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Legal notice
Legal Notice
Information: This contact form is not for end user support of myIDTravel!
If you face any problems with
in myIDTravel, please contact your airline's staff travel department or the operating airline directly.
Regarding login or password problems, please contact your staff travel department. Have a safe trip!
To contact us directly please use the "Contact us" form on the following page: myIDTravel Homepage
Insider knowledge
Myidtravel help, frequently asked myidtravel support questions, what is myidtravel.
- How to cancel & refund a myIDTravel ticket?
How to contact myIDTravel?
Interpreting the myidtravel fare codes.
- The same itinerary has already been booked for a passenger with this name
An error occurred while booking a ticket on myIDTravel
Chances are that you need myIDTravel to book your staff travel tickets . It is an online portal created by Lufthansa Systems for airline employees to book their non-rev tickets.
You are visiting the StaffTraveler website
You might have found this page on Google while searching for myIDTravel. StaffTraveler is an app to get reliable flight loads for your non-rev flights. We are not associated with myIDTravel.
How to cancel & refund a myIDTravel ticket?
Refunding a myIDTravel ticket involves two steps:
- Find your ticket
- Refund the ticket
1. Find your ticket ticket
To initiate a refund, the easiest way is to access the ticket via Your flight list . You can also click on the Manage Bookings & Tickets button and enter your e-ticket number.
2. Refund the ticket
Click the Refund button. The details of your ticket will be shown. Click Refund now to initiate the refund.
- Refunds may be processed on any e-ticket with an open status, issued less than 365 days ago (this period may differ per airline).
- Partially used tickets and segments flown out of sequence may need to be refunded manually, which may take some time.
- It may take 4 weeks or longer for the refund to be processed. Fares and taxes for unused segments will be refunded by the ticketing airline to the credit card used during the listing process. You may not receive an confirmation by email.
- Refunds will not be issued for the mylDTravel fee for used portions of any ticket.
MyIDTravel support is notoriously hard to get in contact with. If you face any problems with:
- login or password problems
... myIDTravel suggests you contact your airline's staff travel department.
For other inquiries, you can contact myIDTravel using a form on their website . You'll find a link to their contact form on the bottom of the page.
StaffTraveler is not in any way associated with myIDTravel.
When checking the flight loads in myIDTravel, you are presented a variety of fare codes. These letters represent a category of airline tickets available for purchase. The corresponding number is a rough indication of the number of available tickets for sale. These numbers might be out-of-date and are capped to 7 or 9 (depending on the operating airline). Also, the sum of the numbers does not equal the total number of available seats. Lastly, most airlines overbook flights, so these numbers do not represent how many seats are actually available to non-rev on.
- Business/first class: A, C, D, F, I, J
- Premium economy class: W
- Economy class: B, E, Y, X
Accurate and up-to-date load information can be obtained in the StaffTraveler app.
MYIDTRAVEL ERROR
The same itinerary has already been booked for a passenger with this name. please change itinerary data..
When you get this error, something has gone wrong with your booking. Most likely, the payment has failed. Your tickets are held for about half an hour, during which you cannot make a new booking for the same itinerary.
Wait 30 minutes and try again.
If you cannot access an unused PNR, it has either been cancelled previously or purged from the airline’s reservation system and is no longer available.
Access your e-ticket via the Your flight list to relist or refund.
myIDTravel is known to have reliability issues. If you're having trouble booking tickets on myIDTravel, it's worth trying again the next day. We advice anticipating errors and book your tickets in advance.
Making staff travel easy and stress-free
myIDTravel: smart management for ID travel
There is an easy way to manage staff ID travel: Airlines use myIDTravel to manage their employees’ ID travel cost-efficiently. IT departments using this SaaS solution benefit from the advantages of a pay-per-use SaaS, and staff appreciates the application’s intuitive handling via smartphone, tablet or computer.
With increased economic pressure, airlines are looking to reduce the cost of providing ID travel benefits to their employees. At the same time, employee satisfaction and employee benefits play an important in maintaining a highly skilled and motivated workforce.
More than 300 customers of all sizes put their trust in myIDTravel. From all the leading airlines of the world to innovative small regional airlines, they value the cost efficiency and easy connectivity of a central ID travel platform.
Using the cloud to manage travel above the clouds
Airlines can use the cloud-based solution myIDTravel to manage complex interlining processes for business-related and private staff travel intuitively and efficiently. Provided as software as a service (SaaS), myIDTravel can be easily integrated into existing IT environments. Employees simply help themselves using their preferred desktop browser or on their smartphones or tablets.
