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Marriott Travel Agent Rates: Save 50% with Fam-tastic Rates!

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In this article, we dig into the Marriott travel agent familiarization program, called “Fam-tastic”, and review how to qualify for these deeply discounted rates vs. a standard Marriott Travel Agent rate. It’s more complicated than you might think.

Here is everything you need to know about Marriott Travel Agent Rates.

“Fam-Tastic” is Marriott’s rate familiarization program, which allows registered travel agents to book special rates at Marriott properties across the globe.   It’s a way to let travel agents see Marriott properties at discounted prices so they can promote them to their customers.

The Fam-tastic program is recognized as the industry’s premier travel agent familiarization rate program and is offered as an exclusive benefit to qualified travel consultants who have successfully completed the Hotel Excellence!  Core training and the current year’s annual Continuing Education are employed by a valid ARC/IATA/TIDS/CLIA agency.

The Fam-tastic rate is a discounted rate that varies by brand and is subject to availability based on Marriott’s Travel Agent Rate Ratio Policy .

Qualifying travel agents are eligible to book Fam-tastic stays (maximum four nights per stay, one visit per participating hotel per calendar year) at participating hotels.

Marriott Travel Agent Rates vs. Fam-tastic Rates:

It’s important to note that Marriott has two different types of discounted travel agent rates:

• The “Fam-tastic” Travel Agent Rate, and
• The Standard Travel Agent Rate.

Any registered travel agent can book a standard travel agent rate. However, If you want to book a “Fam-tastic” rate there are some additional steps you need to go through.

To qualify for Fam-Tastic discounted rates and benefits, travel agents have to do the following:

• Complete the Hotel Excellence! Core training.
• Complete the latest Continuing Education training.
• Ensure your profile has been updated.
• US advisors must also have a valid IATAN VER or CLIA EMBARC ID number added to their Hotel Excellence! profile.

“Fam-Tastic rates are for the exclusive use of active accredited travel agents who are graduates of Hotel Excellence! and have completed the current year’s continued education training (“Travel Agents”).  Fam-Tastic rates are designed to afford travel gents the ability to familiarize themselves with Marriott hotels and resorts. Fam-Tastic rates may not be used by anyone other than the travel agent. For clarity, Fam-Tastic rates may not be used by a travel agent’s family, friends, clients, or any other third party. As soon as a your Hotel Excellence! dashboard indicates that you are “Qualified” for Fam-Tastic, stays can be booked immediately.” Marriott

Fam-Tastic rate reservations must be made in advance and can only be made via marriott.com/travelagents .

You’ll need to Log in with your MI Partner Privileges credentials. If you meet the requirements to qualify for the Fam-Tastic rate, the booking page will appear, and you may continue to search and book your Fam-Tastic reservation.

Standard Travel Agent rates are much easy to book. You just need to go to the Marriott booking page and book a room with the Marriott travel agent rate code (“TVL”). 

• Enter code “TVL” in the “Corporate/Promotional Code” box under the “Special Rates” section of the Marriott booking page
• Then enter your travel destination, and dates and hit the “find hotels” button to reveal the results.  

The process is the same as when you book a room with a Marriott Corporate Code or a Marriott Employee Discount Rate . 

That said, you will still need to provide travel agent credentials when checking in, so this is not a rate code just anyone can use.

Here are the credential and ID requirements for using the Marriott travel agent rate code:

• At the time of hotel check-in, the travel advisor must provide appropriate credentials. For travel agents associated with a US agency: an IATAN photo ID Card or CLIA EMARC Photo ID Card is required. For travel agents associated with an agency outside the US or for advisors associated with a AAA location: a valid photo ID and a business card or employment verification letter on the letterhead of their agency are required.
• If the appropriate credentials are not presented at check-in, the hotel will charge the travel advisor the Travel Agent rate or the lowest rate available to the general public for each night of the stay.

I must admit that I was surprised at how little you actually can save with these rates.  There are a couple of issues:

• Many Marriott hotels don’t offer them, however, most of the resorts in vacation destinations do offer travel agent rates.
• The savings are not that big. I have seen anywhere from 10-40%, depending on location and time of year.

