nottingham city travel training

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Independent Travel Training

Nottinghamshire County Council have put together training to help people with disabilities travel safely on their own.  

You might use public transport such as buses or trains to: 

• Get to school 
• Go to your job 
• Visit friends or family  
• Go out for the day  

Carry on reading for more information about travel training!

What is Independent Travel Training ?

Independent Travel Training (ITT) is the delivery of training by staff in schools, colleges, voluntary services and day care services for people who are restricted in their ability to travel unassisted on public transport because of learning or physical disabilities.

Who is Independent Travel Training for?

Independent Travel Training is for people of any age who have learning or physical disabilities, which means they are unable, or are restricted in their ability, to travel unassisted on public transport. The ITT team work with the school, college or provider to deliver the training and can fit this in to the curriculum.

What can Independent Travel Training do for me?

It will help you to feel confident enough to travel independently to local and more widespread landmarks, including school, college, work, work experience and back home.

Discover how Josh was helped with become confident with travelling on the bus alone in this video:

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Travel Safe by Public Transport

What is the travel safe partnership.

The Travel Safe Partnership exists amongst Nottingham City Transport (NCT), NET, trentbarton, and Community Transport for Nottingham (CT4N) with Nottingham City Council to promote safe travel on public transport.

The Travel Safe Partnership offer training, advice and information on how to travel safely around Nottingham.

We work with all ages from Primary School to retirement villages.

How to join the Travel Safe Partnership

You can join Travel Safe by contacting a member of the team.

When contacting we may ask you a few things, such as:

• Do you have available space for a bus to park on the premises or nearby?
• What dates and times suit you?
• How many people would be attending?
• Is it a school visit for students to learn about safer travelling, CCTV and smartcards?
• Is it a visit to a disability group to practice using the ramp and wheelchair bay?
• Is it a visit to a specialist school to teach the students how to board and alight from a tram and bus?
• Is it a visit to a retirement village where accessibility is the key?

Contact Us about Travel Safe 

• Stuart Limb (School’s Liaison Officer from Nottingham City Transport)  [email protected]
• Lee North (Safety Officer from NET)  [email protected]
• Aran Irwin (School’s Liaison Officer from trentbarton)  [email protected]
• Barry Allitt (Senior Operations Manager from CT4N)  [email protected]
• Roshni Devani (Independent Travel Training Officer from Nottingham City Council)  [email protected]

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Workplace Travel Service: Express your interest online

To see how our Workplace Travel Service can help to reduce staff travel costs, improve staff health, fitness and wellbeing, reduce local road congestion, and to save you money, please complete the following expression of interest.

Our workplace travel advisors (contact details below) will contact you within 14 days to help your business, whether you are new to travel planning or want to build on existing programmes.

Contact Peter Saunders, direct line: 0115 8765640

or email [email protected]

All data provided by you now, or by any other representative of your business in the future, will be treated as strictly confidential and in accordance with General Data Protection Regulation (GDPR) and the Data Protection Act 2018.   The data will only be used for the purposes stated and will only be passed onto our Active Travel partners (Ridewise, Sustrans & Love to Ride UK) and not to any other third parties.

Please tick the box below if you are happy for the information to be used in this way.

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For help and advice on getting staff to work by bike, on foot or using public transport choose one or more of the following:

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We need to know this as it affects the amount of grant aid you are eligible to apply for.

In order to minimise distortion of competition the European Commission sets limits on how much assistance can be given without its prior approval to organisations operating in a competitive market. You should note carefully the requirements and the obligations. If you have any queries please see https://www.gov.uk/guidance/state-aid and [email protected] . NOTE: Existing arrangements with the EU remain in place until December 2020 or superseded by a change to UK law. Under EC Regulation 1407/2013 (De minimis Aid Regulation) the support provided via this grant is classed as De minimis aid. Under the regulations, there is a ceiling of €200,000 (€100,000 for undertakings in the road freight transport sector) for all De minimis aid provided to any one organisation over a three fiscal year period (i.e. your current fiscal year and previous two fiscal years). Any De minimis aid provided to you under this scheme will be relevant if you wish to apply, or have applied, for any other De minimis aid.

