Haddad Travel
Location & Hours
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Cambridge, MA 02141
East Cambridge
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About the Business
Haddad Travel provides the best airfare rates & exceptional service. We offer corporate, leisure, national, and international travel plans tailored to individual budgets and interests. Each of our travel consultants will give you the personal attention you need to make your vacation or business travel a pleasant one. We also offer the lowest fares from the US to over 300 destinations worldwide on the world's best airlines. Haddad Travel is a member of the International Airline Travel Agents Network. Worldwide Discounted Airfares …
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Overall rating
This is the worst travel agent in the area, Stay Away! Some of the "agents" try to push this polite and sweet talk but they are unprofessional. The agent I dealt with stopped returning calls. She dragged the whole paperwork for a long time until reservations expired and we lost seats on the needed flight. She booked a time other than what we expressed explicitly without consulting with us. That was really bizarre. They charged me extra fees for voided ticket even if I politely asked for a waiver. I ended up booking my own ticket through the airline directly which was done literally in 15 minutes compared with days of troubled, unorganized agent who didn't seem to consider me a customer for some reason.
Awful service. Georgette claimed that if we wanted to change the date of our return flight, the fee would be $200, which we thought was reasonable. So when it came time to change the date, lo and behold, the fee was in fact $600! We will tell everyone we know, and will absolutely never use them again, and neither should you!
Business owner information
Business Owner
Nov 3, 2014
Although most of the time there is always a penalty which applies whenever a ticket is changed or cancelled, the amount of which depends on the airlines itself, there could also be further charges. The reason why in your case and many others is referred to as a "difference in fare" which is dictated by the availability of seats and airline procedure. In other words, the price of the ticket went up therefore resulting in you the client not only having to pay the penalty for change/cancellation but the difference in price has to be paid directly to the airlines as well. We are sympathetic towards your inconvenience and at Haddad Travel we strive to accommodate all our costumers needs in a personal and professional manner.
Ive been dealing with Georgette from Haddad Travel for roughly a year now. Shes a consummate professional, always asking me questions about the destination and finding ways to accommodate me. The prices are excellent and well worth the investment for the small business. The care that Haddad takes of their client is second to none. I will always pick up the phone and call Haddad Travel to make my flight bookings, she even recently gave me a quote for my hotel accommodations as well, which were very competitive. This place is a one stop shop, they have always answered the phone, always been courteous, always called me back promptly in response to my travel itinerary. Georgette and team are the best!
Warning!!! Stay away those big time thefts, my flight has been rescheduled and never been notified by the agent plus I was scammed regarding the ticket price and lied about the allowed baggage wight that caused me been charged $200 extra @ airport plz stay away u been warned
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