Don’t get me wrong, a 10-40% discount is still saving, but I would have expected the travel agent rates to be in the 50% or more discount range to motivate advisors to check out the properties and promote them to their customers.  Here are a couple of rate examples:

Example 1:  New York City

Example #2:  Hawaii

If you want to book a Marriott Fam-Tastic rate, you are going to need to familiarize yourself with Marriott’s travel agent training program.

Hotel Excellence! (HE!) is Marriott’s online library of training for travel advisors and is a key component of Marriott’s Preferred Travel Agency (PTA) program.

The training covers hotel industry knowledge, sales tips, Marriott International’s portfolio of brands, pricing and commission policies, and more.  Plus, qualified Marriott Hotel Sales Specialists gain access to Fam-Tastic rates, their lowest industry rates, so you can experience the brands for yourself.

• Exclusive access to Fam-Tastic rates at thousands of Marriott International Hotels worldwide .
• Receive dedicated eNewsletters on our latest news, openings, and more.
• CEUs for maintenance of The Travel Institute’s CTA/CTC certification, the Association of Canadian Travel Agencies certification, or CLIA credits.
• Access Tools and Resources to help you sell our brands.
• Receive enhanced commission as a Preferred Travel Agency (PTA).
• Provide award-winning training to your travel agents.
• View your agency’s status with Marriott from your dashboard once logged in.
• Easily complete annual requirements for the Preferred Travel Agency program.

What’s the difference between Standard Travel Agent Rates and Marriott Fam-Tastic Rates?

There are a couple of key differences between the two Marriott travel agent rates including:

• The discount is typically higher for the Fam-tastic rate.
• You can only book 1 room (4 nights maximum) at the given property with a Fam-Tastic Rate, but you can book 2 rooms with a standard travel agent rate and stay as long as you want.
• You can only book a Fam-Tastic rate at a participating Marriott International property one time per calendar year. Standard Travel Agent rates do not have this limit.
• You have to go through additional training to qualify for a Fam-Tastic rate, whereas any accredited travel agent can book a Travel Agent Rate.
• You can only book a Fam-Tastic rate through the Marriott Travel Agent portal, whereas you can book a standard Travel Agent Rate through the Marriott website.
• Reservations for the Fam-Tastic rate must be made upon logging into hotelexcellence.marriott.com .
• The rate is available at participating properties for a minimum of one (1) night and a maximum of four (4) nights per stay.
• Rates are subject to availability and black-out dates. Advance reservations are required.
• Travel agents may book a maximum of one (1) room per stay using the Fam-Tastic rate.
• There is no limit on the number of stays the travel advisor may book in a calendar year using the Fam-Tastic rate, provided that the travel advisor may only use the Fam-Tastic rate one (1) time per calendar year at each participating property.
• Rates will be shown in USD or local currency and do not include taxes, gratuities, resort or destination fees, or other mandatory fees.
• The rate applies to one standard guest room based on double occupancy.

More Travel Agent Content

How about some more content around travel agent deals?

An IATA number is an 8-digit identification code assigned to individuals or agencies that book travel by the International Air Transport Association .

Similar to IATA numbers, these are identifiers for other members of the travel industry. “ARC” is the Airline Reporting Corporation , “TIDS” is The Travel Industry Designator Service , and “CLIA” is the Cruise Lines International Association . Each group has a unique identification code for travel agents and sales intermediaries to use when booking travel

In order to be eligible for an IATA/IATAN card, you must work for an IATA-accredited travel agency . Eligible applicants can be an owner, manager, employee, or independent consultants involved in the administration, operations, or sale of travel.

A CTA is a Certified Travel Associate. You can obtain your certification through The Travel Institute .

No. Travel agents have to pay for their stays with Marriott properties, but they do get a discounted travel agent rate of up to 50% off rack rates.

A maximum of one room per stay may be booked at the Marriott Travel Agent “Fam-Tastic” rate.

All brands across Marriott’s portfolio except Design Hotels, Homes & Villas by Marriott International, and The Ritz-Carlton Yacht Collection participate in the Fam-Tastic program.

Yes. The Fam-Tastic rate is eligible for Marriott Bonvoy Points for stays arriving on or after May 2, 2022.

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Hotel Excellence! FAQs

Update Feb. 2024: All Preferred Travel Agencies (PTAs) must take action by March 31, 2024 to maintain Preferred Travel Agency status. View your Hotel Excellence! dashboard to check your status. Agencies whose Hotel Excellence! dashboard indicates that they are Standard continue to have the ability to complete the requirements to become a Preferred Travel Agency location and enjoy the associated benefits. Marriott Bonvoy® membership is now a requirement to access the Hotel Excellence! training and receive all associated Hotel Excellence! benefits.

