inbound tour executive job description

Tour Manager Job Description [Updated for 2024]

In the world of tourism, the importance of tour managers has never been more significant.

As travel and tourism evolve, so does the need for skilled individuals who can plan, manage, and enhance our travel experiences.

But what exactly is expected from a tour manager?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply fascinated by the dynamics of the travel industry,

You’re in the right place.

Today, we’re presenting a fully adaptable tour manager job description template, designed for effortless posting on job boards or career sites.

Let’s dive right into it.

Tour Manager Duties and Responsibilities

Tour Managers oversee and coordinate all aspects of travel for a specific group or individual, providing a seamless and enjoyable experience.

They handle everything from logistical planning to the on-ground management of the tour.

Their responsibilities include:

• Planning, organizing, and conducting long distance travel, tours, and activities for groups or individuals
• Coordinating travel logistics, including transportation, accommodation, dining, and entertainment
• Communicating with travel agents, airlines, hotels, and local travel service providers to ensure smooth travel arrangements
• Providing detailed itineraries and travel information to tourists, ensuring they are informed about their trip details and schedules
• Handling unforeseen problems and complaints and determining eligibility for money returns
• Ensuring the safety and satisfaction of all travelers by attending to their needs and resolving any conflicts or issues that arise
• Overseeing the financial aspects of the tour, including budget planning and expenses tracking
• Conducting educational or informative talks about the tour destination, including historical, cultural, or scientific insights
• Maintaining a strong professional relationship with vendors and service providers

Tour Manager Job Description Template

We are seeking a detail-oriented and organized Tour Manager to plan, organize and execute tours.

Your responsibilities will include coordinating transportation and accommodations, managing staff, and handling any issues or emergencies that arise.

You will also manage the tour budget, keep detailed financial records, and negotiate contracts with vendors and suppliers.

Our ideal candidate is an excellent problem solver with a deep understanding of event planning and logistics.

You should also have strong leadership skills and be able to handle stressful situations with grace and professionalism.

Ultimately, the role of the Tour Manager is to ensure all tours run smoothly and guests have a memorable and enjoyable experience.

Responsibilities

• Plan and organize tours, including transportation and accommodations
• Manage tour staff and coordinate their schedules
• Handle any issues or emergencies that arise during the tour
• Manage the tour budget and keep detailed financial records
• Negotiate contracts with vendors and suppliers
• Ensure all guests have a positive and memorable experience
• Handle all logistics and operational details of the tour
• Communicate effectively with staff, vendors, and guests
• Adhere to all company policies and regulations

Qualifications

• Proven work experience as a Tour Manager or similar role
• Excellent problem-solving and leadership skills
• Strong organizational and planning skills
• Ability to handle stressful situations with grace and professionalism
• Knowledge of budgeting, bookkeeping and reporting
• Proficiency in MS Office and tour management software
• Excellent communication and negotiation skills
• Availability to travel as needed
• Relevant certification or degree in Tourism or Hospitality is preferred
• Travel allowance
• Health insurance
• Paid time off
• Retirement plan
• Professional development opportunities

Additional Information

• Job Title: Tour Manager
• Work Environment: Varies based on tour. Travel is required.
• Reporting Structure: Reports to the Director of Operations.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $50,000 minimum to $80,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

What Does a Tour Manager Do?

Tour Managers are responsible for coordinating and organizing tours across different locations for a group of travelers.

They may work for travel agencies, hospitality companies, or may be self-employed.

Their primary role involves planning detailed itineraries, selecting suitable transportation and accommodation, arranging tickets for various destinations, and ensuring that the tour stays within the budget.

Tour Managers also accompany the group throughout the tour to manage any issues that may arise.

They serve as a bridge between the tour group and various service providers such as hotels, restaurants, and local attractions.

They are often tasked with providing information about various destinations, narrating historical or cultural facts, and managing any emergencies or unexpected situations that might occur during the tour.

Their main goal is to ensure the tour operates smoothly, and that the tourists have a memorable, enjoyable, and safe travel experience.

In addition, Tour Managers may also be responsible for marketing and selling tour packages, negotiating with service providers, and handling administrative tasks such as booking confirmations and payment processing.