Lufthansa Industry Solutions developed myIDTravel together with a large customer community, which means that it has a myriad of functions that cover almost all requirements. As a standard solution, the cloud service supports all relevant functions for the management of ID travel. But myIDTravel can also be custom integrated into any normal operating process, such as payment solutions or employee information systems. In addition to this, myIDTravel can process any booking segment in connected computer reservation systems (GDS) of the airline operating the flight or individual flight stage. This means that flights like these no longer have to be settled between airlines, which leads to substantial savings in terms of both costs and time.
The myIDTravel application by Lufthansa Industry Solutions stands for particularly intuitive and innovative travel management. This means that airlines can use our solution to conclude an ID agreement with a new partner in just a few clicks. myIDTravel has an interface that provides access to all of the common reservation systems, HR systems and payment providers for industry discount travel.
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Main content
Frequently asked questions and answers about travel id.
Travel ID gives you access to the digital channels of the Lufthansa Group airlines and Miles & More.
- Simple: single login with your email address.
- Comprehensive: access to the channels of Lufthansa Group airlines.
- Fast: thanks to pre-populated forms.
- Clear: personal data, current information and recommendations relating to your booking at a glance.
- Individual: customised offers for you.
- Plus: all the benefits of Miles & More if desired.
By activating Miles & More for your Travel ID. You can do this when you register or (in a few weeks’ time) retroactively in your Travel ID profile. You will then earn miles and Points when you book with your Travel ID or enter your Miles & More service card number during the booking process.
Registration
Your password must be different from your user ID and it must not be one you have used before. In addition, it must contain:
- a minimum of 8 characters
- at least 1 uppercase letter
- at least 1 lowercase letter
- at least 1 number
- at least 1 of the following special characters: §!"#$%&'()*+,-./:;<>?_@\
Your email address is probably associated with a Travel ID account already. An email address cannot be used for more than one account, so you need to register with a different email address.
Alternatively, you can reset your password and use your existing account.
Your Travel ID activation link is valid for 24 hours. After this time, you will have to restart the registration process to receive a new activation link.
Please check your spam folder. If there is no email with an activation link in your spam folder, please register again.
Before you can log in with your Travel ID, you must click on the activation link. You can find this link in the email which was sent to the Travel ID email address you provided.
Click on "Forgotten password", enter your Travel ID email address, and follow the instructions.
Depending on the type of Travel ID you have (with or without Miles & More), you have the following login options:
- without Miles & More: Travel ID email address and password
- with Miles & More: Travel ID email address and password or service card number and PIN
Your profile may not have been activated yet.
If it has been less than 24 hours since you registered, check your inbox and your spam folder. You will find an email there with the activation link. If it has been more than 24 hours since you registered, register again and activate your Travel ID with the link we send you by email.
Yes. In the future, you will be able to log into all of the Lufthansa Group airlines. These include Lufthansa, Austrian Airlines, SWISS, Brussels Airlines, Eurowings, and Discover Airlines.
Lufthansa iD was taken offline on 31.1.23. Lufthansa iD has been replaced by Travel ID. If you missed this news, please create a new Travel ID.
If you have active bookings, you can add them to your Travel ID profile under My Bookings.
Your airline ID has been deleted. Please re-register for Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings.
User profile
First of all, you need to add your new email address to your profile under "Contact details". Confirm the change using the activation link which we send you by email. Go back into your Travel ID profile and move the confirmed email address to the top of the list.
No. You can only add one frequent flyer programme to your profile. If Miles & More is already activated for your Travel ID, you cannot add another frequent flyer programme.
An email address can only be saved in one Travel ID account. If you have multiple Travel ID accounts, you must delete the account you do not use. You can then add this email address to your active Travel ID account.
Data protection, advertising and deletion of accounts
You can delete your Travel ID account in your profile under "Your profile information". If you have linked your Travel ID with Miles & More, and you wish to delete both accounts, you must first cancel your membership of the Miles & More programme. Please contact your Miles & More Team to do so.
You can opt out of receiving advertising communications by changing your preferences in your profile under "Communication settings".
You can opt out of your data being used by deactivating "Consent to personalised communication" in your profile under "Communication settings".
Data protection is very important to us. The Lufthansa Group does not sell any customer data or share data with third parties.
Your Travel ID is personal to you. To avoid misuse, you should not share your login details. This recommendation also forms part of our data protection policy.
Flights and bookings
Your booking appears automatically in your Travel ID profile if you make the booking while you are logged into lufthansa.com or you are using the Lufthansa app. You can also add a booking to your account at any time later on.
Log into lufthansa.com with your Travel ID. Click on your name in the top right corner. A menu will appear. Select "My bookings". You will be taken to your bookings, where you will be able to add bookings.
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