Preferred Travel Agency Program (PTA) & Recertification

What is the preferred travel agency program.

Marriott’s Preferred Travel Agency (PTA) program allows ARC/IATA/IATAN/TIDS/CLIA accredited travel agencies to earn a preferred commission (currently 10%) for all transient commissionable bookings made across Marriott’s portfolio of brands worldwide. The PTA program has two criteria: (1) An agency owner or manager must electronically agree to the PTA commitment, and (2) the agency must have at least one qualified travel advisor for each ARC/IATA/IATAN/TIDS/CLIA location.  To be a qualified advisor, the advisor must:

• Be a Marriott Bonvoy® member.
• Create or update their MI Partner Privileges profile.
• Complete Hotel Excellence! Core and the latest Continuing Education training. 
• Travel advisors associated with an IATA/IATAN or CLIA location in the US must have a valid IATA/IATAN VER# or CLIA EMBARC ID on their profile.

Agencies not fulfilling all the criteria will be a Standard Travel Agency with Marriott and receive  8% commission on all transient commissionable bookings.

Design Hotels, Homes & Villas by Marriott International, All-Inclusive by Marriott Bonvoy®, The Ritz-Carlton Yacht Collection, and MGM Collection do not participate in the program.

What do I need to do to maintain my PTA status?

Annually, an agency owner/manager must: 1) agree to the terms of being a Preferred Travel Agency and update their personal profile; and 2) have at least one qualified graduate of Marriott’s Hotel Excellence! training program that includes the “Core” training and the annual Continuing Education training for the certification cycle. Agencies that have not met both criteria by the end of the certification cycle will revert to Standard Travel Agency status. Travel agency owners/managers can view their Preferred Travel Agency status on their Dashboard at https://hotelexcellence.marriott.com . Fulfillment of these requirements must be met for each agency ARC/IATA/IATAN/TIDS/CLIA number. Please note, by registering or updating your profile, you agree that we may provide your agency owner with your Hotel Excellence! graduation status as it relates to your agency maintaining their Preferred Travel Agency status and benefits.

What is the duration of my PTA status?

PTA status is valid for the current certification cycle, typically one year. Agencies must act by the current recertification deadline to maintain their status for the next cycle. Recertification requirements are communicated to the email provided by the agency owner/manager in sufficient time for the criteria to be met by the recertification deadline. However, each agency owner/manager should log in to their Hotel Excellence! account to review their PTA status and ensure all requirements have been met.

What is my agency committing to when we agree to the PTA Terms?

The Preferred Travel Agency Terms can be found by clicking on the “PTA Commitment” badge on the agency owner/manager’s dashboard at hotelexcellence.marriott.com . This badge will only appear if you answer “yes” to the question on your profile, “Are you the Owner, Manager, or Senior Executive of this Company / Agency?”

What happens if my agency does not fulfill the criteria by the recertification deadline?

If an agency does not fulfill the PTA criteria by the end of the recertification deadline, they will default to Standard Travel Agency status and receive an 8% commission on all transient commissionable reservations until such time as the requirements have been fulfilled.

Will my agency be allowed to fulfill the requirements after the recertification deadline?

If the recertification deadline is missed, agencies can recertify at any time. However, any lapse in PTA criteria will change an agency’s status to Standard Travel Agency with an 8% commission. Once the PTA criteria has been met, Marriott will elevate the agency to Preferred Travel Agency status and 10% commission will apply for stays departing from that point forward on all transient commissionable reservations, provided these requirements are maintained.

Will I receive reminders about the annual recertification requirements?

Marriott will send three email reminders  to the email address on file as the PTA Commitment signer for the Preferred Travel Agency owner/manager before the recertification deadline. It is the responsibility of the owner/manager to have a valid email address in their profile and to log in to their Hotel Excellence! account before the recertification deadline to ensure all requirements have been met.

How can I ensure that Marriott has my agency's email address so that we receive notifications?