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Tenant Academy

One of the many benefits of being a Nottingham City Council Housing Services tenant is FREE access to our Tenant Academy.

The Tenant Academy is designed especially for you and your family, providing a valuable opportunity to grow your potential, and your neighbourhood.

We’re keen for the Tenant Academy to be as accessible as possible that’s why we aim to offer a wide variety of training and skills development opportunities in various community settings around the city.

Just pick any course you like, and register for free. So, whether you want to develop new skills, do something just for fun, get qualifications or prepare for volunteering then the Nottingham City Homes Tenant Academy is here to help!

Victor's Tenant Academy story

Nottingham City Council tenant, Victor Haven has recently taken part in a number of Tenant Academy courses - gaining qualifications and to gain wider learning. Click here to read Victor's Tenant Academy story.

#Liveandlearn at The Tenant Academy - training programme summer 2024 Our latest training programme is out now! Download today to find out about a range of courses, qualifications and skills that are available: Tenant Academy training programme

For information on any of the courses featured, email [email protected]  

We want you to be able to access our free courses and training, for free! If you've booked on any Tenant Academy training courses and need transport to get to them or need childcare, we can help with the costs.

Public transport - the cost of tickets to travel within the city boundary will be refunded.

You may claim car mileage to and from home (within the city boundary). Mileage is paid in line with our company expenses policy. You can also claim reasonable parking fees for the duration of the meeting if agreed in advance with us. Fines and release fees due to overstaying or parking offences cannot be claimed.

Taxi fares / Dial a Ride can only be claimed when a customer is unable to use a car or public transport due to reasons of disability or vulnerability, or when a meeting is scheduled to finish later than 7pm. Customers should always book taxis in advance via a member of our staff as we have an account with a local taxi firm.

To claim expenses, ask us for an Expenses Claim Form and submit this with any proof/receipts (e.g. bus tickets).

We can support you in finding registered childcare providers near to your address, or near to the address of the training venue and get the cost repaid to you.

• You will need to be a Nottingham City Homes resident and complete an Expenses Claim Form.
• You will decide which registered childcare provider to use and make sure you supply us with the receipt when completing your Expenses Claim Form.
• You can claim either half a day or a full day, dependent on the length of the course.
• Please note that carers expenses cannot be paid to people related to the carer and/or dependent relative.

To request an Expenses Claim Form please call 0115 746 9100 or email us .

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Nottingham City Council Housing Services Registered Office: Loxley House, Station Street, Nottingham, NG2 3NG. Registered in England and Wales.

16 Top Tourist Attractions & Places to Visit in Nottingham

Written by Bryan Dearsley Updated Dec 25, 2023

Nottingham, county town of Nottinghamshire, is built on a number of hills on the north bank of the River Trent. The city has a long tradition as a trading hub and manufacturing center and is known for its fine lace.

More recently, it has become a popular cultural destination boasting numerous attractions, including two large theaters and several art galleries. It also hosts many great festivals and events, one of the most popular being the annual Nottingham Goose Fair .

Known as the "Queen of the Midlands" on account of its broad streets and picturesque parks, such as the Arboretum, Embankment, and Colwick Park, Nottingham is a great base from which to explore nearby Sherwood Forest , legendary home of Robin Hood. In fact, the image of this most famous of English folk heroes is everywhere around the city, and although his once enormous woodland hangout is now considerably reduced, it lends the city a truly unique atmosphere.

To learn more about what is undoubtedly one of the best places to visit in England, read our list of the top attractions and things to do in Nottingham.

Old Market Square

The lace market, nottingham castle, the city of caves, national justice museum, theatre royal & royal concert hall, highfields park, green's windmill and science centre, d. h. lawrence birthplace museum, the great central railway, robin hood way and sherwood forest, papplewick pumping station, wollaton hall, newstead abbey, southwell minster, framework knitters' museum.