Tour Manager Qualifications and Skills

A proficient Tour Manager should have a variety of skills and qualifications to ensure smooth and successful travel experiences, such as:

• Excellent organizational skills to plan and implement tour schedules, manage accommodations, and arrange for transportation
• Strong communication skills to clearly convey information about travel plans, tour details, and cultural norms to tourists
• Interpersonal skills to interact effectively with a diverse group of tourists, build rapport, and handle any interpersonal issues that might arise
• Problem-solving skills to identify and address any issues or challenges that might arise during the tour, such as changes in schedule, transportation issues, or tourist complaints
• Knowledge of the tourism industry and various travel destinations to provide insightful and enjoyable experiences for tourists
• Customer service skills to ensure that tourists feel valued and satisfied with their tour experiences
• Crisis management skills to handle emergencies or unexpected events in a calm and efficient manner
• Physical stamina as the job may require long hours of standing, walking, or traveling

Tour Manager Experience Requirements

Tour Managers typically have a background in tourism, hospitality, or a related field, often obtained through a degree program or relevant coursework.

This provides them with foundational knowledge in travel coordination, logistics, and customer service.

In terms of practical experience, entry-level tour manager candidates often have 1 to 2 years of experience in the travel or hospitality industry.

This could be through internships, part-time roles, or full-time positions such as tour guide, travel agent, or hotel staff.

Candidates with 3 to 5 years of experience usually have more in-depth knowledge of travel planning, coordination, and customer service.

They may have previously worked in roles such as travel consultant, events coordinator, or even as an assistant tour manager.

Those with more than 5 years of experience typically have solid leadership and management skills, often gained through roles that required team supervision, crisis management, and strategic decision-making.

These candidates are often ready for more challenging roles as a Senior Tour Manager or Director of Tours.

In addition to the years of experience, fluency in multiple languages, excellent communication skills, and a passion for travel are often highly desirable traits for a Tour Manager.

Tour Manager Education and Training Requirements

Tour Managers usually have a bachelor’s degree in Tourism, Hospitality Management or a related field.

They need to have extensive knowledge of various travel destinations, the tourism industry, and customer service skills.

Some positions may also require fluency in multiple languages, especially in international tourism.

Practical experience in the travel industry, such as working for a travel agency or hotel, is often considered crucial.

This is usually obtained through internships or entry-level positions.

There are also numerous certification programs available for those wanting to specialize in specific areas of travel and tourism, such as sustainable tourism or adventure tourism.

While not necessarily required, possessing a master’s degree in Tourism or Business Management can provide an advantage, especially for those seeking leadership positions.

Continuing education and staying current with trends and developments in the tourism industry is vital for career advancement.

This may involve attending industry seminars, workshops, or related courses.

Tour Manager Salary Expectations

A Tour Manager can expect to earn an average salary of $55,000 (USD) per year.

However, the actual earnings may differ depending on the level of experience, the scale of tours managed, and the location of work.

In addition, the salary could be augmented by bonuses or commissions based on the success of the tours managed.

Tour Manager Job Description FAQs

What skills does a tour manager need.

A Tour Manager should possess strong organizational and planning skills to coordinate all aspects of a tour.

Excellent communication and people skills are also required as they need to liaise with various parties such as tour guides, travel agencies, and guests.

Good problem-solving abilities are necessary to handle any unexpected issues that may arise during the tour.

A Tour Manager should also have a good understanding of the tourism industry and destinations they manage.

Do Tour Managers need a degree?

While a degree is not strictly necessary, having a degree in travel, tourism, hospitality management, or a related field can be advantageous.

Many Tour Managers also have previous experience in the travel and tourism industry.

It is also important for a Tour Manager to have a valid driver’s license and often, knowledge of multiple languages.

What should you look for in a Tour Manager resume?

When reviewing a Tour Manager’s resume, look for previous experience in the tourism industry or in a role that required organization and coordination of events or activities.

Proficiency in multiple languages, leadership skills, and a good understanding of customer service are also important.

The resume should also reflect the individual’s passion for travel and ability to handle stressful situations.

What qualities make a good Tour Manager?

A good Tour Manager is someone who is highly organized, detail-oriented, and capable of multitasking.

They need excellent interpersonal skills to deal with diverse groups of people and should be able to handle any crisis or emergency calmly and effectively.

They should also have a passion for travel and a deep knowledge of the areas they’re overseeing.

Is it difficult to hire a Tour Manager?

Hiring a Tour Manager can be challenging as the role requires a unique blend of skills, including leadership, organization, customer service, and a broad knowledge of travel and tourism.

In addition, a good Tour Manager should have the ability to handle crisis situations, be a good problem solver, and be adaptable to changing circumstances.