Agency owners/managers should create a MI Partner Privileges profile with their email address, and attest that they are the owner/manager or other senior executive affiliated with the agency location so they can agree to the Preferred Travel Agency terms.  A verification email will be sent requesting confirmation of receipt.  Once verified, the email address will be used to communicate important information about that agency location's PTA status; therefore, it is recommended the email be updated as needed.

I have multiple ARC/IATA/IATAN/TIDS/CLIA locations within my organization. May I commit to the PTA terms collectively for them?

Each ARC/IATA/IATAN/TIDS/CLIA number must register at https://hotelexcellence.marriott.com and agree to the PTA terms individually.

How can I see which ARC/IATA/IATAN/TIDS/CLIA locations in my organization have HE! graduates, and how can I track when my consultants recertify?

Each agency owner/manager should create an account at https://hotelexcellence.marriott.com to access their Agency Dashboard. The Dashboard will clearly indicate the following for each ARC/IATA/IATAN/TIDS/CLIA location: a) If a qualified graduate of the training is needed; b) whether the PTA terms have been agreed to; c) whether the agency is “Preferred” or “Standard”.

Will my preferred commission levels apply to the group business I place with Marriott?

No. The Preferred Travel Agency program applies only to commissionable transient bookings. Group commissions will be paid in accordance with the signed Group Sales Agreement.

Where can I obtain information about Marriott’s commission policies and procedures?

View Marriott’s Commission Policy and Commission FAQs to link to frequently asked questions regarding commissions .

Hotel Excellence! (HE!) Training & Required Recertification

What is the hotel excellence program.

Hotel Excellence! is an online training program, specifically designed for professional travel professionals, to help them navigate the ever-changing hotel industry and to help their clients choose hotels that best suit their needs and style. The training is accessible on a multi-device platform to allow maximum flexibility and convenience. In addition to the “Core” training, annual Continuing Education recertification training will be developed and required for eligibility for Fam-Tastic benefits. There are also supplemental modules available that are optional and allow travel professionals the opportunity to customize their learning to best fit their needs.

How will HE! training benefit me as a travel professional?

In addition to the robust knowledge provided within HE!, qualified graduates gain exclusive access to Marriott’s industry-leading Fam-Tastic familiarization rate program, offering discounted rates at the majority of Marriott properties. (See the Fam-Tastic topic for more details on this exclusive program.) Graduates also receive Continuing Educations Units: 10 CEUs towards the maintenance of the Travel Institute’s CTA/CTC certification, or 8 CEUs for Association of Canadian Travel Agencies certification or 10 CLIA credits for CLIA agents.

How will completion of the HE! training program benefit my agency?

The training will familiarize agents with Marriott’s robust portfolio of brands and what makes each brand unique. It will also help travel consultants work more efficiently, close more sales, and benefit your agency’s bottom line. This is important as the travel and tourism landscape changes, customers book travel in new ways, and new waves of travelers are emerging. More than ever before, travel agencies must demonstrate their value and expertise, and the HE! training is a smart investment for your agency. The HE! training is available at no cost, and agencies who employ travel professionals that are qualified advisors who have successfully completed the training are eligible to become a Marriott Preferred Travel Agency.

How do I access the training?

Hotel Excellence! training is accessible at  hotelexcellence.marriott.com  after creating your MI Partner Privileges profile. Marriott Bonvoy® membership is a requirement to access the Hotel Excellence! training and receive all Hotel Excellence! benefits, including Fam-Tastic rates. All Core, Continuing Education and optional training modules can be found via the Hotel Excellence! dashboard. Log in to hotelexcellence.marriott.com and from the top of your dashboard at the top right, click the “?” icon to view a site tour on how to access the training as well as a quick tour of other features available on your HE! dashboard.

Do I need to complete all of the modules in the Core Training/curriculum?

No. The training has been designed to allow travel professionals the flexibility to choose their own learning journey. To satisfy the requirements for the Core training, complete one module from the Introduction section, two modules from the Brands Training section and three modules from the Foundational Training section. There are also optional modules in the Supplemental Modules section to help travel professionals strengthen their industry knowledge.

Can I complete the training on my mobile device or tablet?

Yes. The training is accessible from most web-enabled devices and browsers. Advisors can learn at their own pace by stopping and restarting the training seamlessly.

Is there an app I need to download?

No. HE! training is accessible on the following browsers and devices. The website and training will adapt to any web-enabled device the agent is using.