Nottingham's old city center boasts several important tourist attractions. It's here that you'll find Old Market Square, the largest such public space in England and home to the Nottingham Tourism Centre , an important first stop before exploring the city. On the east side of the square is the Neoclassical Council House, crowned by an imposing dome.

While strolling through the city's historic center, be sure to head over to the Nottingham Playhouse for a look at the remarkable Sky Mirror . Created by sculptor Anish Kapoor, this 19-foot-wide stainless steel dish points upwards and provides a unique look at the sky above.

Also of interest here is Nottingham Speaker's Corner, the first such public speaking venue outside London. The impressive Guildhall is also close by.

Location: Smithy Row, Nottingham

Just a short walk away from the Old Market Square is the historic Lace Market. Once the heart of Britain's lace industry, this charming area is now protected as one of the city's most important heritage zones. Today, these former red brick warehouses and display rooms house numerous shops, restaurants, boutique accommodations - and yes, lace makers.

In addition to these fun things to do, the neighborhood is also home to some of the city's top sightseeing opportunities, including a visit to the former courthouse that now serves as the National Justice Museum. Great walking tours of the Lace Market are available and can be booked at the Nottingham Tourist Centre.

Nottingham Castle affords excellent views of the town and is notable for its bronze statues of Robin Hood and his merry men by Nottingham-born sculptor James Woodford. Destroyed in 1651 by Parliamentary forces, the original castle was replaced by an Italian-style palace belonging to the Duke of Newcastle.

Today, it's home to two great collections: the Sherwood Foresters Regimental Museum, with its impressive collection of medals and regimental uniforms; and the Nottingham Castle Museum and Art Gallery . Among the latter's treasures are beautiful 6th-century Anglo-Saxon brooches, medieval ceramics and alabaster carvings, and stoneware from the 17th and 18th centuries.

There's also an ethnographic gallery (including jade jewelry from New Zealand, Burmese bronze statues, and Indo-Persian steelware). The picture collection in the Long Gallery includes works by Charles le Brun, Richard Wilson, William Dyce, Marcus Stone, and Ben Nicholson.

The Museum of Nottingham Life at Brewhouse Yard , just a few yards away, is also worth a visit. This collection of 17th-century cottages houses displays portraying the history of the people of Nottingham.

Address: Lenton Road, Nottingham

Official site: www.nottinghamcastle.org.uk/

Numerous caves exist in the sandstone underneath Nottingham, including the spectacular 322-foot-long Mortimer's Hole directly below the castle. Part of the excellent City of Caves attraction, this particular formation takes its name from Roger Mortimer, lover of Queen Isabella, wife of Edward II (legend has it Mortimer once hid here from the jealous king).

In all, more than 450 caves lie beneath Nottingham, the largest known grouping of caves in the country, and have been used for centuries for storage and defense. Accessed from Garner's Hill, fascinating public tours of the caves are available.

Location: Garner's Hill, Nottingham

Official site: www.nationaljusticemuseum.org.uk/venue/city-of-caves/

A must-see attraction in the Lace Market is the popular National Justice Museum . It's located in the city's former court and jailhouse, a building that has been in use since 1780.

Highlights of the museum include its courtrooms and a jail that dates from the 14th century. There are also fascinating exhibits relating to matters of crime and punishment. Be sure to check out the displays about Robin Hood.

Other nearby attractions worth visiting include Nottingham Contemporary , a modern art gallery, and the National Ice Centre , one of the country's largest ice-skating rink facilities.

Address: High Pavement, Nottingham

Official site: www.nationaljusticemuseum.org.uk

Since it opened in 1865, Nottingham's Theatre Royal has been a focal point of the city's social and entertainment life. Since then, this landmark building has expanded in size and function, and is now the centerpiece of a cultural facility that includes the more modern Royal Concert Hall.

In addition to theatrical productions including everything from musicals to murder mysteries and Shakespearian tragedies, locals and visitors alike are also treated to touring ballet performances and concerts. If you're traveling through Nottingham with kids in the Christmas period, be sure to check out their always popular pantomime, a tradition that's been running since 1971.

