25, has been a stalwart of fleet design for many years. With a rear corner double bed as well as a double bed over the cab it is ideal for two couples or a family of up to five....

The C30 vehicle is the largest motorhome on our fleet. Its special feature is the large separate bedroom at the rear with its 5ft wide bed! There is also a double bed over the cab, a convertible sofa-bed and a convertible dinette bed. The shower is separate from the toilet/basin as well in the C30....

Ford / F150 XLT SuperCab / No Vehicle Age Guaranteed*

The newest addition to our fleet is the T17 Truck Camper. It is attached to an F-150 truck making it easy to drive and manoeuvre for first time renters. The truck camper has plenty of power to master even the steepest terrain. Whatever your plans, the T17 offers comfort and accessibility....

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