As such, finding a candidate with all these qualifications can be a demanding task.

And there you have it.

Today, we’ve taken you on an insightful journey into what it truly means to be a tour manager .

Surprising, isn’t it?

It’s not just about planning trips.

It’s about orchestrating unforgettable travel experiences, one destination at a time.

With our definitive tour manager job description template and real-world examples, you’re perfectly equipped to take the plunge.

But why limit your horizons?

Explore further with our job description generator . It’s your go-to resource for precision-tailored job listings or refining your resume to perfection.

Every destination is a part of the larger journey.

Let’s craft those experiences. Together.

Reasons to Become a Tour Manager (Experience Different Cultures)

How to Become a Tour Manager (Complete Guide)

Disadvantages of Being a Tour Manager (Surviving Stressful Situations)

Tired of the Same Old Grind? Explore Fun Jobs That Actually Pay

The AI Job Juggernaut: Careers That Are Changing Hands

The Employment Wave: In-Demand Jobs You Can’t Ignore

The Career Change You Need: High-Paying Remote Jobs!

The Editorial Team at InterviewGuy.com is composed of certified interview coaches, seasoned HR professionals, and industry insiders. With decades of collective expertise and access to an unparalleled database of interview questions, we are dedicated to empowering job seekers. Our content meets real-time industry demands, ensuring readers receive timely, accurate, and actionable advice. We value our readers' insights and encourage feedback, corrections, and questions to maintain the highest level of accuracy and relevance.

Similar Posts

Grant Program Coordinator Job Description [Updated for 2024]

Hydrotherapy Technician Job Description [Updated for 2024]

Claims Manager Job Description [Updated for 2024]

Laboratory Compliance Specialist Job Description [Updated for 2024]

Eastern European Market Analyst Job Description [Updated for 2024]

Basketball Analyst Job Description [Updated for 2024]

Leave a reply cancel reply.

Your email address will not be published. Required fields are marked *

Save my name, email, and website in this browser for the next time I comment.

Job Description: Operations Manager for Tour Agency

This article outlines the information you need during your hiring process and during interviews for an Operations Manager at your Tour Agency. Want to streamline your job hiring/application process?  See our job interview, application tracking system and job application tracking templates.

• Description

Hiring An Operations Manager

Job description, job requirements, job interview questions, follow-up questions, sample job interview answers, interview schedule, best practices for candidate communication.

In this article, we’ll look at a job description for a Tour Agency Operations Manager, job requirements, the common job interview questions to ask someone applying for this role, follow-up questions to ask your potential new hire and excellent answers that candidates give to Tour Agency Operations Manager job interview questions. We’ll also look at what happens in Travel Operations Manager interviews and the hiring process after the interview.

The Operations Manager in a Tour Agency is responsible for overseeing the day-to-day operations of the business. They ensure that all tours and activities run smoothly and efficiently, coordinating with various departments such as sales, marketing, and customer service. The Operations Manager also manages a team of tour guides and ensures that they are well-trained and equipped to provide exceptional service to clients. They are responsible for maintaining high standards of quality and safety, managing logistics, and resolving any issues that may arise during tours. Additionally, the Operations Manager is responsible for budgeting, cost control, and optimizing operational processes to maximize profitability.

To excel in the role of Operations Manager in a Tour Agency, candidates should have a strong background in the travel industry, preferably with experience in tour operations. They should possess excellent organizational and leadership skills, with the ability to manage multiple tasks and prioritize effectively. Strong communication and interpersonal skills are essential for building relationships with clients, suppliers, and team members. Candidates should have a solid understanding of travel logistics, including transportation, accommodation, and attractions. Additionally, proficiency in budgeting, cost control, and data analysis is crucial for optimizing operational processes and achieving financial targets.

1. Can you describe your experience in the travel industry and specifically in tour operations? 2. How do you ensure that tours and activities run smoothly and efficiently? 3. How do you handle unexpected issues or challenges that may arise during tours? 4. Can you provide an example of a time when you had to manage a difficult client or supplier? How did you handle the situation? 5. How do you prioritize tasks and manage your time effectively in a fast-paced environment? 6. How do you ensure that your team of tour guides is well-trained and motivated to provide exceptional service to clients? 7. Can you describe a time when you had to optimize operational processes to maximize profitability? What strategies did you implement?