Address: Theatre Square, Nottingham

Official site: https://trch.co.uk

Part of the University of Nottingham, Highfields Park is a splendid 52-acre green space full of exotic plants and trees. Fun things to do here include boating, walking, picnicking, lawn bowls, croquet, and putting. Children can burn off steam in the play area, and the Lakeside Arts Centre stages special events.

Another park worth visiting is the Arboretum , home to lovely gardens and some of the city's most popular festivals. Close by is the Church of St. Mary the Virgin, the city's oldest church, known for its 19th-century glasswork. It's also the city's second largest religious center after the Roman Catholic Cathedral Church of St. Barnabas.

Address: University Boulevard, Lenton, Nottingham

Official site: www.nottinghamcity.gov.uk/HighfieldsPark

Lovely Green's Mill, once home of mathematical physicist George Green (1793-1841), was built in 1807 only to be rebuilt in the 1980s after a devastating fire in 1947. Today, the amazing inner workings of Green's Windmill can be seen over four floors, each of them providing an insight into the flour-making process (you can even buy some to take home with you).

The science center itself is aimed at youngsters and includes a discovery zone with fun interactive displays. Exhibits focus on light, magnetism, and electricity.

Address: Windmill Lane, Sneinton, Nottingham

Official site: www.greensmill.org.uk

The D. H. Lawrence Birthplace Museum in the Eastwood area of Nottingham combines three unique attractions focusing on the famous English author. The Blue Line Trail, a self-guided walking tour modeled on the Freedom Trail in Boston, links the Heritage Centre and the Birthplace Museum.

The museum is home to a fascinating exhibition on the social history of Eastwood during the writer's lifetime, including recreations of a Victorian schoolroom, a grocery shop, and a mock-up of a mine that visitors can crawl through. There's also an art gallery, bistro, and conference area.

Also of interest are displays about family life in the mining community that shaped Lawrence's formative years, as well as a chance to view the rooms where the family lived. Personal items and some of Lawrence's original watercolors are also on display.

Address: 8a Victoria Street, Eastwood, Nottingham

Official site: www.lleisure.co.uk/d-h-lawrence-birthplace-museum/

Chugging along some 10 miles of track between Ruddington Fields station to East Leake and Loughborough, the Great Central Railway (GCRN) makes an excellent excursion when visiting Nottingham. Highlights of this heritage railway include a number of fully restored steam and diesel train engines and rolling stock, as well as fully functioning workshops, vintage buses, a café, and shops.

Model train enthusiasts will want to check out the attraction's large miniature railway layout. Those traveling with kids should plan ahead and try to catch fun events like the special Santa and Christmas trains.

Address: Mere Way, Ruddington, Nottinghamshire

Official site: www.gcrn.co.uk

Stretching all the way from Nottingham Castle to Sherwood Forest, the 104-mile-long Robin Hood Way passes many attractions associated with the legendary Robin Hood. The trail also goes through the Clumber Country Park and past Rufford Abbey, as well as Robin Hood Hills, Thieves Wood, and Fountain Dale.

The highlight, of course, is spending time within famous Sherwood Forest, the most important area landmark associated with Robin Hood. Today, this famous woodland encompasses more than 1,000 acres surrounding the village of Edwinstowe, including the 450-acre Sherwood Forest Country Park .

Visitors come each year to enjoy events such as the week-long Robin Hood Festival . Highlights include its recreation of medieval times and characters, including knights and court jesters.

Other big draws include the Sherwood Forest Art and Craft Centre and the 1,000-year-old Major Oak . You can also visit Thynghowe, a medieval meeting place where people came to resolve disputes.

Address: Mansfield Road, Edwinstowe, Nottinghamshire

Widely considered one of the finest examples of Victorian industrial design in Britain, the Papplewick Pumping Station is a superb example of 19th century craftsmanship. It boasts a range of original features including an ornamental cooling pond and a Boiler House complete with six Lancashire Boilers, all set amidst formal landscaped grounds.