Browsers: Chrome & Edge (83+), Safari (14+), Firefox(77+), Opera (68+), Samsung Internet (11+), Android (81+)

Devices: Android 8.0+ (Oreo), iPads® (Except The iPad® Mini) And iPhones® (version iOS 13+)

How much time should I allow to complete the training?

On average, users take just under two hours to complete the Core HE! training and 30 minutes to complete the annual Continuing Education training.

Why has the sign in process to Marriott's Hotel Excellence! website and Fam-Tastic booking changed?

Privacy and security are a top priority for Marriott, and we know how important it is to protect your data. We've changed the sign-in process to be more secure, ensuring the highest standards of security, while streamlining your experience across all of our Intermediary Partner Program websites.

How does Marriott use my information after I have registered for the training?

Marriott will use your email address to send you important updates about your Hotel Excellence! recertification status. Your email address will also be used to send you Reserved for You, the exclusive e-Newsletter for graduates of Hotel Excellence!, should you opt in. From time to time, and only upon request by your agency, Marriott may identify you to your agency as a graduate of Hotel Excellence! to confirm your agency is meeting the requirements as a Preferred Travel Agency (PTA) and receiving the PTA status and benefits.  View our Terms of Use and Privacy Center for additional information.

I started the Core/Continuing Education training module(s) but the icon on my dashboard displays as “Not Started”. Why?

The statuses that display under the Core Training and Continuing Education icons update based on your completion of the training assessments at the end of each training module. The "Not Started" status on your dashboard is an indicator that the assessment was not attempted/completed. Upon successful completion of the assessment, the status under the Core/Continuing Education icon on the dashboard will update to “Completed” and a certificate displays in the HE! Curriculum pane next to the title of the completed module(s). If you do not successfully complete the assessment, the progress gauge on the HE! Curriculum pane will display at 85% complete, and the status under the Core Training/ Continuing Education icon on the dashboard will display as “Partially Completed”.

I completed the Core/Continuing Education training module(s) but the icon on my dashboard displays as “Partially Completed”. Why?

The statuses that display under the Core Training and Continuing Education icons update based on your completion of the training assessments at the end of each training module. The "Partially Completed" status on your dashboard is an indicator that you did not pass the assessment. Upon successful completion of the assessment, the status under the Core/Continuing Education icon on the dashboard will update to “Completed” and a certificate displays in the HE! Curriculum pane next to the title of the completed module(s). If you have not successfully completed the assessment, the gauge in the HE! Curriculum pane will display at 85% complete and the status under the Core Training/ Continuing Education icons on the dashboard will remain as “Partially Completed”.

The Fam-Tastic® Program & Recertification

What is the fam-tastic program.

The Fam-Tastic program is recognized as the industry’s premier travel advisor familiarization rate program and is offered as an exclusive benefit to qualified travel advisors who have successfully completed the Hotel Excellence! Core training, completed the current certification cycle’s Continuing Education, are employed by a valid ARC/IATA/IATAN/TIDS/CLIA agency, and have updated their MI Partner Privileges profile. Fam-Tastic rates allow travel advisors to familiarize themselves with Marriott’s properties and brands to better recommend them to their customers.

The Fam-Tastic rate is a yieldable discounted rate that varies by brand and is subject to availability.

Qualifying advisors are eligible to book Fam-Tastic stays (maximum four nights per stay) at participating hotels. Fam-Tastic rates are good for stays at 8,600+ participating Marriott properties in 139 countries and territories worldwide. Be sure to review the Terms & Conditions .

The Fam-Tastic rate is eligible for Marriott Bonvoy ® Points. View the Marriott Bonvoy Terms & Conditions for full program details.

I am currently qualified for Fam-Tastic rates. What do I need to do to maintain my eligibility for stays arriving after March 31, 2024?

To maintain your Fam-Tastic rate benefit at participating Marriott hotels, simply:

1. Log in to Hotel Excellence! .  Also new this year, Marriott Bonvoy® membership is a requirement to access the Hotel Excellence! training and receive all Hotel Excellence! benefits, including Fam-Tastic rates. Marriott Bonvoy membership ensures that your member status will be recognized by our hotels to enhance your stay (e.g., mobile check-in, complimentary wi-fi, service request chat feature, and more enhancements underway). Plus, Fam-Tastic rates are eligible for Marriott Bonvoy points.