1. How do you stay updated with the latest trends and developments in the travel industry? 2. Can you provide an example of a time when you had to resolve a conflict within your team? How did you handle it? 3. How do you ensure that all tours and activities comply with safety regulations and industry standards? 4. Can you describe a time when you had to deal with a dissatisfied client? How did you handle the situation and ensure their satisfaction?

1. “I have been working in the travel industry for over 10 years, with the last 5 years specifically in tour operations. During this time, I have managed various types of tours, including adventure tours, cultural tours, and luxury tours.” 2. “To ensure smooth and efficient operations, I create detailed itineraries and communicate them effectively to all stakeholders. I also conduct regular meetings with the team to address any concerns or challenges and provide them with the necessary resources and support.” 3. “In the event of unexpected issues during tours, I remain calm and focused, quickly assessing the situation and taking appropriate action. I have a strong network of contacts in various destinations, which allows me to resolve issues promptly and minimize any impact on the client’s experience.” 4. “I once had to manage a difficult client who was unhappy with the accommodation provided during a tour. I listened to their concerns empathetically, apologized for the inconvenience, and immediately arranged for an alternative accommodation that met their expectations. I also offered them a complimentary activity to compensate for the inconvenience.” 5. “To prioritize tasks and manage my time effectively, I use a combination of time management techniques and technology tools. I create daily to-do lists, set realistic deadlines, and delegate tasks when necessary. I also use project management software to track progress and ensure that everything is on schedule.” 6. “I believe in investing in the training and development of my team. I conduct regular training sessions to enhance their knowledge and skills, and I provide them with constructive feedback and recognition for their achievements. I also encourage open communication and create a positive work environment to keep them motivated.” 7. “In a previous role, I identified an opportunity to optimize operational processes by implementing an online booking system. This not only streamlined the booking process but also reduced administrative tasks and improved efficiency. As a result, we were able to increase the number of bookings and achieve a 20% increase in profitability.”

To conduct a comprehensive one-hour interview for a Tour Agency Operations Manager role, consider the following schedule:

• Introduction and overview of the role (5 minutes)
• Candidate’s experience and skills assessment (15 minutes)
• Job-specific questions (25 minutes)
• Follow-up questions and clarification (10 minutes)
• Candidate’s questions about the role and organization (5 minutes)

After the interview for the Operations Manager role at your Tour Agency business, it is crucial to keep the candidate informed about the hiring process. Best practices include:

• Sending a personalized thank-you email to the candidate within 24 hours
• Providing a timeline for the hiring process and when they can expect to hear back
• Regularly updating the operations manager candidate on their application status, even if there are delays
• Offering constructive feedback via email to unsuccessful candidates to help them improve for future opportunities
• Maintaining open and transparent communication throughout the entire process to ensure a positive candidate experience

Related products

Job Description: Operations Manager for Abarth Dealer

Job Description: Operations Manager for Advertising Agency

Job Description: Operations Manager for Adoption Agency

Job Description: Operations Manager for Administrative Attorney

Job Description: Operations Manager for Aerated Drinks Supplier

Job Description: Operations Manager for Aerial Photographer

Job Description: Operations Manager for Acaraje Restaurant

Job Description: Operations Manager for Abrasives Supplier

• 💁 Job Information

• Skip to content

Job descriptions and industry overviews

Tour operator: job description.

targetjobs editorial team

21 Nov 2023, 12:07

Tour operators are responsible for organising and preparing holiday tours. They follow trends in the popularity of destinations and packages, and adjust company plans accordingly.

What does a tour operator do? Typical employers | Qualifications and training | Key skills

Due to Covid-19, you may find it difficult to gain work or experience as a tour operator. As we explain here , however, recruiters will not view time out of work due to the pandemic as a 'gap' in your CV. For guidance on searching for work during this difficult time, take a look at our advice for job hunting during a pandemic .

Responsibilities of a tour operator vary according to the time of year and size of employer, but generally include:

• deciding how many holidays to sell each season and the resorts/countries to use
• visiting resorts to ascertain accommodation quality and suitability
• liaising with coach operators, airlines, hoteliers and resort reps
• agreeing service levels, contracts and costs
• confirming customer names with airlines/hotels
• collecting, evaluating and responding (as appropriate) to customer feedback
• using market research information to guide decisions
• producing brochures and internet-based information
• providing pricing information
• marketing holidays to clients via travel agents, websites, brochures and television advertising
• handling bookings, invoicing and issuing of tickets
• predicting profits or number of bookings
• working with travel consultants from different travel agencies to put holiday packages together
• combining travel, accommodation and services such as sightseeing arrangements to create holiday packages.