The ornate Engine House is home to the original twin beam engines, built by James Watt in 1884. Here visitors find a combination of Victorian engineering and artistic design, including beautiful stained glass windows, elaborately decorated columns and polished mahogany and brass.

Another feat of engineering can be seen at Bestwood Country Park . The park is home to the Winding Engine House , the last remaining vestige of the large colliery that once dominated the landscape.

Address: Rigg Lane, Ravenshead, Nottingham

Official site: www.papplewickpumpingstation.org.uk

Located near the university, spectacular Wollaton Hall is an Elizabethan mansion set amid a 500-acre deer park. Built around 1580 by a local coal mine owner, this attractive mansion now houses the Nottingham City Museums and Galleries' Natural History Collection, as well as the superb Nottingham Industrial Museum (the latter is housed in the estate's former stables).

Highlights include Nottingham's oldest pipe organ, plus the chance to explore the six galleries of the natural history museum. Admission is free, though a fee is attached to the excellent tours on offer here. There are also two on-site cafés, along with a gift shop.

Address: Wollaton Hall, Nottingham

Official site: https://wollatonhall.org.uk

An easy 20-minute drive north of Nottingham is Newstead Abbey. This delightful attraction is the former family home of poet Lord Byron, whose tomb is in Newstead parish church. It was originally an Augustinian abbey founded in 1170 by Henry II, and many of the original structures can still be seen, including the west front of the church, the refectory, the chapterhouse (now a chapel), and the cloisters.

Byron's rooms have been preserved as they were in his lifetime, with many of his mementos on display. Be sure to also explore the lovely garden, with its many old and rare trees, as well as the Japanese, formal, and tropical gardens, and lakes and streams in the abbey grounds.

Location: Ravenshead, Nottinghamshire

Official site: www.newsteadabbey.org.uk

About 15 miles northeast of Nottingham, Southwell is a small market town that makes a good base for the exploration of Robin Hood country. Charles I stayed in the Saracen's Head before giving himself up to the Scots in 1646, thus beginning a long period of imprisonment ending with his execution.

Other historic buildings of note include the heritage houses lining Church Street and Westgate. The old Methodist Church is also worth seeing.

Of particular interest is 12th-century Southwell Minster (the nave and transepts of this period have been preserved, as have its three Norman towers). The most exquisite part of the minster is undoubtedly the 13th-century chapterhouse, with its wonderful doorway, a profusion of beautiful naturalistic leaves and flowers, vines, grapes, animals, and human figures.

Address: Church Street, Southwell, Nottinghamshire

Official site: www.southwellminster.org

Here's one for traveling knitters: the Framework Knitters' Museum. Set up as a "living museum" in the small village of Ruddington just a few minutes south of Nottingham, this fascinating museum celebrates a craft that's been a staple of the region for over 400 years.

As you stroll around the museum's collection of historic cottages and workshops, you'll see knitters at work, keeping things very much alive with displays and techniques that have been around for generations. A great tearoom is located on-site, along with a well-stocked shop.

Address: Chapel Street, Ruddington, Nottingham

Official site: https://frameworkknittersmuseum.org.uk

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You are here > Plan A Visit > Accessibility > Accessible Travel

The city of Nottingham is largely pedestrian friendly, but we know that getting around can challenging for people with access needs. We hope the following information will help you decide on the best method of transport for travelling around during your time here. Nottinghamshire has two award-winning bus operators and all bus drivers receive regular disability awareness training. We also boast the first fully accessible tram network in the country. Below we have included some information regarding accessibility on these services, but please contact the transport service directly if you have any other questions.

Please note: many transport services can provide extra assistance for travel if booked in advance.

If you are travelling by car, there are a multitude of Blue Badge parking spaces throughout the county within the town centres, hotels and attractions. You can look on this map to see where the Blue Badge Accessible parking spaces are located in Nottingham.

Blind and Partially Sighted Visitors

Nottingham city transport buses.