2. Update or confirm your profile information. Travel advisors associated with an IATA/IATAN or CLIA location in the United States must have a valid IATA/IATAN VER# or CLIA EMBARC ID on their profile.

3. Successfully complete two Continuing Education micro-learning modules of your choice.

Our extensive menu of CE options provides you with the flexibility to select your choice of two micro-learning modules to meet the current training requirement. Additionally, existing CE module offerings are eligible for 2024 CE credit if not previously completed.

New Continuing Education Modules for 2024:

• Marriott Bonvoy’s New Brands introduces you to Marriott Bonvoy's newest and growing brands so you can learn about how they may be a great fit for your clients —City Express by Marriott, Four Points Express by Sheraton, and Apartments by Marriott Bonvoy.
• Why Partner with Marriott International? Marriott International stands out as a trusted partner for travel advisors. Learn about how your partnership with Marriott opens doors to unparalleled opportunities to create memorable travel experiences for your clients.

New Core Foundational Training Module:

• Centralized Travel Agency Commissions  educates about the benefits provided to travel agency partners to enable more streamlined commission payments, support, and reconciliation.

How many rooms can I book at the Fam-Tastic rate?

A maximum of one room per stay may be booked at the Fam-Tastic rate. You may only book the Fam-Tastic rate at each participating hotel once per recertification cycle.

What are the ID requirements at check in for the Fam-Tastic rate?

For travel advisors associated with a US agency: an IATA/IATAN VER# photo ID Card or CLIA EMBARC Photo ID Card. IATA/IATAN offers digital cards which are also accepted at check-in. For advisors associated with an agency outside the US or for agents associated with a AAA location: a valid photo ID and a business card or employment verification letter on the letterhead of their agency.

Is there a maximum number of nights allowed per stay for the Fam-Tastic rate?

The Fam-Tastic Rate may be booked for a maximum of 4 nights per stay.

If I haven’t completed the HE! Core training, will I still receive Fam-Tastic rate benefits by taking the current year’s Continuing Education?

Only travel advisors who have successfully completed the HE! Core training and the current year’s annual Continuing Education requirement are eligible for the Fam-Tastic rate benefits.  You can view your Fam-Tastic eligibility status on your Hotel Excellence! dashboard.

I completed HE! Core and the CE 2024, but I am not able to access Fam-Tastic benefits; do I have to take CE 2023 too?

If your CE 2023 status is not “Qualified”, you will not be able to book Fam-Tastic benefits until after March 31, 2024. If you are new to Hotel Excellence! and it is prior to April 1, 2024, you should complete CE 2023 to unlock your Fam-Tastic rate benefit. Check your qualification status on your Hotel Excellence! Dashboard at https://hotelexcellence.marriott.com . Advisors based in the United States must add a valid IATA/IATAN VER# or CLIA EMBARC ID in their profile.

What brands participate in the Fam-Tastic program?

All brands across Marriott’s portfolio except Design Hotels, Homes & Villas by Marriott International, The Ritz-Carlton Yacht Collection, and MGM Collection participate in the Fam-Tastic program. Please note that Fam-Tastic rates are yieldable and subject to availability.

When can I book Fam-Tastic stays?

As soon as your Hotel Excellence! dashboard indicates that you are “Qualified” for Fam-Tastic, stays can be booked immediately.

How do I book the Fam-Tastic rate?

Fam-Tastic reservations must be made in advance and can only be made via marriott.com/travelagents . Log in with your MI Partner Privileges credentials. If you meet the requirements to qualify for the Fam-Tastic rate, the booking page will appear, and you may continue to search and book your Fam-Tastic reservation. View your Hotel Excellence! dashboard to confirm your eligibility. Fam-Tastic reservations are not bookable via the hotel directly or through Marriott's worldwide Customer Engagement Centers.

I tried to book the Fam-Tastic rate for April 1, 2025 and I received an error message that I “do not meet the necessary requirements”. I checked my HE! Dashboard and it shows that I am qualified for 2024. What do I need to do to qualify for 2025?

Fam-Tastic benefits are currently available for arrivals through March 31, 2025. CE 2025 is planned to launch in January 2025 and will appear on your Hotel Excellence! Dashboard. After you become qualified for the 2025 certification cycle, you may book the Fam-Tastic rate for stays arriving after March 31, 2025.