Typical employers of tour operators

• Private touring companies
• Small specialist organisers
• Major international tour operators
• Bespoke tour designers
• Cruise liners.

Vacancies are advertised online and in trade publications including Travel Trade Gazette and Travel Weekly , as well as their online equivalents. Networking and speculative applications are advisable. A few larger companies operate graduate training schemes. Paid summer vacation jobs may be available with some employers.

Qualifications and training required

A degree is not a standard formal requirement for this role, though it may be an advantage. Degrees in leisure, travel, tourism, management, marketing, IT, business, languages or hotel and catering management are particularly likely to be relevant. Relevant professional or vocational qualifications, such as NVQs and HNDs, may also be beneficial.

Pre-entry experience gained working with the general public or within the hotel, tourism or travel trades (particularly overseas) will strengthen your applications and improve your chances. It may be possible to start work in a tour rep, tour guide or travel agent role and then move on to a tour operator position.

Key skills for tour operators

• A demonstrable interest in travel
• Knowledge of key holiday destinations
• Foreign language skills
• Excellent interpersonal skills
• Communication skills
• Customer service skills
• Organisational skills
• Commercial awareness
• Good time management skills.

targetjobs editorial advice

This describes editorially independent and impartial content, which has been written and edited by the targetjobs content team. Any external contributors featuring in the article are in line with our non-advertorial policy, by which we mean that we do not promote one organisation over another.

We've got you

• Travel Agents
• Inbound Tour Operators
• Outbound Tour Operators
• Airline Vacation Companies
• Success Stories

Inbound Tour Operator

What is an inbound tour operator .

An inbound tour operator (ITO) is a specialized travel company or agency that focuses on organizing and managing travel arrangements for visitors coming into a specific destination. In simpler terms, it is a company that assists and caters to tourists and travelers from other countries or regions who are visiting a particular location.

The primary role of an inbound tour operator is to design and execute comprehensive travel packages for foreign tourists. These packages typically include accommodation, transportation, sightseeing tours, activities, and other services required for a seamless travel experience. Inbound tour operators collaborate closely with local service providers, such as hotels, transportation companies, guides, and attractions, to create well-rounded itineraries that showcase the best of the destination.

ITOs possess extensive knowledge about the destination they operate in, including its culture, attractions, history, local customs, and regulations. They utilize this expertise to curate unique travel experiences and ensure that visitors have a memorable and enjoyable stay.

Inbound Tour Operator Benefits

Engaging the services of an inbound tour operator offers several benefits to both travelers and the destination they are visiting:

Local Expertise

Inbound tour operators have in-depth knowledge of the destination, including its hidden gems, lesser-known attractions, and local customs. They provide invaluable insights that enhance the travel experience and help visitors discover the authentic essence of the place.

Tailor-Made Itineraries

These operators specialize in creating personalized travel itineraries based on individual preferences, ensuring that every traveler’s needs and interests are met. They take into account factors such as budget, duration of stay, specific interests, and group size to craft unique travel packages.

Efficient Planning and Logistics

ITO’s streamline the travel planning process by taking care of all logistical aspects. From booking accommodations and arranging transportation to coordinating sightseeing tours and activities, they handle the necessary arrangements, saving travelers time and effort.

Local Support and Assistance

Inbound tour operators provide on-ground support to travelers during their visit. They offer 24/7 assistance, ensuring that any issues or concerns are promptly addressed. This local support network provides peace of mind to visitors and adds an extra layer of security.

Access to Exclusive Deals

Due to their strong relationships with local service providers, an inbound travel agency often has access to exclusive deals and discounts. Travelers can benefit from cost savings on accommodations, transportation, and activities that are not readily available to individual tourists.

Inbound vs. Outbound Tour Operator

While inbound tour operators use inbound tour operator software to focus on receiving and assisting foreign travelers in a particular destination, outbound tour operators (OTOs) have a different orientation. 

Outbound tour operators are types of travel agency that specialize in organizing and managing travel arrangements for individuals or groups interested in exploring international destinations. They cater to local residents seeking to travel abroad. These operators possess extensive knowledge about various international destinations, including attractions, cultural nuances, and logistics. 

They work closely with international service providers to create tailored travel packages that meet the preferences and requirements of their clients. Outbound tour operators streamline the process of planning, booking, and coordinating international travel, offering local residents access to exciting and enriching experiences worldwide.