• Audio announcements have been installed on every bus in the fleet, which announces the next stop the bus is approaching.
• Call the Nottingham City Transport travel centre on on 0115 950 60 70 to let them know when you are travelling and where from, and they will let the relevant driver know.
• If you're an iPhone user with VoiceOver, you may find 'Stop the Bus' a useful feature in the NCTX Buses app. Here you can notify Nottingham City Transport of a bus you plan to catch and they will alert the driver.
• Nottingham City Transport drivers are trained to stop for people with visual impairments and state their service number and destination.
• Trained assistance dogs are carried free of charge on every bus.
• For more information, please call Nottingham City Transport on 0115 950 60 70 or email [email protected] .

Trent Barton Buses

• Over 90% of Trent Barton buses have audio announcements, explaining the route destination and next stop.
• Trent Barton bus drivers are trained in how to assist partially sighted and blind travellers using the bus.
• NET Trams use high contrast flooring in front of the carriage doors to make the exits more visible.
• Each tram has four sets of wide double doors with white strips for enhanced visibility feature on each tram.
• NET Trams play warning sounds for when doors are opening and closing, along with audio announcements detailing the destination and which stop is next.
• NET Tram advises visually impaired customers that require assistance to contact their customer service team by telephoning 0115 824 6060. With a 24 hour notice period, NET will try to arrange for a member of their team to meet you and explain how to use the stop facilities and the tram. 
• The tram timetable is available in an accessible format on the NET Tram website If you require the timetable in a different format, please email NET Tram's customer service team at  [email protected]  or call 0115 824 6060.

East Midlands Railway

• East Midlands Railway works with Passenger Assist, a UK-wide service which allows you to book help on any train or at any station. Using it means they are aware of when you’re travelling, where you’re seated, and any connections you have to make.
• Assistance dogs are welcome to travel free of change on East Midland Rail trains, and you can travel in any part of the train with your assistance dog. If you inform EMR that you have an assistance dog when you book, they can find a seat reservation to suit.

Mobility Scooters & Wheelchair Users

• All NCT buses meet the legal requirement to have a bay which can accommodate a ‘standard reference wheelchair’. 
• Buses are designed to carry one wheelchair at a time. Nottingham City Transport gives priority to a wheelchair user in their designated bays, and drivers will do their best to make sure this happens.
• The driver will deploy the ramp or kneel the bus (whichever is appropriate or requested).
• Nottingham City Transport buses are fitted with specific alert bells in the bay area, so the driver knows a customer from the bay will be getting off and they can offer assistance.
• Nottingham City Transport classes some mobility scooters as wheelchairs. Under the CPT Code for Mobility Scooters “Class 2” scooters can be carried on their buses.
• Customers using a Mobility Scooter on Nottingham City Transport buses need to have a permit, which is issued after they have assessed the scooter and provided training to use it on the bus.
• 100% of Trent Barton buses are wheelchair accessible.
• All Trent Barton bus drivers are provided with training to help them assist travellers using wheelchairs.
• Every NET Tram is 100% low floor, meaning there are no steps to deal with.
• There are two dedicated spaces on every tram which have a help button and a blue stop request button at an appropriate height.
• All categories of mobility scooters are permitted to travel on the Tram as long as they can safely board and exit the tram and then park in the wheelchair space.

East Midlands Rail

• There are spaces for wheelchairs on all East Midlands Rail trains. You can bring your wheelchair on board as long as it’s: No more than 700mm wide, no more than 1200mm long, and no more than 300kg in weight, including passenger
• Powered mobility scooters are often unsuitable to be taken on board trains. For safety reasons, you will only be allowed to bring an unfolded mobility scooter onto our services if you hold a Scooter Card.
• East Midlands Rail staff are trained and ready to help you select and reserve the most appropriate seating for your needs, whether that’s an accessible seat or a space for your wheelchair. Reserving your seat in advance is recommended.
• Nottingham City Transport allows unfolded pushchairs to be carried on their buses, when the bay is not required by a wheelchair user, up to the maximum number shown on the bus. If the bay is full, the driver will give you the opportunity to collapse the pushchair and store it in the luggage rack.  If you are unable to collapse your pushchair or relocate to another part of the bus, the driver can issue you with a complimentary ticket to allow you to board the next bus.
• Wheelchairs have priority over their bay and you may be asked to collapse your pushchair to allow a wheelchair user to board the bus.
• Please be aware as to whether your pushchair is classed as one or two pushchairs. (Double buggies are sometimes classes as two pushchairs depending on their width.)
• The Trent Barton website states: ‘Small folding pushchairs may be carried free provided that, in the driver’s opinion, they will not interfere with passengers' comfort and/or safety. The Company reserves the right to refuse to carry any pushchair.’