I recently changed my name and I am unable to change it on my MI Partner Privileges profile. What should I do?

If you need to update your name on your MI Partner Privileges profile, please email [email protected] or contact Intermediary Partner Care at 1-800-831-3100, Option 5, or worldwide at 1-402-390-1651, and a specialist will assist you in updating your profile to reflect your name change. The name on your profile must match the name on your IATA/IATAN/CLIA card and/or photo identification and reservation at check-in. Name changes must include supporting legal documentation, signature, date, and account email address.

I emailed MI Partner Privileges to update my profile name, but when I booked a new Fam-Tastic reservation, the update did not reflect on my reservation. What should I do?

MI Partner Privileges profile name changes may take up to four hours to display the updated name when booking a new reservation. Please allow four hours before booking a new reservation on marriott.com/travelagents .

I changed the name on my MI Partner Privileges profile, but my new name has not updated on the Fam-Tastic reservation(s) that I made before my name change. What should I do?

The name, as it appears on your MI Partner Privileges profile, must match the name on your IATA/IATAN/CLIA card and/or photo identification and reservation at check-in. Please email [email protected] , or contact Intermediary Partner Care at 1-800-831-3100, Option 5, or worldwide at 1-402-390-1651 for assistance. They will connect you with the Fam-Tastic Rate Assistance line to change the name on your existing reservation(s).

How do I add/change special request(s) to my existing Fam-Tastic reservation?

Please contact one of the Customer Engagement Centers via http://www.marriott.com/help/global-phone-reservation-numbers.mi , and ask to be transferred to the Fam-Tastic Rate Assistance line and a specialist will help you add/change your special request(s).

I am having trouble booking additional room nights/cancelling my Fam-Tastic reservation. What do I do?

All cancellations or modifications to your Fam-Tastic reservation must be made after signing into Marriott’s dedicated Travel Agent website at www.marriott.com/travelagents .

• Select “Access Fam-Tastic” from the “Hotel Excellence” menu option at the top of the page.
• Click on “Travel Advisor Sign in or Register” and sign in with your email address and password.
• Click on "Find & Reserve" located at the top of the page to the right of the Marriott Bonvoy logo. 
• Beneath the hotel search section, click on “Lookup Reservation”.
• Enter your information in the “For a specific reservation” section.  Do not use the “For a list of your reservations” section, as this will take you out of the Hotel Excellence/Fam-Tastic signed in access.
• Once you have located your reservation, you may proceed with your cancellation/modification request.

To ensure your cancellation or modification is reflected accurately on your Hotel Excellence! account, do not cancel or modify through your confirmation email link, your Marriott Bonvoy account, the Marriott Bonvoy app, or via the phone with reservations or the property. Cancellations or modifications made without being signed into the Travel Agent website will not be reflected back to your Hotel Excellence! account, therefore impacting your ability to make future Fam-Tastic reservations for the same date or at the same hotel.

If you need further assistance with a Fam-Tastic reservation, please contact one of the Customer Engagement Centers via http://www.marriott.com/help/global-phone-reservation-numbers.mi , and ask to be transferred to the Fam-Tastic Rate Assistance line and a specialist will assist you.

How can I change the arrival/departure dates on my Fam-Tastic reservation?

How do i change the rate for an existing reservation to the fam-tastic rate.

Visit www.marriott.com/travelagents to access the Fam-Tastic booking page. Check availability for the location of your preference at the Fam-Tastic rate. If you can book at the Fam-Tastic rate, you will need to cancel your original reservation.  Please make note of your original reservation’s cancellation policies.

My Hotel Excellence! Dashboard says “Restriction” for my Fam-Tastic status. What does this mean? Why can’t I access the Fam-Tastic rate booking page?

“Restriction” is the status of any advisor affiliated with an agency location that is not compliant with Marriott’s Ratio Policy .  Affiliated advisors are restricted from booking Marriott’s Fam-Tastic and Travel Agent rates. When imposing this restriction, Marriott communicates to the agency owner or senior executive.  Any questions related to this status should be directed to your agency. 

What is Marriott’s Ratio Policy?

To ensure we are partnering with intermediaries that are also focused on driving profitable business to our hotels, Marriott utilizes a Ratio Policy. The full policy can be referenced here .

Travel Agent Rate

What is the travel agent rate.