Here are some key differences between ITOs and OTOs:

• Tour operators for inbound travel primarily cater to foreign tourists who are visiting a specific destination. Their target audience consists of travelers from other countries or regions. On the other hand, outbound tour operators primarily serve local residents who are interested in traveling abroad. They arrange travel packages for individuals or groups looking to explore international destinations.
• ITOs possess extensive knowledge about the specific destination they operate in. They are familiar with local attractions, cultural nuances, and logistics. Tour operators for outbound, on the other hand, have expertise in various international destinations and are well-versed in the specific requirements and regulations of different countries.
• ITOs forge partnerships with local service providers within their destination. They establish collaborations with hotels, transportation companies, guides, and attractions to offer a comprehensive range of services. Outbound tour operators, on the other hand, establish relationships with international service providers to ensure a smooth travel experience for their clients in foreign destinations.
• Inbound tour operators focus on receiving visitors, while outbound tour operators focus on sending visitors.

In conclusion, inbound tour operators play a vital role in the travel industry by serving as the bridge between foreign travelers and their chosen destinations. 

With their profound knowledge, local expertise, and meticulous planning, these operators ensure that visitors have an immersive and seamless experience during their stay. By collaborating with local service providers, they curate tailor-made itineraries that showcase the best of the destination’s cultural heritage, attractions, and unique experiences. 

The benefits of engaging an inbound tour operator are manifold, ranging from personalized itineraries and efficient logistics to on-ground support and access to exclusive deals. 

Whether it’s navigating unfamiliar terrain, discovering hidden gems, or immersing in local customs, inbound tour operators enhance the travel experience and contribute to the overall satisfaction of visitors, making them an indispensable part of the tourism ecosystem.

Inbound Executive

• Himmalagari Travel and Tours

Himmalagari Travel and Tours Travel Agents / Tour Operators

Himmalagiri Travel and Tours has a representation of Satguru Travel and Tourism LLC Dubai. Satguru has 35 year of experience in travel and tourism and has presence in 80 countries with 138 offices.

Views: 72 | Apply Before: 3 weeks, 3 days from now

Basic Job Information

Job specification, other specification.

• Bachelor's degree in Tourism Management, Hospitality Management, or related field.  Studies in Travel and Tourism are preferred.  
• At least 5 to 8 years of work experience in the travel and tourism industry.
• In-depth knowledge of local tourist attractions, cultural sites, and hospitality services.
• Strong negotiation and communication skills.
• Excellent organizational and time management abilities.
• Proficiency in MS Office and tour management software.
• Fluency in English and any additional languages is a plus.
• Proven track record of achieving sales targets and customer satisfaction.

Note: Preference shall be given to candidates with prior work experience  in inbound tourism in the European and American markets. 

Job Description

Himmalagari Travel and Tours is seeking a dynamic and experienced Inbound Executive  to lead our inbound tourism operations. The Inbound Tourism Executive will be responsible for designing, planning, and executing inbound tour packages to showcase the rich cultural heritage and natural beauty of our region.

Key Responsibilities:

• Design innovative and attractive tour packages tailored to the preferences and interests of inbound tourists.
• Build and maintain strong relationships with international travel agencies, tour operators, and other stakeholders to promote our tour packages and secure bookings.
• Coordinate with local vendors, guides, and transportation providers to ensure seamless logistics and high-quality services for inbound tours.
• Develop marketing strategies and promotional materials to market our tour packages to potential clients through online and offline channels.
• Provide exceptional customer service to inbound tourists throughout their journey, addressing any concerns or issues promptly and effectively.
• Prepare and manage budgets for inbound tour packages, ensuring cost-effective operations and profitability.
• Stay updated on industry trends, market demand, and competitor activities to identify opportunities for business growth and product development.

• Restaurant Supervisor
• Oriental Kitchen
• Deadline: 2 days, 12 hours from now

• Travel Consultant / Tour Manager
• Deadline: 1 week, 6 days from now

• Receptionist / Reservation
• Hotel Jampa
• Deadline: 1 week, 1 day from now

• F&B Captain
• Vasista Hospitality
• Deadline: 3 days, 12 hours from now

Overcoming perfectionism at work

How do you prioritize your mental health at work?

Professional Accounting and Income Tax/VAT Trainings!

Announcement: Written Test Date for Teller Position at Ever…

More jobs by this company.