Journey Assistance Cards

The Journey Assistance Card has been developed specifically to help passengers with hidden disabilities use public transport with confidence and remove the potential conflict or upsetting situations that can occur on boarding the bus.

Nottingham City Transport

• Nottingham City Transport drivers are all trained regarding different passenger requirements and how to deal sympathetically when presented with a Journey Assistance Card.
• Trent Barton bus drivers are provided with a training session regarding hidden disabilities.

Park & Ride

There are over 100 parking disabled parking spaces available at the Park & Ride sites, all of which are allocated close to the tram stops. For a full list of Park & Ride sites, please visit our Getting Around page.

Hearing Loops

Nottingham City Transport are now installing hearing loop systems to their buses, with their fleet of electric buses and most recent double deckers fitted. If you wear a hearing aid, switch your device to the 'T' position to use the hearing loops on their buses. The hearing loops are located near the cab door and in the wheelchair bay area. You can find a list of buses with hearing loops here: https://www.nctx.co.uk/hearing-loop .

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To read this content please select one of the options below:

Please note you do not have access to teaching notes, travel center journeys to better performance: training transforms employees' attitudes and approach.

Human Resource Management International Digest

ISSN : 0967-0734

Article publication date: 4 September 2007

Describes an award‐winning training program for call‐center and counter employees at the Nottingham City Transport travel center, UK.

Design/methodology/approach

Presents the reasons for the training, how it was devised and delivered, and the results obtained.

Reveals that improvements in flexibility have enabled easier staff cover and extended opening hours in response to customer need; sickness absence fell by 20 percent in a year and more than 40 percent over two years; staff‐turnover rates dropped from 26.6 percent to less than 9 percent; and the working environment is much happier and more co‐operative.

Practical implications

Presents valuable lessons for many types of service organization.

Originality/value

Describes how training can be used to support organizational change, including change in an organization's culture.

• Organizational change

(2007), "Travel center journeys to better performance: Training transforms employees' attitudes and approach", Human Resource Management International Digest , Vol. 15 No. 6, pp. 18-20. https://doi.org/10.1108/09670730710820163

Emerald Group Publishing Limited

Copyright © 2007, Emerald Group Publishing Limited

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Travel Centre

If you would like to visit us in person to apply for or renew a travel card the Nottingham Travel Centre is located within the Nottingham Tourism and Travel Centre 1-4 Smithy Row, Nottingham.

• Apply or replace an Older Person’s Bus Pass or Disabled Person’s Bus Pass.
• Buy or renew for Robin Hood Season cards, including arranging a Direct Debit.
• Buy or top-up Pay-As-You-Go Robin Hood Cards.
• Buy or top-up Flexible Days Robin Hood Cards.
• Help with travel planning, information on bus and tram services within Nottingham and beyond.

Call: 0115 876 1300

Opening times:

Monday, Tuesday, Thursday, Friday (except bank holidays) – 9.30am – 5.15pm

Wednesday 10am – 5.15pm

Most services are also available online.

Related Projects

Bus Stations

This new bus station in the south of Nottingham’s city centre is a fully enclosed, heated building that offers warmth and protection from the weather during the colder months, with comfortable seating and fully accessible toilets.

Robin Hood Network

No need to worry if you have exact change for the bus, or whether you have to buy separate tickets for the tram and the bus. The Robin Hood card offers a cashless and convenient alternative.

Bus Service Improvement Plan

Councils and bus operators in Greater Nottingham have joined forces to bid for Government funding to improve services for passengers.

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