The Travel Agent rate is a discount for all active accredited travel agents (I.e., valid IATA, ARC, CLIA or TIDS) to thousands of Marriott hotels worldwide to experience our brands. The Travel Agent rate is yieldable and subject to availability.

How do I book the Travel Agent rate?

Please follow these steps to access the Travel Agent rate: 1. Log in to www.Marriott.com/travelagents . 2. Click on “Promotions”, select “Travel Agent Rate Search” 3. A booking widget will appear on the screen for you to continue to search and book.  

Who is eligible to book the Travel Agent rate?

All active accredited travel agents with a valid ARC/IATA/IATAN/TIDS/CLIA number will be eligible to book the Travel Agent rate.

How many rooms can I book at the Travel Agent rate?

A maximum of 2 rooms per stay may be booked by an active accredited travel agent at the Travel Agent rate.

What are the ID requirements at check in for the Travel Agent rate?

For agents associated with a US agency: an IATA/IATAN VER# photo ID Card or CLIA EMBARC Photo ID Card. IATA/IATAN also offers digital cards which are also accepted at check-in. For advisors associated with an agency outside the US or for advisors associated with a AAA location: valid photo ID and a business card or employment verification letter on the letterhead of their agency is required at check-in.

Is there a maximum number of nights per stay allowed on the Travel Agent rate?

No. The Travel Agent rate does not have a maximum number of nights allowed per stay. It is subject to availability and fully yieldable.

We're Here to Help

How can i book travel agent special rates, information and link relating to travel agent rates feb 23, 2024 • knowledge, information.

• Sign-In to the Travel Agent Website at www.travelagents.marriott.com/travelagents/signin.mi to learn more.
• To familiarize yourself with Marriott Properties please click here . Hotel Excellence (HE!) is Marriott International's award-winning, online library of training for travel advisors and a key component of Marriott's Preferred Travel Agency (PTA) program.

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Travel Industry Today

Marriott launches new agent incentive program.

Marriott International has launched a new incentive program that enable agents to earn Marriott Bonvoy points on every booking logged with up to 1,000 Marriott Bonvoy points available per room, per night that can be used to redeem points for travel.

In partnership with My Bookings Rewards (MBR), the All-Inclusive by Marriott Bonvoy Incentive Program is designed to boost agent member rewards on qualified bookings logged at www.mybookingrewards.com and give global scope to offerings.

Rewards include flights and car rentals; experiences like music, cultural and sports events; and free night stays across Marriott’s more than 8,100 hotels within its portfolio of 31 brands. Agents can also use their points to add value to a client’s stay by redeeming them against upgrades and other added value extras.

Agents can earn up to 1,000 Marriott Bonvoy points per room, per night on actualized bookings of three nights or more made via the GDS, Marriott.com, all-inclusive.marriott.com, Marriott’s Customer engagement centre or by calling a Marriott property directly.

Up to 500 Marriott Bonvoy points per room night are also offered on actualized bookings of three nights or more made through a wholesale partner, tour operator, Online Travel Agent or via Expedia Partner Solutions (EPS).

“We are delighted to welcome All-Inclusive by Marriott Bonvoy into the MBR fold. Its rewards program brings agents a fantastic opportunity to earn on a global scale and its unique offering of Marriott Bonvoy points opens up to a plethora of significant added value,” says Darren Pearson, CEO, My Booking Rewards, “Agents can also take advantage of training webinars and a marketing suite of factsheets and imagery to help boost their sales potential, helping them to convert more of those all-important enquiries into actual bookings.”

To be eligible to access the Marriott Bonvoy rewards program via MBR, agents must be affiliated with an agency holding a valid ARC, IATA, IATAN, TIDS or CLIA accreditation. Agents must also have a valid Marriott Bonvoy account from https://www.joinmarriottbonvoy.com/aita/s/EN/.

The All-Inclusive by Marriott Bonvoy Travel Advisor incentive program offers agents exclusive Member Rates, complimentary in-room internet high-speed access and more at over 8,100 hotels and 31 renowned brands in 139 countries and territories.

My Booking Rewards is a fully integrated online solution that brings together agents and suppliers. Agents can earn and learn from one easily accessed portal that offers direct interaction with over 1,200 hotels and resorts worldwide. Suppliers can engage with an active network of 10,000 agents, incentivizing sales in key markets to drive and convert bookings.

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