• Account Officer
• Deadline: 3 weeks, 3 days from now | Views: 264

• Sales Executive - B2B Business
• Deadline: 3 weeks, 3 days from now | Views: 89

Since its inception in 2009, Merojob has been at the forefront of connecting job seekers and employers in Nepal. The goal is to provide a comprehensive platform for job seekers to find jobs in Nepal and for employers to find the right fit for their organization. We pride ourselves on being a reliable bridge between hiring employers and job seekers and have established ourselves as a national leader in recruitment solutions. Read more...

FOR JOBSEEKER

• Search Jobs

FOR EMPLOYER

• Recruitment Services
• About merojob
• Life at merojob

Ganapati Bhawan Min Bhawan Main Road New Baneshwor Kathmandu, Nepal

• © 2024 All Rights with merojob

Resume Builder

• Resume Experts
• Search Jobs
• Search for Talent
• Employer Branding
• Outplacement

Inbound Sales Representative Job Description

Inbound sales representative duties & responsibilities.

To write an effective inbound sales representative job description, begin by listing detailed duties, responsibilities and expectations. We have included inbound sales representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Inbound Sales Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Inbound Sales Representative

Typically a job would require a certain level of education.

Employers hiring for the inbound sales representative job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in General Education, Education, Associates, Business, Marketing, Technical, Military, Technology, Communications, Keyboard

Skills for Inbound Sales Representative

Desired skills for inbound sales representative include:

Desired experience for inbound sales representative includes:

Inbound Sales Representative Examples

• Microsoft Word (.docx) .DOCX
• PDF Document (.pdf) .PDF
• Image File (.png) .PNG
• Educates financial advisors and consumers on product features and benefits
• Engages financial advisors and consumers to retain assets
• Uncovers routine sales opportunities and markets products and financial solutions
• Assists in gathering profile information from financial advisors and consumers
• Answers inbound sales inquiries via chat relating to products, services and current promotions
• Communicates and explains the value of the client brand and benefits of services to potential customers though establishing relationships and building strong rapport
• Uses effective selling and customer service techniques to identify customer needs and drive sales results
• Work closely with regulators, agents
• Accurately presents service package/bundle options by using recommended bridging statements, follow department scripting, and meet minimum sales objectives on all calls
• Understands and promotes all current marketing campaigns with the goal of system net gain
• Effectively translate complex information into common terms
• We seek candidates who can thrive in a fast-paced, friendly environment and handle deadline pressure
• Ability to utilize multiple software applications (4+) on phone screens
• Ability to react well under pressure and treat others with respect
• Property/Casualty experience a plus
• Bachelor’s degree or at least 1 years’ sales and/or customer service experience required
• Must consistently maintain established quota standards for each product line as defined by the needs of the company
• Accurately uses multiple computer applications to process work orders and obtain customer information
• Enters orders accurately and efficiently and schedules installation appointments using computerized customer billing system
• Performs multiple tasks simultaneously while on the phone with customers
• Maintains professional and respectful conduct when interacting with customers and co-workers
• Identify customer type and/or need early in discussion to route properly (ie
• Perform Salesforce documentation, updates, and corrections
• Liaison with internal departments as it pertains to accounts receivable and service to ensure the highest quality of customer service
• Perform troubleshooting and provide resolution of customer complaints and order issues
• Maintain the highest possible level of customer service by checking and responding to voice mail
• Confident and driven individual with great typing and verbal communication skills
• One year of sales experience and/or equivalent transferable skills
• Ability to type no less than 30 adjusted words per minute with minimal error
• Ability to HAVE FUN and make money while doing it!
• Self-starter with good listening skills and strong public speaker skills
• At least 1 year recent, relevant, consultative sales experience or the equivalent is a plus
• Ability to handle as many as 70-95 customer calls placing orders for toner-service-and updates
• Ability to handle e mail requests(as many as 60-70 per day
• Adapt to change and utilize teamwork daily in this fast-paced sales environment
• Hire, build, coach and develop a best in class Inbound SDR team
• Develop a great team culture and create new ways to drive shared success
• Design and optimize the inbound SDR process for quality and efficiency
• Run team metrics - create best practices for a growing team
• Navigate the sales development process and create a roadmap for team's success
• Design and coach to perfect SDRs' sales pitch
• Work closely with Sales Management and Marketing on various projects that are in support of the entire sales team
• Comfortable working in a base plus commission environment
• Successful candidates possess strong interpersonal and communications skills
• Ability to actively listen, communicate clearly, concisely and assure customer understanding
• Ability to retain detailed, or important, information and/or instruction
• Must enjoy creative problem solving and be sales oriented
• Ability to work in a highly competitive environment, handle sales rejection and maintain mental focus
• Release quotes and orders in manager's absence
• Distribute web cams and PO's (faxes) daily
• Complete and process EBay and Tiger Direct orders
• Process customer feedback requests
• Compile sales metrics and distribute to the team
• Monitor Avaya in manager's absence to ensure proper coverage and adherence
• Supervise, train, motivate and coach team, encouraging employees to meet full potential
• Support our inbound lead strategy
• Use your own technology expertise and customer service genius to work directly with customers over the phone and/or chat
• Variety of shift options available
• Working within a phone based environment, where you'll interact with customers via outbound calls, email and other mediums as well
• Must be competitive and be driven by daily, weekly and monthly
• Previous telecommunications industry or recurring revenue product experience is a plus
• Ability to perform standard mathematical calculations
• Must be PC and Windows literate
• May be required to work various schedules and shifts to accommodate call volume and special projects
• Follow up on leads via phone and email
• Book Demos and meetings for Account Executives
• Achieve weekly, monthly, and quarterly contact/outreach goals
• Maintain lead and contact details in Salesforce
• Develop/execute territory account plans to achieve/exceed quarterly quotaquota responsibility
• Responsibility to move the transaction through the entire sales cycle or the business development cycle and eventually pass-off effectively to the outside account executive
• Organize and categorize sales lead information into Salesforce
• Create a positive first impression with our prospects by providing them with Raving Fan service
• Utilize a consistent lead development process to respond, qualify and create sales-ready opportunities for sales
• Actively contribute and participate in your own personal development and team learning opportunities
• May be required to work overtime on an as needed basis
• 2 years of experience in a sales position or B2B sales environment and 2 years of experience in a high call volume sales
• Intermediate skill level with Microsoft Office
• University Degree (Equivalent to Bachelor’s degree) in a related discipline plus generally two years of directly related experience
• Minimal business travel is required (up to 10%)
• Typing and/or data entry skills

Related Job Descriptions

Create a Resume in Minutes with Professional Resume Templates

I am an Employer

I am a candidate.

Tour Executive (Inbound & Outbound)

Ticketing / Airline / Marine

About the Employer

• AirPark Private Limited

ADVERTISEMENT

Job description, tour executive.

(Inbound & Outbound)

This is a full-time on-site role as a Tour Executive (Inbound and Outbound Tours) located in Colombo. The Tour Executive is responsible for managing and coordinating all aspects of inbound and outbound tour operations. This role involves handling inquiries, designing travel itineraries, coordinating with local suppliers, and ensuring a high level of customer satisfaction.

RESPONSIBILITIES

• Handle inquiries and requests from potential and current clients regarding inbound and outbound tours.
• Design and customize travel itineraries based on client preferences and interests.
• Coordinate with local suppliers, including hotels, transportation services, and tour guides.
• Manage bookings and reservations for accommodations, transportation, and activities.
• Ensure all travel arrangements and itineraries are executed smoothly.
• Provide clients with detailed information about destinations, including attractions, culture, and local customs.
• Handle customer complaints and issues efficiently to ensure client satisfaction.
• Maintain up-to-date knowledge of tourism trends, destinations, and competitive offerings.
• Prepare and manage tour budgets and ensure cost-effectiveness.
• Assist with marketing efforts to promote inbound and outbound tour packages.

REQUIREMENTS

• Bachelor’s degree in Tourism, Hospitality, or a related field.
• Proven experience in a similar role within the travel and tourism industry.
• Proficiency in travel-related software and Microsoft Office Suite.
• Knowledge of local and international tourism destinations.
• Ability to work flexible hours, including weekends and holidays.

Colombo 3, Colombo, Western Province, Sri Lanka

Similar jobs, incredible asia (pvt) ltd, senior tour executive | tour executive, nkar travels & tours (pvt) ltd, junior executive / executive / senior executive - inbound, bookmark or share.

For Candidates

• Browse Jobs
• Browse Employers
• My Bookmarks

For Employers

• Browse Candidates
• Post a Task
• Plans & Pricing

Helpful Links

• Privacy Policy
• Terms of Use

We're glad to see you again!

Let's create your account.

• Reset Password

Let's reset your password!